Success Stories Cornerstones Education

The Whole Story

Just around the cornerIn November 2012, Cornerstones Education installed a new telephone system in order to enable them to receive & handle calls more effectively. Unfortunately, the system didn’t do exactly as they had been advised – due to some bad advice and a flaky internet connection the new system actually made them less efficient.

Solution assisted on 5th September 2013 providing support through SolCom to handle expected call volumes & a voicemail to email service. This provided evidence of Solutions capabilities & attention to its customer service. Over the next couple of months a proposal was agreed with regard to the infrastructure & for SolCom to be commissioned.

400% IVR Bandwidth

Faster internet speed Improved efficiency in call routing

Increases allowed VOIP to be installed

Their Story

The cornerstones of educationCornerstones Education is a company passionate about education, helping teachers teach well, and children thrive throughout their education. Their team is made up of teachers, head teachers, advisors and consultants dedicated to giving children a rich, quality learning experience that completely supports the national curriculum.

They believe that learning is brought to life by high quality teaching, inspirational learning activities and opportunities to listen and plan for the developing interests and motivations of children.

The most important underlying principle of a curriculum is to help children learn. Their successful curriculum is brought to life by high quality teaching, inspirational learning activities and opportunities to listen and plan for the developing interests and motivations of children.

Their Goal

Innovation is their philosophyAs with all customer facing businesses, Cornerstones Education has an enormous reliance on their staff to respond to calls & online enquires. What if they missed a call? Can a smart IVR system handle & increase their sales capabilities? Is there a Solution?

As technology takes great strides forward so do Cornerstones Education. Solution Telecom is consistently developing smarter elements to their existing platforms to allow cost reductions across the business whilst improving the service delivered to their customers. Cornerstones Education is now wanting to maximise the use of their call recording, social media and a whole host of other exciting technological advances.

“Solution really helped us get out of a hole. The existing system we had in place just wasn’t working how we expected and in order for us to achieve our goals we really were reliant

on a robust telephony system. Fortunately Solution came along and within the first 3 weeks of installation we had

already noticed a significant difference”Karen Moss, Operations Manager, Cornerstones

Education

Their SolutionSolCom was introduced in September 2013 after initially being developed for the fast moving and heavily call dependent taxi industry. SolCom is reliable; over 90% of system faults that do occur are identified and fixed before Cornerstones Education know they exist. The increase in bandwidth has allowed for remote staff to have easy access to the database and any call functionality they require.

Then there is the smarter advances; using IVR to route calls and all voicemail are now emailed directly to the relevant member of staff. Should there be any need to review a call; SolCom will have it ready as soon as the call is complete.

If the worst happens and a component of the SolCom system breaks – SolCare+ is in place to react & fix the issue within 4 hours but with resilience and dual clusters built into the platform the calls are not lost!

Their Success

Cornerstones Education achieved the following results from its SolCom endeavours: 400 times faster broadband speed Voicemail to email Dedicated lease line connection provides stability