Student Handbook 2020my.shms.com/data/uploads/shmsl-student-handbook.pdf · 6.2 - Visa and B-permit...

StudentHandbook2020

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TableofContents

TableofContents

1.0Introduction

1.1-SHMS-MissionStatement

1.2-VisionStatement

1.3-OurCredo

2.0-Induction

2.1-WelcomeDesk

2.2-AirportTransfer

2.3-WelcomeProgramme

2.4-InductionPoints

2.5-MealsDuringWelcomeWeekend

2.6-LateArrivalInduction

3.0-CodeofStudentConduct

3.1-ExpectationsofBehaviour

3.2-SHMSLeysin-ProfessionalDressCode

3.3-SHMSLeysin-AppearancePolicy

GentlemenDressCode

LadiesDressCode

SpecialConditions-Professional/BusinessAttire

4.0-FoodandBeverageDepartment

4.1-Introductionandinformation

4.2-ProductionandServices

4.3-Tablereservation

5.0-Events

5.1-Introduction

5.2-VIPListandSponsors

5.3-SEGEvents

InternationalRecruitmentForum(IRF)

SEGSportsday

6.0-Admissions

6.1-Semester-Finance-Payments

6.2-VisaandB-permit

Visa

B-Permit(ResidentPermit)

6.3-HealthandAccidentsInsurance

MedicalInsurance

CoveragebyAllianzWorldwideCare

Privatecivilliabilityplan

Insuranceexemptions

InsuranceCards

MedicalBills-MedicalAssistance

Doctor’svisit

Hospitalization

Pharmacy/Medication

Paymentofmedicalbills

Uncoveredinvoices

6.4-CancellationPolicy

Generalrules:

Contact

7.0-StudentAmbassadorForum(SAF)

7.1-Introduction

7.2-StudentAmbassadorBy-LawsInformation

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8.0-SportsandLeisure

8.1-IntroductionandInformation

8.2-Excursions

ProfessionalExcursions

WaiverofLiability

9.0-StudentCounsellor


9.2-IllnessandAccidents

9.3-PersonalCounselling

9.4-PreventionandStudentWell-being

10.0-ResidenceManagementTeam

10.1-Introduction

10.2-FirstAid

10.3-GuestsandVisitors

10.4-SafetyandSecurity

10.5-SHMSLeysin-EmergenyProcedure

10.6-Discipline

11.0-InformationTechnology


11.2-iPad

SwissEducationsGroupStudentsiPadGuidelines

Ownership

Use

Warranty/Breakdown

12.0-FrontOfficeServices

12.1-Introduction


12.3-FrontOfficeKeyManagement

12.4-StudentServices

12.5-Mail

12.6-PersonalBelongings&Valuables

13.0-RoomsDivision

13.1-IntroductionandInformationaboutrooms

13.2-RoomInventory(Check-InandCheck-Out)


13.4-SafetyBox

13.5-RoomBookings

13.6-SHMSLeysin-RoomCategories

13.7-RoomChecks

13.8-RoomCheck-Out

13.9-PublicFacilities

13.10-TeachingFacilities

13.11-LearningResourceCentre

14.0-HousekeepingandMaintenanceServices

14.1-Bedroom&PublicAreasCleaning

14.2-InHouseLaundry

14.3-DryCleaningServices

14.4-WasteandRecycling

14.5-Maintenance,RepairsandReplacementCosts

15.0-BreachoftheCodeofStudentConduct


15.2-ProfessionalBehaviour

15.4-OperationalFinalWarningLetters

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15.5-DisciplinaryBoardOverview

DisciplinaryBoardsProcedure

15.6-ExpulsionPolicy

15.7-SEGGrievanceProcedures

15.8-SEGAppealsProcedure

Objective

AppealsPolicy

AppealsProcess

15.9-DefinitionsofMisconductandGrossMisconduct

Misconduct–Leadingtoawarningletter

Grossmisconduct–Leadingtoautomaticfinalwarningletter

AccommodationandPublicFacilities

PersonalPresentationStandards

IntoxicatingSubstanceAbuse

15.10-Visitors

16.0-Departure

16.1-DepartureWeekendandEarlyDeparture

17.0-LegalJurisdiction

17.1-Introduction

17.2-Disclaimer

17.3-SocialMedia

17.4-WaiverofLiability

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1.0Introduction

The information contained in this document will help you to becomefamiliarwithyourschoolandofferyouvaluableadviceandinformationrelatingtoallaspectsofyourlifeinsideandoutsidetheclassroom.

1.1-SHMS-MissionStatement

AtSHMSouremphasisisonappliedSwissHospitalityExpertisecombinedwithManagementCompetencies.WeteachqualityhospitalitymanagementprogrammesfoundedupontheSwisshospitalitytradition.Ourbroadrangeofundergraduateandpostgraduateprogrammesreflectsthediversityoftheservicesectorandaredesignedtomeettheneedsoftheindustryandsetstandardsforthe21stcentury.

1.2-VisionStatement

Ouraim is tobeconsideredby industryandacademia tobeamongstthe top providers of quality education in hospitality, culinary,tourismandeventsmanagement inSwitzerland.Thiswillbeachievedbydifferentiatingourselves in theeducationmarketbyfocusingonthestudentandbyensuringthatwesatisfytheiruniqueneedsandwants.Itis our goal to recruit motivated and well-educated students and toprovide them with the possibilities to succeed in attaining theirqualification and in their careers, by providing relevant and qualityeducation.Thisisourcompetitiveadvantage.

1.3-OurCredo

To achieve our academic and operational objectives, we stronglybelieveinthefollowingvalues:

Successisdeterminedlargelybyeffortandhardwork;

Themostimportantstakeholdersatourinstitutionarethestudents--

wearehereforthemfirst,andalleffortsaretoprovidethemwith

thebestpossibleeducation;

Students'developmentisafunctionoftheirlearningenvironment;

Mutualrespectandfreedomofexpressionforbothfacultyandstaff

isimperativetoadvancethefrontiersofknowledge;

Anawarenessof,andrespectfor,thenaturalenvironmentis

imperativesothatourchildrenandgrandchildrencanenjoytheir4

heritage;

Professionalandfriendlybehaviouratalltimesisaprerequisitefor

creatingacomfortableworkandlearningenvironment;

Ourfacultyandstaffareourmostimportantresource.Wefirmly

believein,andsupport,theiracademicandprofessional

development;

Decisionsandactionsshouldbetakeninlightofhowothersmight

beaffected.

Studentsandfacultyinourorganisationmustabidebythehighest

ethicalandmoralcode,fosteringthewellnessoftheenvironment

andworkingforthegreatergood.

Ourcredoservesasaguidelinefor lifeatourcollegesandthekindofinstitutionalculturewearecultivating.Allactionswillhaveanimpactontheperceptionof students, faculty and staff.Thereforeactionsguidedbythecredoallowouraimstobeachieved.

2.0-Induction

We welcome you and are glad to have you with us for the comingterm/semester.TofacilitateyourstayinSwitzerlandandfamiliarisationoftheschoolenvironment,wehaveorganisedforyouInductionPoints.After receiving thedocumentation provided to youbyFrontOffice, anoverview of the different induction points will be provided. Awelcomepresentationwillbeheldaccordingtoyourchosenprogrammeduringtheinduction.

Should you require any further information, please do not hesitate tocontacttheFrontoffice.

2.1-WelcomeDesk

During arrival weekend (Friday 08:00 to Sunday 18:00), the SchoolwelcomesallstudentsatGenevaAirportandprovidesyouwithanyhelpyoumayrequireonarrivalinSwitzerland.Astaff/studentrepresentativewill assist you with your travel arrangements to the respectivecampuses.TheWelcomedeskislocatedinfrontofthearrivalarea,rightafter luggage claim. Please ensure to arrange your flight in order toreachGenevaairportduringthesehours.

2.2-AirportTransfer5

TheSchoolorganisestransportationfromGenevaAirporttotheSchoolat an additional charge for one way. You can book a transfer from

Genevaairporttoyourschoolthroughairport@swisseducation.comviaemail.It is importantthatyoucommunicateyourarrivaldetailsnolaterthan2weeksbeforethebeginningofterm:

Airportpickuprequestsmustbesentonlywiththefollowinginformation

Ms./Mr.Studentname,Lastname,Birthdate

Arrivaldate

Arrivaltime

Airlineandflightdetails

From

Destination.

Schoolandprogramme

Anyflightconnection:airline,flightnumber,airport

Please remember that for long distance flights, the arrival date inSwitzerland mightbeonedayafteryourdeparture.Shouldyour flightbe delayed by more than 1 hour, you should [email protected] by email and your school if possible byphone.

2.3-WelcomeProgramme

A welcome programme is made available for you upon arrival in theschool. The programme informs you of all activities, induction pointsand food & beverage timings organised during the induction period.Please read the information given on this programme carefully andkeeptherelevantform(s)withyou.

2.4-InductionPoints

The induction is organised to help you to get yourself ready for yourstay in Switzerland and our school. You will meet many of our staffmembers,becomefamiliarwithourfacilities,participateinpresentationsandcompleteformsanddocuments.

2.5-MealsDuringWelcomeWeekend

Duringtheinductionweekendtherewillbebrunch,dinnerandaDanish

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mailto:[email protected]


& Sandwich station available 24 hours. Your family is welcome andinvitedthroughoutthedaytojoinactivitiesanddine.

2.6-LateArrivalInduction

Ifyouarriveat theschool late,youwillberequestedto followour latearrival check-in procedure.A staffmemberwill go through the relatedlatearrivalinductionpointsandassistyouwithallrelatedtasks.

PleasenotethatALLstudents(includingreturningstudents)areexpectedtoparticipateintheinductionactivities.Studentswhoarrivelatewillhavetheirabsencescountedandmayhavetoforfeit

theirchoiceofroom,unlessavalidreasonisprovided

3.0-CodeofStudentConduct

Ourschools'prioritiesareacademicrigour,Swissprofessionaltraining,multicultural awareness, and a caring approach to the personal

developmentofourstudents.Weaspiretoofferanenvironmentwherestudents can grow personally and professionally and acquire theknowledgeneededtosucceedintheirchosenacademicprogrammes.

Ourstudentcompareshimself/herselftothebestandstrivestodo

better!

Studentsareexpectedtobehaveinareasonableandorderlymannerat

all times.Studentsare expected to treat each other with respect and

tolerance to ensure the quality of living and studying together in a

multiculturalenvironment.

The school community, faculty and students have particular aims in

reaching personalgoals and ambitions. The faculty must teach in an

environmentthatisconducivetolearning.Thestudentbodymustlearn

processes and principles thatwill provide knowledge and foundations

onwhichtobuildfuturecareers.Anyindividualwhoisunabletoaccept

thepoliciesofthecommunity,orwilfullytriestodisruptthisenvironment

by his or her actions, runs the risk of being expelled from this

community.

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Correctconductandexcellentacademicstandingintheschoolareonly

onepartofastudent'sobligations;theotherpartrelatestothestudent’s

conductofhis/herprivatelife,namelylivingwithinthecommunityofthe

town,on-oroff-campus, instudiosandapartments.Inanenvironment

suchastheoneinwhichwelive,weareopentoobservation,comment

andjudgment.

3.1-ExpectationsofBehaviour

Livingwith fellowstudents fromdiverseand internationalbackgrounds

is not only a unique experience, but also a challenge. The mix ofcultures, beliefs, religions and styles provides an opportunity foreveryonetolearnfromeachother.Forthebenefitofall,itisnecessary

to have a Code of Behaviour that enables every individual to live asatisfying lifestyle, tobeproductive, andultimately to succeed in theirstudies. The following five principles form a code of behavior thatreflects the needs of the majority, and by which all our students areencouragedtoleadtheirliveshereatschool:

Self - responsibility:Set yourself thehighest possible standardsandmaintain them under all circumstances. Present yourself each day as

the professional person you aspire to be.Attend every class

energeticallywithanopenmindandbereadytolearn.

Concernofothers:Nostudentismoreimportantthananyother.Showrespect to all and you will earn the respect of others. Moderate yourbehavioratall timesoutofconsideration for thosewhomyouractionsaffect. Take pride in creating an atmosphere where all students cangrow and succeed.There can be few thingsworse than lowering thequalityoflifeofafellowstudent.

Respectthesurroundings:Leavefacilitiesasyouwouldexpecttofind

them – clean,organized and ready for use by others. Respect your

surroundings both in the school and in the local area. Damage to

property and littering are anti-social acts and unacceptable to

everyone.

Safety and security: The welfare and personal safety of every

individualisacollectiveresponsibility.Behaviorthatthreatensthewell-8

beingofanypersonistotallyunacceptableunderanycircumstances.In

caseofphysicalaggressiontowardsafellowstudentormemberofstaff,

anexpulsionfromtheschoolisrecommended.

Participation: Become an active member of the student body. Take

part in activities bothsociallyandprofessionally,andcontribute to the

development of all areas of the school. Balance your commitment to

studywithanactiveandenjoyablesocial life.Bothareimportantparts

ofyourdevelopment.

3.2-SHMSLeysin-ProfessionalDressCode

The School expects all students to dress and present themselves inprofessionalattirebetween07h30and17h30, fromMondaytoFriday.When the students are scheduled (including evening classes shouldtheybetimetabled)orareparticipating informalorspecialoccasions,(such as school events, formal dining room, graduation, field trips,alumni reunionsand ceremonies)professional businessattiremustbeworn by everyone, unless announced otherwise. This includes theschool´snamebadgeandpin,whichshouldbewornatall timeswithbusinessdress.

The overall appearance of a student should be discreet, conservativeandprofessional.

Our student compares himself/herself to the best and strives to lookbetter!

The professional dress code applies from Monday through Fridaystartingatbreakfastuntilafterdinner,aswellasduringeveningclassesandeventsinallpublicareas(includingbutnotlimitedto,classrooms,officefloors,receptionareasandrestaurants).Outsideofthesehours,onweekendsfromFridaydinnertoSundaynight,duringholidayswhenthere are no classes, smart casual dress, including jeans andT-shirts(orshortsduringthesummerwhenphysicalactivitiesarerequired)maybeadoptedbutstudentsareexpected toensure thatgarmentsare ingoodtasteand ingood repair (for example:no ripped jeans).As theschooloperates inamulticulturalenvironment,andtoavoidsituations

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where the way one dresses couldunintentionally offend, there are alimited number of items which are not considered suitablefor casualattireoncampus:beachwear(swimmingshorts,swimmingcostumes,flip-flops,etc.), transparent clothing, visible undergarments and hats(includingbaseballcaps).

Any student who fails to follow the dress code regulations or isconsidered to beinappropriately dressed, may be requested by amemberofstafforfacultytoleaveclass,restaurantoroutlettoreturnto their roomand tochange theirattire toconformwithourschool´sprofessional appearance standards. Students are reminded thatcommentsonappearancealsoplayanecessaryroleincontributingtoastudent’sprofessionaldevelopmentaswellasprofessionalconductandshould be perceived by the student asconstructive feedback. If astudent is in doubt about whether their attire would beconsideredappropriatetheyshouldseekadvicefromamemberofstaff.

We reserve the right to refuse any students access to the premises(public facilities included) for being improperly attired/dressed whilstattending the school. These policies are designed to ensure that aprofessional appearance becomes a habit for all students. In theindustry, appearance and image are of the utmost importance if youwishtosucceed.

