Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 1.

Student Barometer Entry Wave 2011

All material strictly copyright © IGI Services Ltd 2011 1



Immigration - resolution of new guidelinesIncreasing diversity; and domestic – international student interactionThe high dollar seems here to stay – ensuring accurate advice regarding fees and costs of living/ accommodation Secure pathways: TNE arrangements and new partnershipsRegional university growth strategiesConsistent local transport concessionsSecuring HDR students

Australian Hot Topics in Education



Management Summary ISB/SBOverall satisfaction at UQ remains high (86.6%) – ranked in top 8 in Australia (last year top 5)

Good response 30% (2010 38%)Current students main marketing asset (28% actively recommend)Postgraduate population particularly supportive –( HDR 38%)Attracting students - diverse range of markets – reliance on China, Malaysia, Singapore

Diverse range of subjects – spread the riskUQ reputation continues to be a major decision-making factor - word of mouth promotion, staff, students, friends, website, agent, parents – core marketing efforts



Management Summary ISB/SBLess reliant on agents than competition Application processes are slow, only 55% satisfaction level for HDR (manage expectations)10% student sample looking for further study – opportunity?Strengths – safety; good place to be; library; learning technologies; expert lecturers; program content; laboratories; learning spacesWeaknesses – Host friends; employability/careers; cost of living and accommodation; social activities; response from application to offer; internet on arrival (Opportunities to teach for domestic only)



Arrival Learning Support

RESPONSE LEARNING LIVING SUPPORT APPENDIXDESTINATION APPLICATION EXPECTATIONS ARRIVAL



2.3

2.5

2.7

2.9

3.1

3.3

3.5Entry 2008

Entry 2010

Entry 2011

Arrival satisfaction – element year on year comparison (International students)

1:

Ver

y di

ssati

sfied

4: V

ery

satis

fied




2.4

2.6

2.8

3.0

3.2

3.4

3.6Entry 2010

Entry 2011

Arrival satisfaction – element year on year comparison (Domestic students)

1:

Ver

y di

ssati

sfied

4: V

ery

satis

fied




Work experience

Virtual learningTechnology

Research Quality lectures

Performance feedback

Opportunities to teach

Program organisationMulticultural

Language support

Laboratories

Learning spaces Learning support

Physical library

Online library

Topic selection Good teachers

Employability

Expert lecturers

Managing researchProgram content

Careers advice

AssessmentMarking criteria

Academics' English

Institution Derived Importance

Insti

tutio

n Sa

tisfa

ction

Learning Matrix (International students)




Work experience

Virtual learningTechnologyResearch

Quality lectures

Performance feedback

Opportunities to teach

Program organisation

Multicultural Laboratories

Learning spaces

Learning support

Physical library

Online library

Topic selection

Good teachers

Employability

Expert lecturers

Managing research

Program content

Careers advice

Assessment

Marking criteria

Academics' English

Institution Derived Importance

Insti

tutio

n Sa

tisfa

ction

Learning Matrix (Domestic students)




Learning element % Satisfaction p-value* UQ vs ISB UQ vs Australia UQ vs Go8

Learning Overall (2415) 83% 0.00 -2% 0% 1%Learning Average 85% 0.00 1% 2% 3%

Benchmarking – Learning (International Students)

*Independent samples t-test, Institution versus Entry ISB, significant differences (p<=0.05) are highlighted in blue**Postgraduate students only




Learning element % Satisfaction p-value* UQ vs SB

Learning Overall (6250) 88% 0.00 0%Learning Average 86% 0.00 0%

Benchmarking – Learning (Domestic students)

*Independent samples t-test, Institution versus Entry SB, significant differences (p<=0.05) are highlighted in blue**Postgraduate students only




2.4

2.6

2.8

3.0

3.2

3.4

Entry 2008

Entry 2010

Entry 2011

Learning satisfaction – element year on year comparison (International students)

1:

Ver

y di

ssati

sfied

4: V

ery

satis

fied




2.5

2.7

2.9

3.1

3.3

3.5

Entry 2010

Entry 2011

Learning satisfaction – element year on year comparison (Domestic students)

1:

Ver

y di

ssati

sfied

4: V

ery

satis

fied




Average Elements Entry 2008 Entry 2009 Entry 2010 Entry 2011First Wave

vs Entry 2011

88% Technology 85% 87% 88% 91% 6%89% Academics' English 89% 87% 88% 93% 4%64% Careers advice 62% 61% 66% 66% 4%75% Employability 75% 72% 75% 79% 3%71% Opportunities to teach 69% 68% 74% 71% 2%84% Learning support 83% 84% 84% 85% 2%84% Multicultural 84% 82% 83% 86% 2%60% Work experience 59% 57% 61% 61% 1%84% Performance feedback 83% 84% 84% 84% 1%88% Program content 88% 87% 89% 88% 1%87% Research 88% 86% 88% 88% 0%86% Good teachers 87% 84% 86% 86% 0%86% Assessment 86% 85% 86% 85% -1%87% Learning spaces 88% 87% 86% 87% -1%94% Expert lecturers 95% 94% 94% 93% -1%82% Language support 84% 82% 81% 80% -3%

Learning satisfaction – wave on wave comparison (International students)




