STATE OF CONNECTICUT...proposal response? Q7 Response: No, the Sample Contract Document is not a...

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RFP ADDENDUM RFP-18 Rev. 11/17/16 Prev. Rev. 3/13/14

STATE OF CONNECTICUT DEPARTMENT OF ADMINISTRATIVE SERVICES

RFP NO.:

18PSX0277

Susanne Hawkins Contract Specialist

PROCUREMENT DIVISION 450 Columbus Boulevard, Hartford, CT 06103

Proposal Due Date:

12 July 2019

860-713-5064 Telephone Number

Date Addendum Issued:

10 June 2019

PLEASE NOTE: This document has been marked as “Returnable”. Electronic submittal of this document indicates that your

company has read and accepted any modifications to the RFP that are contained in this Addendum.

RFP ADDENDUM #3 DESCRIPTION: CCSES Replacement Project - Design, Development & Implementation FOR: Department of Social Services PROPOSERS NOTE: Responses to submitted RFP #18PSX0277 questions posted below: Question 1: Has a budget been allocated for this project? May I know an estimated contract value if possible? Q1 Response: Yes. The Feasibility Study in 2017 estimated the total cost for implementation of a hybrid solution to be $68 million of which the DDI cost (including infrastructure – hardware and software license) was estimated to be about $43 million. The State would like the vendor community to address the project’s requirements in detail and propose their approach to the solution. It is important to be strategic about what the vendor can do versus what is cost effective for the success of the program. Proposers should calculate their cost proposal for a solution that is within a reasonable margin. As mentioned in the RFP, the State is looking for the total cost of ownership for 10 years. Question 2: To provide our firm with enough time to develop a responsive proposal that outlines our approach to meeting the requirements and objectives outlined in the RFP, will the agency extend the due date by one month? Q2 Response: Reference RFP Addendum #2 issued on Wednesday, May 29, 2019 to extend the RFP due date. RFP #18PSX0277 due date has been extended through Wednesday, August 7, 2019 at 2:00 pm (Eastern Time). Question 3: Will you please extend the due date for the proposal 4 additional weeks? Please note that the State of Indiana also has a similar Child Support Modernization RFP released which is due very close to the State of CT's. The extra 4-weeks will provide the vendor community more time to author the highest quality responses to CT given the conflicting schedules. Q3 Response: Reference Q2 response. Question 4: Will there be an option to join the Thursday May 23rd bidder’s conference virtually? Can a conference call line be set-up to allow for remote participation? Q4 Response: No, the May 23, 2019 optional pre-proposal conference is an overview of the RFP process and project information for the solicitation. After the conference, slides from the conference will be posted on the Bidder’s Library.


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Question 5: Is the SP-26 Contractor Information Form the only document that requires to be e-signed. Q5 Response: Yes and the form needs to be submitted and uploaded from the email of the person that has corporate authorization to bind the company into contract. Therefore, the person that has corporate authorization will need to have a BizNet Account created for their email and their email will need to be connected to the company BizNet account. Question 6: All Affidavits need to be submitted and signed by the person that Corporate Authorization even if the Affidavit is Not Applicable? Q6 Response: Yes, all affidavits to be submitted with the proposal submission and must be signed by the person that has corporate authorization to bind the company into contract. Please reference on Page 3 and 4 of the RFP Document Instruction Link for Uploading Affidavits. Question 7: Does the State desire prospective bidders to comment on the Attachment 1 – Sample Contract in their proposal response? Q7 Response: No, the Sample Contract Document is not a required returnable document, this is a sample Contract Document only that contains our Standard Contract Language Terms and Conditions. Question 8: On page 13 of the RFP Document, per the roles and responsibilities of the key project teams outlined in the RFP document, can the Department clarify if IV&V, the QA and/or the PMO have been selected for this project? If so, can the Department provide the names of the vendors? If not, does the Department intend to release separate RFPs for the procurement of these services with another vendor? Q8 Response: IV&V is in procurement phase which will be finalized before bringing DDI vendor on board, the PMO function is already in place which is managed by Department’s EPMO Group, and the QA function is anticipated to be done internally. Question 9: Are bidders permitted to include a letter of transmittal? Q9 Response: Yes. Question 10: With the RFP extension of the due date for proposals, would the State consider allowing for a second round of questions? Q10 Response: No, not at this time. Question 11: In the RFP Document, on page 94 of the Submittal Requirements may bidders submit longer documents in a separate section 7? (e.g., Project Schedule, Financial Statements, and Other Applicable Value-Added Services) Q11 Response: Yes. Question 12: For clarification, would the State please confirm which percentage of System Availability will the one expected from Vendor, 99.96% as per RFP, or 99.9% as per Contract? Q12 Response: System Availability 99.96% as per RFP specifications. Question 13: Included in the conceptual technical architecture of the new CCSES system is a Master Data Management Database. Does this already exist and require integration as part of the modernization? Or, is this a new requirement for the new system to support a master client record? Q13 Response: Child Support is currently not using an MDM solution. The conceptual architecture provided is meant to be suggestive and should be used as a guidance by the vendors to get a high level perspective of the new system– State is not prescribing a certain solution and is looking for the best approach and solution from the vendors.


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Question 14: How many users are anticipated for the new CCSES system? Q14 Response: There will be a total of about 2600 users who will have access to the system (besides citizens who can log in online for viewing/updating some limited information). Out of the 2600 internal State users, about 2000 will have inquiry only access and about 600 will be able to enter/update/modify information. Question 15: Is the Enterprise Project Management Office fulfilled by state staff or will a contractor be procured to provide these services? Q15 Response: Reference Q8 response. Question 16: Is data conversion required for the Fatherhood Initiative separate/in addition to the legacy data? If yes, in what format is the legacy Fatherhood Initiative data? Q16 Response: There is no requirement for legacy Fatherhood data conversion. Question 17: How many legacy data systems will conversion be required and was is the source format of each? Q17 Response: Only current CCSES legacy data needs to be converted which is in UniVerse DB (hierarchical flat file format). Also, Vendors may need to associate some (low number) of the case related documents, with the existing cases. Question 18: RFP requirement in Section 1.1.10 Security, the system must comply with IRS Publication 1075, does the State anticipate storing FTI data as a part of the solution? If so, will you accept a hybrid solution where FTI data is stored on-premise or in a third-party solution that meets IRS 1075 requirements? If the State does not anticipate storing FTI data in the solution, can the State please adjust and remove the RFP requirements that refer to mandatory 1075 compliance? By not removing this requirement, this will make a significant difference in complexity and cost in the vendor's proposed solution. Q18 Response: System and any component of the system that has FTI data (stored, processed or transacted) must be IRS Publication 1075 compliant. Question 19: RFP requirement for System Availability, the Contractor should ensure application software component uptime (CCSES availability) is no less than 99.96% of host environment uptime (server, operating system, and storage) for all major functions excluding scheduled downtime or CCSES-initiated downtime. Cloud Services Provider (CSP) uses commercially reasonable efforts to make its on-demand services available to its customers 24/7, except for planned downtime, for which the CSP gives customers prior notice, and force majeure events. While availability SLAs can be negotiated in a contract, the calculation is measured quarterly and not monthly. Can the State please adjust this requirement and specify that the SLA requirements can be negotiated based on the Service provider chosen? Q19 Response: SLA requirements will be negotiated. Question 20: Are bidders allowed to provide any exceptions to the RFP requirements? For example, there are requirements that would not apply to cloud-based solutions or, in some cases, the Cloud Solution Provider does not fully meet requirements explicitly as written. How are bidders to include these exceptions or assumptions, with explanation, in their proposal for the City's review and consideration without being non-compliant with the RFP? Q20 Response: Please follow the instruction in Appendix A - Requirements Matrix. If the requirement cannot be met, please select NM against the requirement and provide an explanation as to why it cannot be met.