Furthermoreourschoolfollowsa“Noshirts,noshoes,noservice”policywhichisextendedtoincludeadecentappearanceinthe

bars/restaurantareasandpublicareasatalltimes.

Theprofessional dress code is valid upuntil and including the officialclosingoftheacademicterm,unlessotherwiseadvised.

3.3-SHMSLeysin-AppearancePolicy

GentlemenDressCode

Professional/BusinessAttire

Darkcoloursuitswithmatchingtrousers(black/blue/grey/brown).Forjackets,thesleevesshouldnotbetooshortortoolongandthe

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jacketshouldnotbetootight.Embroideredpatchesarenotauthorised.Fortrousers,theyshouldnotbetoolongortooshortandtheyshouldnotbetootight.Long-sleevedshirts(lightcolour,plainordiscreetpattern).Socksshouldnotbetooshort(noskinshowingwhensittingdown)andshouldbeblack.Smartclosedblackshoeswhichshouldbeclean,polishedandingoodrepair(Noopenings,decorations,patentleather,suedeormoccasinsallowed).Namebadgeandpinprovidedbytheschool.Duringcolderperiods,plaindarkV-neckedcardigans/pulloverswithtiesvisibleundersuitjacketsareauthorized

Grooming-do´s

Well-groomed,cleanhair,nottouchingthecollar.Dailycleanshaven,nobeardsarepermitted.Short,cleannails.

Grooming-don’ts

NOoutlandishhaircutsormultiplehaircolour.Partiallyshavedaswellas“skin-head”typehaircutsarenotallowedduetotheirunprofessionallookandpoliticalimplications.Studentswhoshavetheirheadswillbesuspendedfromallclassesforoneweek,exceptfortestsorexams.NOvisibleearringsorpiercings,nolargeneckchainsoridentitybracelets.Tattoosshouldnotbevisible.

LadiesDressCode

Professional/BusinessAttire

Plainuncluttereddarkcolourskirts/dressesandcoordinatedjackets(nofrills,flounces,etc.)withascarf.Darkcolourtwo-piecesuitsortrousersuits.Plainwhiteblouseorshirt(nofrillsornologo,brandadvertising,

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photo,etc.).Smartblackclosedshoes,clean,polishedandingoodrepair,heelsnothigherthan7cm(Noopenings,platforms,decorations,patentleatherandhighstilettoheelsallowed).Heavybootsoranklebootsarenotpermitted.Skincolouredorblacktransparenthosiery/stockings,NOshortcottonsocks.NOskirtsshorterthan7cmabovetheknees.Notightclothingorvisibleunderwear.Namebadgeandpinareprovidedbytheschool.

Grooming-Do´s

Hairshouldbeclean,wellcutandtiedbackiflongerthanshoulderlength.Make-upshouldlooknaturalandbekepttoaminimum.

Grooming-Don’ts

NOoutlandishhairstylesormultiplehaircolourandnovisiblerootsshowing.NOexaggeratedmake-up.NOexcessivejewelleryandnoanklechains.NOvisiblepiercingortattoos(onepairofdiscreetearringsisacceptableexceptwhenparticipatinginF&BOperations).NOcolourednailpolish/varnish/falsenailswithdecoration.

SpecialConditions-Professional/BusinessAttire

Gentlemen&Ladies

AuthorisationtoapplythesummerdresscodewillbeannouncedbytheHeadofOperations.Thedresscodeforthesummertermisthesameas throughout the rest of the year, with the difference that short-sleevedshirtsorblousesmaybewornwithoutajacket.

SmartCasual

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Gentlemen

Suittrousersorkhakitrousers/Chinos;norippedjeans.Shortsareappropriateonlyifoutdoorphysicalactivitiesarerequired.Acceptablecoloursfortrousers:black,beige,earthtones,darkblue,dark&lightgrey.Shirtswithshortorlongsleevesandshirtswithbuttoneddowncollarsoflight,conservativecolourswithoutatieareacceptable,providedtheyarealsowornwithcoordinatingtrousers.Topbuttonshouldbeopenifnotieisworn.Undershirt(vest)mustnotshowattheneckline.Plaingolf/poloshirts(nostripedcollars).Sleevesandcollarsmustbethesamepatternasshirtandshouldbeaconservativecolour.Theymustbebuttoned,withtheexceptionofthetopbutton.Stripesorextravagantpatternsarenotacceptable.Shirtsshouldbeofthefollowingacceptablecolours;white,beige,blue,paleyellow,grey,palepink,purple,palegreenandshouldcoordinatewiththetrousers.Shirtsofthefollowingcoloursareunacceptable;loud,brightorneoncolourssuchasred,orange,brightpink,brightyellow,etc.Blackorbrownbeltwithasmallbuckle.Allothergroomingstandardsreferringtohygiene,nails,hair,socks/hosieryandjewelleryremainthesame.

Ladies

Blouse/shirtorasweatersetwithcoordinatedtrousers,cottontrousers(Chinos),orskirts;norippedjeans.Shortsareappropriateonlyifactiveoutdooractivitiesarerequired.Theyshouldnotbe“cut-off”jeanswithfrayedhems.Skirtsshouldbedressskirtsandnotofdenim,khaki,etc.Suggestedmaterialswouldbesilk,acetate,rayon,polyesterblends,etc.Unacceptablecoloursinclude:anybrightorloudorneoncolours.Skirtanddresslengthsshouldbenomorethan7cmabovethetopoftheknees.Miniskirts,anklelengthskirtsorleggingsarenotacceptable.Anyslitsatthesidesofskirtsordresseswillbenomorethan5cm

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high,andbackslitsnomorethan5cmhighfromthetopoftheknees.Slitsinthefrontareacceptableaslongastheyhaveadoublefoldorareoverlapped.Skirtsshouldonlyhaveastraighthem.Multi-colouredorneonblousesarenotpermitted,orsportsT-shirts.Extravagantdesigns,see-through,lacy,frilly,sequinedorstuddedblousesarenotacceptable.Nobodypartsfromtheshoulderstothekneesshouldbevisible,exceptforarms.Thegoalistokeepcleavageandstomachviewstoaminimum.Allothergroomingstandardsreferringtohygiene,nails,hair,make-up,socks/hosieryandjewelleryremainthesame.

4.0-FoodandBeverageDepartment

4.1-Introductionandinformation

During weekdays different menus are proposed in one of therestaurantsavailableoncampus.Food isproduced7daysaweek,3mealsareservedonweekdays,2onweekends(brunchanddinner).

Allmealsintheserestaurantsareincludedinthefees,exceptforfoodand beverages in the schools' outlets.Any meal provided to ourstudentsshouldbeconsumedintherestaurant,nofoodistobetakenoutoftheSelfServiceorFineDiningrestaurants.

Dieteticmealsarenotincluded.IfneededbecauseofillnessorspecialrequestpleaseinformourStudentCounsellor.Incaseofallergyyouareresponsibletoensurethatyouareawareofthemenucompositionandincludedsubstancesandingredients.

4.2-ProductionandServices

The different menus that are proposed in the different restaurantsprovide a wide range of food variety, ensuring that it will satisfy thevariousculturalhabitsandtastes.

The Practical Service implements the theory into a real life situationthroughtheschool’svariousrestaurants.Thisincludes;basicstylesand

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standards of five star Food & Beverage prevalent in the HospitalityIndustry, techniques of Food & Beverage service and their practicalapplication.Theaimistoprovideyouwithnotonlythenecessaryskillsneeded to excel in the industry, but also to provide you with theknowledgeofwhythingsaredoneincertainways.

4.3-Tablereservation

You do not have to make a prior reservation in order to dine at theschool self-service restaurant. To dine in the training restaurant youhave to reserve at the training restaurant desk of each restaurant atleastadaypriortotheactualreservation.

5.0-Events

5.1-Introduction

Yourschoolorganizeseventsthroughouttheterm.Yourparticipationorattendance is a part of your academic and professional learningoutcomes.Thisinvolveshostingandorganisingeventsonoroffschool´s premises. It is part of the hospitality industry curriculum and isthereforegradedaccordingly.

5.2-VIPListandSponsors

Your school invites VIPs and sponsors to all of its organized events.Theaimistoattractrepresentativesfromhospitalityindustryorrelated,to attend, support and promote the school´s events. This createsopportunities for both the students and the school to successfullyconnect to the industry throughnetworking ,etc.Therefore, theschoolkeeps a database listing of VIPs and sponsors which consists ofimportant contacts of hotels, restaurants, hospitality related industriesandinternationaldiplomaticcontacts.Youmayalsoprovidetheschoolwith additional professional contacts ofwhichmust be in relationwiththeindustry.ContactscanbeprovideddirectlytoboththeFrontOfficeandAcademicOffice.

5.3-SEGEvents

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InternationalRecruitmentForum(IRF)

We have an excellent reputation within the hospitality industryworldwide for producing highly qualified, motivated and professionalgraduates. The IRF is a signature event that demonstrates the directlinkbetweenSEGschoolsandthehospitalityindustry.Thisrelationshipallows us to learn exactly what the industry is looking for in ourstudentsandgraduates,sothatSEGcandelivermeaningfuleducationalprogrammes. In addition, this "visible" link sets SEG apart from ourcompetitors and gives our students a leading edge in the jobmarket.TheIRFisscheduledtwiceayear.Ourobjectivesareclear;toensure that we can continue to attract top international hotel, event,cateringandcruiselinecompaniesforourwell-preparedstudents.

SEGSportsday

We believe that the students' learning experience should continueoutside of class times, therefore the SEG sports and leisuredepartments organize a sportsday between all schools, twice a year.The Sports & Leisure Coordinator of your school is ready to work inconjunctionwiththeStudentAmbassadorForumorganizingthisevent,with the objective to enrich the students’ overall educational andprofessionalexperience.

6.0-Admissions

6.1-Semester-Finance-Payments

We assume that you have paid all your school fees for the termaccordingtotherulesandregulationsthatarestatedintheapplicationpolicypriortoyourarrival.

Should the payment have been made within 14 days prior to yourarrival,pleasebesokindastobringalongproofofpayment.Paymentmustbefullycompletedinorderforyoutobepermittedtojoinclasses.All bank charges, (e.g. commissions or costs for currency exchange,

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banktransfercharges,etc.)forincomingandoutgoingmoney-transfersfor either school fee or deposit payments will be at your cost anddeducted from your security deposit if needed. Be informed that thebanks charge commission for any foreign currency payments done incashatabankcounter; therefore itwouldbe inyourbest interest tosimplytransferyourpaymentdirectly intothecollegeaccountandnotto bring foreign currency. We discourage payment in cash. Studentsbringing along cash for payment of fees will be asked to make thepaymentdirectlyatthebanktotheschool’saccount.

Some nationals may have to pay the full fees of their first year (1semester)ofstudiesinadvancetobeeligibleforavisa.ThisisrequiredbytheSwissGovernmentasameasuretoreduceillegalimmigration.

Students,whohavenotpaidthefullschoolfeesmaybesuspendedfromclassesandexpelled.Theschoolwillnotreleaseanydiplomas,

degreesortranscriptsunlessallfinancialobligationshavebeensettled.

DepositPolicy

Should an accepted student wish to postpone enrolment to thefollowingterm,theschoolwilltransferthefullamountpaidtothenewterm. The school will accept only one postponement of enrolment.While making your payment, please ensure that you have indicatedyourfullname&studentnumberonthepaymentorder.

Expelledstudents

Expelledstudentsarenotentitledtoanyformofrefund.

Refunds

Pleasenotethatincasetheschoolwouldhavetorefundyouacertainamount(overpaymentonyourside,changeofroom...etc)thepaymentwillbedonethroughbanktransfer.Youshouldsendyourbankdetailsto theStudentAdministrationCoordinatorwhowill thenproceedwiththe transfer. No refunds can be done in cash at receptions orelsewhere.

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Surchargefortherooms

Includedinthefeesisaccommodationinastandarddoubleroom.Wealsoofferarangeofmoreexclusiveroomswithanextracost.Specialroomsareconfirmedoncefullfeeshavebeenreceived.Itisafirst-paid,first-servedpolicy.

Refundofrooms

Please note that if a student decides to live off campus before thebeginning of the semester he/she will get a refund of 100 CHF PerWeekforaccommodation(only)andtherefundoftheamountpaidforaspecialroomcategoryifany(single,deluxe...etc).

Ifthestudentdecidestoliveoffcampusoncethesemesterhasstarted:

TheextracostpaidforaspecialroomtypewillnotberefundedIfthestudentmovesoffcampusbeforetheendofweek6he/shewillgetapro-ratarefundof100CHFperweeknotspentinyourroom.Ifthestudentmovesoffcampusaftertheendofweek6fortermshe/shewillgetnorefund.

SEGPAYMENTFOLLOWUPPROCEDURES

Week1:

Allstudentswithoutpaymentplanbutwithanopenbalancewillreceiveanemailinformingthemofthedeadlinesandtheprocedures.Studentswillthenhaveuntiltheendofweek2tocompletetheirpaymentormoveintoapaymentplan.Anyoutstandingfeeslessthan100.-CHFwillbedeductedfromthesecuritydeposit.StudentsshouldcontacttheirStudentsAdministrationCoordinatortoinformhowandwhenthepaymentwillbedone.

Week3:

Studentswithoutstandingbalance>20,000CHFwillreceiveanemailinformingthemthattheywillbeputinpaymentplanDwith

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anextracostof900CHFandtheywillhaveuntilendofweek4tobringtheirbalancebelow20,000CHF.Studentswithoutstandingbalancebetween5,000and20,000CHFwillreceiveanemailinformingthemthattheywillbeputinpaymentplanAwithanextracostof500CHFandtheywillhaveuntilendofweek9tosettletheirbalance.Studentswithoutstandingbalance<5,000willgetareminderandmustpaybeforeendofweek9.Studentswithapaymentplanwhohaverespectedtheirinstalmentwillberemindedoftherespectivedeadlines.

Week5:

Studentswithoutstandingbalance>20,000CHFwillreceiveanemailandbemetbytheAcademicDirectorandtheStudentAdministrationCoordinatorandmayleadtosuspensionfromclasses.Theywillthenhaveoneweektocompletetheirpayment.RemindersenttoALLstudentswithanopenbalance,theirschoolfeesmustbepaidbeforeendofweek9.

Mondayofweek6:

Studentswithoutstandingbalance>20,000CHFwillbemetbytheAcademicDirectorandtheStudentAdministrationCoordinatorandmayleadtoexpulsion.

Week9:

DeadlineforpaymentplanA,BandD(endofweek).Week10:Allstudentsshouldhavepaidfullfees.Studentswithoutstandingbalance>5,000CHFwillreceiveanemailandbemetbytheAcademicDirectorandtheStudentAdministrationCoordinatorandmayleadtosuspensionfromclasses.Theywillthenhaveoneweektocompletetheirpayment.

Mondayofweek11:

Studentswithoutstandingbalance>5,000CHFwillbemetbytheAcademicDirectorandtheStudentAdministrationCoordinatorand

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mayleadtoexpulsion.

