Structuring for Structuring for GrowthGrowth

Presented by Stefanie Fine, Vice Presented by Stefanie Fine, Vice President for Business President for Business

Development and Strategic Development and Strategic PlanningPlanning

JEVSJEVSatat

IAJVS Annual ConferenceIAJVS Annual ConferenceChicagoChicago

May, 2005May, 2005

JEVSJEVS

$60 million revenue$60 million revenue

900 employees900 employees

15,000 individuals served annually15,000 individuals served annually

Greater Philadelphia Area + Greater Philadelphia Area +

JEVS – Services OfferedJEVS – Services Offered Career ManagementCareer Management Skills/Career TrainingSkills/Career Training Employer ServicesEmployer Services Home Health Care and Home Health Care and

Personal AssistancePersonal Assistance Job Readiness/Career Job Readiness/Career

Advancement for Advancement for Target PopulationsTarget Populations

Residential and Day Residential and Day Services for Clients Services for Clients with Mental with Mental RetardationRetardation

Work and Recovery Work and Recovery Services for Clients Services for Clients with Mental Illnesswith Mental Illness

Substance Abuse Substance Abuse TreatmentTreatment

Welfare to Work Welfare to Work ServicesServices

Commitment to Growing Commitment to Growing StrategicallyStrategically

Mission of helping people help Mission of helping people help themselves is viewed broadlythemselves is viewed broadly To serve the general, as well as the To serve the general, as well as the

Jewish communityJewish community

To provide a broad range of servicesTo provide a broad range of services

No geographic boundariesNo geographic boundaries

Commitment to Growing Commitment to Growing StrategicallyStrategically

Core PrinciplesCore Principles Mission and Strategic Plan FitMission and Strategic Plan Fit Core CompetenciesCore Competencies Focus on Diversified FundingFocus on Diversified Funding Proactive vs. ReactiveProactive vs. Reactive Philosophy of Creating SolutionsPhilosophy of Creating Solutions Collaborations – Internal and ExternalCollaborations – Internal and External AdvocacyAdvocacy Geographic ExpansionGeographic Expansion

Growth StrategiesGrowth Strategies

Consumer drivenConsumer driven Market leaderMarket leader Geographic expansionGeographic expansion Government relationsGovernment relations Fee for serviceFee for service Social enterpriseSocial enterprise Alliances and partnershipsAlliances and partnerships

Investment in Growth and Investment in Growth and The Infrastructure to The Infrastructure to

Support ItSupport It Board Restructuring and Board Restructuring and

DevelopmentDevelopment Talent ManagementTalent Management

CEO, Two COO’s, Executive DirectorsCEO, Two COO’s, Executive Directors Leadership at All LevelsLeadership at All Levels Learning EnvironmentLearning Environment Pay for PerformancePay for Performance

Program DesignProgram Design Cross Agency TeamsCross Agency Teams

Investment: Business Investment: Business Development and Strategic Development and Strategic

PlanningPlanning Competitive IntelligenceCompetitive Intelligence

Market ResearchMarket Research

Marketing PlansMarketing Plans

Grant/proposal writing and managementGrant/proposal writing and management

Strategic alliances and initiativesStrategic alliances and initiatives

Investment: TechnologyInvestment: Technology

IntranetIntranet

Outcomes to Efforts SoftwareOutcomes to Efforts Software

TelecommutingTelecommuting

Voice over IP Telephone SystemVoice over IP Telephone System

Investment: Investment: CommunicationsCommunications

Internal “Agency Model” Structure Internal “Agency Model” Structure

Marketing Plan Training Marketing Plan Training

Promotional PlanningPromotional Planning

Commitment to Employee CommunicationCommitment to Employee Communication

Investment: Quality Investment: Quality Assurance Assurance

Customer defines desired outcomes Customer defines desired outcomes and service featuresand service features

Agency-wide Total Quality Agency-wide Total Quality Management InitiativeManagement Initiative

Performance ImprovementPerformance Improvement

ConclusionConclusion JEVS has doubled in size over the past 5 JEVS has doubled in size over the past 5

years.years. The foundation for this growth has been The foundation for this growth has been

a reputation for quality services and for a reputation for quality services and for bringing solutions.bringing solutions.

The building blocks have been a The building blocks have been a commitment to strategically growing and commitment to strategically growing and an investment in talent and an investment in talent and infrastructure;infrastructure;

And the good fortune of being in the And the good fortune of being in the right services at the right time.right services at the right time.