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Question 21: What is the number of end users and split of the users between functions (RFP says minimum number of users as 500)? Q21 Response: There will be a total of about 2600 authorized users who will have access to the system (besides citizens who can log in online for viewing/updating some limited information). Out of the 2600 internal State users, approximately 2000 users will have “inquiry only” access and about 600 will be able to enter/update/modify information. The ‘highwater’ mark for the most concurrent users in the last four years was 463 on July 25, 2016. Question 22: Should the infra costs be included in the cost of the solution? Q22 Response: Yes Question 23: Does the State have any preferred cloud solution provider? Q23 Response: No.

Question 24: Has the State seen demos of any other vendors? Q24 Response: The state has not seen any Vendor demos. However, some states were contacted for information during feasibility study, please refer to Appendix I for details. Question 25: Do you have any integration with external systems? If so, how many systems integration required? Q25 Response: Yes, please review Section 1.1 - Functional Requirements for system integration needed for various system functions/modules. The exact list of all interfaces will be finalized during the project but the Function Description and the graphics in Section 1.1 provides a good idea of all the key interfaces expected in the new CCSES system. Question 26: How many years of legacy data should be migrated to the new from existing system? Q26 Response: All legacy data needs be converted to new system. Any exceptions will be discussed during the project execution phase. State is already analyzing the legacy data quality and will do some cleansing prior to the start of the project so the vendors can focus more on the data mapping and business rules to convert the data. There will be some data issues/errors found during conversion process and will need to be fixed by the vendor during the project based on the results of mock and test conversions.

Question 27: Will all users/functions require Web / Mobile / Tablet accessibility? Q27 Response: Only some limited functions will need to be available to citizens and business partners via the web portal and mobile. Question 28: Please provide the number of concurrent users? Q28 Response: Reference Q14 and Q21 responses for user counts and number of concurrent users.

Question 29: Any specific choice of technologies to be used in the proposed solution Q29 Response: The State does not prescribe a specific technology or solution – we are looking for the best solution and approach from the vendors.

Question 30: What is the State’s preferred reporting solution? Q30 Response: Refer to the table on page 35 of RFP Document. State is expecting the vendors to propose a reporting solution.


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Question 31: Does the state have common master data with other IVA and IV E agencies? Q31 Response: State uses EMPI (Enterprise Master Person Index) based on the NextGate platform to keep a central repository of clients between some DSS systems. It is envisioned that Child Support system will also be linked to this system and EMPI will be used to create unique client IDs and exchange client data between agencies like IV-A and IV-E. Question 32: How is the Total Cost of ownership common sized? - Should we include infra costs in the Total cost of ownership estimate? If so can the State provide the list of infra assets they have in place? Q32 Response: Proposer to price all hardware and software components for all environments.

Question 33: Go Live date? Do you prefer county wise go live with full feature set or feature wise go live across the State? Q33 Response: Refer to Implementation Section 1.3.15 in the RFP Document. Vendor to propose their recommended approach for a successful implementation. Question 34: What is the budget of this contract? Q34 Response: Reference Q1 response. Question 35: Who is currently providing the M&O services for the current program? Q 35 Response: Auctor Corporation.

Question 36: In the TCO, if we assume an Early go live compared to the estimated 40 months, should we reduce the M&O costs of the current system? Q36 Response: No, State is looking for ten years TCO as requested in cost proposal. Question 37: Can Engineering and Configuration work be done off shore with the Data not leaving the US soil? Q37 Response: Yes, however the Data can’t leave the United States. Question 38: Does the State have license for any data migration/ETL tool? Q38 Response: No Question 39: Has the Agency had any contract with any other States where their process and technology modernization may provide a blueprint for your to-be CCSES model? Q39 Response: No Question 40: RFP says DDI Proposer developed training material to deliver functional training to the remaining State users. How many State staff members will be needed to be trained? Q40 Response: Please refer to Section 1.3.13 TASK 13 – END USER TRAINING Question 41: With regard to Training Will the agency manage the logistics associated with classroom training (providing lab space and computers, enrolling users, managing travel, etc.) or should the vendor plan to deliver those services. Q41 Response: Yes, State will provide classroom facilities for training and enroll users. For Travel to office locations, State will only manage for State staff. Vendors will manage their own travel.


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Question 42: How much time is the agency willing to allow to fully train all users? Do you have a training interval in mind (both before and after system go-live)? Q42 Response: Please refer to Section 1.3.13 TASK 13 – END USER TRAINING and propose accordingly. Question 43: Ref RFP page # 95: Can the Proposer have a partner/subcontractor? (In the RFP does not mention about this other than Staffing) Q43 Response: Yes, however, the awarded Contractor will be responsible for their own proposal submission and will be responsible manage the Contract and lead the project to a successful implementation. Question 44: What are the different types of users (e.g., citizens, business partners, employees, administrators etc.) and what are the user counts respectively Q44 Response: There will be a total of about 2600 users who will have access to the system (besides citizens who can log in online for viewing/updating some limited information). Out of the 2600 internal State users, about 2000 will have inquiry only access and about 600 will be able to enter/update/modify information. The different types of users are – Employees of OCSS/SES, other agency (IV-A, CT Care for Kids, DSS Auditors, ITS), Help Desk and Administrators. Question 45: Is Agency going to support multi browsers? If yes, what are all the browsers that need to be considered for Browser Compatibility testing? Q45 Response: Internal State Users will only use one browser as approved by State (refer Appendix F). Citizen-facing functionality (portal and mobile) will be browser independent. Question 46: Do all referrals have the same format and data type irrespective of sources of case initiation (e.g. TANF, Medicaid, Child Welfare, CT Judicial Department and others)? Q46 Response:

1) Referrals from TANF and Medicaid are in the same electronic format – a file of new referrals, updates, and closures is created during their nightly batch processing window. The file is transmitted from the statewide eligibility system to CCSES via a managed file transfer. Hard copy supporting documents may be routed from the eligibility workers to the child support unit as needed.

2) Referrals from sister states for action under UIFSA may be received by CSENet and US Mail 3) Non-IV-D cases are received as paper referrals by mail or in person. 4) In person applications are paper based.