Reminderregardingpaymentplans:

PaymentplanA:50%oftheschoolfeesmusthavebeenpaidbeforethebeginningofthesemesterandtheremaining50%beforeendofweek9.Extracost:500CHF.PaymentplanB:33%oftheschoolfeesmusthavebeenpaidbeforethebeginningofthesemester.Another33%mustbepaidbeforeendofweek4andtheremaining34%mustbepaidbeforeendofweek9.Extracost:750CHF.PaymentplanD:onlyforstudentswithoutstanding>20,000CHFbeforeendofweek2.Theywillhaveuntilendofweek4tobringtheirbalancebelow20,000CHFandtheremainingmustbepaidbeforeendofweek9.Extracost:900CHF.

Securitydeposit

Pleasenotethatthesecuritydepositisnotsubjecttoanyinterestrateand may not be utilized for any personal and private expenses. Thesecuritydepositisa“safety”depositfortheschool,fromwhichcanbedeductedthefollowing(thislistisnotexhaustive):

Damagescauseddirectlybyyouinyourroomand/ortheschool.Yearbooks.Yourhealthinsurancepremiumsduringyourinternships/independentstudies/termbreaks/holidays…aslongastheBPermitisstillvalid.Unpaidschoolfees<100CHF.ImproperCheckoutfees<300CHF.

Thesecuritydeposit isonlypaidonce in full.Thefollowingtermsyouwillonlypaywhatyouhaveusedfromyoursecuritydepositduringthepreviousterm.Inotherwordsyouwillpayonce1500CHFforyourfirsttermandthenyouwilltopupeachnewterm.

Yoursecuritydepositwillbetransferredbacktoyou6monthsaftertheend of your last academic term. EXCEPTION: students doing a lastmandatoryinternshipinSwitzerlandaftertheirfinalacademictermwill

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have their security deposit refunded 3 months after the end of theirinternship.

If we have to use your security deposit to make a payment on yourbehalf a surcharge of 10% will apply and management reserves theright to take furtherdisciplinarymeasures (for example ifwehave topayaninvoiceonyourbehalf).

NB.StudentsmustreturntheirB-Permits,HealthinsurancecardandRoomKeys(cardand/orkey)uponcompletionoftheirstudies.Failure

todosowillresultinfinancialdeductionsofthesecuritydeposit.

6.2-VisaandB-permit

Visa

StudentsfromcountriesoutsideEuropeneedavisatoenterSwitzerlandfor studies. You need to apply for an entry visa at your local SwissEmbassyorConsulate.

Formoreinformationaboutnationalsfromcountriesthatrequireavisa:http://www.bfm.admin.ch

Invitations

For visa purposes, if you require an invitation from the school forvisitors fromyourcountryyoucancontact theadministrationofficeofyourschool.

B-Permit(ResidentPermit)

All students studying at our school must be in possession of a validResident Permit (B-Permit) issued from the community in which theindividualcampus isplaced.Shouldastudentmove fromonecampustoanother,acopyoftheResidentPermitisgiventothecommunitytonotify the changeof address.The schoolwill apply for the respectiveResidentPermit.StudentscompletingtheirstudiesortheirinternshipinSwitzerland are expected to return their B-permit before leaving thecountry.Theschoolreservestherighttomakeacharge,whichwillbe

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deducted from the student’s security deposit, for failure to return thepermit immediately. The B-Permit is a legal document issued by thelocal community which allows students to temporarily reside inSwitzerlandduring theirperiodofstudywhichmay include theofficialpublished internships in Switzerland. The B-Permit is only valid withvalid and current medical insurance which is authorized by the localauthorities.

TheResidentPermitisastudypermitandnotaworkpermit;howeverinternships, being part of the official programme, are permitted. TheResidentPermitisonlyvalidforthemaximumperiodof12months.Itisthestudent’sresponsibilitytoensurethattheResidentPermitishandedintwomonthspriortoitsexpirydateforextension.

TheSwissResidentPermitatthesametimeconfiguresasaSchengenVisa,allowingstudents to freely travel tootherEUCountrieswith theexceptionofGreatBritain.AgainstudentsthemselvesmustassurethattheResidentPermitgrantsthementranceintoforeigncountriespriortoleavingfortherespectivecountries.

Please note that each student should always be carrying his-herresidentpermitatall timeswhen inSwitzerland(whether inschooloroninternship)asthisisalegalrequirement.

Please note that once the student has graduated he/she must leaveSwitzerlandevenifhis/herBPermitisstillvalid.

Students takingabreak fromtheir studiesare themselves responsibleto ensure that the visa application process for continued studies isstartedwellinadvancewithalltheproperdocumentsandprocedures.Thisprocess is thesameas itwas forwhentheyenteredSwitzerlandthe first time. It is not uncommon that this process takes up to 10weeks.

LossofBPermit

Please note that if you lose your B Permit you will be charged thefollowingamount(inordertogetanewone):150CHF

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Ruleforoptionalinternships

PleasenotethatasageneralrulesetbySwissImmigrationAuthorities,students are not allowed to do an optional internship in Switzerlandaftertheirlastacademicterm/semesteroftheirstudies.

ThisonlyconcernsoptionalinternshipsinSwitzerlandtherefore:

Ifthestudentwantstodoanoptionalinternshipabroaditispossible.Ifthestudentstillhasamandatoryinternshiptodo,he/shecandoitinSwitzerland,asmandatoryinternshipsarepartofthestudies.

TheonlyexceptiontothisruleisstudentsdoingadirectentryintoMIBorMA.ThosestudentsareexceptionallyallowedtodoaninternshipinSwitzerlandasotherwisetheywillnothavetheopportunitytodoso.

Contact

For questions about your B-permit please contact the StudentAdministrationofficeofyourschool.

6.3-HealthandAccidentsInsurance

MedicalInsurance

SwissLaw

AsperSwisslaw,it iscompulsorytohaveavalidandSwissapprovedhealth and accident insurance during your stay in Switzerland and aslongastheB-permitisvalid.

SOSINTERNATIONAL

Yoursinglepointofcontactincaseofanyneededmedicalorsecurityassistance24/7:

Tel:+41(0)227191185

MembershipNumber:22AYCA590432

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CoveragebyAllianzWorldwideCare

All students (unlessexempted - refer to “Exemptions”)are insuredbytheSchool’sInsurancecompany(Antaé-Allianz)fromthedayofarrivaluntiltheexpiringdateofB/Lpermit(oruntilthedayofyourdeparturefromSwitzerland)forthefollowingrisks:

Sickness:Medicalcost,dailycostsofhospitalizationinasharedroom,medicationasprescribedbyadoctor.Accidentonandoffschoolpremises.

Adocumentoutliningindetailwhatisorisnotincludedintheinsurancecoverage (e.g. not included: orthodontic treatments, dental care orrequest of a private room instead of a shared room...etc.) will behanded out to each student upon arrival. And a copy can also beobtainedwiththeStudentAffairscoordinatorineachschool.

Pleasenotethatincaseofaccidentorsicknesslinkedtodrugoralcoholabusenorefundwillbepossible.

Furthermore, please be aware that if you need to undertakesupplementarymedicalexamsorvaccinations,whichmaybe requiredby an internship employer or a visa application, these costs are notcovered by yourmedical insurance. Youwill have to undertake thesecostsprivately.

Privatecivilliabilityplan

Includedwiththehealthcoverageeachstudentnowalsobenefitsfromaprivatecivilliabilityplanvalidworldwide(excludingUSAandCanada).ThiscoversforpersonalinjuryormaterialdamagestoathirdpartyforuptoCHF3million.HoweverthereisCHF200deductiblebyclaim.

Costoftheinsurance

DuringAcademicTerm

Duringyouracademicterms/semesters,thehealthinsurancepremium

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isincludedintheadditionalcharges.

DuringInternship/IndependentStudies/DissertationStays/Termbreaks/Holidays

Duringthoseperiods(andaslongastheBPermitisvalid),thestudentmustpayhishealthinsurancepremiums.Inordertomaketheprocesseasier the full premiumswill bededucted from the “securitydeposit”.Howeverinsomespecialcasestheschoolreservestherighttoaskforthe student to pay directly for the premiums (in case there areinsufficient fundsonthedeposit).As longas theBPermit isvalid thestudentmusthaveavalidhealthinsurance.ThisisarequirementfromtheSwissauthorities.Therefore,whenoninternship,ALLstudentsmustkeep their health insurance wherever they are. For all students themonthlypremiumisCHF140.00.

Insuranceexemptions

ThefollowingstudentscanbeexemptedfromthecompulsoryHealthandAccidentInsurance:

EuropeanstudentswithavalidEuropeanInsuranceCardE-111

Thefollowingstudentscannotbenefitfromtheschool’shealthinsurance,accordingtoSwissregulations:

Swisscitizens(pleaseprovidecopyofyourinsurancecardorcontract)

Important:ExemptionrequestsmustbesubmittedtotheAdmissions/InsuranceCoordinatoratthelatest2weeksafterthearrivalatschool!Noexemptionrequestswillbeacceptedafterthisperiod.

Please remember that if you are exempted from the insurance,absolutely NO medical expenses (invoices for hospitals, doctors,medications etc.) are covered by Allianz / SEG and you will have torequest yourself from your own insurance company in your homecountry.Allinformationgiveninthisdocumentaboutinsuranceisvalid

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onlyforstudentswhoarenotexempted.

Students who are exempted get a monthly refund of 85 CHF duringacademic months. All exemption requests will be sent to the officialcantonalinsurancedepartment(OCCorSAM)forapproval.ThisisdonebytheAdministrations/InsuranceCoordinatorwhowilltheninformyoubyemailifyourexemptionrequestwasapprovedorrejected.

Important:ItisimportanttorememberthatifyouareexemptedfromtheSwissInsurance,allmedicalexpensesmustbepaidbyyourselforyourinsurancecompany.Ifyouvisitadoctor,pharmacyorhospitalyouwillberesponsibleyourselfforthepaymentofallbillsrelated.

InsuranceCards

UseoftheAllianzInsuranceCards

Atthearrivalweekendorduringthe2firstweeksoftheterm,youwillreceive your 2 insurance cards (unless you are exempted from theinsurance)showingyourname,givennameandinsurancenumber.Youshouldalwayscarrytheseinsurancecardswithyou(inyourwallet).Incaseyouneed tovisitadoctororhospitalyouhave topresent thesecards.

All medical bills will then automatically be sent to the insurancecompany.

Youwillkeepthesameinsurancecardsduringthecomplete lengthofyour studies unless advised otherwise, including internships. Theinsurance number will remain the same for the entire period of yourstayinSwitzerland.

LossoftheAllianzInsuranceCards

Ifyoulosetheinsurancecards,youhavetocontacttheStudentAffairsCoordinatortorequestacopy.Assoonashe/shehasreceivedthecopyhe/shewillsendyouanemailandyoucancollectthecards.

BlockageofInsuranceCards

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If you cancel your insurance at the end of academic term or aftercompletion of your internship (if your B permit is cancelled), yourInsurancecardswillbeblockedandthe insurancecoveragecancelled.Youareno longerallowed touseyour insurancecardwhenvisitingadoctor, pharmacy or hospital but must pay the medical bills yourself.When you have finished your studies please return your healthinsurancecardstotheschool.

MedicalBills-MedicalAssistance

Doctor’svisit

If you feel ill, you should approach the student counselor, the frontdesk or the resident supervisor. If required, they will arrange for anappointmentwithadoctor.

Hospitalization

Inseriouscases(e.g.accidents)youmayneedtobehospitalized.Theinsurance covers all cost - as indicated in the “General InsuranceConditions”includingaccommodationinasharedroom.

Pharmacy/Medication

Ifthedoctorgivesyouaprescriptionformedication,youwillneedtogoto a pharmacy, show them the prescription and your medical cards.However,pleasenotethatthe insurancecompanydoesnotcoveranymedication you get from the pharmacy if it was not prescribed by adoctor.Someprescribedmedication(e.g.skincareproducts)mightnotbecoveredbytheinsurance.

Paymentofmedicalbills

Itisimportantthatyouneverpayforyourmedicalinvoices(pharmacy,doctor, hospital) but present your insurance card instead. The

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pharmacy, doctor or hospital will then send the invoice to SEG whoforwards them to Antaé - Allianz for payment. In case an invoice isgiven directly to the student, the student has to hand over/send theinvoiceimmediatelytotheStudentAffairsCoordinator.

Exemption:Formedicalglassesandcontactlenses,youwillhavetopayfirsttotheprovider/shopandcanthengivethereceipttotheStudentAffairs Coordinator who will submit it to the insurance company torequestarefund.

Note 1: Should you not have received your insurance card, you willhavetoinformthepharmacythatyouareinsuredwithAntaé-AllianzbutdonotyethavereceivedtheInsuranceCard.TheywillthencalltheinsurancecompanyAntaé-Allianzor-theStudentAffairsCoordinatorinyourschool(phonenumberonyourstudentID-card)tocheck.

PaymentbyAllianzWorldwideCare

Theinsurancecompanypays100%ofalltreatmentandmedicationonprescriptions,whicharecovered.

Uncoveredinvoices

If youhave requestedmedical treatmentwhich the insurancedoesn’tcover,theamountoftheinvoicewillbedeductedfromyourdepositoryouwillreceiveaninvoicefromyourStudentAffairsCoordinatorwhichyouthenhavetosettlewithin30dayswiththeenclosedpaymentslip.Note:Dentalcareisnotcoveredbytheinsurancecompany.

ImportantInformation:Pleasenotethatifastudentistakentohospitalby ambulance, due to excessive alcohol consumption, the insurancecompanywillNOTreimbursethecostoftheambulance.

Ifyouhaveanyquestions,pleasecallthefollowingToll-Freenumbers:

Switzerland:0080066302302

English:+35316301301

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German:+35316301302

French:+35316301303

Spanish:+35316301304

Italian:+35316301305

Portuguese:+35316454040

The school cannot be held responsible if medical bills are not paidbecauseyoudidnotfollowthecorrectprocedures.

Swiss students and students from theEuropeanCommunity (EU) andEFTA countries may have the possibility to keep their own healthinsuranceprovidedthat theycansubmitan insurancepolicyapprovedbytheSwissAuthorities.

Contact

For questions concerning your health insurance you can contact theStudentAffairsCoordinatorofyourschool.

6.4-CancellationPolicy

Generalrules:

1.Registrationfee

Everystudentmustpayaregistrationfeeof3,000CHFwithin30daysafterreceivingtheacceptanceletter(hereaftercalled“registrationfee”).Thispaymentwillensureyourplaceintheprogramme.Thisamountwillbedeductedfromthetotalschoolfees(hereaftercalled“schoolfees”).

2.Schoolfees

Fullschoolfeesmustbepaidlatest6weeksbeforethebeginningofthesemester/term.

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Thispaymentwillconfirmyourplaceintheprogramme.

3.Cancellationinsurance

Everystudentcandecidetotakeacancellationinsurance,whichcosts290CHFpertermOR385CHFpersemester.Thepaymentofthecancelationinsurancehastobedoneatthesametimeastheregistrationfee.Thecancellationinsuranceonlycoversamaximumof9,000CHFpertermOR15,000persemester.Itisonlyvalidforcancellation(duringthesemester/term)formedicalreasons(forthefulldetailsregardingthecancellationinsurancepleasecontactyourschoolrepresentative).

4.Cancellation

A)Beforethebeginningofthesemester/term

I. Ifastudentcancels8weeksormorebeforethebeginningofthesemester / termhe/she is entitled to a full refund of the school feesminustheregistrationfeewhichwillbeakeptasalumpsumindemnityaccordingtothearticle160oftheSwissObligations’Code.

