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Supermarkets and grocery stores focus on delivering the convenience of one-stop food and beverage shopping.

Apart from offering a broad range of traditional grocery products alongside fresh fruit and vegetables in self-service aisles, today’s supermarkets also have serviced specialty departments such as a bakery; butcher; delicatessen; seafood; and organic produce. Some even have on-site cafés!

> The supermarket sector is the largest employment area in retail, with businesses employing at least six times the industry average.

> More than 18,000 South Australians work in the sector – more than one-third are under 19 years and only one-fifth over 40 years.

> These high turnover businesses have flat management structures supported by high numbers of sales and support staff.

Operating check-outs and stocking shelves is only a small part of supermarket work.

Usually large teams of staff are skilled in specific operational areas, with employers investing in formal and in-house training, so staff continue to develop new skills, work across different departments and progress into new roles.

Advances in technology make for continual change and there are a number of career pathways.

SUperMArkeTS SecTOr Overview

3

Start a freshcareer.If you’re motivated and eager to succeed, then Woolworths can help you make the right career choice. Because in every department, of every Woolworths store, there are diverse, challenging, and rewarding career options on offer.

Entry level roles include Customer Service, Nightfill or Fresh Foods. We also offer casual, part-time, and fulltime hours across the week to suit your lifestyle, and the needs of our customers.

We also offer Management, Apprenticeships & Traineeships locally, allowing you to gain invaluable experience, and take the first steps on a career path into management.

Search for current opportunities or register a profile at www.woolworths.com.au

190192_HR Careers Ad_Flyer_113x82.5.indd 1 6/05/10 9:52 AM

“As a successful and growing Australian retailer, we are constantly on the lookout

for highly motivated and ambitious employees who want to take the next

step in their career!”

4

SUperMArkeTS SecTOr SA STATiSTicAL SNApSHOT

cHArAcTeriSTicS SUperMArkeTS SecTOr reTAiL SecTOr AverAge

Total number of businesses 513 961

% of businesses with turnover: < $200k, $200k+ 19%, 81% 48%, 52%

Number of employees 18259 5885

employees in management roles 1786 people = 10% 1149 people = 20%

employees in technical and trade roles 703 people = 4% 577 people =10%

employees in sales roles 9904 people = 54% 2464 people = 42%

employees in support roles 5867 people =32% 1695 people = 28%

Average no. of employees per business* 36 6

ratio of male to female employees 43% male / 57% female 43% male /57% female

Age profile breakdown: < 19yrs, 20–39yrs, 40+yrs 36%, 44%, 20% 21%, 42%, 37%

* This average is representative of all businesses within this sector. A sector with a large number of micro businesses may distort the average.The statistical data used in this publication has been derived from information provided by the Australian Bureau of Statistics which includes: c- Data Online 2006 census collated by State/Territory (STe) and industry of employment (ANZSic06) (iND06p) & catalogue no. 8165.0 – counts of Australian Businesses, including entries and exits, Jun 2003 to Jun 2007.

5

Drake Supermarkets, founded by Roger Drake in 1974, is a Registered Training Organisation (RTO) operating within South Australia and Queensland. We provide the opportunity for our staff to complete a nationally recognised qualification at no personal cost.

A Retail Traineeship is a structured program combining work and study that offers staff an exciting opportunity to start and progress through a career in a dynamic retail environment. The qualifications that Drake Supermarkets offer include:

> Certificate III in Retail

> Certificate IV in Retail Management

> Diploma of Retail Management

At Drakes We give you more than just a job...

To lodge your application for employment at Drake Supermarkets simply click on ‘careers’ when you visit www.drakes.com.au

...we give you a career!!

• Certificate III in Retail

• Certificate IV in Retail Management

• Diploma of Retail Management

6

wHAT JOBS Are AvAiLABLe?

> Stockfill assistant

> Service or check-out cashier

> Specialty sales assistant

> Butcher

> Baker or pastry cook

> Fishmonger

> Administration assistant

> Accounts clerk

> Accountant

> purchasing officer

> iT support or analyst manager

> Human resources coordinator

> OH&S coordinator

> Business analyst

> Merchandise analyst

> Human resources manager

> Assistant manager

> promotions manager

> Business manager

> roles in logistics – freight and maintenance

wHere DO i STArT? > casual or part-time work is

usually available

> A first job could be as a service cashier, sales assistant in specialty departments, placing and arranging stock on shelves or assisting in the store support centre

> A certificate ii in retail (no prerequisites)

> Ask about a school-based Traineeship in retail

7

The SDA looks after 230,000 members across Australia and 25,000 retail, fast food and warehouse workers in SA, Broken Hill and the NT.

We do all the hard work for SDA members when it comes to wage rises and better workplace conditions.

SDA membership: 25,000 workers like Paige won’t go to work without it!