Question 47: What is the format and layout of referrals that the Department currently receives from other sources? (does it include only data, paper documents/files, or combination of data and documents) Q47 Response: The agency receives electronic referrals from two sources – in state TANF and Medicaid (including ‘inferred’ Foster Care cases) from the agency’s integrated eligibility system (ImpaCT). Interstate cases may be received electronically via the CSENet interface. The CSENet formats are promulgated by the federal Office of Child Support Enforcement. The referrals from the integrated eligibility system follow the same format regardless of program type. See Attached Document to this RFP Addendum 3 for various record layouts used in the Eligibility to Child Support interfaces. The file layouts are provided for illustration purposes only and should not be considered authoritative. Question 48: What is the average daily number and frequency of new referrals that the Department receives? Q48 Response: For the five year period ended 5/31/2019 a total of 32,085, and based upon 249 work days a year, the agency has received approximately 26 referrals per day. Support Enforcement Services averages 4 new interstate referrals and 4 status updates per work day.


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Question 49: What is a typical number of documents per case? How many of them are generated by the system throughout the process and how many originate from the source/recipient? Q49 Response: The number of documents depends on the type of data that is being entered or updated. At the time of case initiation, there are some documents which are needed for verification that will need to be scanned as part of the case setup. As the case flows through various stages, there are several notices and forms generated by the system based on business rules. Question 50: How many external systems would interface with the new CCSES system in total? Q50 Response: Reference Q25 response. Question 51: What is the current Interactive Voice Response (IVR) platform? Does the Department plan to replace the existing contact center/IVR platform with the new one? If it does, is it in the scope of this RFP? What would be the preferred IVR platform in that case? Q51 Response: The Department is in the process of reviewing the feasibility of replacing the current IVR system. The replacement of the IVR system is not in the scope for the vendor. Setup of the IVR menu system and integration with the new CCSES system for it to provide real time information to the customers is in scope for the DDI vendor. Question 52: If the contact center platform/IVR will remain the same, what Application Programming Interface (API) is exposed by the platform? Q52 Response: Please reference Q51 response, the IVR system software can consume SOAP and RESTFul web services. Question 53: In reference to the following: “Prior experience in delivering Child Support Enforcement systems would be desirable.” Would a subcontractor’s past performance in delivering Child Support Enforcement systems be acceptable? Q53 Response: Yes. The Department would however expect key team members to have relevant experience in implementing similar large public sector projects, preferably Child Support. Question 54: We recommend that the State request demonstrations of proposed solutions. Q54 Response: Please see RFP Document page 91 – Proposer Requirements Question 55: We recommend that a FedRAMP approved environment be mandatory. Q55 Response: For Cloud Solutions, FedRAMP is a requirement that needs to be met by the Vendor, as specified on Page 8, 19 and 35 of the RFP Document. Question 56: On page 9 of the solicitation under “Business Goals and Objectives” there is a mention of dual agency arrangement. Can we have more information on this arrangement as it pertains to the solicitation? Q56 Response: As specified on page 12 of the RFP Document, The Child Support/IV-D Program is administered by the Department of Social Services, Office of Child Support Services (OCSS) which works closely with the Support Enforcement Services (SES), Judicial Branch, through a cooperative agreement. SES is responsible for court-based enforcement and most order modification processes. Briefly, the Case Establishment/Management, Locate and Financials are handled by the OCSS and SES is responsible for all Enforcements. There are users from both offices that will use the new system.


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Question 57: For data migration – what is the volume of data in the existing system (database, FileNet and Sharepoint) that needs to be migrated to the new CCSES platform? Q57 Response: Data will only be migrated from the CCSES UniVerse application. In the UniVerse DBMS data are stored in files rather than tables. The CCSES application has some 626 files. Many of these files are parts of a whole. For example, the file for receipts may be viewed as one monolithic file, or as 31 sub files. Therefore, the receipts alone account for 32 of the 626 referenced files. There is approximately 300gb of data as measured by disk usage. Question 58: Where does the Department’s Enterprise Master Person Index (EMPI) first mentioned on page 21 reside – is it maintained in a database – if so, what database is used? Q58 Response: EMPI platform and database resides in CT State Data Center, hosted by the BEST and supported by NextGate. www.nextgate.com. Question 59: The “Key Interfaces” depicted in Figure 3 on page 22 – are these bi-directional or uni-directional – How is it interfaced today – SOA, data exchanges through an enterprise bus or simple data import-export? Q59 Response: Some interfaces are unidirectional (sending or receiving information) and some are bi-directional based on the function being performed. Most of the interfaces today are point to point and use batch exchange of data. Though the State has an ESB, it is not being used by CCSES today. State is looking for the interfaces to be re-engineered using web services, where possible, and use of an integration engine that will make It easier to maintain the interfaces in future. DDI vendor will lead the design for all the interfaces during the project. State has licenses for Pilotfish which can be provided to the vendors if that is the solution recommended. Question 60: For Financial Management and payment processing – does the state use any preferred payment gateway like Pay.gov? Q60 Response: All payments are currently handled through State Disbursement Unit. Question 61: Is there an existing Interactive Voice Response solution in use today at the State of CT or is the vendor expected to provide IVR options as part of the proposed solution? Q61 Response: Reference Q51 response. Question 62: Can the State provide a list of imaging hardware (scanners) in use today that is expected to be integrated into the CCSES? Q62 Response: Each office has multifunction devices with scanning capability. As of this writing they are primarily Toshiba eStudio devices. Question 63: How many named users will be using the new CCSES platform? How are these distributed – staff, registered users, guests? Q63 Response: Reference Q14 and Q21 responses. Question 64: What are the State’s data retention policies? Q64 Response: Standard retention requirements are established by the State Librarian. Schedule S6 pertains to Information Systems Records (See https://ctstatelibrary.org/wp-content/uploads/2018/02/S6-Information-Systems-2010.12.pdf)

http://www.nextgate.com/https://ctstatelibrary.org/wp-content/uploads/2018/02/S6-Information-Systems-2010.12.pdfhttps://ctstatelibrary.org/wp-content/uploads/2018/02/S6-Information-Systems-2010.12.pdf


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Question 65: Is the new CCSES platform expected to support internationalization and Section 508 compliance? Q65 Response: Yes, the system needs to be ADA (section 508) compliant. Internationalization – if the question pertains to maintaining international addresses, the system needs to take care of that. Question 66: Could we assume that the vendor(s) and their sub-contractors who participated in developing the feasibility study will be precluded from bidding as a prime or a subcontractor to another for this solicitation? Q66 Response: Yes. Question 67: On page 95 of the RFP Document, RFP Section 5, Business Information states, “Should proposers wish this information to be considered confidential, proposers should mark this information as “Confidential”. Any “Confidential” information will not be made available to the public and will only be reviewed by the evaluation committee.)” We assume that this protocol be followed for any sections considered to contain information that is nonpublic, confidential, proprietary and/or trade secret information. Is this a correct assumption? Q67 Response: Yes, only proposal information that is truly nonpublic, confidential, and proprietary and/or a trade secret information can be considered confidential information. Please note that project pricing is not considered confidential and the entirety of the proposal document can’t be marked as “Confidential”. For further information, please reference contract language requirements in Attachment 1 – Sample Contract, Section 35 Public Records and FOIA for further information on the State’s obligation under the Freedom of Information Act. Question 68: Instruction to Proposers – Proposal Schedule What are the tentative award date and start date of the project? If these are unknown, can OCSS suggest a tentative start date vendor should use for the preliminary project plan to be submitted with the RFP response? Q68 Response: Assume a tentative start date of Mar 1, 2020. Project Plan can also be prepared using generic Month 1, Month 2 to show a relative schedule of tasks and deliverables. Question 69: Section 1.1.11 Document Management (Scanning and Document Generation) Do you currently use any central or distributed capture tools, such as Datacap, to scan inbound documents? Q69 Response: No. Vendor to propose their capture and document management solution. Question 70: Section 1.1.12 – Workflow Management & Business Rules Engine Will the State consider the workflow management functionality used by the New Jersey child support system or is the State looking to replace workflow management using a BPMN engine? Q70 Response: State is open to all options and the best solution that meets the requirement. State is not prescribing a solution. The requirement as specified in the RFP is for a scalable, flexible solution that is user friendly, easy to maintain and uses a platform that will last for the next few decades. Question 71: Section 1.1.12 – Workflow Management & Business Rules Engine Will the State consider the table-driven rules management coded within the New Jersey child support application that fulfills all requirements or will the State exclusively consider the integration of a Business Rules Management Engine? Q71 Response: The requirement is for the business rules to be abstracted thereby providing more flexibility and improved maintainability of business rules by the Department staff.