II. If a student cancels 4 to 8 weeks before the beginning of thesemester / termhe/she isentitled toa refundof50%of theamountpaidminustheregistrationfee.Theremainingbeingkeptaslumpsumindemnity.

III.Ifastudentcancels4weeksor lessbeforethebeginningofthesemester / term the full school feespaidwill be kept as a lump sumindemnity.

IV.Thefollowingexceptionsapply(seepoint4.c.).

B)Duringthesemester/term

I.Ifastudentcancelsduringthesemester/termthefullfeespaidforthatparticularsemester/termwillbekeptasalumpsumindemnity.

II.Thefollowingexceptionsapply(seepoint4.c.).

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C)Exceptions

I. Incaseastudentcancelsbefore thebeginningof thesemester /termforvisarefusalreasons(andthatthenecessaryproofissent)thefullschoolfeespaidwillberefundedminusanadministrativechargeof250CHF.

II.Incaseastudentcancelsduringthesemester/termformedicalreasons, and that this student has taken the cancelation insurance,he/she is entitled to a maximum refund of 9,000 CHF per term OR15,000CHFpersemester(ifthenecessarydocumentsareprovided).

III. In casea student cancels during the semester / term for valid,exceptional, reasons (approved by SEG management) and wants tocome back at a later intake, the full fees paid which have not been“consumed”will be transferred to thenext semester / termminusanadministrativechargeof250CHF.This casewillbe then treatedasadeferral(seepoint6.).

I V . If a student wishes to cancel their studies with the school, anappointment should be made with the program leader/manager, inadvanceinorderto:discusstherequest,trytofindothersolutionsandreceive information about the consequences (both academic andfinancial).

5.Expulsion

Incaseastudentisexpelledforanyreason,norefundwillbeprocessed.Thefullfeespaidarekeptaslumpsumindemnity.ExpelledstudentsarenotallowedtopursuetheirstudieswithinanySEGschool.

6.Deferral

Ifastudentdecidestodeferhis/hercommencementdatebeforethebeginningofthesemester/term,thefullschoolfeespaidwillbetransferredtothenextintake.Howeverthestudentwillhavetopaythenewpublishedschoolfees.Ifthestudent,afterdeferringhis/herstudies,decidestocancel,the

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fullschoolfeespaidwillbekeptaslumpsumindemnity.

7.Paymentofseveralsemesters/termsinadvance

Ifastudenthaspaidmorethanonesemester/terminadvanceandcancelsbeforeorduringthefirstsemester/termpaidforthentheabovecancellationconditionswillapply.Howeverthefullfeespaidforfuturesemesters/termswillberefundedminusanadministrativechargeof250CHF.

8.Informationduty

Ifthestudentisnottheonepayingforhis/herschoolfees,he/shecommitstoinformthepersoninchargeofdoingso(parents,sponsors,agents,loanagencies…etc)ofthecancellationandpaymentconditionsmentionedinthisdocument.Thestudentisalsoresponsibleoftransmittingallpayment–schoolfeesrelatedmatterstothepersoninchargeofpayments.SEGcannotbeheldresponsibleifthestudentdoesnotrespecttheabovementioned.

9. Cancellation policies for bridge courses, summer sessions,EnglishFoundationProgram,RetakesandIndependentStudies

Ifastudentcancels1weekorlessbeforethebeginningofthecourse,he/sheisnotentitledtoanyrefund.Ifastudentcancels1weekormorebeforethebeginningofthecoursethefullfeespaidwillberefundedminus250CHFofadministrativecharges.

Contact

Should you have any further questions or queries in regards to yourschool fees, invoice, or security deposit you can contact theadministrationcoordinatorofyourcampusor:

Jean-ChristopheIsenschmied,StudentAffairsandAdministrationManager,forquestionsrelatedtoschoolfees,cancellation,andrefunds:[email protected]

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UshaJaquet,StudentsAccountingSpecialist,forquestionsrelatedtosecuritydepositandcancellationinsurance:[email protected]

7.0-StudentAmbassadorForum(SAF)

7.1-Introduction

TheaimoftheStudentAmbassadorForumistorepresentthestudentbodytopromoteandimprovethequalityofallareasofstudentlife.TheforumisheadedbyaStudentPresidentAmbassadorandmayincludethefollowingambassadormembers:

1.StudentPresidentAmbassador

2.StudentVicePresidentAmbassador

3.StudentWelfareAmbassador

4.CommunicationsandSocialMediaAmbassador

5.GreenAmbassador

6.AcademicAmbassador

7.Sports&LeisureAmbassador

8.Internship&CareersAmbassador

9.OperationsAmbassador

10.EventsAmbassador

The Forum holds weekly meetings where minutes are copied and

distributedtoallforummembersandschoolmanagement.TheStudentAmbassadorswill gather several times per termwithmembers of theschoolmanagementteamtocollaborateonprogressintheschool.

StudentAmbassadors who successfully complete their service in theforumswillbeawardedaspecialcertificatefortheircontribution.

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Please refer to the Student Ambassador Forum By-Laws for furtherdetails.

7.2-StudentAmbassadorBy-LawsInformation

ThephilosophyoftheStudentAmbassadorForumdefinesthevitalitytofosterandcreateapositive,productiveandmeaningfulatmosphereforthe student body in the school. Through professionalism,representation, teamwork, compromise and voting, members of theforumhaveachanceto learnhowdemocracyworksandtoapply it toeverydayschoollife.

Therefore,thisphilosophyimprovesthequalityoflifeinschoolbygivingthestudentsapracticalplacetolearnlifetimeskillsofbeingleadersandfollowers in an organized and structured teamwith a unified purposeandgoalunderacommonconstitution.

TheprimaryobjectiveoftheStudentAmbassadorForumistoactasthevoiceandrepresentativeoftheentirestudentbody.Theforumshallbetheofficiallinkbetweenstudents,administrationandstaffthatpresentsandfacilitates ideas,opinions,andmattersof interest.Theforumitselfhaslimitedgoverningauthority,however,itisresponsiblefororganizingmeetingswithandpresenting ideastostaffandadministratorsfor finalaction.The purpose of this role of theStudentAmbassador Forum issuchthatintheprocessofpresentingtheideas,thestudentsaregivenopportunitiesfordecision-making.

The Student Ambassador Forum shall develop sensitivity to andawareness of the needs and problems of others through the properdelegationofitsbranchmembers.Theforumshallencourageandfostera sense ofmulti-cultural unity and friendship amongst all students aswellasageneralspiritoffriendlinesswithintheschool.Throughsocialactivitiesandaidwithinthecommunity,theStudentAmbassadorForumencourages the involvement of the student body in both social andorganizational activities and events as well as problem solving in theschool.

8.0-SportsandLeisure

8.1-IntroductionandInformation34

The Sports & Leisure department is there to support the studentpopulation. We believe that the students' learning experience shouldcontinueoutside of class times, thereforeweprovideeducational andleisure activities for students in the evenings and at weekends. TheSports & Leisure coordinator regularly organizes on and off campusactivities and is ready to work in conjunction with the StudentAmbassadorForumorganisingactivitiesandeventswith theobjectivetoenrichthestudents’overalleducationalexperience.

Duringtheinductionweekend,youwillbeparticipatinginthe“Sports&Leisure InductionPoint”.TheSports&Leisurecoordinatorwillprovideyou with information about the sports and leisure programme andfacilitiesavailableintheareafortheterm/semester.

Events/Activities/Teams

Havingagoodqualityoflifeincludeseventssuchashiking/bikingtrips,football/basketball/volleyball, cultural events and other organisedactivities, which gives the students an opportunity to become moreinvolvedwith their fellowstudentsoutsideofacademicand residentialareas.

StudentsareencouragedtoapproachtheSports&Leisurecoordinatoror thesports&Leisureambassadorandoreventambassador in theirschool to suggest activities that they would like to participate in. Getinvolvedandenjoytheexperience!

8.2-Excursions

ProfessionalExcursions

One optional excursion (sightseeing/Shopping/city visit) perterm/semester is includedinthefees,aswellasoneprofessionalvisit(Hospitality related visits or a trade-fair). Numerous other cultural orsightseeing excursions are proposed at a minimal fee during theterm/semester.

Additionalactivities suchasweekendexcursions, concerts, skiing tripsetc.arenot included in thefeesandmustbepaidat theFrontOfficewhilemakingthereservation.

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Youcan register foranysportsor leisureactivity/excursiondirectlyattheFrontOfficeandattheSportsandLeisureCoordinator’soffice.

WaiverofLiability

Before all excursions each participant will be informed about thepotential risk for said excursion and that full and personal legalresponsibility for any loss or personal injury is the student's ownresponsibility.

Awarenessof this isalwaysgivento theparticipantbefore theeventsand written confirmation is required upon Check-In through theInductionPointControlForm.

9.0-StudentCounsellor


TheStudentCounsellorisavailabletoassiststudentswithanymedicalorpersonal issues.Shouldyoube illandneedassistance,adoctorordentist appointment, health advice or counselling of any kind, pleasecontact the Student Counsellor during opening hours, and the FrontOfficeortheResidenceSupervisorafterhours.TheStudentCounsellorisnotadoctorandthereforecannotprescribemedicaments.Theschoolwillassistthestudentwiththeneededtransport.Alltransportcostsarethestudent'sresponsibility.

9.2-IllnessandAccidents

IncaseofillnesspleasecontacttheStudentCounsellorduringopeninghoursandFrontOfficeor theResidenceSupervisorafterhours. If theStudentCounsellorisnotpresentduringopeninghours,becauseofanemergencypleasecalltheFrontOfficeortheResidenceSupervisor.

In case of Accident please contact and report immediately to

the Student Counsellor during opening hours and Front Office or theResidenceSupervisorafterhoursoranyotherstaffmemberspresent.All accidents have to be officially reported in order for the health

36

insurance company to consider it as an accident and proceed withcoverageofallmedicalcosts.

For illnessandaccidentsyoumaymakeanappointmentwithadoctor

by yourself, but prior to doing so, please inform firstly the Student

CounsellorandifnotpresenttheFrontOfficeorResidenceSupervisor.

InSwitzerlanddoctorsreceivetheirpatientsintheirprivateconsultingoffice,onlyonceanappointmenthasbeenconfirmed.Missingascheduledappointmentwithadoctororhospitalisconsideredtobeagrossmisconduct,andwillbedealtwith

accordingly.

9.3-PersonalCounselling

Incaserequested/neededtheStudentCounsellorlistenstothestudents’personalconcernsandprovidesadviceandsupport.Ifmoreassistanceisrequiredhe/shewillreferthestudenttoalocalspecialist.

9.4-PreventionandStudentWell-being

At the beginning of each school term/semester a Welfare andPrevention Meeting is organized by the Student Counsellor. Usefulinformationwillbeprovidedregardingpersonallife,Swisslaw,addictiontoalcoholanddrugs,etc.Itismandatoryforallnewstudentstoattendanditisstronglyadvisedtoothers.

10.0-ResidenceManagementTeam

10.1-Introduction

Our well-trained Residence Management Team provides a secure andsafe environment to the students and staff, ensuring compliancewithcampus rules and regulations, which are based on common sense,industry requirements and have been formulated to protect you andyourenvironment.

They support students towards the quality of living and studying

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togetherinapleasantenvironment.

10.2-FirstAid

PleasecontacttheFrontOfficeforanykindofemergency.Ifnecessary,the student will then be seen by a staff member who will providemedical attention if needed. Out of office hours, please contact theResidenceSupervisor.

The school providesanumberof first aid kits.Theyarebasedat theFrontOffice, in theFood&Beveragedepartmentandavailableby theResidenceManagementTeam.


Allvisitors(includingstaff,facultyandstudentsoninternship,etc.)mustregisterandleavesomeformofidentificationattheFrontOfficeorwiththeResidenceSupervisoruponarrivalduringauthorizedtimes.

Theschoolmayatanytimerefuseentrytoanyof itsfacilities.Visitorsstaying on campus outside office hours must be registered 48 hoursprior to visiting the campus. A visitor form must be filled in and beapproved by the Operations Manager/Director, Assistant OperationsManagerorResidenceManager.Thevisitormustannouncehim/herselfat the reception or to the Residence Manager/Residence Supervisorwhere he/she will receive a visitor’s pass, whichmust be worn at alltimes.Undernocircumstancesarevisitorsallowedtostayovernightinanotherstudent’sroom.Novisitorsareallowedduringthetermbreaks.Visiting friends, relatives and students from other campuses are notauthorizedtostayovernightandhavetoleaveby22:00.

Astudent fromanothercampusandastudents’ immediatefamilymaytake complimentary meals at the school with authorization from theManagement. Friends and other guests of the students must obtainpermission from the Management to dine at the school, and mustpurchaseamealticket.

Be aware that the school will not carry any responsibility for yourvisitors and rejects all responsibility for anyone you bring onto schoolproperty.Thestudenttakesresponsibilityforallactionsofthevisitor.

Management reserves the right to dismiss any visitors at any time38

withoutnoticeandat theircompletediscretion if theycauseproblems,noiseordonotbehaveinaccordancetotherulesandregulationsofourschool.

The use of the public areas (laundry facilities, student bar, etc.) forvisitorsislimited.Theyareonlyallowedtomakeuseofthesefacilitiesin thecompanyof thehostingstudentand, in thecaseof thestudentbar,afterobtainingpermissionfrommanagement.

Thisvisitor’spassistobereturnedtotheFrontOfficeupondeparture.

10.4-SafetyandSecurity

Every measure complying with Swiss safety standards and matchinginternational requirements is taken by the school management toensure a secure and safe environment for students to live in. Thewelfare and personal safety of every individual is a collectiveresponsibility.Behaviour that threatens thewell-beingofanyperson istotallyunacceptableunderanycircumstances.

Topreventanyabuseincaseofaroomkeyloss,thestudentisrequiredto immediately report it to theFrontOfficeoraResidenceSupervisor,whereby a new key/electronic key card will be issued against a fee.Under no circumstanceswill students be let into, or allowed to open,anotherstudent’sroom.

10.5-SHMSLeysin-EmergenyProcedure

EmergencyProcedureSHMSLeysin

In case of emergency, accident or injuries, students can just call theReceptionortheResidenceSupervisor.

Thereceptionphonenumberis0244932300whichisavailable24/7.When the reception is closed, the phone is always transferred to theResidenceSupervisor.

Every measure complying with Swiss safety standards and matchinginternational requirements is taken by the school management toensureasecureandsafeenvironmentforstudentstolivein.

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The welfare and personal safety of every individual is a collectiveresponsibility.Behaviourthatthreatensthewell-beingofanypersonistotally unacceptable under any circumstances. For security and safetyreasons,allentrancesandmostofthepublicareasaremonitoredbyacamerasurveillancesystem.

Each semester the Residence Management Team assembles a FireMarshalTeamandcarriesoutvariousfiredrillsthroughouttheterminorder to familiarize all students and staff with the evacuationprocedures.

In caseof fireor smoke in thebuilding, theevacuationplans foreseethateveryoneproceedcalmlybutquicklytotheassemblypoints.Waitforfurtherinstructions.Ifinyourroomwhenthealarmsounds:closeallwindows anddoors; remove the red “out” sign frombehind the doorand hang on the outside doorknob; leave your room and building asinstructedbelow.