SDA membership: Don't go to work without it!

69 Fullarton Road Kent Town SA 5067

Tel 08 8139 1000

sda.com.au

We do all the hard work for SDA members when it comes to wage rises and better workplace conditions.

Peter MalinauskasSDA Secretary, SA Branch

halfpage.indd 1 3/6/10 5:48:48 PM

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INDUSTRY SNAP SHOT

Name: Laura Hooper Age: 22

Place of Work: Drake Supermarkets

Role: Human resources Administration Assistant

Qualifi cations: currently studying Bachelor of Management (Human resource Management)

Benefi ts: i started as a casual cashier at 16 and now have a great role in

Drakes Head Offi ce. working in the fast-paced retail industry allows me to

deal with lots of new and interesting people and keep up with current trends.

i’m always learning something new.

i would defi nitely encourage others into the industry, as there are so many

career opportunities which go far beyond just an after-school job. There

are always opportunities for promotion if you are willing to take on new

responsibilities. retail isn’t just a job – it can develop into a lifelong career

if you are willing to apply yourself and learn new skills.

Estimated salary range for this job role: $30k –$40k

9

QUALiTieS TO geT A JOB

> Friendly, enthusiastic out-going approach

> people-focused

> passion for good customer service

> confident, with great communication skills

> Like to work as part of a team

> Neat personal presentation and good hygiene

> Flexible approach to working hours

> Motivated and eager to succeed

> Attention to cleanliness and housekeeping

> Ability to learn food handling skills

> Understand the need to work quickly

TASkS & wOrkiNg cONDiTiONSSome jobs involve electronic point-of-sale equipment, cash-handling, balancing registers, packing purchases and minimising theft – while providing friendly customer service.

Other work may include preparing, slicing and displaying products or providing advice to customers on selections. re-filling and maintaining stock can include late evening and early morning shifts.

Maintaining safe food-handling practices and working safely is essential.

The work environment is clean and comfortable and usually staff enjoy great friendships and team experiences. part-time work and shifts outside usual business hours gives time off for other interests.

10

We love food

IGA Aust. International Retailer of the Year 2010, USA

best in theworld1.At Coles we’re committed to providing our customers with

quality fresh food and truly better value, and you’re invited to be part of our promise!

We’re always looking for enthusiastic, friendly people to join us in providing a warm and welcoming service to our customers.

Coles can offer you a real career path with opportunities such as sales assistants, apprenticeships for trades (butchers and bakers) and department and store manager positions.

For more details on how you can kick start your career in retail with Coles please visit our website www.careers.colesgroup.com.au

discover your inspiration! discover

Join one of Australia’s largest retailers and

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INDUSTRY SNAP SHOT Name: kerri Foti Age: 47

Place of Work: woolworths Limited Role: retail Support Manager

Qualifi cations: certifi cate iv workplace Trainer and Assessor, Hr Diploma,

MgSM Foundation for Success, Future Leaders, Business Acumen

and Negotiation

Benefi ts: My plan, 28 years ago, was to work in retail for a year before

going to teachers college – but endless opportunities enticed me to

stay. Now my current role has me involved in new and current business

processes for compliance across woolworths (food safety; licenses and

legislation for liquor and tobacco; and internal audit processes).

The most enjoyable aspect is being at the forefront of new technology,

processes and business strategies. Advice and support from mentors and

company-provided training has modelled me into the manager and leader

i am today. i have gained vast career opportunities in a very fast-moving

industry. i’d encourage anyone to look at the long-term opportunities

in retail.

Estimated salary range for this job role: $100k+

12SA Retail Careers Atlas 2010 > 49

Retail is Everywhere | Sectors

EXECUTIVE

PROCURE PRESENT SUPPORT SELL DISTRIBUTE MANAGE

Usually requires the Graduate Certi�cate or higher quali�cation in addition tosigni�cant industry experience

CEO • Regional /Area Manager • Business Owner • State Manager • National Manager • CEO • Regional/Area Manager • Business Owner

Usually requires a level of skill equal to a Diploma and at least5 years experience

Usually a skill level equal to aCerti�cate III or IV quali�cation or at least 3 years experience

Usually a skill level equal to completion of at least Year 10,Certi�cate I or II quali�cation

