Success Stories

The Whole Story

Up in the airUp until August 2013, Aizlewood’s Mill was using a voice hosted telephony solution, for 5 years the telephony service was based off site. In theory, it was a great way of using a telephone system however in practice, it was a nightmare. The serious lack of reliability was proving a massive problem. Not a month would go by without the microwave connection failing losing the data network and the phones dropping out. Something had to be done to address the issue.

Reliability Support Hosted IP

SolCom is rock solid Top levels of training, ownership & issue

management.

The reliability of SolCom allowed ease of expansion

Their Story

Built on solid foundationsAizlewood's Mill is a prestigious six-storey 19th century Flour Mill restored and refurbished into a fully managed business centre, conveniently located within the city centre of Sheffield. The excellent design of the building - which includes full disabled access – enabled them to win a Design of the Year Award in 1991.

They offer a wide range of services to suit businesses of all sizes, from starting a business that requires our virtual services to established companies that are looking to move into one of the serviced offices ranging from 161 sq ft -2238 sq ft.

Their Goal

Innovation is their philosophyAs with all customer facing businesses, Aizlewood’s Mill has enormous reliance on their staff to respond to calls & online enquires. What if they missed a call? Can a smart IVR system handle & increase their call handling capabilities? Is there a Solution?

As technology takes great strides forward so do the requirements of Aizlewood’s Mill’s patrons. Solution Telecom is consistently developing smarter elements to their existing platforms to allow cost reductions across the business whilst improving the service delivered to their customers. Aizlewood’s Mill is now wanting to maximise the use of their call recording, IVR and a whole host of other exciting technological advances.

“Solution really helped us get out of a hole. The existing system we had in place just wasn’t working how we expected and in order for us to achieve our goals we really were reliant on a robust telephony system. Solution delivered exactly what

they said they would and we’ve never looked back. We can now approach our tenants with a VoIP solution that we are

100% confident won’t let them down”Catherine Beatty, Business Centre Manager,

Aizlewood’s Mill

Their SolutionSolCom was introduced in August 2013 after initially being developed for the fast moving and heavily call dependent taxi industry. SolCom is reliable; over 90% of system faults that do occur are identified and fixed before Aizlewood’s Mill know they exist. The reliability has been a breath of fresh air for Catherine and her team. Gone are the days when she would have to check constantly that the phones were still working!

The GUI (Graphical User Interface) allows an easy & straight forward approach to a number of formerly difficult issues. For example setting up hunt groups within the GUI is a simple process. Should there be any need to review a call; SolCom will have it ready as soon as the call is complete – all via the GUI.

If the worst happens and a component of the SolCom system breaks – SolCare+ is in place to react & fix the issue within 4 hours but with resilience and dual clusters built into the platform the calls are not lost!

Their Success

Aizlewood’s Mill achieved the following results from its SolCom endeavours:

The rock solid reliability allows total confidence

Friendly & helpful support. They know that should a problem occur, it will be fully owned and managed with a named contact from start to finish within the Solution Telecom Team.Confidence is the VoIP solution allowing expansion