Streamlining Development Permitting March 8, 2011.

Streamlining Development Permitting

March 8, 2011

Board of County Commissioners

Immediate Action Plan Streamlining Task Forces

Regulatory Environmental

Summary – Next Steps

Presentation OutlinePresentation Outline

Time is Most Important Aspect for Customers Establish permitting services

Improve information flow

Improve development support services

Immediate Action PlanImmediate Action Plan

Issues Identified Multiple locations

Ownership of the process

Need for better customer guidance

Better access to information

Duplicated environmental permits

Customer access to the internet


Recommended Action Plan Establish “one-stop” permitting Create clear permitting destination Clarify accountability Improve information flow Augment support activities Enhance customer outreach Accept approved wetland delineations Offer wi-fi service


Establish “One-Stop” Permitting One location to visit

One location to submit applications

One location to ask questions

One location to receive results


Establish “One-Stop” Permitting All permitting departments onsite Several departments already in place Additional representation by

• Utilities • Development Engineering • Stormwater Management • Environmental Protection • Code Enforcement • Orange County Health


One Stop

Permitting

Establish “One-Stop” Permitting Utilize existing staff Occupy available space in Zoning Divisions retain managerial authority Coordinated by Permitting Advocate


Create Clear Permitting Destination Establish Permitting Services destination

for the customer Rebrand 1st floor of County

Administration Building Provide enhanced signage


Clarify Accountability Designate a single person to guide

customers through the system• Establish Permitting Advocate

Empower individual staff to “own” the process• Cross-train staff to improve process

understanding


Improve Information Flow Establish Customer Assistance Team

Expand pre-application meetings

Create additional publications that explain permitting processes

Expand web presence


Enhance Support Activities Digital public records on demand

Consolidate support activities where feasible

Cross-train support staff


Enhance Customer Outreach Update “Building It Right” Program

Use Orange TV and local home improvement retailers


Streamline Wetland Delineation Process State and local wetland delineation uses

same evaluation criteria

Accept state agency approved wetland delineation to reduce duplication


Offer Wi-Fi Service Provide free wi-fi connection to

customers and public

First floor lobby

Allows customers to remain connected


Summary By May 1st

Initiate “one-stop” permitting services Designate Permitting Advocate

By June 1st Establish customer assistance team Accept state wetland delineations Provide wi-fi access for customers


Online application submittal

Electronic plan submittal

Development information portal

Online project tracking

Development “dashboards”

Future ActivitiesFuture Activities

Mission

Support job growth and economic development by eliminating duplicative regulations, reducing process times and improving customer service

Regulatory Task Force Regulatory Task Force

Membership Fifteen members Member appointments

Two by each Commissioner Three by Mayor

Suggested representation Citizens Small business owners Homebuilders Developers/contractors

Regulatory Task ForceRegulatory Task Force

Private sector attorneys Private sector planning

consultants Private sector engineers

Three Primary Areas of Review

1. Commercial permitting

2. Infill and redevelopment

3. Development review


1. Commercial Permitting Vertical construction

New construction and alterations

For multifamily and non-residential projects


2. Infill and Redevelopment Develop targeted review process

Evaluate incentives potential

Use brownfield designations


3. Development Review


Comprehensive Plan

Amendment

Vested Rights

Determinations

Road Agreem

ent

School Concurrency/

Capacity Enhancement

Agreement

Engineering Construction

Plan

Subdivision Plat PD-LUP

Amendment

Change Determinati

on

Special Exception

PD Development Plan

Preliminary Subdivision

Plan

Planned Developm

ent Rezoning

Conventional

Rezoning

3. Development Review


3. Development Review Process improvements

Committee review and streamlining


3. Development Review – Processes Comprehensive Plan amendment Rezoning Planned Development Rezoning

PD Land Use Plan Preliminary Subdivision Plan Development Plan

Impact fee review Concurrency review Platting


3. Development Review – Committees Development Review Committee Planning and Zoning Commission /

Local Planning Agency Board of Zoning Adjustment Road Agreement Committee Impact Fee Committee Concurrency Review

Committee


Task Force Process1. Initial Task Force meetings

2. Appoint subcommittees to address three areas of review

3. Review subcommittee progress

4. Develop findings and recommendations to report back to BCC


Task Force Meetings1. Task Force mission, orientation, select

subcommittees members

2. Overview and initial issue discussion

3. Overview of code update

4. Invite members of the public to address the Task Force

5. Regular meetings to monitor subcommittee progress


Task Force Subcommittees1. Introduction to processes

2. Solicit public input

3. Benchmarking analysis

4. Assess issues

5. Prioritize actions

6. Develop timeline for implementation

7. Develop recommendations for Task Force


Prioritizing Actions1. Cost/benefit

2. Impact

3. Ease of implementation


Higher Impact Lower Impact

Easy Complete first Complete later in year

DifficultTake initial steps,

schedule for completion

Review after other actions

implemented

Task Force Review and finalize subcommittee

recommendations Develop prioritized list of changes Prepare implementation plan and timeline

Consolidate into Task Force Report Report to BCC


Action Item Assigned to Start Date

End Date

Status

Expand cross training Planning 1-1-10 6-1-10 Complete

Update code Planning 1-1-10 12-31-11 Underway

Mission

Promote job growth and sustainable economic development to enhance community well-being by streamlining environmental related processes and customer service while ensuring our commitment to environmental stewardship.

Environmental Task ForceEnvironmental Task Force

Nine members Home Builders Association Environmental community Private sector – planning consultant

or attorney Small business owner Citizen


Primary programs of review Natural resources Solid waste Wastewater Air and petroleum



Environmental Task Force

Regulations

Authorities

Agency Overlap / Delegation

Process

Customer Service / Education

Staffing Levels

PermittingInspectionsEnforcement}

Task Force Review and finalize subcommittee

recommendations Develop prioritized list of changes Prepare implementation plan Assign implementation timeline

Consolidate into Task Force Report

Report to BCC


Immediate Action Plan One-stop permitting Customer service improvements Wi-fi access Wetland delineations

Convene Task Forces Assign subcommittees Review development processes Bring recommendations to BCC

Summary – Next StepsSummary – Next Steps

Immediate Action Plan May – June

Submit Regulatory Task Force nominations By March 18, 2011

BCC meeting to approve members March 29, 2011

Task Force work Six to 18 months

Summary – Next StepsSummary – Next Steps

Streamlining Development Permitting

March 8, 2011

Board of County Commissioners

Streamlining Development Permitting March 8, 2011.

Documents

Transcript of Streamlining Development Permitting March 8, 2011.