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Question 72: Section 1.1.13 – Quality Control If a vendor offers a dashboard that it believes meets the state’s functionality and configurability needs for the desired Quality Control Dashboard but also includes other features, is that sufficient to meet the requirement in section 1.1.13 Quality Control at the top of page 32 of the RFP? Or does the state firmly require a separate Quality Control Dashboard? Q72 Response: Vendor to recommend the best solution for this requirement. Requirement is for the Agency Quality Control staff to view case data, events in case history, statistics on performance etc. as described in that section. Question 73: Section 1.2.2 – Web Portal and Mobile application During the initial phase of the project would the State consider a mobile application that supports all of the requirements for the customer portal accessible in phones and tablets? Or will the State require a separate Windows-based customer portal in addition to the mobile application? Q73 Response: The State expects the Vendors to recommend the best solution/approach for web portal and mobile application. Question 74: Section 1.3.1 – Office space for core team member -- State Facilities for vendors

I. What are the available access hours to the State’s facilities? II. Will the facilities be available during after-hours, weekends, and holidays?

III. What are the requirements for the vendor’s staff to obtain access (e.g., access cards, user accounts, etc.)? Are there conference rooms available to the vendor staff?

IV. How many people can be accommodated? Are there projectors and WiFi available? V. What is the available LAN bandwidth in the facilities available to the vendor (e.g., 100Mb, 1000Mb)?

Q74 Response: I. The facilities will be available during standard working hours.

II. Availability for after-hours and weekends will be based on the needs of the project. III. DSS will be responsible for obtaining vendor access cards and user accounts. Conference rooms are available

by reservation. IV. There will be sufficient space for up to 25 staff. Projectors are not available as of this response. Wifi is not

available as of this writing. V. Bandwidth is 100 Mbps

Question 75: Section 1.3.1 – Office space for core team member -- State Facilities for vendors -- Network

I. How many ports are available for each office space? II. Will phones be available?

III. Will WiFi be available and if so, at what speed? IV. What are the existing connection speeds to the internet? V. Are connections to the internet with or without proxy?

VI. Will the vendor have the ability to establish VPN connections to their headquarters? VII. What is the available bandwidth for the vendor-designated area to the state’s data center?

VIII. What are the requirements for the vendor to connect to the State’s network (e.g.., anti-virus software, operating system patch management, etc.)?

Q75 Response: I. To be determined

II. Yes III. No IV. 100 Mbps


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V. Filtered, no proxy configuration required to PCs VI. Yes, either branch to branch VPNs or individual VPN access using Cisco AnyConnect are supported.

VII. To be determined VIII. Vendor will need to follow state policies, will be provided to the selected vendor Question 76: Section 1.2.1 Conceptual Technical Architecture of the new CCSES System – Service Oriented Architecture (SOA) & Requirement #1.1.9 -- Requirement Matrix Page 35 of the RFP document states that "The system must be designed using a Service Oriented Architecture (SOA)." and requirement number 1.9.1 from the requirement matrix states that "The system must use an integration engine to automate the interfaces using a SOA based architecture, where possible." Will OCSS consider microservices architecture? Q76 Response: State is open to all options - Vendor to recommend the best approach/solution. Microservices architecture is a variant of SOA architecture and if that is the recommendation, the Vendor should provide information on how it will be designed, implemented, rolled out, and maintained including benefits to the State. Question 77: Section 1.2.2 Conceptual Architecture of the new CCSES System Is PilotFish the preferred platform for enterprise integration? Q77 Response: Yes, PilotFish is preferred but the State is open to other solutions too. State currently owns perpetual enterprise licenses for PilotFish, so there is no licensing cost to use PilotFish. Question 78: Section 1.2.2 – Document Generation -- Document Capture/Scanning Do you currently use any central or distributed capture tools, such as IBM’s Datacap, to scan inbound documents? Q78 Response: No, Child Support is not using integrated document capture and generation tools currently. Most of the documents generated use a manual process with little automation. Question 79: Section 1.2.2.2 – Technical Requirements – Document Generation On page 35 of the RFP, it states that "Child Support currently uses PlanetPress, but the Department is open to other solutions. As Adobe Experience Manager (AEM) is listed as an emerging standard, do you anticipate any issues migrating from PlanetPress to AEM? Does OCSS have any preference between PlanetPress and Adobe Experience Manager? Q79 Response: As stated in the RFP, Vendors to propose the best solution for an integrated document generation that meets the State needs. However, DSS and SES has experienced form designers who work on PlanetPress to create and maintain form templates and the PlanetPress solution can be integrated with other solutions. Question 80: Section 1.2.2.2 – Technical Requirements – Application Lifecycle Management Tools Will the State consider the use of Atlassian tools such as Jira, Bitbucket, and Confluence to handle the application lifecycle management (ALM)? Q80 Response: Department does not have a preference and is open to the best solution for ALM. Question 81: Section 1.2.2.2 – Technical Requirements - Database Does the State have a preference between SQL Server, Oracle, and DB2? Will the licensing cost be a determining factor in your final selection? Q81 Response: No, there is no preference. Department wants the best overall solution and value. Question 82: Section 1.2.2.2 – Technical Requirements -Commercial cloud vs. Gov cloud Do you have any sensitive data that requires the use of Gov Cloud instead of a FedRAMP authorized commercial cloud? Q82 Response: As specified, the requirement is for a FedRAMP certified cloud solution.