FollowingisapictorialguidelineoutliningtheEmergencyprocedures:

FireExtinguishers

Note:Abuseoffireequipmentwillresultinheavysanctionsaswellasapossiblefinefromthefiredepartment.

Belowyouwillfindapictorialguidelineofthreesteps,onhowtouseafireextinguisher.

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If a student sets off a fire alarm, because he/she was smoking orcooking in the accommodation, which is an infraction to the rulesand regulations, the student has to pay the full charges for the falsealarm.

10.6-Discipline

We expect all students to obey accordingly the School rules andregulations, which are based on common sense and have beenformulated toprotectyouandyourenvironment.Therulesmustapplyto every one, not just individuals. Please note that any inappropriatebehaviourwillbesanctionedaccordingtotherules.

11.0-InformationTechnology


TheITDepartmenthasanofficeoneachcampusandtheyaretheretosupport you in connecting to the Wi-Fi and advising you withanyInformationTechnologyquestions.Pleasefeelfreetodropinduringthepostedhours.

InformationTechnologyServices

TheITservicesareequippedwithpersonalcomputerswithmultimediacapabilitiesandoperateunderthelatestMicrosoftplatform.ThesePCsareconnectedtotheInternetandallstudentshaveaprivateschoole-mail address. All necessary software is installed on the school

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computersandthisincludesstandardsoftwarelikeMSOfficeandalsootherhospitalitybasedpackages.

Supportedoperatingsystems:

Laptops should correspond to the system requirements, Mac OS X10.6.8 (or higher) or Windows XP Service Pack 3 (or higher) withEnglishasthemainlanguageandMicrosoftOfficeinstalled.

Emailaddress

All students will be provided with their own personal school emailaddress.Detailsareonthecheck-inform.

Servicesofferedtostudents

WirelessInternetaccessisprovidedtostudentswhentheyarriveattheschool.TheITdepartmentisavailabletoaidyoutosetupyourlaptopfor internet access, as long as it corresponds to the requirementsabove, it does not however provide anymaintenance support of yourlaptoporthesoftwareinstalledonit.

The IT Department doesn’t install nor distribute software such asMicrosoftWindowsorMicrosoftOffice.

The ITDepartmentdoesn’t re-installnor repairyour laptopbutwewillhelpyoutofindtheclosestITShop(Note:KeepyourRestore/RescueDVDsafe!)

TheITdepartmentdoesnotrepairyourhardwarebutwillbemorethanhappytoorientyoutotherightshoporsupportcenter.

Please note that set up services for student laptops will only beprovidedforlaptopsoperatingintheEnglishlanguage.

ITOfficeOpeningHours

TheITOfficeopensforStudentSupporteveryweekday.Pleasecheckthepostedhoursinyourcampus.

ITMaterial

ITmaterialbelongingtotheschoolsuchas:computers,printers,mouse42

& keyboards, Beamers, etc. are there to provide you a service, sopleasetakecareofthem.Theyareschoolproperty.

AnybodymisusinganyITequipmentordeviceswillbesanctioned.

Donot bring any food or drink into theComputer Labs.Donot push,pullorremoveanycablesfromschoolcomputers.Youarenotallowedtoconnectyourlaptoptoanynetworkcablesoranyplugs(unlessyouhaveaprioragreementwiththeITDepartment).

Computerlabsandstudyroomsmustbeleftcleanandtidyafteruse-wastepapershouldbeputinthepaperbin.

StudentNetwork-HowtoconnecttotheInternet

TheWirelessNetworkpasswordwillbeprovidedattheITCheckPointorat theFrontOffice.Thispasswordmightbechanged,ofwhichyouwillbe informedbyemail.FrontOfficewillalsobeable toprovideyouwiththecurrentWirelesspasswordonpresentationofyourStudentIDCard.

Anti-virussoftware

The IT department can provide Sophos Anti-Virus for Macintosh orWindowstoanystudentthatneedsit.TheITdepartmentalsomaintainsa web page with links to recommended free open source softwareathttp://it-support.swisseducation.com

Printing

Studentsgetanumberofprintingcreditsperterm/semesterforprinting.No refund for unused credits will be given, however any remainingamountwillbetransferredtothenextterm/semesteronrequest.

Unapprovedequipment

Switches, routers and other network components are not permitted.Shouldanysuchequipmentbefoundtobeinuseorphysicallypresentinastudent'sroom,theschoolreservestherighttoseizesuchpropertywithoutnoticeand theoccupierof theroom inquestionwillbe finedapenalty for such unauthorized possession and/or use of any suchequipment. Inaddition,any relatedcost tocover internalandexternal

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http://it-support.swisseducation.com

labourand/ordamagedequipmentwillbechargedtothestudent.

Contact

For any questions regarding InformationTechnology youmay contacttheITofficelocatedoneachcampus.

11.2-iPad

SwissEducationsGroupStudentsiPadGuidelines

Swiss Education Group supplies all new students at the beginning oftheirstudieswithaniPad.Thegoalofthisdeviceistoprovideatooltohelpyousucceedinyourstudiesinourschool.

Ownership

SEG remains the owner of all devices for the entire period that thestudent follows our programmes. At successful completion of theirstudies, students may keep their iPad. In the event that a studentleaves before the end of their studies, the management reserves therighttodecide,casebycase,ifthestudentshouldreturntheirdevice.

Use

Forallcourses/modules,studentswillhavetobringtheiriPadtoclass.Teachers will decide how these devices will be incorporated in theircourses/modules. Students should return after each term break withtheir iPad, including cables and power adapters. Students are notallowedtoremovethelabelsstuckonthebackoftheirdevice.Severalapplicationsneed tobe installedby thestudentssopleasemakesureyou install them. In public areas please use headphones to listen tomusicorvideoonyourdevice.

Warranty/Breakdown

SEGwillberesponsible,duringthetimeofthestudents’studies,forallissuesrelatedtotechnicalproblems.WewillrepairorreplacetheiPadfor normal problems. This excludes breakage of the screen or case,

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misusesuchaswaterdamage,etc.andjailbreaking.

12.0-FrontOfficeServices

12.1-Introduction

Theschoolprovidesaccommodationforallcurrentstudentsduringthespecified term/semester dates.All students attending a programmeatthe school live on campus or external buildings. Students may onoccasion,choosenottoliveinthestudentaccommodationprovidedbyschool. These students must have received permission from theDirector/Manager of Operations or Assistant Director/Manager ofOperations to live out and will be refunded for accommodationaccordingtoAdmissionsguideline.Studentswhoforwhateverreason,receiveanextensionon theirDissertations, areonprobation, etc. arenotautomaticallygrantedanextensiontostayintheschool’sprovidedaccommodationaftertheofficialendofterm.Themanagementalsohasthe right to restrict the student’s privilege to reside on campus. Thestudent is a guest at the school and does not own their room. If theschool is at full capacity some students may be asked to reside off-campus.

Yourschooloffersdifferentroomcategories.Allroomsareavailableinsingleordoubleoccupancy.Thecategoryincludedinthefeesisdoublestandard. The facilities available in your room, depend on the roomcategoryyouhavebooked.


All visitors (including staff, faculty and students on internship, etc.)mustregisterandleavesomeformofidentificationattheFrontOfficeorwiththeResidenceSupervisoruponarrivalduringauthorizedtimes.

Theschoolmayatanytimerefuseentrytoanyofitsfacilities.Visitorsstaying on campus outside office hours must be registered 48 hoursprior to visiting the campus. A visitor form must be filled in and beapproved by the Operations Manager/Director, Assistant OperationsManagerorResidenceManager.Thevisitormustannouncehim/herselfat the reception or to the Residence Manager/Residence Supervisor

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where he/she will receive a visitor’s pass, which must be worn at alltimes.Undernocircumstancesarevisitorsallowedtostayovernightinanotherstudent’sroom.Novisitorsareallowedduringthetermbreaks.Visiting friends, relatives and students from other campuses are notauthorizedtostayovernightandhavetoleaveby22:00.

Astudentfromanothercampusandastudents’immediatefamilymaytake complimentary meals at the school with authorization from theManagement. Friends and other guests of the students must obtainpermission from the Management to dine at the school, and mustpurchaseamealticket.

Be aware that the school will not carry any responsibility for yourvisitors and rejects all responsibility for anyone youbringonto schoolproperty.Thestudenttakesresponsibilityforallactionsofthevisitor.

Management reserves the right to dismiss any visitors at any timewithoutnoticeandattheircompletediscretioniftheycauseproblems,noise or donot behave in accordance to the rules and regulations ofourschool.

The use of the public areas (laundry facilities, student bar, etc.) forvisitorsislimited.Theyareonlyallowedtomakeuseofthesefacilitiesinthecompanyofthehostingstudentand, inthecaseofthestudentbar,afterobtainingpermissionfrommanagement.

Thisvisitor’spassistobereturnedtotheFrontOfficeupondeparture.


Uponcheckinstudentswillreceiveanindividualroomkey/keycardthatwillhave tobe returnedupondeparture.Shouldyou looseyour roomkey/keycard, please report it immediately to the Front Office orResidenceSupervisorinordertohaveitreplacedagainstafee.Refundswillbegivenincasethelostkey/keycardisfound.

12.4-StudentServices

Laundry

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Cardoperatedwashingmachinesandtumbledryers,aswellasdryingandironingfacilitiesareinstalledinschool.Itisnotpermittedtowashor hang up clothes outside these designated areas. Cards can bepurchaseddirectlyfromtheFrontOffice.

Irons

Itisnotallowedtokeepanironinyourbedroombecauseoffirehazardreasons.Youmayusetheironfromtheschoolandironyourclothesinthedesignatedareaoftheschool.Pleasenotethatanypersonal ironsfoundinroomswillbeconfiscatedanddealtwithaccordingtorulesandregulations.

StudentCars/Parking

StudentsowningorrentingacararerequestedtoregistertheircarsatFrontOffice. In- orOutdoor spaces canbe rentedper term for a feebasedonavailibility.Norefundwillbegivenshouldastudentdecidetocanceltheleasebeforetheendofthetermwithoutvalidreason.

LossofaStudentCard

Thereprintingofastudentcardispossibleonrequestatacostof20CHFattheschool’sFrontOffice.

DoorCode

Youwillfindthatsomebuildingentrancesaremonitoredwithasecuritycode. You will receive an e-mail by the staff in charge and in caseneeded,theFrontOfficewillinformyouofthecodenumberwheneveritischanged.Youarenotsupposedtogivethisnumbertoanypersonwhoisnotastudentoramemberofstaff.Thesecodesareputinplaceforyourownsafetyandsecurityandarechangedfrequentlyinordertoavoidanyintrusionofanunknownperson.

RegistrationofActivities

AstudentmayregisterforanyfreeexcursionsattheFrontOfficeorthelocationindicatedbytheorganizer,andpaya20CHFdeposit.Cancellationforallfreeexcursionsispossible72hours

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beforedeparture,afterthatthe20CHFdepositwillnotberefunded.Shouldastudentwishtoattendapaidleisureactivityorganizedbytheschool,he/shemaydosobyregisteringattheFrontOfficeorthelocationindicatedbytheorganizerandpaythetotalamountrequiredfortheactivity.Ifnotindicatedotherwisecancellationforallpaidactivitiesispossiblenolaterthan72hoursbeforedepartureorthestartoftheactivity,afterthat,thetotalamountpaidwillnotberefunded.

MainSafeattheFrontOffice

Uponyour arrival at the school, youmaydepositmoneyat theFrontOffice'smainsafefornolongerthan10daysuntilyouopenyourownbank/postaccount.

LostandFound

Ifyouhavelostorfoundanitemwithintheschoolpremises,gototheFrontOfficetoinquireandiffounditwillbereturnedtoyou.

NameBadgeandPin

IfyoulooseyourstudentnamebadgepleaseinquireattheFrontOfficeinordertohave itreplacedatacostof8CHF.Themissingpinscanalsobereplacedatacostof2CHF.

HousekeepingRequests

If youhaveahousekeeping issuewithin your room,pleasego to theFrontofficeandinformthemaboutthematter.Theywillfollow-upwiththehousekeepingdepartmentandhavetheproblemsolvedassoonaspossible.

MaintenanceRequests

Ifyouhaveamaintenanceissuewithinyourroom(brokenbulb,waterleakage,etc.)pleasegototheFrontOfficeandinformthemaboutthematter.Theywillfollow-upwiththemaintenancedepartmentandhavetheproblemsolvedassoonaspossible.

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12.5-Mail

Ingeneral, Ifnot inanemergencydonotaskyour friends,parentsorpotentialemployerstocalltheschool’smainnumbertoaskforyou,asitisnotalwayspossible to locateyou.Any incomingcalls to theschoolnumberwillnotbetransferred.

Mailboxes/pigeonholeshavebeensetupforstudentsnexttotheFrontOfficeareawherelettersaresortedalphabeticallyorbyroomnumber.Itis important that you inform your relatives and friends of your roomnumber immediately after arrival and use the official address of theschool.

Students are responsible for collecting their ownmail and check theiremails on a daily basis throughout the term. You are not allowed tosend a friend to collect your mail, you should do so personally. Forregisteredletters,Expressmailandpackagesyouwillreceiveane-mailmessageonyourschoole-mailaccount.YouwillneedtopresentyourstudentIDandsignthepostofficebookthenyouwillbegiventheletterorparcel.

During internships, however, it will not be possible for the school tokeep or forward your mail. Please make sure you change your mailaddress to your internship location. The school will not assume anyresponsibilityformissingordamagedmail/packages.

12.6-PersonalBelongings&Valuables

Students are expected to take care of their personal belongings.Theschooldeclinesallresponsibilityforanyobjectsmisplaced,accidentallydamaged, lost or stolen, in rooms or in public areas. Managementadvises students not to keep large amounts ofmoney in their rooms,and encourages students to use the safe, if provided, to store allvaluables, or deposit themwith the Front Office. Storage of skiing orsnowboarding equipment, bikes or any oversized luggage is notpermittedintherooms.Theseitemshavetobestoredinthedesignatedareasifavailable.

ShortTermStorage

During each term break students who are changing rooms will beallowed to store their belongings in a “short term storage” room, if

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available.Thisspace isonly forstorageduring termbreaks.All items,upto2labelledboxes/suitcasesor1box&1suitcase(maximum20kgeach) placed in this space must be packed properly and labelledaccordingly.

TransferStorage

Before each term break studentswho are changing campus after thetermbreakorinternship,havetoorganizethetransferoftheir luggageprior to their departure.All belongings have to be packed in up to 2labelledboxes/suitcasesor1box&1suitcase (maximum20kgeach)and deposited in our luggage transfer room to be transported to thestudent’sdestinationcampus.

LongTermStorage

Onlyonavailabilityofaspace/facility.Forstudentsleavingoninternshipoff campus, we offer long-term 6 month storage for 1 labelledboxes/suitcases(maximum20kg).Allitemshavetobeproperlypackedin suitcases and/or standard school storage boxes, which can bepurchased at school Front Office. All items need to be labelled withstudentname,numberanddate,andapproximatedateofpickup.Noplasticbags,looseitems,foodorbrokenboxes/suitcasesareallowed.

Students are requested to retrieve their goods from the long term 6monthstoreroomaftercompletingtheirstudiesorinternship.Ifastudentwishes to store their luggage for more than 6 months, he/she mustinformtheschoolbecauseallboxesnotcollectedwithinthetimeframewill be systematically disposed without further notice. We will nothandoverapieceofluggageorboxtoafriendunlesswehaveawrittenconfirmationfromtheownerallowingittobecollectedonhis/herbehalf.

