ACTION ITEM – MODERATE PRIORITY Building, Permitting and Inspection Processes:...

Community DevelopmentDepartme

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ACTION ITEM – MODERATE PRIORITY

Building, Permitting and Inspection Processes:Simplification/Streamlining

CITY COUNCIL GOALS & OBJECTIVES 2010


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Building, Permitting and Inspection Processes:Simplification/Streamlining


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Building, Permitting, & Inspection (Development) Processes Simplification and Streamlining

Team

CommunityDevelopment Director

Engineering / Stormwater Director

Utilities / Public Works Director

Fire Chief City Manager

Building Official /Planning Manager

EngineeringManager

UtilitiesManager

Fire Inspector


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PERFORMANCE GAPS IDENTIFIED

• Daily inspections

• Inspection dispatch and routing

• On-site inspection results

• Conflicting priorities

• Continuation of service


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• Cross-training

• No central location / fractured process

• No uniformity in standards

• Issue Resolution

• Redundancy

PERFORMANCE GAPS IDENTIFIED (continued)


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• Number of inspections / inspectors

• Preconstruction meeting

• Site Development Permit

• Application distribution

PERFORMANCE GAPS IDENTIFIED (continued)


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ACTIONS TO CLOSE PERFORMANCE GAPS

Ensure continuation of services, balance workload, eliminate duplication of work, and reduce the number of inspectors on-site.

All inspections dispatched electronically, resulted from the construction site with detailed notes and automated project updates emailed to customers daily.

Centralize development process providing consistent service standards and prompt issue resolution.

Streamline the site development preconstruction meeting process and adjust the permit fee.

Complete full implementation of the electronic plan routing and review software application.


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DEVELOPMENT PROCESS (6/9/10)

Development Review

Intake / Process (3)

REVIEWERS

Planning – Project Manager – 3 Planning – Tech. Support – 2 Trans. Concurrency/Traffic – 2 Stormwater – 2 Floodplain – 2 Engineering – 2 Building – 2 Landscaping – 1 Environmental – 1 Utility – 1 Fire – 1

Site Development


Site Development Permit Issued

INSPECTORS

Engineering – 6 Stormwater – 5 Building – 5 Utility – 2 Fire – 1 Landscaping – 1

Building Permit


REVIEWERS Electrical – 3 Mechanical – 2 Plumbing – 2 Structural – 3 Engineering – 2 Stormwater – 2 Zoning – 2 Fire – 1 Landscaping – 1 Environmental – 1 Utility – 1

Building Permit Issued

INSPECTORS BMEP – 6 Utility – 2 ESW – 2 Fire – 1

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DEVELOPMENT PROCESS (6/9/10)

Development Review


REVIEWERS

Planning – Project Manager – 3 Planning – Tech. Support – 2 Trans. Concurrency/Traffic – 2 Stormwater – 2 Floodplain – 2 Landscaping – 1 Environmental – 1 Utility – 1 Fire – 1 Engineering – 2 Building – 2

Site Development


Site Development Permit Issued

INSPECTORS

Engineering – 6 Stormwater – 5 Landscaping – 1 Building – 5 Utility – 2 Fire – 1

Building Permit


REVIEWERS Electrical – 3 Mechanical – 2 Landscaping – 1 Engineering – 2 Stormwater – 2 Environmental – 1 Zoning – 2 Plumbing – 2 Utility – 1 Structural – 3 Fire – 1

Building Permit Issued

INSPECTORS BMEP – 6 Fire – 1 Utility – 2 ESW – 2

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STAFF REDUCTIONS 11 Inspectors

1 Plans Examiner

3 Permit Technicians

2 Zoning Technicians

3 Development Reviewers

Numerous Reassignments


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CROSS TRAINING PROGRAMS

Development and Plans Reviewers Receive Training on:

Zoning Fire Engineering / Stormwater Utilities CD Plus and Project Dox software for

electronic plans distribution, review, and tracking

Inspectors Receive Training on: Engineering / Stormwater Fire Utilities Mobile Hi-way & CD Plus

software for permit inspection tracking and project record management

Licenses – Qualified inspectors and plans examiners making application for additional licensure.


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All inspections dispatched electronically, resulted from the construction site with detailed notes and automated project updates e-mailed to customers daily.

Outcome/Deliverable: Performance Measure

Objectives Performance Measures/Goals Target Percent of

Baseline/Total

Have an expedited development and permitting process

All development inspections dispatched electronically resulted at the construction site with detailed notes and automated project update e-mailed to customers dailyComplete building inspections within 24 hours

98%


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All inspections dispatched electronically, resulted from the construction site with detailed notes and automated project updates e-mailed to customers daily. Balance Workload

• All inspectors report to the chief inspector every morning for code and project discussion and daily dispatch.

• Chief inspector to review the daily dispatches, distribute the workload, and ensure that all scheduled inspections are resulted by quitting time.


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Plans Examiner

Centralize development process providing consistent service standards and prompt issue resolution.

Development Intake

Planner Landscape Engineering Stormwater Utility Fire Reviews Inspections

One Intake Location - Monday thru Friday

Inspectors & Reviewers all in same location

One face to the Public

Lead InspectorProject

Planner

Intake


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Centralize development process providing consistent service standards and issue resolution.

Central intake area for all development activity


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Centralize development process providing consistent service standards and issue resolution.

PROPERTY OWNER / DEVELOPER / CONTRACTOR / APPLICANT / CITIZEN

DEVELOPMENT ORDERPHASE

PERMITTINGPHASE

INSPECTIONSPHASE

Project Manager /Project Planner

Project Manager /Plans Examiner

Project Manager /Lead Inspector

Planning Manager / Building Official

CITY MANAGER

DEPARTMENT DIRECTORSCommunity Development - Engineering - Utilities - Fire


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Streamline the site development preconstruction meeting process and adjust the permit fee.

A. Site Development Preconstruction meeting – …take it outside

Old New

B. Minor Site development fee - Resolution # 2010-108 adopted – Reduces fee from $1,100 to $185


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Complete full implementation of the electronic plan routing and review application.

Project Dox Implementation Timeline: Building Permit – Nov 2010

Development – Feb 2011


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Process & Issue Resolution Team

Building / Planning/Critical Staff

Engineering /Stormwater Critical Staff

Utilities / Public Works Critical Staff

Fire Critical Staff

Hands-on crew / Get it done Work out process issues Continuous improvement “Simple / Streamline” development process

Finance /Licensing Critical Staff

Legal Critical Staff


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PROCESS & ISSUES

RESOLUTION

As-Builts(intake, digitizing,finals, stormwater

fee calculation)

Right-of-WayAccess &Utilization

Application / Fees

Right-of-WayApproved

Plans

Swale Plan Diagram

Easements /City Assets

Bonds(tracking, inspection,close-out)

Cross-Training(S/W, Eng.,

Utilities, Fire,Building, Zoning)

Inspectionsand Plans

ReviewAssignments

Checklists(Internal & External)

Electronic PlanRouting & Review

HomeOccupations &Business Tax

Receipt / Inspections

WorkwithoutPermit

State / County / SchoolCapital Projects


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DISCUSSION

ACTION ITEM – MODERATE PRIORITY Building, Permitting and Inspection Processes:...

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