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Question 83: Section 1.2.2.2 – Mobile Applications What is the vision behind mobile application development? Do we need to use frameworks, such as Xamarin, PhoneGap, or ReactNative to develop code once and deploy on multiple OS? Or does the Mobile app need to be developed in native code for Android and IOS? Is OCSS expecting clients to submit new applications via mobile devices? Should the mobile app have the ability to support direct and recurring payments through credit/debit cards? If the mobile app needs to support direct payments, please provide the list of current payments providers currently under contract with the State. Do you have any statistics currently available for the web site which depict device types used to access the current web site, (i.e. Desktops/PC’s running Windows, Mac or Linux, Mobile devices running Android or IOS) Q83 Response: Develop once and deploy on all OS (Progressive App preferable). Clients should be able to submit new applications online. They may still need to come into the office to complete their case related paperwork and get their documents verified. All payments for Child Support are handled/processed through the State Disbursement Unit that sends the information to CCSES system for tracking. Child Support is not using a web portal or mobile app currently in the existing legacy system. Question 84: Section 1.3 – Project Tasks and Deliverables – Source Code Page 41 of the RFP states that The Department should own all the deliverable, working products, and program/applications source code. Outside of the core child support application, is the State’s intention to also own the source code of third-party applications (e.g., customer service portal and mobile applications)? Is the State open to evaluating a perpetual licensing model if it would results in both short and long term cost savings? Is the State interested in entertaining SaaS (Software As A Service) solutions to reduce the Total Cost of Ownership of the mobile app and customer facing services? Q84 Response: The State’s intention is not to own source code for 3rd party applications and licensed software platforms. Department will own the code/configurations/customizations using those platforms. Department is open to all options and the best solution from the vendors that meets the requirement and reduces the total cost of ownership. Question 85: Section 1.3.6 – Assessments and specifications

I. Can you provide details on the existing CCSES core network hardware? II. Can you provide details on the existing hardware for core and parameter firewalls?

III. How many ports are available or reserved for the new infrastructure? IV. Can you provide more details on the existing backup equipment and solution? V. Is there currently any network connectivity from the data center to a cloud service provider?

Q85 Response: Vendors to assume that the On-Premise Networking, Firewalls and any other State supported systems that would interact with the new CCSES solution will be the State’s responsibility. Vendor will work with State IT to ensure that the new solution will work with the State networking environment. The details will be shared with the selected vendor. Question 86: Section 1.3.9 Task 9 – Data Conversion and Migration - ETL tool Can you please confirm if SAP data services are in use for ETL (Extract, Transform and Load) and data quality jobs? Q86 Response: No.


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Question 87: Section 1.3.10 Task 10 – Construction (Development) -- Batch Scheduler Do you currently use any batch scheduling software, such as CA Workload automation? Q87 Response: The current system makes use of both cron at the Linux level and schedulers and job orchestration facilities that are organic and peculiar to the CCSES application. Question 88: Section 1.3.10 Task 10 – Construction (Development) -- Backups Should the State opt for a cloud-based solution, what would the OCSS’ preferred backup location (i.e., State's data center, backup cloud provider, or on the same cloud provider)? For example, if AWS is selected as primary, backups can be stored on the State's data center or Microsoft's Azure cloud. Q88 Response: Vendor to recommend the best approach with pros and cons. Question 89: Section 1.3.9 - Data Conversion and Migration

I. During conversion, can we make up dummy dependents records if the case is missing dependents? II. If cases with arrears are in inappropriate buckets, can the conversion program automatically move the funds to

the correct buckets (e.g., Never Assistance with PA arrears the arrears will moved to the NA Arrears bucket)? III. How does the State expect TANF cases to be converted if the grant amount is missing? IV. Is there any existing process for member merge? What is it?

Q89 Response: Selected vendor to work out the details of data mapping, data cleanup and conversion during the project. Question 90: Section 1.3.9 - Data Conversion and Migration Strategy

I. Will the State make available actual full production data to assist in pre-conversion activities? With the appropriate security mechanisms, can this data be exported to the new conversion environment?

II. How many external systems currently in place and outside of CCSES would be required for conversion? Can you name these external systems (e.g., Attorneys, Judges, Courtroom locations, laboratories, etc.)?

III. What is the State’s preference for the rollout schedule? Big bang or by region? IV. Conversion activities will require s system downtime, which will be maintained at the minimum possible levels.

Does the State have any constraints that would set a hard limit to this timeframe? V. Is the State planning to keep the legacy system in read-only mode for the regions that have converted to the

new system? For how long? Q90 Response: Selected vendor to work out the details of data mapping, cleanup and conversion during the project. Vendor can make appropriate assumptions based on their experience with similar projects. There are no external systems for conversion – only CCSES data needs to be converted. Payments cannot be impacted due to down-time. Yes, the State is planning to keep the legacy data in read mode. Question 91: Section 1.3.9 -- Data Conversion and Migration Management Plan

I. What is the State’s expectations regarding the conversion of historical financial transactions? II. Does CCSES currently have archival procedures for unused records? What are the archival procedures and

policies in place? III. Does CCSES allow a case type to change from Non-TANF to IVE or vice-versa? IV. Does CCSES have skeletal cases (case records that were initiated but the case creation process was never

completed (i.e., incomplete data)? If yes, what is the expectation for converting incomplete cases? V. Does CCSES have an expected success rate for cases to be converted?


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Q91 Response: Selected vendor to work out the details of data mapping, cleaning and conversion during the project. Question 92: Section 1.3.13 – End User Training Does the Department have a Learning Management System (LMS) they use for their web-based training? Q92 Response: Yes, DSS uses the SABA learning enterprise software for a learning management. Web based training is developed in Articulate Storyline V3 and launched through the DSSLearnCenter. Question 93: Section 1.5 – Key Staff Is the Test Manager required to have 15+ years of experience in training? Q93 Response: Please read this as “15+ years of managing and delivering Testing of large, complex systems preferably Child Support”. Question 94: Appendix A – Requirements Matrix – Requirement #1.12.7 - Backups The requirement states that “Current product is VEEM”. Please confirm that this refers to the VEEAM product (https://www.veeam.com/)? If so, does state have any long term contract with VEEAM backup and recovery product? Will the State consider other options? Q94 Response: We apologize for the typographical error. The current backup solution is indeed VEEAM. There is no long term contract. The agency will consider other options Question 95: Appendix A – Requirements Matrix - Requirement #5.5.1 – Translations

I. Does state have any restrictions on using external APIs, such as Google translate, Twillio, etc.? II. Can this data be sent outside of the OCSS and cloud infrastructure for translation? For example, to translate a

document from Spanish to English, CCSES application needs to send Spanish text to Google API over a secure channel. Then the Google API will process and return English text back to the CCSES Application.

III. Can you describe the format of the original documents (e.g., word documents, emails, and .pdf? Q95 Response: This requires further research. The Agency is responsible for obtaining approved translations of document templates that are used for outbound notices etc., however, the ask here is for the ability to translate inbound documents. Question 96: Appendix A – Requirements Matrix – Requirement 1.2.1; 11.3.8, 11.4.4 SMS messages - What is the anticipated volume of SMS and push notifications per month? Q96 Response: Initially the number may not be high, but the Department would like to use this as the preferred option to communicate with most customers. It is anticipated that the volume will ramp up over time. Question 97: Appendix A – Requirements Matrix - Requirement #1.13.8 – Portals Requirement 1.13.8 states that "Capability for reuse of existing "portal" technologies, if needed, combined with any new proposed portal solution." Please provide details on portal technologies currently in use in CT. Q97 Response: State is exploring the use of progressive app that can be used across different mobile devices and as a web portal. Vendor to propose their solution and the State will work with the selected vendor to finalize the best option for mobile app and web portal. Question 98: Appendix A – Requirements Matrix - Requirement #11.2.12 Fax Server - Do you envision the need to send or receive documents via Fax? If yes, do you have a fax server software in place? Q98 Response: No – Fax Server/software is not in place currently. State has a Fax machine.