Luggagecanonlybe retrieved from thestorage room if thestudent isaccompanied by a Residence Manager, Residence Supervisor ormemberofstaffonaprearrangedbasis.

Students will systematically have to present their student card asidentification in order to proceed with the deposit or retrieval of theirbelongings. No students are allowed to access any storage roomswithoutthepresenceofastaffmember.

StorageLegalResponsibility

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Pleasenotethattheschooltakesnoresponsibilityforitemsstoredandadvises students tomake alternative arrangements for items of greatvalue.

13.0-RoomsDivision

13.1-IntroductionandInformationaboutrooms

Theschoolprovidesaccommodationforallcurrentstudentsduringthespecified term/semester dates.All students attending a programme inourschool liveoncampusorexternalaccommodationprovidedbytheschool. Students may on occasion, choose not to live in the studentaccommodation provided. In this case the student has to inform theschool's administration no later than six weeks prior to the start ofterm/semester, these students must have received permission fromthe Operations Director/Manager or Assistant Director/Manager ofOperations to live out and will be refunded for accommodationaccordingtoAdmissionsguideline.

Students who for whatever reason receive an extension on theirProjects, Dissertations, are on probation, etc. are not automaticallygrantedanextension to stay in the school’s providedaccommodationafter the official end of term. The management also has the right torestrict the student’s privilege to reside on campus. The student is aguestattheschoolanddoesnotowntheirroom.

Damages

Youshould immediately reportanydamage inyour room to theFrontOfficeoroutsideofofficehourstotheResidenceSupervisor.Repairsorreplacements will be completed as quickly as possible. Damages forwhichyouareresponsibleforwillbe invoicedtoyouordeductedfromthesecuritydeposit.

13.2-RoomInventory(Check-InandCheck-Out)

InductionandDeparture

Uponarrival,allstudentsaregivenaroominventoryformandInductionPointControlForm.Thestudent isadvised to immediatelycheck their

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assigned/requested room and to write down any damage or missingitems, sign the room inventory form and return it back to the FrontOffice,nolaterthanFridayWeek1oftheterm/semester.

At the end of term/semester, the operations team will check theconditionoftheroomsupondepartureandtakeaninventory.Theroommust be returned to school in the same condition as it was received.The student assigned to the room is responsible for any damage ormissing items and will be charged accordingly (invoiced or deductedfrom security deposit). Once the inventory has been checked andsigned,studentsreturntheirkey/electronicbadgeandcompletetherestofthedepartureproceduresoftheschool.

LateorImproperCheckOut

A penalty fine will be invoiced for any late departure or if departureformalitiesandconditionsarenotcorrectlycompletedandachargewillbemadeforlostroomkeysorelectronicbadges/cards.

Please note that in external accommodation with Kitchen must bereturned in a clean state of surfaces & equipment (including stoves)otherwiseanexternalcompanymustbecalledtocleanandthecostofthecleaningwillbesharedwiththeoccupantsoftheapartment.


Uponcheck instudentswill receivean individual roomkeyorkeycardthat will have to be returned upon departure. Should you loose yourroomkey,pleasereportitimmediatelytotheFrontOfficeorResidenceSupervisor in order to have it replaced against a fee. Refund will begivenincasethelostroomkeyorkeycardisfound.

13.4-SafetyBox

Managementadvisesstudentsnot tokeep largeamountsofmoney intheir rooms, and encourages students to use the safe, if provided, tostoreallvaluables,ordeposit themwiththeFrontOfficefornot longerthen10daysafterarrival,untilyouopenyourownbank/postaccount

Youshouldnotkeepanyvaluablesinyourroomsincetheschoolisnotresponsibleforanylossorbreakage.

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13.5-RoomBookings

Introduction

Inordertoavoidfavouritismforroombookingsandtotreatallstudentsequally,SEGproceedswithastrictroombookingpolicy,asfollows:

Principalsofroomassignment

Studentsareassignedtoroomsonreceiptoffulldepositpaymentandguaranteedoncefullypaidschoolsfeesonthebasisof"firstpaid,firstserved"Newstudentswherepossiblearehousedinthemainbuildingsonthebasisoffirstpaid,firstserved.Returningstudentsareassignedtotheremainingbuildingsonthebasisoffirstpaid,firstserved.

Incaseaspecialroomcategoryrequestdoesnotmatchthetwoabovementionedpoint,theschoolreservestherighttoplacestudentincorrectbuildingandinformthestudentaccordingly.

Thesameroomisguaranteedforthenumberoftermsthatthestudentswillbeenrolledinschoolprogrammesuntiltheyeithergooninternshipordefertoanotherterm,inwhichcasetheroomallocationprocesshastostartfrombeginning.Ongoingstudentsstayingonschoolpremisesformorethanoneterminarowwillbedirectlyaccommodatedinthesameroomandwillbeinvoicedassuchbytheadministrationoffice.TermJumpersstudentswhoaddadditionaltermstotheirprogressionwillbedirectlyaccommodated,ifrequestedinthesameroomandwillbeinvoicedassuchbytheadministrationoffice(uponavailability).

NB:Studentsmightnotgettheroomcategoryindicatedontheirinvoiceifpayment isdelayedonthebasisof"firstpaid, firstserved",Insuchcasestheinvoicewillbeadjustedwiththeroomcategoryavailable.

RoomChangeRequestsduringtheterm:

Studentsaregiventheopportunitytochangeroomsiftheywish

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anduponavailability.The“roomfreeze”policywillapplyforthetwofirstweeksofeveryterm/semester.Duringwhich,thepolicydoesnotallowstudentstochangeroomsforreasonsuchasdislikingtheroommateortheroomitself,etc.Ifastudentwantsaroomdowngrade,theextracostwillnotberefundedevenonapro-ratabasisafterthebeginningoftheterm.Ifastudentwantsaroomupgrade,theextracostwillbecalculatedonapro-ratabasis.Studentswantingtochangeroomsmustsendanemailtothepersoninchargeoftheroomallocationbytheendofweek2,inordertoprocesstothechangelatestduringweek3.

RoomChangeRequestsforfollowingterm:

Ifstudentswishtochangetheiraccommodationfortheupcomingterm,theymustsendanemailtothepersoninchargeofroomallocationbytheendofweek5.Requestssentafterweek5willnotbetakenintoconsideration.Studentsrequestinganupdateoftheiraccommodationsituationshallreceiveananswerwithinaweek’stime.

Studentsbenefittingfromafreeroomupgrade

On occasion student may be offered room upgrades where theirrequested category is no longer available - normally from standardaccommodationtohighercategory.TheStudentwillnotbechargedforthisupgradeduringthatacademicterm/semester

Studentsinquestion,willbeinformedbytheendofweek1thattheyhavebeenoffered/receivedafreeroomupgradeforthecurrentterm/semester.Thestudentmustinformstudentaffairscoordinatorsbytheendofweek3iftheywishtokeeptheroomfortheupcomingterm/semesterandpayforitoriftheywishtoremaininadoublestandardroomandbemovedforthefollowingterm/semester.

Studentsrequestingtomovetoindependentaccommodation:

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Ifastudentdecidestomovetoindependentaccommodationbeforetheendofweek2,thenarefundonaproratabasiswillbeavailable.Ifastudenthasaspecialroomcategory(single,deluxe,etc.),theaboveproratadeductionapplies.aswellaspro-ratarefundontheroomcategoryNodiscountorrefundswillbeofferedasofweek3.

SpecificRoomNumberRequests

Astudentrequestingaspecificroomortowithaspecificroommate,mayputacommentontheenrolmentformorinformtheresponsiblestaffofroomallocationviae-mail.Theschoolwilldotheirbesttoaccommodatesuchrequesthoweverthereisnoguaranteethatthoserequestscanbeguaranteed.

RoomFreeze

A “room freeze” is in effect for the first two weeks of theterm/semester. Room requests must be logged at the school’s FrontOffice.Theschool reserves the right tomakeany roomchangesas itdeemsnecessary.Occupantsofanyroomsthatarenotatfullcapacitymayexpecttobemovedifnecessaryduringthattime.

Studentswishingtolivewithamemberoftheoppositegender

Thestudentsmustinform&provideauthorizationletterfromtheparentsofbothstudentssentbyemailtothepersoninchargeoftheroomallocationoftheirintentionofsharingaccommodationwithapersonofdifferentgender,beforeanyconfirmationcanbegiventothestudent.Studentsofoppositegenderwhowishtocohabitatemustbeawarethattheyarenotallowedtoliveinthemainschoolbuildings.

13.6-SHMSLeysin-RoomCategories

Doublestandardroom(includedinthestandardpackage)Doubledeluxeroom(availableatanextracharge)Doublesuperiordeluxeroom(availableatanextracharge)

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Singlestandardroom(availableatanextracharge)Singledeluxeroom(availableatanextracharge)Singlesuperiordeluxeroom(availableatanextracharge)

13.7-RoomChecks

GeneralRoomCheck

As an integral part of maintaining a safe and secure environment,Generalroomchecksarecarriedouttoensurethattheroomoccupant'sactivitiesconformto therulesandregulationsof theschool.Therulesand regulations have been based on health, safety and securitygrounds.

The following infractions will be reported to the management of theoperations department; evidence of smoking, drinking alcohol, nonauthorisedelectricaldevicesandcookinginroom.Notethatnopetsareallowed.

Rooms that are found to be below standard (cleanliness of room, notaired,dirty/clutteredsurfacesandfloors,lights&electricequipmentlefton,windowopenduringheatingperiod,cooking/BBQequipment, linennotputonthebed,clothingpileduponthefloor,damagetoroomandequipment) will be noted. Repetitive breaches can lead to a studentbeing asked to live independently outside of school accommodationwithoutanyrefundandatthestudentsownexpense.

General room checks are carried out at regular intervals by theResidenceManagementTeam,MaintenanceandHousekeepingTeamas part of their weekly assignments, to maintain the room, between08h00and18h00.Theseroomchecksare limitedtocheckingthat theroomispresentedinaprofessional,clean&safemanner.Inparticular,that the room is aired, lights and electrical equipment are in goodworkingorderetc.Thesechecksare limited to thevisibleareasof thebedroom and do not include private areas such as the students'cupboards,bagsetc.

ByacceptingtheseregulationstheStudentexpresslyallowsthatsuchGeneralroomchecksarecarriedoutalsoinhis/herabsence.

He/shealso takesnoteandaccepts that incaseofanemergency the

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school staff, fire department, or the policemay immediately interveneandaccesshis/herroominanycaseandatanytime.Studentsshouldnotethatallvaluables,includingmoney,jewellery,etc.mustbesecuredinthesafe, ifprovided.Studentswhodonothaveasafeintheirroommaydepositvaluablesinoneoftheschoolsafesforthefirstweek.

FullRoomcheck

FullRoomchecks,normallycarriedoutby2membersofstaff,willnottakeplace,if,whenannounced,aStudentexpresslyrefusessuchaFullroom check. It will in any case take place only when the Student ispresent.DuringsuchFullroomcheckstheStudentmayberequestedtoallow his/her personal belongings, bags or cupboards to be checked.TheStudent takesnoteandacceptsthat incaseofanemergencytheschool staff, fire department, or the policemay immediately interveneandaccess roomandhis/her personal belongings in any caseat anytimeofthedayornight,eveninhis/herabsence.

GeneralprinciplesRegardingRoomchecks

TheschoolrespectsthefactthattheStudents’roomandtheirpersonalbelongings are private. Should aStudent consider that a room checkwascarriedoutinbreachofhis/herrightsasdescribedabove,heshallimmediately,withoutanydelay,informtheOperationsDirector/Manageror Assistant Operations Director/Manager. In the absence of suchimmediatecomplaint,itwillbeconsideredthatthestudenthasacceptedthecorresponding roomcheckandcarriedout inaccordancewith theabove-mentionedregulations.

The refusal or lack of collaboration during full room check, allows theSchooltorequesttheStudenttoliveoutsideofschoolaccommodationfor future terms and in serious situations, i.e. when the school hasserious reasons to believe the Student is in breach of the School’sregulation or of the law, may lead to a student being asked toimmediatelyvacateaccommodationand/orleavetheschool.Studentswho prefer to be free of the above constraints are free to liveindependentlyandwill receiveadiscountonschool feesof theactualterm/semester.

Unauthoriseditems.

Pleasenote that theschool reserves theright toconfiscateany items,57

deemedunauthorised.AmeetingisarrangedbetweenthestudentandResidence Manager or Director of Operations. where a decision istakenoftheitem.Iftheitemisdeemedasnotasafetyconcernitmaybe returned, if not itwill beconfiscated till theendof thestudies.Forretrieval of the item itmust be requested by the student (please notethat if an item is not collected at the given timeframe it will bediscarded).Anyopencontainerofalcoholandanylifethreatening/illegalwillbediscardedimmediately.

13.8-RoomCheck-Out

Uponarrival studentswill completeaRoom InventoryForm toensurethat their room is in a good working condition. At the end of theterm/semester all the students will are to follow the check-outprocedures thataredistributedby theFrontOffice.The roomswill bechecked according to the Room Check Reservation schedule at theFront office. Once the room check has been controlled by the staffmemberincharge,theroomwillbeclosedandtheroomkey/shouldbehandedbacktothestaffincharge.Yourroommustbereturnedtotheschoolinthesameconditionasyoufoundit.

A penalty fine will be invoiced for a late check-out, or if check-outformalitiesandconditionsarenotcorrectlycompleted,achargewillbemadeforlostroomkeysand/ormissingorbrokenfurniture.

IfanyofthebelowmentioneditemsshouldbemissingornotinproperconditionthereplacementcostwillbenotedontheDepartureForm:

Bathtowel:40CHF

HandTowel:20CHF

Fittedsheet:45CHF

Duvet:100CHF

Duvetcover:45CHF

Mattress:500CHF

Pillow:35CHF

Pillowcover:20CHF

Extensioncable:12CHF

Desklamp:40CHF

Multiplug:10CHF

NoticeBoard:25CHF

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Soapdishortoothbrushglass:20CHF

Chair:180CHF

Silentcloth/Tablecloth:45CHF

UntidyApartmentandorKitchen:800CHF(Tobedividedamongst

alltheindividualslivinginthatapartment)

13.9-PublicFacilities

During thepast years, your school has investedextensively to furtherupgradeandimprovefacilitiesavailable.Weexpectallstudentstotreatthese facilitieswith the requiredcareand reportanydamagemade totheFrontOfficeorResidenceSupervisor.

MainLobby

Theschoolmainlobbyistheheartoftheschool.Youwillhavewirelessinternet access and can enjoy the spacious and comfortableenvironmenttosocialisewithfriendsandworkingroups.Asitislocatedin a crucial spot within the school property we expect an exemplarybehaviourandprofessionalattitudeatalltimes.

CommonAreas

Numerouscommonareasareavailabletostudentsforsocialgathering,groupworkandstudy.Theschoolexpectsyoutobehaveprofessionallywhile patronizing those areas and that you respect the material,furnitureandequipmentdisplayedinthosespaces.

OutdoorAreas

The school offers outdoor facilities that you arewelcome to use. It isnormal thathighstandardofcleanlinessandtidiness isexpectedfromthe school and that you should use the ashtrays and the trashcontainer. We are also concerned about the environment and thebeautyofthesiteswearelivinginandthereforeexpectthesamefromanystudent.

