STUDENT-LEAD EVALUATION OF A NEW WORKPLACE CONCEPT IN AN ACADEMIC ENVIRONMENT

Dr. Pieter C. le RouxLecturer, Corporate Real Estate Management

Faculty of International Real Estate & Facility Management

NHTV Breda University of Applied Sciences

STUDENT-LEAD EVALUATION

OF A NEW WORKPLACE CONCEPT IN AN

ACADEMIC ENVIRONMENT

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European Real Estate Society (ERES) 2014

21st Annual Conference, Bucharest, Romania, June 25th – 28th

Theme A: Asset, Property & Facility Management Session: A-2

NHTV@Work evaluation study

Involved parties

• NHTV:– 2FM-CREM fast track students– Pieter le Roux (Theme

Manager)

– Mr. Wim Janssen (Commissioner)

• Hospitality Design:– Marco Verhoef

(Concept developer)

– Rick Steinman(Concept developer)

• Project evaluation:– Pieter le Roux (NHTV)

– Wim Janssen (NHTV)

– Steve Lockwood (IFMA)

– Thomas Wehrmüller (ZHAW)3

European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014

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Programme Content

1. Theoretical premise

1-1. BPE Process Model

1-2. POE Process Model

1-3. AC-Model

2. Research methodology

2-1. Level 1: Indicative-level POE

2-2. Level 2: Investigative-level POE

2-3. Level 3: Diagnostic-level POE

3. Programme assessment4


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1-1. BPE Process Model

• Positioning the research in terms of Post-Occupancy evaluation (POE)

Preiser, W., Schramm, U. (2002) "Intelligent office building performance evaluation", Facilities, Vol. 20 (7/8), pp.279-287.



1-2. Post-Occupancy Evaluation (POE) Process Model

• 3 levels of inquiry

Preiser, W., Schramm, U. (2002) "Intelligent office building performance evaluation", Facilities, Vol. 20 (7/8), pp.279-287.

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1-2. Post-Occupancy Evaluation (POE) Process Model

• 3 levels of inquiry

• 9 performance criteria (in order of importance):

1. Health

2. Safety

3. Security

4. Function

5. Efficiency

6. Work flow

7. Psychological performance

8. Social performance

9. Cultural performance

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1-3. Accommodation-Choice model (AC-Model)

• Process model:– Decision-making on organisational

accommodation

• Translating goals and ambitions for/with new work environments to conceptual choices

Voordt, T., van der, Ikiz-Koppejan, Y., Gosselink, A. (2011). “An organization-centered Accommodation Choice Model”, in Enhancing Building Performance (eds. Shauna Mallory-Hill, Wolfgang P. E. Preiser, Christopher G. Watson), pp. 213-222.

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2. Research methodology

RESEARCH MATRIX

Indicative-level POE

Investigative-level POE

Diagnostic-level POE

Desk research

Questionnaire

Observations

Interviews

AC-

Model Process

steps

Why start this project? / The research problem. ● ○ ○ ○ ○ x

Collecting & analysing data on the current situation

● ● ● ● ● x

Determine the intentions ○ ● ○ ○ ○ x

Conceptual choices ○ ● ○ ○ ○ x

Design & implementation ○ ● ○ ○ ○ x

Results ○ ● ● ● ● ◌

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● Primary source

○ Secondary source

◌ Outcome (tbd)

x Not addressed



What is the problem?

• AC-Model: Step 1– Collecting & analysing data:

– NHTV@Work:• Workplace concept as

implemented in the SIB-Staff Room has to be evaluated.

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What is the problem?


– The NHTV@Work:• Workplace concept as

implemented in the Sibeliuslaan Staff Room has to be evaluated.

Research question

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What is the level of satisfaction amongst staff members regarding the

current work environment and the thereby provided

experience?



Walkthrough & orientation

• Visual observation• Correctness of the layout

on plan• Determine the number of

types of different workspaces provided

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Types of workplaces Number

Standard workspaces 27

Management workspaces 2

Flex-work spaces 22

Concentration spaces 13

Total: 64



• Visual observation• Correctness of the layout

on plan• Determine the number of

types of different workspaces provided


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Start

End


Types of workplaces Number

Standard workspaces 27

Management workspaces 2

Flex-work spaces 22

Concentration spaces 13

Total: 64


a) Desk research


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a) Desk research

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• NHTV Vision & Mission:– Regarding NHTV@Work

• Document analysis:– Progress reports of workshops,

etc. • Current situation SIB Staff Room:

– Research by méét (2012)


a) Desk research

• NHTV@Work:

– Principles of NWoW– Focuses on work processes &

the mobility of employees

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a) Desk research

• AC-Model: Step 2– Determining goals &

ambitions:

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a) Desk research

• AC-Model: Step 2– Determining goals &

ambitions:

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• Creating flexibility• Improving support for

workplace activities• Diversity of workspace

settings• Improved ergonomics• Upgrading ICT• Improving acoustics• Changing employee

behaviour



a) Desk research

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b) Questionnaire

• Developed by students

• Primary input:– Organisational goals &

ambitions (AC-Model Step 2)

• Guidance:– NHTV– HD

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b) Questionnaire



ambitions (AC-Model Step 2)

• Guidance:– NHTV– HD

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• Two weeks• n = 94 employees• Required response:

• 95% (n = 85)• Actual response:

• 57,4% (n = 54)• Focus of analysis:

• Aspects of (dis)satisfaction

• Input for further fine-tuning NHTV@Work



b) Questionnaire

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c) Observations

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c) Observations

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Vacant, in-use or reserved

“Fixed” flex-spaces

The “musical chairs”

phenomenon

Quick-meets & discussions

Clean desk policy

Behaviour: Actual vs.

intended use



d) Interviews



ambitions (AC-Model Step 2)– Outcomes questionnaire

analysis– Outcomes observations

Ability to concentrate

Communication about

NHTV@Work

Noise Behaviour: Actual vs.

intended use

Clean desk policy

(Dis)satisfaction with

NHTV@Work

Indoor climate


2-3. Level 3: Diagnostic level POE

a) Conclusions & Recommendations

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• AC-Model: Step 3:– Making conceptual choices:

• Concentration • Acoustics • Meeting areas • Functional diversity• ICT• Indoor climate • NHTV@Work (general)

Dr. Pieter C. le RouxLecturer, Corporate Real Estate Management

[email protected]

Thank you

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European Real Estate Society (ERES) 2014

21st Annual Conference, Bucharest, Romania, June 25th – 28th

STUDENT-LEAD EVALUATION OF A NEW WORKPLACE CONCEPT IN AN ACADEMIC ENVIRONMENT

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