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Question 99: Appendix A – Requirements Matrix - Requirement #5.6.1 Does the State have the means to store court recording? If yes, where are they stored? Can the new system interface with that repository? Q99 Response: This requirement does not pertain to court recording. It is for the State to take automatic actions based on business rules and record those actions taken by the system. Any changes to the case needs to be tracked to be able to view the case history/chronology. Question 100: Appendix F - CT-DSS Technology Catalog -- IBM Qradar and Splunk. There is an overlap between these products for log management. Can the State provide specifics on how you are using them currently and the purpose of each product in the context of CCSES? Q100 Response: These are the tools used today by different agencies for logging any events/exceptions and producing reports/dashboard for continuous monitoring of the platforms. These tools are not used for CCSES today. State is not prescribing a solution and is looking for the best solution and approach from the vendors. Question 101: Appendix F - CT-DSS Technology Catalog – Customer Relationship Management Since Salesforce is in the watch list for CRM, does OCSS prefer to build the customer portal using Salesforce, or would the State be open to reusing existing solutions for CCSES? Q101 Response: The state is not prescribing a certain solution and is looking for the best approach and solution from the vendors. Question 102: Appendix F - CT-DSS Technology Catalog – Business Intelligence – Zato Health Interoperability and SAP Both Zato Health Interoperability Platform and SAP Business Objects and SAP Business Objects are mentioned under the category of Analytics. Can you provide details on how Zato Health platform used for Analytics? Do you envision the need for both products on analytics, or do you anticipate delivering entire analytics on one platform for the new CCSES? Q102 Response: One platform. Subsequent to the creation of Appendix F, the Agency has added Tableau to the list of standards for reporting and analytics. The state is not prescribing a certain solution and is looking for the best approach and solution from the vendors. Question 103: Appendix F - CT-DSS Technology Catalog – Enterprise Document Generation Is Adobe Livecycle ES4 used by OCSS, SES or any other department or divisions in CT? What types of documents are produced with Adobe LiveCycle ES4? Q103 Response: Adobe Livecycle is used by other systems/agencies within DSS. The current child support system uses PlanetPress Suite from ObjectifLune (PlanetPress Design and Office Flow, https://planetpress.objectiflune.com/en/suite) for both OCSS and SES forms, court documents, and notices. The state is not prescribing a certain solution though and is looking for the best approach and solution from the vendors. Question 104: Appendix G – CT DSS Enterprise Architecture Principles - Cloud vs. On-premise As per the enterprise architecture principle BP-007, DSS preferred option is cloud. What is OCSS’s preferred alternative for the new CCSES system between Cloud vs. On-premise? Q104 Response: Cloud. Question 105: Appendix G – CT DSS Enterprise Architecture Principles - Cloud Service Provider Do you have a preferred cloud provider (CSP)? (Ex: AWS, Azure, etc.) Are other DSS application hosted on the cloud? If yes, who is the cloud service provider? Q105 Response: No. The state is not prescribing a certain solution and is looking for the best approach and solution from the vendors.

https://planetpress.objectiflune.com/en/suite


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Question 106: In Section 1.1.11 (Document Management), Scanning Operation – Will scanning take place on a “go-forward” basis or will legacy document scanning be required? If so, what is the approximate volume of legacy scanning? Q106 Response: Go Forward only. Vendors may need to convert some (low number) of the case related pdf documents and associate them with the existing cases. Question 107: What is the current size of database footprint (Current number of Databases, Tables, Size)? How far back is legacy data planned to be kept? Q107 Response: Reference Q57 response. Question 108: What is the approximate number of named users that will be using the system both within the agency and across the state? Q108 Response: Reference Q14 and Q21 responses. Question 109: What is the expected deliverable – SOW or Binding Proposal, or both? Q109 Response: The expected deliverable will be both the SOW and Contract Documents. Question 110: How many offices and internal users of the system will there be? Q110 Response: For number of users reference Q14 and Q21 responses. Vendors should plan their solution assuming 24 offices in the State - Refer to page 71 of the RFP Document. Question 111: What rollout plan do you envision – a big bang single-cutover, or slower rollout with current system in parallel with new system until all offices/users are migrated? Q111 Response: Vendor to recommend the best approach for a successful implementation with reduced risk. Question 112: Can you provide information about data volume? (total current database size, breakdown of database size for documents (and are they stored in current database or another document management system), and can you provide top tables utilized, with row counts? Q112 Response: Reference Q57 response. Question 113: In Section 3.1.6 – The System must provide a Quick interface that exchanges all available data. Can you be more specific about the requirement? Does this refer to the Service Bus requirement listed in the Solution Architecture? Q113 Response: QUICK is a federal interface that allows States to share/exchange data in intergovernmental cases. Please click on this link for more details on QUICK. https://www.acf.hhs.gov/css/resource/about-quick Question 114: In Section 8.15.3 – The system shall backup all created reports to storage. Often times, a generated report output isn’t saved to storage. However, the report can be generated again at will based on the same criteria. Does saving the report definition (but not the generated report) satisfy this requirement? Q114 Response: State needs to save some reports as a point in time document. Question 115:

I. Do you have a current IVR today? Which company provides your phone switch? II. Do you have a current chat provider?

III. Who provides your credit card payment processing today? IV. Do you have an electronic document signature provider today? V. Are the technologies listed in the Standard Box in Appendix F the existing assets the State wants the vendors to

leverage in the new CCWIS system per the Hybrid approach? If not, what are the existing technologies the State wants leveraged?

https://www.acf.hhs.gov/css/resource/about-quick


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Q115 Response: I. There is an IVR in use – it is based on the Avaya platform – The State is currently in the process of upgrading

this and the vendors will need to interface with it. II. State does not have a chat provider – State is looking for a solution for this III. All payment processing functions are provided by the State Disbursement Unit. The CCSES system just

needs to keep track of the financials linked to the customers and the case, based on information sent by the SDU.

IV. Department does not have an electronic signature provider V. Appendix F lists the DSS standard technologies and may be in use in other agencies within DSS. Child

Support Agency does not have licenses to any of these technologies and is open to the vendors using these (if they are the right solution) or any other technology options. The vendors will leverage State’s networking infrastructure and firewalls. State’s Security system for authentication is IBM ISIM/ISAM – that can be leveraged, if needed, by the vendor. Also, State has licenses for an integration engine (Pilotfish) that can be provided to the vendor, if needed. Other than that, Vendors should propose their best solution and approach for the new system.