13.10-TeachingFacilities

Educational programmes are delivered to students in modern, well-59

equippedfacilities.Youhavethepossibility tobookaclassroomeveryday of theweekwhenavailable in order to further study.Classroomsareavailablefrom18:00to02:00.Therefore,reservationsarepossibleforamaximumof4hoursperstudentorgroupandshouldbedoneatthe Academic Office from 13:00 to 16:00. During business openinghours, theAcademicOffice canexceptionally reservea classroom forstudents and will therefore be responsible for opening the classroomandforitsroomcontrol.

YouneedtomeetthestaffmemberoftheAcademicOffice(notthe

ResidenceSupervisor),inordertoconfirmyourclassroombooking.

TheResidenceSupervisorisnotauthorizedtoopenaclassroomfor

you,ifthisprocedureisnotrespected.

TheResidenceSupervisorwillnotautomaticallyopenthe

classroomforyou.Instead,youwillneedtocalltheResidence

Supervisor.TheResidenceSupervisorwillcometoyourbooked

classroom,andtogether,acontrolwillbecarriedout,inorderto

ensurethatallisinorder.

Assoonasyoufinishusingtheclassroom,youwillhavetocallthe

ResidenceSupervisor.He/shewillthencontroltheclassroomonce

againtogetherwithyou.He/shewillensurethatyoudidnotmove

anyfurnitureandunplugcables.Donotforget,thatthepersonlisted

onthebookinglistwillbefullyresponsiblefortheclassroom.

Pleasenote,theResidenceSupervisororAcademicOfficeonly

openandclosetheclassroomsaccordingtothereservationtimings.

13.11-LearningResourceCentre

TheroleoftheLearningResourceCentreoncampusistosupportthestudents learning needs. By providing access to both physical andvirtual resources, thestudentreceivessupport towardsachievingtheirfullpotentialinordertobesuccessfulinbothacademicandprofessionallives.

Offering,oncampusadedicatedenvironmentmannedbyprofessionallibrary&mentoringstaffopentoallstudentsforsupportandasstudyareaforanyproject.

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Thisincludesfullaccessofanuptodatecollectionofover130,000e-books and e-journals (both printed and electronic). Along with allessentialandrecommendedreadingresourcesasfoundineachcoursemodules.

Additionallyoneachcampusastudent-to-studentacademicsupport isorganisedandhosted from theLearningResourcesCentre,advertisedatthebeginningofeachintake.

FormoreinformationonopeninghoursoranyfurtherquestionspleasedonothesitatetovisittheLearningResourcesCentre.

14.0-HousekeepingandMaintenanceServices

14.1-Bedroom&PublicAreasCleaning

CleaningService

Yourroomiscleanedeveryotherweek.Inorderforthehousekeepingstafftobeabletocleanyourroomyouneedtokeepittidy.Shouldtheroombe inaverybadcondition, thehousekeepingstaffmemberswillnot clean, but report the condition of your room to the HeadHousekeeperortheResidenceManager.Foranorganizationalpointofview, please take note that the Housekeeping Team has theauthorizationtoenteryourroomforcleaningfrom0800to1700.

During cleaning services the housekeeping staff changes towels andbed linenwhile the room is also cleaned and vacuumed. Should yourequireanearlierchangeforaspecificreasonyouwouldneedtotakethetowelsorbedlinentothelaundry.Yourroomandbathroomshouldremaincleanandorderlyatall times(desktopstidy,wastepaperbinsemptied, no luggage in the room, no clothes lying around, shuttersopen,whitesheercurtainsdrawnandthefloorclean).

Students are responsible for the cleanliness of their own rooms.Students shouldmake their bedsbeforebreakfastorbeforeattendingtheir firstclass.Studentsmaynotwashorhangclothes in theirroomsoronbalconies.Pleasebeadvisedthatnoitemssuchaslaundry,foodor drinks should be placed on the window sills. Failure to follow the

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abovewillleadtodisciplinaryaction.

Your room must be made accessible for Housekeeping as per thecleaning schedule.On the designated day, please take your linen offthebedandputittogetherwiththetowelsinanorderlypileonthefloor.Aftercleanlinenisreceived,ithastobeputonthebedbytheresidentstudentthesameday.

TheHousekeepingdepartmentwill ingeneral takecareofallcommonfacilities,suchascorridors,staircases,elevators,entrances,lobby,andmeetingrooms.

14.2-InHouseLaundry

Cardoperatedwashingmachinesandtumbledryers,aswellasdryingandironingfacilitiesareinstalledinthestudentlaundry.Youareabletoaccess the student laundry at any time. You are required to use themachines according to the explanations provided and be vigilant offollowingthemaccurately.Itisacommonareaforallstudentssoyoumust leavethepremises inthebestconditionpossibleforothers.YoumaypurchaselaundrycardsdirectlyfromtheFrontOffice.Theschoolisnotresponsibleforanystolen,lostanddamageditems.

14.3-DryCleaningServices

PleaseseewithFrontOffice for InformationonDryCleaningservicesforyourschool.

14.4-WasteandRecycling

Allwaste has to be disposed of at the containers put in place by theschool.All recyclablematerials (glass, cans & PET bottles, batteries,etc.)aretobedisposedofproperly.Roombinshavetobeemptiedonaregularbasisorastheybecomefull.Nowastebagsaretobedepositedin the corridors or anywhere else than the designated containers.Failuretofollowtheabovemayleadtodisciplinaryaction.

14.5-Maintenance,RepairsandReplacementCosts

Please contact the Front Office for any repairs or replacements thathavetobecarriedoutintheroomsorbuildings(furniture,fittings,etc.).

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The FrontOfficewill follow upwith theMaintenanceDepartment andresolvetherequestassoonaspossible.

ReplacementCosts

Ifanyitemsshouldbemissing,brokenornotinproperconditionduringthe term or Departure weekend, the student will be charged for thereplacementcost.

15.0-BreachoftheCodeofStudentConduct


A Student who fails to adhere to the rules and procedures in theStudent Handbook will receive an oral or written warning after eachbreach.Thiswarningwillbesenttothestudentswithacopymaintainedinthestudentfile,whereitwillremainduringthestudiesofthestudentattheschool.

Acopyofawrittenwarningmaywiththepermissionof thestudentbesent to parents, guardians and/or sponsors, as well as to therepresentative or agent of the student unless the student formallyopposesit.

Inourexperienceeffectiveprofessionaldevelopmentisbestsupportedthroughactiveengagementbetweenstaffandstudents.Wewantourstudentstoachievethehighestlevelsofprofessionalbehavior,inordertobesuccessfulindustryleaders.Aspartofthisprocess,therearerobustproceduresformanagingpoor

discipline.

15.2-ProfessionalBehaviour

Professionalbehavioriscategorizedintothefollowingareas

Misconduct

GrossMisconduct

Breachesinaccommodationandpublicfacilitiesstandards

Breachesinpersonalpresentationstandards

MisuseofIntoxicating/illegalsubstances63

Breaches inprofessionalstandardsare recorded in thestudent filebytherelevantHeadofDepartment.“ProfessionalBehavior&Attitude"arelistedonAcademicTranscriptseachtermunderthefollowingheadings

HighestProfessionalConduct

SatisfactoryProfessionalConduct

SatisfactoryProfessionalConduct

PoorProfessionalConduct

FailedProfessionalConduct

Breach WarningLetter Professional Attitude level onTranscript

1 Warningletter1 HighestProfessionalConduct

2 Warningletter2 SatisfactoryProfessionalConduct

3 Warningletter3 SatisfactoryProfessionalConduct

4 Warningletter4 PoorProfessionalConduct

5orFinalWarning

FinalWarning FailedProfessionalConduct

Breach6 D i s c i p l i n a r yMeeting

FailedProfessionalConduct

Minor breaches will lead to warning letters being given to students.4 warning letters after 4minor breaches will lead to a final warningletter. Any further breaches in the Code of Conduct will lead to adisciplinarymeetingwhere expulsionwill be recommended.A studentmay be suspended from classes while awaiting the decision of theDisciplinary Board as to whether the student should be allowed tocontinuetheirstudiesorbeexpelledfromschool.

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Onceaformalwrittenfinalwarningbeenissued,asecondoffencewillleadtoadisciplinarymeeting.Ifthestudentisfoundtoberesponsible,anexpulsionfromtheschoolwillberecommended.

15.4-OperationalFinalWarningLetters

Exceptinextremecases,studentswillhavebeensubjecttopriordisciplinaryprocedures.Therefore,inallbutthemostseriouscasesitwillbeexpectedthatstudentsbeingconsideredforexpulsionwillhavebeenissuedwithandsignedawrittenfinalwarning.Finalwarningscanonlybeissuedbythe;AcademicDirector,AcademicDean,AssistantAcademicDean,OperationsDirector,OperationsManagerandAssistantOperationsManager.Therationaleforevidencesupportingtheissuingofafinalwarningmustbeclearlydocumentedinthestudent’sfile(evidencemaycompriseofwrittenstaffreports,absencesheets,statementsbythestudentorwitnesses,blood/medicaltestresultsetc.)

Thisfinalwarningmaybesenttothestudent’sparents,guardian,sponsorandschoolrepresentative.Allfinalwarninglettersmustbeproducedwithin72hoursoftheincident,sothatthestudentconcernedisawareoftheirpredicamentandthattheymaybesubjecttoexpulsioniftheyre-offend.Afinalwarningiscarriedforwardintothesubsequenttermsatschool.

Itisessentialthatallstudentswhoareonfinalwarningsaremonitoredcarefully, both academically and socially. As such, the administrativestaffmemberwhoissuesthefinalwarningmustinformallrelevantstaff(decision of the Disciplinary Board) when a final warning has beenissued. Students on final warnings are informed that they will beexpellediftheyinfringetherulesinanyway,anditisimportantthatthisconditionisobservedifthefinalwarningistohaveanymeaning.

15.5-DisciplinaryBoardOverview

Students, parents and guardians are herewith advised that a student,after having received a final warning, or having committed a seriousoffence, such as being in conflict with Swiss law, including repeatedtraffic offences, drug possession or consumption, violent conduct(alcohol-related or not) in or out of school, may be dismissed fromschoolimmediately.

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Incasesofserioussuspectedbreachofdisciplinaryrules,anyallegedmisconductorothercasesofsuspectedbreachoftheCodeofConduct,the student may be placed on immediate interim suspension by theSchoolmanagement.

Interimsuspensionmeansnon-attendance toclasses,with theright toremain in school accommodation. Interim suspension is designed toallow the necessary lapse of time in order to fully investigate theaccusationsofthebreachofconduct.

ADisciplinaryBoardwillconvenetodecidewhatactionshouldbetakenin accordance with the results of the investigation, and call for adisciplinarymeetingifdeemednecessary.

TheDisciplinaryBoardcanconsistof:

DirectorofOperationsand/orAssistantOperationsManager

AcademicDirector,AcademicDean,AsstAcademicDeanor

ProgrammeManager

HeadofDepartment

ExecutiveAcademicAssistantorAcademicAssistant(minutes)

StudentCounsellor(ifneeded)

TheDisciplinaryBoardmaytakethefollowingactions:

1. Restrictiontoroom-school-room:Thismeansthatthestudenthasrestrictedmovementfromhis/herroomtotheschoolandback

tohis/herroom.Theboardwilldecidethelengthofthisrestriction.If

thestudentinquestionbreaksthisrestriction,he/shewillface

suspensionand/orexpulsion;

2. Suspensionfromclass(temporarilyorfortheterm):Theboardmaysuspendastudentforanyreasonablelengthoftime,meaning

thatthestudentisexcludedfromclasses.He/shemayhavethe

possibilitytostayinhis/herroombutwillhavenoaccesstothe

school.Thedaysthatthestudentissuspendedwillnotbecounted

asabsences.Termsuspensionsmeanthatthestudentinquestion

issuspendedfromtheschoolandallschoolpremises.He/shemust

handintheirkeys,residentpermit,andfollowtheearlydeparture

procedures;

3. Expulsion:TheBoard,inextremeorrepeatedsituations,canapply66

expulsion/dismissal.Thismeansthatthestudentinquestionis

expelledfromtheschoolandallschoolpremises.He/shemust

handintheirkeys,residentB-permitandHealthInsurancecards

andfollowtheearlydepartureprocedures;

4. Studentrequestedtomoveout:Studentaskedtofindhisownaccommodation(atownexpanse)orbeaccommodatedinoneof

theschool’sexternalaccommodation.Studentisnotentitledtoany

refund.

5. Anyothermeasuredeemedappropriatebytheboard.

Pleasenote:Nofinancialrefundwillbegivenforthetimeofsuspensionorincaseofdismissal.

DisciplinaryBoardsProcedure

Expulsion can only be considered and decided at a full DisciplinaryBoard.Amemberof theschool’smanagementmust chair disciplinaryBoards.Inthecaseswherestudentshavecontravenedacademicrules,as a minimum the Academic Director / Dean or Assistant AcademicDean and the appropriate Programme Manager should attend theBoard. In cases where students have contravened non-academicmatters,asaminimumtheOperationsDirector,OperationsManagerorAssistant Director of Operations and relevant staff member shouldattend.

The student concerned should be present in person with writtennotification that a Disciplinary Board will sit to consider his/her case.This isnecessarysincestudentswho fail toattendaBoard theyhavebeen notified of will still be eligible for expulsion. In cases of lifethreateningorwherethestudentposearisktoothers,theDisciplinaryboardmaybeheldwithoutthestudentpresent,wherethefullevidencewillbepresentedinfrontoftheboardforthedecision.

Full evidence, (as detailed above) of the issue in question must beavailable for the Board to review (in most cases the ExecutiveAcademicAssistantwillberesponsibleforcompilingthisevidence).

Full minutes must be taken of all Disciplinary Boards (usually by theExecutiveAcademicAssistant) andwill be kept in theStudentFile.Acopyof theminutesmaywiththepermissionof thestudentbesent to

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parents,guardiansand/orsponsors,aswellastotherepresentativeoragentofthestudent.

IfthedecisionoftheBoardistoexpel,thestudentconcernedmustbeclearly informed of this and of the implications of this decision in theimmediateandlongerterm.Theparent,guardian,sponsor,agent,andschoolrepresentative/RegionalManagerof theexpelledstudentsmustbe informed of the decision as soon as is practicable after theBoardmeeting.

The ExecutiveAcademicAssistant is responsible for coordinating thecommunication process.All students who are expelled forfeit all feestheyhavepaidtotheschool,includingtheirdeposit.

A ʻEarlyDepartureFormʼmust be completed for all expelled studentspriortotheirdeparture.ItistheresponsibilityoftheExecutiveAcademicAssistant to ensure this form is completed fully and circulated to allrelevant staff. The original copy of this form must be lodged on thestudent’sfile.

TheBpermitandinsuranceofexpelledstudentsshouldbecancelledassoonaspracticableaftertheirexpulsion,bytheAdmissionsoffice.

15.6-ExpulsionPolicy

It isourobjective tooffer studentseveryopportunity tocomplete theirchosenacademicprogramme.However,itisregrettablethattheactionsof certain studentsmean thatwe have no other option than to expel,whichnecessitatestheneedforclearandrobustpolicyandprocedure.