ENTRY LEVEL

SUPERVISORY

MANAGEMENT Senior BuyerPurchase Manager

Merchandise Manager

BuyerAssistant BuyerTrainee Buyer

Sales Assistant Store Person

Re-�ller

Visual MerchandiserMarketing Manager

Display Manager Head Merchandiser

Visual MerchandiserDisplay Designer

Shop FitterMerchandiser

Night Fill ReplenishmentHousekeeping

Apprentice Shop Fitter

Accountant / Financial ManagerWeb Sales / IT Manager

Loss Prevention ManagerProduct Specialist

Lawyer

Store Maintenance O�cerCredit & Loan O�cer

Loss Prevention SupervisorIT Support Technician

ClerkCustomer Service

Cleaner Loss Prevention O�cer

Marketing ManagerPromotions ManagerAdvertising Manager

Assistant Sales ManagerFloor ManagerTeam Leader

Department Manager

Sales AssistantSales Representative

Logistics ManagerSupply Chain ManagerWarehouse ManagerOperations Manager

Distribution ManagerStoreperson

Despatch Coordinator

Warehouse AttendantForklift OperatorDelivery Driver

Store ManagerHR Manager

Operations ManagerTraining Manager

OHS Supervisor Sta� SupervisorRoster Manager

Training Manager

Some retail jobs involve working

across multiple occupations and

streams. For example the manager of

a small shoe store can be the buyer,

visual merchandiser, sales assistant,

cleaner and staff supervisor.

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wHAT TrAiNiNg iS AvAiLABLe?certifi cate ii in retail

certifi cate iii in retail

certifi cate iv in retail Management

Diploma of retail Management

Diploma of visual Merchandising

Advanced Diploma of Business Management

certifi cate ii, iii, Diploma in Meat processing (Meat retailing)

certifi cate iii in Food processing (retail Baking) cake and pastry

certifi cate iii in Food processing (retail Baking) Bread

certifi cate iii in Food processing (retail Baking) combined

certifi cates, Diplomas or Advanced Diplomas in specifi c business functions such as record keeping, human resources, advertising, marketing or logistics.

Qualifi cations can be achieved through a Traineeship in retail or through a nationally accredited training course.

woolworths has developed its own nationally recognised qualifi cations from certifi cate ii to Diploma level.

reLATeD SecTOrSSpecialty Foods

eg. Bakery product Manufacturing; Fresh Meat, Fish and poultry retailing

SA Retail Careers Atlas 2010 > 49

Retail is Everywhere | Sectors

EXECUTIVE

PROCURE PRESENT SUPPORT SELL DISTRIBUTE MANAGE

Usually requires the Graduate Certi�cate or higher quali�cation in addition tosigni�cant industry experience

CEO • Regional /Area Manager • Business Owner • State Manager • National Manager • CEO • Regional/Area Manager • Business Owner

Usually requires a level of skill equal to a Diploma and at least5 years experience

Usually a skill level equal to aCerti�cate III or IV quali�cation or at least 3 years experience

Usually a skill level equal to completion of at least Year 10,Certi�cate I or II quali�cation

ENTRY LEVEL

SUPERVISORY

MANAGEMENT Senior BuyerPurchase Manager

Merchandise Manager

BuyerAssistant BuyerTrainee Buyer

Sales Assistant Store Person

Re-�ller

Visual MerchandiserMarketing Manager

Display Manager Head Merchandiser

Visual MerchandiserDisplay Designer

Shop FitterMerchandiser

Night Fill ReplenishmentHousekeeping

Apprentice Shop Fitter

Accountant / Financial ManagerWeb Sales / IT Manager

Loss Prevention ManagerProduct Specialist

Lawyer

Store Maintenance O�cerCredit & Loan O�cer

Loss Prevention SupervisorIT Support Technician

ClerkCustomer Service

Cleaner Loss Prevention O�cer

Marketing ManagerPromotions ManagerAdvertising Manager

Assistant Sales ManagerFloor ManagerTeam Leader

Department Manager

Sales AssistantSales Representative

Logistics ManagerSupply Chain ManagerWarehouse ManagerOperations Manager

Distribution ManagerStoreperson

Despatch Coordinator

Warehouse AttendantForklift OperatorDelivery Driver

Store ManagerHR Manager

Operations ManagerTraining Manager

OHS Supervisor Sta� SupervisorRoster Manager

Training Manager

Some retail jobs involve working

across multiple occupations and

streams. For example the manager of

a small shoe store can be the buyer,

visual merchandiser, sales assistant,

cleaner and staff supervisor.

14

eMpLOyerScoles

Drakes

igA (independent grocers of Australia)

Master grocers Australia

woolworths

cAreer iNFOrMATiONwww.employment.sa.gov.au/employ

www.jobguide.dest.gov.au

www.myfuture.edu.au

www.wowcareers.com.au

www.woolworths.com.au

www.careers.colesgroup.com.au

www.igacareers.net.au

®

proudly produced by Service Skills SA

pH: (08) 8362 6255 www.serviceskillssa.com.au

To find out more about retail careers visit: www.retailexecutive.com.au

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SecTOr SpONSOrS

reTAiL eXecUTive pArTNerS

This publication has been produced as an outcome of the retail executive Master plan project which is being proudly facilitated by Service Skills SA and part funded by the South Australian government through the Department of Further education, employment, Science & Technology.

cOMMerciAL pArTNer

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