Strategic Quality Planning By Taylor Ellis-Sherinian.
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Transcript of Strategic Quality Planning By Taylor Ellis-Sherinian.
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Strategic Quality PlanningOverview
• What is Strategic Quality Planning• Brainstorming Exercise• What is a Strategic Quality Plan
– How is it developed and implemented• How does it work• Real World Example• Strategic Quality Plan Practice Exercise
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Strategic Planning
• The process in which an organization will identify its business strategies.
• Once an organization has defined its strategy, the organization must devise and develop a plan to implement its strategy.
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Strategic Quality Planning
• The process in which an organization will identify its business strategies.
• A major part in Strategic Quality Planning (SQP) is emphasizing quality improvement in the process as the organization works towards its strategy.
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Strategic Quality Planning should…
• Identify potential improvements
• Prioritize potential areas for improvement
• Plan how improvements can be made to achieve business strategies that improve quality
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Brainstorming Exercise
• Mind Map– Taking a single idea and writing as many
concepts that come to mind in response to the initial concept.
• Create your own Mind Map of a current process in your department or in the organization that you feel can be improved.
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Two Essential Parts• Dr. S. Thomas Foster teaches that SQP has
two essential parts.– Content– Process
• Content- strategy content helps to determine what is contained in the SQP
• Process- the tools and steps are determined to develop the SQP
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How to Develop a SQP
1. Develop a quality strategy
2. Establish goals and objectives
3. Identify specific quality initiatives
4. Implement a action plan
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Develop a Quality Strategy
• Establish a vision and a mission for the Quality Strategy.
• What do you want to accomplish?• What are your goals?• Do you want to base your strategy upon
cost, differentiation, or focus?
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Establish Goals and Objectives• Asses the current
business situation.• What are the customer
needs?• What objectives will
enable the organization to develop the quality strategy?
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Identify Specific Quality Initiatives
• What process can be improved?
• What are the strengths and weaknesses?
• What tools can be utilized to improve?
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Implementing An Action Plan
• Now bring together the strategy, the objectives and goals, and the quality initiatives.
• Determine how and when the SQP will be implemented.
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Time Is Money
• It takes time to achieve business goals!• U.S. General Accounting Office study
showed that it takes 3.5 years to see significant results.
• A U.S. Auto Industry study found a 2.26- year difference between customer recognition of quality improvement and quality improvement.
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How Does SQP Work
1. Develop a quality strategy
2. Establish goals and objectives
3. Identify specific quality initiatives
4. Implement a action plan1. Use a tool like Hoshin Kanri and catch-ball to
help implement the SQP
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Exercise
• How do you make toast?
• List the steps that you need to followed to make the perfect plate of toast.
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Key Takeaways• The Content
– Develop a quality strategy– Establish goals and objectives– Identify specific quality initiatives
• The Process– Implement a action plan– Use a tool like Hoshin Kanri and catch-ball to
help implement the SQP
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Key Takeaways
• Every process can be improved.
• SQP involves a great deal of communication.
• Map out the process.
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Reading list• Fawcett SE, Ellram LM, Ogden JA. The new product development process. In: Supply chain management: From
vision to implementation. Upper Saddle River, NJ 07458: Pearson Education:110. • Foster S T. Strategic quality planning. In: Managing quality: Integrating the supply chain. Fourth Edition ed.
Pearson Eduction, Inc.:102. • G. Dennis Beecroft, (1999),"The role of quality in strategic management", Management Decision, Vol. 37 Iss: 6
pp. 499 – 503• Ross L. Chapman, Peter Charles Murray, Robert Mellor, (1997),"Strategic quality management and financial
performance indicators", International Journal of Quality & Reliability Management, Vol. 14 Iss: 4 pp. 432 – 448• Yoshio Kondo, (1998),"Hoshin kanri - a participative way of quality management in Japan", The TQM Magazine,
Vol. 10 Iss: 6 pp. 425 – 431• A Case Study of Harley Davidson's Business Practices
http://infotechdesign.net/itd/a-case-study-of-harley-davidsons-business-practices.html. Accessed 11/19/2012, 2012. Reginald A. Bruce, College of Business and Public Administration University of Louisville. A case study of harley davidson's business practices. . TUESDAY, 25 NOVEMBER 2008.
• Mildred Golden Pryor, Texas A & M University – Commerce, Leslie A. Toombs, University of Arkansas – Fort Smith. MANAGEMENT MODELS AND QUALITY INITIATIVES IN SMALL BUSINESS .