Average Elements Entry 2010 Entry 2011First Wave

vs Entry 2011

89% Academics' English 87% 90% 2%83% Employability 82% 84% 2%87% Good teachers 86% 88% 2%89% Technology 89% 90% 2%87% Learning spaces 86% 87% 1%91% Program content 91% 92% 1%92% Multicultural 91% 92% 1%87% Assessment 87% 87% 0%96% Expert lecturers 96% 96% 0%91% Research 91% 91% 0%81% Performance feedback 82% 81% -1%84% Learning support 84% 83% -1%68% Work experience 69% 67% -2%67% Careers advice 69% 65% -4%74% Opportunities to teach 79% 70% -9%

Learning satisfaction – wave on wave comparison (Domestic students)




SYMBOL FACULTYA Faculty of Arts

B Faculty of Business, Economics, Tourism and Law

C Faculty of Engineering, Architecture and Information Technology

D Faculty of Health Sciences

E Faculty of Social and Behavioural Sciences

F Science (and Natural Resources, Agriculture and Veterninary Science)

Key to Faculties – Learning (International students)

Back to the Table




60 - 61 62 - 63 64 - 65 66 - 67 68 - 69 70 - 71 72 - 73 74 - 75 76 - 77 78 - 79 80 - 81 82 - 83 84 - 85 86 - 87 88 - 89 90 - 91 92 - 93 94 - 95 96 - 97

Learning Overall ACD @ BF EAcademics' English B @A CEF DAssessment AD @F BCECareers advice A B @ CDFProgram content CD @ABE FEmployability B E @A CF DExpert lecturers @ACDE BFGood teachers C D @AB E FLanguage support B A @CE D FLearning spaces B @E ADF CLearning support D @CF A BEMulticultural B A @ EF CDOpportunities to teach F @D CPerformance feedback D @BCF AEResearch B @ADE CFTechnology DE @AF BCWork experience @ F C DMarking criteria D A @BEF CManaging research E @CF DTopic selection A B @CE DFOnline library E A @BCDF

Physical library DF @BE A CLaboratories C E @DF B AProgram organisation D C @EF A BQuality lectures C D @ E ABFVirtual learning D @ACE F B

51 - 59

E

BAE

Learning satisfaction by Faculty (% satisfied) (International students)

@ = Institution ABC = Faculty

Faculty key



All material strictly copyright © IGI Services Ltd 2011 28Institution Usage

Insti

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Support Matrix (International students)RESPONSE LEARNING LIVING SUPPORT APPENDIXDESTINATION APPLICATION EXPECTATIONS ARRIVAL


All material strictly copyright © IGI Services Ltd 2011 29Institution Usage

Insti

tutio

n Sa

tisfa

ction

Support Matrix (Domestic students)RESPONSE LEARNING LIVING SUPPORT APPENDIXDESTINATION APPLICATION EXPECTATIONS ARRIVAL



% Usage Support element % Satisfaction p-value* UQ vs ISB UQ vs Australia UQ vs Go8

Support Overall (2196) 89% 0.41 1% 2% 2%36% Support Average 89% 0.00 0% 1% 1%

Benchmarking – Support (International Students)

*Independent samples t-test, Institution versus ISB, significant differences (p<=0.05) are highlighted in blue




% Usage Support element % Satisfaction p-value* UQ vs SBSupport Overall (5465) 90% 0.00 -2%

Benchmarking – Support (Domestic students)

*Independent samples t-test, Institution versus SB, significant differences (p<=0.05) are highlighted in blue




2.5

2.6

2.7

2.8

2.9

3.0

3.1

3.2

3.3

3.4

3.5Entry 2008

Entry 2010

Entry 2011

Support satisfaction – element year on year comparison (International students)

1:

Ver

y di

ssati

sfied

4: V

ery

satis

fied




2.7

2.8

2.9

3.0

3.1

3.2

3.3

3.4

3.5

3.6

Entry 2010

Entry 2011

Support satisfaction – element year on year comparison (Domestic students)

1:

Ver

y di

ssati

sfied

4: V

ery

satis

fied




Average Elements Entry 2008 Entry 2009 Entry 2010 Entry 2011First Wave vs

Entry 2011

71% Catering 66% 68% 76% 73% 7%87% The Multi-Faith Chaplaincy 90% 87% 78% 93% 3%90% Clubs/societies 89% 89% 89% 92% 2%83% Accomm Services 83% 80% 85% 85% 2%91% UQ Union 92% 89% 92% 93% 1%90% Graduate School 90% 90% 91% 1%90% Counselling 90% 89% 89% 90% 0%94% St Services 94% 93% 93% 94% 0%91% IT Support 91% 90% 91% 91% 0%84% Res Coll Welfare Support 83% 86% 83% -1%93% Disability Support 94% 93% -1%90% UQ Health Service 91% 91% 90% 89% -2%89% Finance & Business Serv 95% 82% 86% 92% -4%80% Careers Service 84% 82% 76% 79% -6%

Support satisfaction – wave on wave comparison (International students)




Average Elements Entry 2010 Entry 2011First Wave vs

Entry 2011

91% Accomm Services 90% 92% 2%93% Disability Support 92% 94% 2%93% St Services 92% 94% 2%79% Careers Service 78% 80% 2%83% Graduate School 83% 84% 2%92% UQ Union 92% 93% 1%89% IT Support 88% 89% 1%87% Counselling 86% 87% 1%92% UQ Health Service 92% 93% 1%87% Finance & Business Serv 87% 88% 0%94% Clubs/societies 94% 94% -1%91% The Multi-Faith Chaplaincy 92% 90% -3%85% Catering 86% 84% -3%93% Res Coll Welfare Support 95% 91% -4%

Support satisfaction – wave on wave comparison (Domestic students)


Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 1.

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