It is essential that the grounds for expulsion be clearly andunambiguously stated in theStudentHandbook.Students cannot andwill notbeexpelledunless theoffence theyhavecommitted is clearlyidentifiedaswarrantingexpulsionintheStudentHandbook.

Departureofexpelledstudents

Expelledstudentsarerequiredtoleavetheschoolpremisesandfollowearlydepartureprocedures.Ifnecessary,assistancewillbeprovidedforbookingflights/makingtravelarrangements.

In caseswhere students are felt to pose a danger to the school, the

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Chairmaydecidetousepartofthestudent’sforfeitedfeestorepatriatehim/her. In caseswherestudentsare considered toposeadanger tothemselves, to staff or other students, theChairmay require that thestudentbechaperonedpriortotheirdeparture.

The arrangements for repatriating expelled students are made andcoordinated by a member of staff, usually from the Admissionsdepartment.

15.7-SEGGrievanceProcedures

IncaseofaGrievancethestudentshouldfollowthisprocedure.

Informalconcerns:Concernshouldbebroughttothepersonclosesttotheconcern(issue),whowillthentrytosolve(resolve)theissue.IftheissueisnotresolvedtheconcernisbroughttoHeadofdepartmentorManagementwhowillthentrytosolvetheissue,ifnotresolveditbecomesaformalconcern(seebelow).

Formalconcerns:FormalConcernsshouldbebroughtbythestudenttothestaffmemberinvolvedandtrytoresolvetheconcern.IftheconcernissubstantiatedandnotresolvedtheconcernshouldbereportedtoHeadofDepartment,whowillworkonresolvingtheconcernandthestudentisinformed.IfstudentisstilldissatisfiedtheirconcernwillbesenttotheHeadofschoolforevaluation.IfthereisstilldissatisfactionwiththecaseitmaybebroughttoSEGdirectorate.Ifdissatisfactioncontinuestheconcernmaybetakentotheexternalappealsboardwhowilltakeafinaldecision.

15.8-SEGAppealsProcedure

Objective

Theobjectiveof theAppealsBoard is toassistanystudentwho feelsthat he/she has been treated unfairly. This ensures that any personoccupying a position of authority/power applies the rules andregulationsinafairandjustmanner.Thestudenthandbookisthelegaldocumentforbothstudentandappealsboardtoreferto.

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AppealsPolicy

Studentsareallowedtoappealiftheyhavefollowedthecorrectinternalcomplaintsprocedureinitsentirety.Followingthisifastudentstillfeelstheyhavebeendiscriminatedagainstinthattheprocesshasnotbeenappliedfairlyacasewiththeexternalappealsboardmaybesubmitted.The basis for this appeal must center on discrimination or unfairtreatmentbutnotacademicjudgment.Theappealsboardwilljudgeasto whether the process as documented in the student handbook hasbeenappliedfairly.

The fee foranappeal is450CHF.The complaintwill be reviewedbytheappealsboardwhosedecisionwillbefinalandacceptedbyboththestudentandtheschool.Iftheappeal isupheldtheappealfeewillbereimbursed.

AppealsProcess

Theappealmustbesubmittedintheformofaletterorreport,inEnglishorFrench.TheappealmustbeaddressedtotheAppealsBoard,whichtheAcademicDean/Directoroftheschoolwillprovide.Anappealfeeof450CHFmustaccompanytheappeal.ThePresidentoftheappealsboardwillsendacopyofthecomplaintto:

OthermembersoftheAppealsBoardTheschoolʼsAcademicDean/Director

ThePresidentwillsetadateforameetingduringwhichtheBoardwillmeet.Theappealsboardwillreviewthecaseandrefertothestudenthandbooktoconsiderwhetherthereisacaseofdiscrimination.

Correspondencewillfollowwith:

Thestudent;TheAcademicDean/Director;Otherpersonsasrequired.

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TheBoardwilltakeadecisionbaseduponamajorityvoteandinformallpartiesinwritingoftheresult.ThedecisionoftheBoardisfinal.Shouldastudentsappealbeupheld,theappealfeewillberefunded.

15.9-DefinitionsofMisconductandGrossMisconduct

Below is an overview of main breaches related to the differentcategories:

MisconductGrossMisconductBreachesinaccommodationandpublicfacilitiesstandardsBreachesinpersonalpresentationstandardsMisuseofintoxicating/illegalsubstances

Misconduct–Leadingtoawarningletter

MisbehaviourbythevisitororstudenthostingthevisitorKeepingopenorblockingalockedsecureddoor/accesstoanyschoolbuildingsInsubordination(disobedient)behaviour.

Grossmisconduct–Leadingtoautomaticfinalwarningletter

Offensiveorviolentbehaviour,evenifcausedbyalcoholconsumption,inoroutofschool,willleadtoafinalwarningordisciplinarymeetingwhereimmediateexpulsionwillberecommended.Forcertainoffences,thePolicemayalsotakeaction;Drugorillegalsubstanceabuse;Immoralorindecentbehaviourinoroutofschool;Discriminationofanykindtowardsamemberoftheschoolorlocalcommunity;Anytheftofpublicorprivateproperty;VandalismtoCollegeorotherproperty;Grossinsubordination;Unprofessionaland/ordiscourteousbehaviorduringinternship;

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Falsificationofrecordsortheattemptthereof;Tampering,DisconnectingorUnauthorizeduseofanyschoolprovidedITequipment&NetworkPremeditatedorwillfulactswhichmightendangerlifeorcauseinjurytootherpersons;Failuretoobservethepublishedcodeofsafety,fireregulationsandsecuritypolicies,non-observanceofthesafetyrulespertainingtoschoolaccommodationdormitories,andtheuseofelectricalequipmentinschoolaccommodation-itisstrictlyforbiddentouseanykindofcookingorironingequipmentindormitoryrooms;Tamperingorsomehowalteringsmokedetectorsorfirepanels;MissinganappointmentwiththeManagement,aLecturerorDoctor;

AccommodationandPublicFacilities

MinorBreaches–Leadingtoawarningletter

Changing,swappingorrearrangingfurnitureTwooccurrencesofmisplacing/losingyourroomkeyand/orrequestingstafftoopenroomdoorStudentroomandpublicareainanunacceptableoruntidystateBringingkitchen/restaurantequipmentintobedroomsPlacingposters.picturesorotheritemsonanywallspaceorfurniture(excludingpinboards).HangingclothesorotherpersonalitemsoutsidedesignatedareasoronthebalconiesPlacingfoodorbeveragesonwindowsillsSmokinginunauthorizedexternalpublicareasWitnessedlitteringininternalandexternalpublicareas,includingclassroomsStudentspresentinroomsofotherstudentsafter22:00Makingnoiseafter22:00Leavinglitterorcupsontablesinpublicfacilities1stoffensestoringordrinkingalcoholoutsidedesignatedareas(dependingonthelocationoftheschoolfacilities/property).Designatedauthorisedareasareonlyinthestudentbar,foralcoholpurchasedinthestudentbar

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Wastageoffoodontheplates(leftoveronplate)Vehicleparkingareasthatarenotrespected,asecondoffensewillleadtoafinalwarningletter.(Theschooldeclinesallresponsibilitiesincasesofdamagescausedattheschoolparkingandalsonon-schoolparking).

SeriousBreaches–Leadingtoautomaticfinalwarningletter

MovingroomwithoutpermissionUnannouncedvisitorsandthehostresponsibleforthevisitorUsingcandleoranyfirehazarditemsorevidenceofitintheroomorbalconiesUsingunauthorizedelectricalappliancesEvidenceofcookingorironinginbedroomsSmokingandevidenceofsmoking,includinge-cigarettesintheroom,balconiesorwithincampusfacilities(smokingisonlyallowedinthedesignatedsmokingareas).Shishasmokingandevidenceofshishasmokinginanyoftheschoolsfacilitiesincludingsmokingareas.Repeatedstoringordrinkingalcoholoutsidedesignatedareas(dependingonthelocationoftheschoolfacilities/property).Designatedauthorisedareasareonlyinthestudentbar,foralcoholpurchasedinthestudentbarKeepingopenorblockingalockedsecuredfire/safetydoor/accesstoanyoftheschoolbuildings

PersonalPresentationStandards


Dresscodeinfractions(includingnamebadge)Notcarryingstudentidentificationcard

IntoxicatingSubstanceAbuse

SeriousBreaches–Leadingtoautomaticfinalwarningletter

Thepossessionoruseofanynon-prescribedstimulantorillegal

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drug.Afinalwarningwillbeissuedandthestudentwillbeaskedtovacateschoolaccommodation.Anexpulsionfromtheschoolwillberecommended.Incertaincases,thePolicemayalsotakeaction.Studentswhoarefoundtohaveconsumeda“ClassBDrug”(Cannabis,Marijuana,etc.)willleadtothestudentbeingrequestedtovacatetheschoolaccommodationandprovidetheirownaccommodation(attheirownexpense)outsidetheschoolandreceiveafinalwarning,whichwillbesenttoparents,agents,andareamanagers.AsecondoffensewillleadthestudentbeingaskedtoattendadisciplinarymeetingwhereanexpulsionfromtheSchoolwillberecommended.Astudentwhohasbeenfoundsellingcontrolledsubstanceswillattendadisciplinarymeeting,leadingtoimmediateexpulsionfromtheSchool.InthiscasethestudentwillsystematicallybeannouncedtothePolice.Astudentwhohasbeenfoundusinga“ClassADrug”(Heroin,Cocaine,Crack,Ecstasy,Amphetamine,LSD,etc.)willbeaskedtoattendadisciplinarymeeting,whereanexpulsionfromtheSchoolwillberecommended.


Studentsfoundintoxicatedwithalcoholorposingarisktothemselvesorothersbybeingintoxicatedwithalcohol.

15.10-Visitors

Allvisitors(includingstaff,facultyandstudentsoninternship,etc.)mustregisterandleaveaformofidentificationattheFrontOfficeorwiththeResidenceSupervisoruponarrivalduringauthorizedtimes.

Theschoolmayatanytimerefuseentrytoanyof itsfacilities.Visitorsstayingon campusarriving outsideof office hoursmust be registered48hourspriortovisitingthecampus.AvisitorformmustbefilledinandbeapprovedbyOperationsManager,AssistantOperationsManagerorResidence Manager. The visitor must announce him/herself at thereception or ResidenceManager/Residence Supervisor where he/shewillreceiveavisitor’spass,whichmustbewornatall times.Undernocircumstancesarevisitorsallowedtostayovernightinanotherstudent’s

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room.No visitors are allowedduring the termbreaks.Visiting friends,relativesandstudentsfromothercampusesarenotauthorizedtostayovernightandmustleaveby22:00.

Astudent fromanothercampusandastudents’ immediatefamilymaytake complimentary meals at the school with authorization from theManagement. Friends and other guests of the students must obtainpermission from the Management to dine at the school, and mustpurchaseamealticket.

Be aware that the school will not carry any responsibility for yourvisitors and rejects all responsibility for anyone you bring onto theschool property. The student takes responsibility for all actions of thevisitor.

Management reserves the right to dismiss any visitors at any timewithoutnoticeandat theircompletediscretion if theycauseproblems,noiseordonotbehaveinaccordancetotherulesandregulationsoftheschool.

The use of the public areas (laundry facilities, student bar, etc.) forvisitorsislimited.Theyareonlyallowedtomakeuseofthesefacilitiesin thecompanyof thehostingstudentand, in thecaseof thestudentbar,afterobtainingpermissionfrommanagement.

16.0-Departure

16.1-DepartureWeekendandEarlyDeparture

For an end of term Check-out or Early Departure each student is toreceiveanindividualized“DepartureControlForm”whichisprovidedtoyoubytheFrontOffice.Thisformwillconsistof informationconcerningtheneededDeparturePointsthatstudentswillhavetocomplete.

AteachDeparturePointastaffsignatureisrequiredonthe“DepartureControl Form” which verifies if we or the student has outstandingconcernsat that specificdeparturepoint.AllDeparturepointshave tobecompletedbythestudentbeforehis/herdeparture.Iftheformisnotcompletedorreturnedupondeparturethestudentwillbechargedafeeof300CHF.

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17.0-LegalJurisdiction

17.1-Introduction

Incaseofany legaldisputes thatmightoccurbetweenastudentandtheschools’officers,staff,facultyormanagement,forwhateverreasonwhether financial, academic or personal,while a student is registeredfull-time or part-time in any of the schools’ programmes, is on leave,has been suspended, has been expelled or has graduated, thecompetentcourtsofjurisdictionarethoseoftheStateofVaud/Valais/Lucerne/NeuchâtelSwitzerland.

17.2-Disclaimer

Thishandbookisupdatedonaregularbasisandcontainsallrulesandregulations pertaining to the school programmes, disciplinaryprocedures and any other rules and regulations that are deemednecessary by the school. All information herein is considered to becorrect.Theschooloranyof itsofficers cannotbeheld liable foranyinformationerroneouslyomittedorincorrectlystated.

Studentsareremindedthat the latestversion(andnot thefirst termofregistration)oftherulesandregulationsasstatedinthehandbookwillapplyforeachterm.Thelatestversionoftherulesandregulationswillsupersedeallpreviousversions.Theschoolreservestherighttoamendanyinformationgiveninthispublicationatanytimewithoutnotice.Youwill find the the latest version of the student handbook online onMyCESARRITZCOLLEGES,MySHMS,MyHIMorMyIHTTIaccordingtoyourschool.

17.3-SocialMedia

UseOfSocialMedia

Theschoolisawarethatsocialmediasitesareimportantandsignificantcommunication channels. To assist in managing these sites we havecreatedguidelinesforofficialandpersonaluseofsocialmedia.

GeneralGuidelines

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Exercise discretion, thoughtfulness and respect for your school’scommunity and fellow students at all times. Please refrain fromreporting, speculating, discussing or giving any opinions on schooltopicsorpersonalitiesthatcouldbeconsideredsensitive,confidentialorharmful.

Confidentialorproprietary school informationor similar informationofthirdparties,whohavesharedsuchinformationwithyouonbehalfoftheschool,shouldnotbesharedpublicly.

Be attentive that all posted content may be subject to review inaccordancewiththeschool’sstudenthandbook.

Pleasebeadvised thatanycontentuploadedon toany formofsocialmedia that can be considered as discriminatory, defamatory orthreateningwillleadtodisciplinaryactions.

Theschoolalsoreservestherighttotake legalactions if infringementofanypartofthesocialmediapolicyisnoted.

Althoughtheschooldoesnotmonitorpersonalwebsitestheschoolwilladdress subjects that involve issues that violate established editorial,graphicandSocialMediaguidelines,andrefertosocialnetworkingsiteswheninvestigatingbreachesofdiscipline,e.g.harassmentoranti-socialbehaviour.

The school logosand / or visual identity cannotbeused forpersonalsocialmediawithouttheschool’spermission.Pleasecontacttheschoolfortheguidelines.

Theschoolreservestherighttotakeanynecessarystepstoprotectitsfacilities, staff and students from malware (malicious software)includingblockingsiteswherethisisanissue.

17.4-WaiverofLiability

Beforeallexcursionseachparticipantwillbeinformedaboutpotentialriskforsaidexcursionandthatfullandpersonallegalresponsibilityforanylossorpersonalinjuryisownresponsibility.

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Attentionofthisisalwaysgiventotheparticipantbeforetheeventandwrittenconfirmationisrequiredtoparticipateintheevents.

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