Universal Design of Student Development Programs and Services
Student Universal Support Ireland
description
Transcript of Student Universal Support Ireland
Mature Students Presentation
Trinity College 25 July 2013
Student Universal Support Ireland
• Improvements in Online and Assessment Systems • Online Grant Renewal system for existing students• Reduction in documents required from applicants as result of direct access to information
from the following government bodies and agencies – GRO – General Registration Office
– Revenue Commissioners
– Department of Social Protection
– Department of Education
– CAO
2013/2014 Developments
• Publish service timelines for applicantso New Online Applications – closing date 1st August 2013
o Fixed dates for returning Documents- 3 weeks
o All supported with structured email reminders to applicants
• Dedicated www.susi.ie website
• A self service tracker system for applicants launch of self service Application Tracker with both web and smart phone access
2013/2014 Developments
• Continue to work towards launching the online application system earlier each yearo Online Applications for both renewals and new applicants for 2013/2014 is 4 weeks
earlier than last year
• Expand the content of standard correspondence templates to applicantso Our main letter templates reworked with more detail
2013/2014 Developments
• Segregate applications to specialised sections to cover self employment etc.o Special teams to assess Self Employed, Post Graduates and students studying abroad/EU
students studying in Ireland
• Improve training and scripts for the SUSI support desko New training for SUSI support staff and increased monitoring of quality of information
being provided by email/telephone to applicants
• Collect key data from applicants earlier in the processo Links to CAO to identify course/college acceptances
o Earlier collection of Bank Details
2013/2014 Developments
Current Statistics 2013/2014
• Total Applications - 48,000 • Awarded - 22,000• Total Document Packs Issued - 17,000• Awaiting assessment - 9,000 • Document Packs returned- 4.401