Question 116: In Section 2.7.1 – The system must accommodate collecting detailed occupation information to allow correct application of guidelines and correct current ability to pay data. Final Rule Jan 2017. What are the guidelines/data sources that State is using to determine current ability to pay? Q116 Response: State will discuss the details of this requirement with the selected vendor. Question 117: In Section 15.1.2, Identifying cases potentially eligible for Fatherhood services and automatically taking the next case action, such as notification generation, invoking a workflow to automatically track the next action which may include notifying the staff member, and including actions in the case record and on reports. What is the criteria the state is using for eligibility for Fatherhood Services? Q117 Response: Anyone who is interested in accessing Fatherhood Services would be automatically referred to a fatherhood program site closest to their location and that referral would be the warm handoff to the program site. Those referrals to the fatherhood sites would then be tracked in the system. If a referral could not be made because there is no such program in the immediate area then State would be able to track that information as well to assist in making a case for program expansion. State also wants to track if a parent is interested/not interested in the Fatherhood services and the reason why they were not interested. Question 118: On page 6 in the Overview Section of the RFP Document - Are there examples of each of the standard reports (OCSE, IRS, balance, claims)? Q118 Response: Formats of all the reports will be provided and finalized during the project. Question 119: On page 6 in the Overview Section of the RFP Document - What are the interface specifications to the other agencies and financial institutions? Q119 Response: Reference Q59 response.

Question 120: On page 6 in the Overview Section of the RFP Document - Do parents / 3rd parties already have login credentials? If so, in what mechanism? Q120 Response: No, Child Support does not have a web portal for self-service today.


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Question 121: On page 6 in the Overview Section of the RFP Document - Are there examples of the federal / state interfaces for data sources? Q121 Response: Key Federal and State interfaces are mentioned throughout the RFP document in relevant sections that describe the functional requirements. They are also in the Appendix A – Requirements Matrix and are described in Appendix E - Federal Guide to States.

Question 122: On page 7 in the Overview Section of the RFP Document - What are the metrics which define the ranking of the Child Support programs to measure if it is in the top 5 in the country? Q122 Response: There are Performance Measures established by the Federal Office of Child Support (OCSE):

1. CSE Paternity Establishment 2. CSE Order Establishment 3. Child Support Collections 4. Child Support Arrearage 5. Cost Effectiveness

Question 123: On page 7 in the Overview Section of the RFP Document - What is the technology of the current system? Q123 Response: The legacy system is an older Unix-based, monolithic character-based application using an older UniVerse multivalued database system, currently at version 11.2.5 (See https://www.rocketsoftware.com/products/rocket-universe-0 ) Programs are written in UniVerse Basic. See https://docs.rocketsoftware.com/nxt/gateway.dll?f=templates$fn=default.htm for the Rocket Software’s UniVerse System Description manual.

Question 124: In Section 1.1.1 on page 22 of the RFP Document - Do metrics and measures already exist for the Key Outcomes? (Same question for all Section 1.1.X Key Outcomes) Q124 Response: No – The State anticipates that the vendor, using their experience in similar projects, will show how these key outcomes will be met. Question 125: In Section 1.2.2.2 on page 37 of the RFP Document - What are the expected capacity requirements for concurrent users during peak business hours, split by internal and external? Q125 Response: It is anticipated that capacity planning will be finalized, completed and approved as a deliverable during the project prior to ordering or subscribing the hardware and software.

Question 126: In Section 1.2.2.2 on page 37 of the RFP Document - What are the current business process response times? Q126 Response: The Department is happy with the response times of the current system. It is anticipated that the new system will be able either match or better the response times of the current system.

Question 127: In Section 1.2.2.2 on page 38 of the RFP Document – What are the minimum and maximum screen sizes to be supported? Q127 Response: State is looking for a responsive app that will support all popular screen sizes.

https://www.rocketsoftware.com/products/rocket-universe-0https://docs.rocketsoftware.com/nxt/gateway.dll?f=templates$fn=default.htm


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Question 128: In Section 1.2.2.2 on page 38 of the RFP Document - What versions of Android and iOS need to be supported? Q128 Response: Latest versions and 1-2 previous versions to be supported. State understands the complexity of managing software on different versions and will be reasonable in their approach. This will be finalized during the design phase of the project.

Question 129: In Section 1.3.14 on page 74 of the RFP Document - What are the skill sets and number of people who will receive the technical training and knowledge transfer? Q129 Response: The State staff will have basic skills in the technology platform. Number of people will be finalized based on the solution.

Question 130: On page 95 of Appendix E - In the cases where the state moves historical information offline, do federal auditors still require access to the offline location of this information? Q130 Response: Per the guide, auditors will require access. Question 131: On page 49 of Appendix I - Does the state have any currently ongoing efforts to make historical documents available online? Is there a mandated timeframe by which this activity must be completed? Q131 Response: No, this is not an initiative that the State is pursuing currently.

Question 132: On page 50 of Appendix I - Is the Judicial filing system modernized appropriately to handle the desired integration? Q132 Response: This is a requirement and the details will be discussed with the selected vendor. Question 133: Attachment 1 – Sample Contract Document - Please confirm the contract (sample) can be revised by the vendor to include proposed revisions which can be negotiated during the award process accordingly. Q133 Response: At this time that is not necessary, the Sample Contract Document is not a required returnable document, this is only a sample Contract Document that contains our Standard Contract Language Terms and Conditions. Question 134: Will the RFP be awarded to multiple vendors? If so how many multiple vendors will be awarded? Q134 Response: Unknown, need to review and evaluate all proposal responses. RFP Document states that DAS may award by individual item, group of items, or the entirety of all items. DAS may reject any and all RFP’s in whole or in part, and waive minor irregularities and omissions if the best interest of the state will be served. Question 135: Please confirm we can team with additional solution partner firms to be part of our proposal response of which will be subcontractors to the Proposer is we will be the prime vendor if we are awarded the bid.

Q135 Response: Reference Sample Contract Section 33 which requires Chief Information Officer SubContract Approval language:

In accordance with Conn. Gen. Stat. § 4d-32, the Contractor shall not award a subcontract for work under this Contract without having first obtained the written approval of the Chief Information Officer of the Department of Administrative Services or their designee of the selection of the subcontractor and of the provisions of the subcontract. The Contractor shall deliver a copy of each executed subcontract or amendment to the subcontract to the Chief Information Officer, who shall maintain the subcontract or amendment as a public record, as defined in Conn. Gen. Stat. § 1-200.


