Strategic Vision HEV Supports our vision Listen & Hear 2 Way Communication Mission & Core Values...
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Transcript of Strategic Vision HEV Supports our vision Listen & Hear 2 Way Communication Mission & Core Values...
Strategic Vision
• HEV Supports our vision• “Listen & Hear”• 2 Way Communication • Mission & Core Values• SMILT
Customer Expectations
• We give a lot – They expect a lot
• Mn/DOT is a Leader
• We Adapt, Learn and Improve
Challenges for 2010• $1.2 Billion in Projects• Planning, Construction, Maintenance• Modes• Scrutiny from Customers• Proactive Approach• Use Experience and Best Practices
The Crosstown Project Peer Review
• Jean Wallace & Kevin Walker
• Peer Review and Implementation
I-35W/Highway 62
Crosstown Project Public Engagement Peer
Reviewand Follow-Up
Peer Review Findings & Recommendations Related to Businesses
• Second project manager• Quality of Life • Web site/Weekly update• Celebrate milestones –
get businesses to help• Be a good neighbor• Talk with businesses early
about impacts & schedule
I-35W/Highway 62
Crosstown Project Public Relations & Communications
Peer Review Recommendations
• Second project manager• Steward process • Web site/Weekly update• Celebrate milestones• Property damage• Language translations
• Social Media (e.g. Facebook & Twitter
• Minneapolis & Richfield• Communication partners• Address the differences
in quality of life values • Coordinate and
communicate abrupt schedule changes
Peer Review Recommendations
• Freeway and ramp closures• Detours • Residential roadwork • Noise and dust• Access to businesses• Driving directions
Most Frequently Asked Questions
• Residents/Motorists• Richfield & Minneapolis• Elected Officials• Major sports team• Metro Transit • Businesses• Ombudsman• Schools• Local events
Stakeholders and Partners
Q&A?Thank you!
Minimize vs Mitigate• Does Mitigate Mean Money?• Businesses Like Money• Set and Manage expectations• Minimize means “Reduce” Impacts• Engage Businesses & Communities• Channel Creativity
Minimize/Mitigate/Initiatives
• D-6 – In this Together
Community Relations Position• Ombudsman• Peer Review• Report to Legislature – 2009
• Sec. 2. [160.165] MITIGATION OF TRANSPORTATION CONSTRUCTION IMPACTS ON BUSINESS.(2) "substantial business impacts" means impairment of road access, parking, or visibility for one or more business establishments as a result of a project, for a minimum period of one month; and
Subd. 2. Business liaison. For such projects, the transportation authority shall designate an individual to serve as business liaison between the transportation authority and affected businesses.(b) The business liaison shall consult with affected businesses before and during construction to investigate means of mitigating project impacts to businesses. The mitigation considered must include signage. The business liaison shall provide information to the identified businesses before and during construction, concerning project duration and timetables, lane and road closures, detours, access impacts, customer parking impacts, visibility, noise, dust, vibration, and public participation opportunities.
Being a Good Neighbor
• People & Businesses Live Along our Projects
• Balance Mobility Thru a Corridor with Livability Around a Corridor
• Circle of Influence• Good Faith Efforts
Being a Good Neighbor
• Who Are Our Neighbors?• When Do We Engage Them?• How Do we Engage Them?• Share Best Practices
Drivers of Change
• Dot Business Impacts Many• DOT Role includes Dealing with
Impacts• Legislative Attention & Action• Managing Change for Ourselves• Many Good Examples
Roles & Responsibilities• Department Leadership• Planning and Design • Construction Team• Contractors• PACs / PR Managers• Ombudsman• We all Have a Role
Questions
• Thank you for your Participation