Striving for Imprefection for the Municipal Clerks Assocation of New Jersey
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Transcript of Striving for Imprefection for the Municipal Clerks Assocation of New Jersey
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Striving for Imprefection
• Scott “Q” Marcus• www.ThisTimeIMeanIt.com • 707.442.6243
www.facebook.com/scottqmarcus • @ThisTimeIMeanIt
Tuesday, April 12, 2011
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Questionnaire Results
Pretty Good69%
Extremely Upbeat10%
Average19%
Below Average1%
Your Attitude
79%2
Tuesday, April 12, 2011
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Pretty Good49%
Extremely Upbeat3%
Average36%
Below Average10%
Extremely Poor1%
Co-Workers’
52%3
Questionnaire Results
Tuesday, April 12, 2011
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Extremely Upbeat1%
Pretty Good30%
Average57%
Below Average12%
Others’ Attitude
31%
Questionnaire Results
4
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Albert Mehrabian [Nonverbal Communication (Chicago: Aldine-Atherton, 1972)]
Attitude Talks
Non Verbal55%
Use of Voice38%
Verbal7%
93%5
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Improved Training 3.1
Increasing Workloads
Getting More Results 3.2
Attitude Trends
6
Improved Management 2.7
Improved Attitude 2.1
4.9
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Home Life
Personal Health
Attitude Causes
7
Management
Increasing Workloads
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Learned Choice
Attitude is a Habit
We Control our own Attitude
Attitude Beliefs
8
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Complex interaction between feelings and beliefsAttitude
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Habits
“Action or thought
done repeatedly -
without analysis -
in order to simplify
or ease one’s life.” > >
> C
om
pete
nce >
> >
< < < Consciousness < < <
1. Unconscious Incompetence
STRESS ZONE
2. Conscious Incompetence
3. Conscious Competence
4. Unconscious Competence
“Oblivious”“Aware”
“Learning” “Skilled”
3. Conscious Competence
2. Conscious Incompetence
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Stress Symptoms✤ Negative Thinking
✤ Lack of Motivation
✤ Health Problems
✤ Poor Decision Making
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The Zebra Rule
You replace it with a counterproductive one.
It is impossible to “drop” a habit.
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Making Change
Solutions:✦Slower Beats Never✦Success = MTTN✦Small Steps Repeated✦No Big Buts
Problems:✦ Fear✦ Force✦ Pain
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I bet living in a nudist colony takes all the fun out of Halloween. -‐Age 13
Examples of AttitudeTuesday, April 12, 2011
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Lessons
✦ The road map is not the terrain.
✦ There is positive intention behind every behavior.
✦ You always have another choice.
✦ There is no such thing as “failure,” merely “feedback.”
✦ You have all the tools you need to accomplish whatever you want.
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Think “1st”
Do 1 Thing
Make it Small
Focus on Today
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Striving for Imprefection
• Scott “Q” Marcus• www.ThisTimeIMeanIt.com • 707.442.6243
www.facebook.com/scottqmarcus • @ThisTimeIMeanIt
Tuesday, April 12, 2011