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The Prime Vendor is responsible for the RFP proposal response submission and if awarded onto contract award will be the one named on the Contract and are responsible for approval for any subcontractors working on their behalf. Question 136: Can we also include references, qualifications and credentials from our team partners (sub cons) for the proposal response? Q136 Response: Reference Q135 response, please only submit references for the proposer submitting the proposal response. Question 137: Is there a requirement to include a minority/women owned firm in our proposal response? Q137 Response: No, but if a company is a Connecticut Certified Small / Minority Business, please provide proof of the certification within the Submittal Requirement Section for the Business Information proposal response. Question 138: On page 29 of the RFP Document, Section 1.1.9 Customer Relationship – Self Service RFP Requirement Question - Is the self-service portal intended for non-custodial parents only? Q138 Response: No, any client with a secure account should be able to view information. Question 139: On page 30 of the RFP Document, Section 1.1.10 Security – RFP Requirement Question: “The State intends to leverage its existing IBM Security Identity Manager / Security Access Manager (SIM/SAM) identity and access management solution” - We assume that this applies to the internal state agencies, partners’ / employers users as well external self-services portal users. Please confirm. Q139 Response: Yes. Though the State uses IBM ISIM/ISAM solution for authentication, we are open to other solutions too. Question 140: On page 30 of the RFP Document, Section 1.1.11 Document Management (Scanning and Document Generation) RFP Requirement Question: Does the state have any existing scanning solution to which the system should integrate? If the state expects the vendor to provide the scanning solution, can you please indicate if state will provide the scanning hardware? Q140 Response: Each office has multifunction devices with scanning capability. If additional equipment is required, the State shall procure it. Question 141: On page 31 of the RFP Document, Section 1.1.12 Workflow- RFP Requirement Question: Does the state have any existing workflow engine solution which the state expects the vendor to leverage? Q141 Response: No – Vendor to propose the best solution. Question 142: In the RFP Document, Section 1.2 Technical Requirements – RFP Requirement Question: What is the MDM solution currently being used by the state? If there is no MDM solution in place, can we assume that the state will procure MDM solution outside this RFP and the proposed vendor solution will integrate to the MDM? Or, is it the expectation of the state that the vendor should propose a MDM solution as part of this RFP? Q142 Response: State does not have an MDM solution currently. Vendor to price an MDM component if it is part of their solution. Question 143: On page 41 of the RFP Document, Section 1.3 Training RFP Requirement Question: Develop and deliver train-the-trainer training – functional (train-the-trainers) and technical training/knowledge transfer; the State will use the DDI Proposer developed training material to deliver functional training to the remaining State users - Can we assume that the vendor is expected to provide the Train-the-Trainer training only in one central location? If yes, we are assuming Hartford is the location?


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Q143 Response: Yes, it will be train-the-trainer as stated in the RFP. The training will be at one of DSS offices based on availability of training facilities (may not be Hartford). Question 144: On page 53 of the RFP Document, Section 1.3.8 Technical System Design RFP Requirement Question: Can you please explain what is the State’s expectation about the “Joint Technical Design (JTD) session” for the vendor and what would be CT State’s involvement in it? Q144 Response: Review and Approve the Design Question 145: On page 60 of the RFP Document, Section 1.3.10 Task 10 – CONSTRUCTION (DEVELOPMENT) RFP Requirement Question: “…with full access for the Department to all source code throughout the life of the Contract” - Does this also apply to the source code of the COTS or SaaS product that may be provided based on a license agreement? Q145 Response: No. Only the Software Application being developed by the Vendor. Question 146: RFP Requirement Question – “Provide Department and Department partners access to the Test Environment” - How many department / department partner users are expected to access the following non production environments? Please see below also:

• Development and unit test • System and integration test • Conversion • User Acceptance Test (UAT) and Certification • Training

Q146 Response: State anticipates about 35 users to have access to the system for testing. Question 147: On page 69 of the RFP Document, Section 1.3.12 RFP Requirement Question “The DDI Contractor shall deliver the User Acceptance Test Tools” - Can we assume that the “UAT Tools” mentioned here refers to the test management tool? Q147 Response: Yes, the State is expecting Test Management and Testing Tools for functional and stress testing. The requirement is for a completed Application Life Cycle Management Tool/System that will be used to manage the process of requirements gathering & traceability, source code/deliverable repository & version control, test case traceability and monitoring testing progress and bug fixing, and automate the deployment of application software on various environments. Question 148: On page 70 of the RFP Document, Section 1.3.16 Task 16 – CERTIFICATION RFP Requirement Question - It is our understanding that the department will lead and manage the certification and the DDI vendor will be in supporting role. Please confirm. Q148 Response: No, It is anticipated that the Certification will be lead by the Vendor. State resources will assist in testing the system. Question 149: In the RFP Document, Section 1.3.18 – TASK 18 – OPERATIONS AND MAINTENANCE (OPTIONAL) Question - Can we assume the department will own and operate the Tier 1 and Tier 2 Help desk / service desk and only the L3 support is in scope of the optional O&M task for the DDI vendor? Q149 Response: Yes. The department will provide Tier 1 and Tier 2 help desk functions.


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Question 150: On page 89 of the RFP Document, Key Staff Question: The test manager minimum qualification states “15+ years in developing and delivering training”. Can you please clarify if prior training experience is required for the test manager? Q150 Response: Yes. Question 151: RFP Appendix A – Requirement Matrix Questions: The “requirements detail” column for some of the rows in the requirements matrix are introduction / header (high level requirements) to the list of detailed level requirements in the subsequent rows. How do you want us to respond in the “Response Code” column for those high level requirements if the detailed requirements under the high level requirements do not have the same “response code”. Please see examples below: E.g. “1.12.1 - The system must meet Connecticut's processing needs, which include:” “4.4.1- The system must accept, maintain, and process information concerning established support orders. The system must:” “5.1.1 - The system must automatically direct cases to the appropriate case activity. The system must:” Q151 Response: For the high level requirement, use one of the codes used for the detailed requirements in this order – If any of the detail level requirement has CD, use CD for the high level requirement. If any of the detailed level requirement has SC (and no CD), use SC. Similarly, OT and NM in that order if the detail level requirement does not have any SC or CD. Question 152: RFP Appendix B Question: Can you please indicate what time period the “Number of Times Executed” column captures the data for? Can these be considered as frequency of reports? Q152 Response: The number of times executed means the number of times a user or scheduled process executed the report. Some users may execute a report multiple times with different run time options. Question 153: RFP Appendix B Question: There is a table with a header “Brief Listing of Reports on Legacy CCSES System Sorted in Descending order of Execution Frequency” followed by a list with header “List of All Reports run against CCSES System in 2018”. Are they different sets of reports or different views of same reports? If they are 2 different sets are there any common reports between the 2 lists? Q153 Response: The first list represents reports created in a third party reporting tool called Informer (https://entrinsik.com/informer/ ). The second list are reports organic to the original CCSES application. These are written in either UniVerse BASIC, the UniVerse RETRIEVE language, or a combination of both. Question 154: RFP Appendix J Question: The timeline does not refer to any pilot however the RFP section 1.3 includes the task “Implement the full system with pilot implementation”. Can we consider milestone 50 in appendix J as end of the pilot and statewide implementation and the pilot phase somewhere between milestone 39 (end of UAT) and 50? Q154 Response: Yes. The Project Schedule provided was for guidance only. Vendors to create their schedule based on their approach to implementation. Question 155: Exhibit B Product & Pricing Schedule Question: Can we assume that the first 6 years will be base year and next 4 years are optional years? Q155 Response: Maintenance and Operation phase (after system warranty is complete) is optional from a contract perspective but the State may decide to continue with the vendor. The vendor needs to provide cost for all 10 years.

https://entrinsik.com/informer/


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Question 156: Exhibit B Product & Pricing Schedule Table C Question: Can we consider the milestone 50 - Implemented CCSES System (Production Code) as the milestone of pilot start date? Q156 Response: No, Pilot will be completed before Milestone 50 which is when the System is expected to go live in production. Vendors can include the cost of Pilot in Milestone 50. Question 157: Exhibit B Product & Pricing Schedule Table C Question: There are some recurring deliverables like status reports – shall we provide the cost for each instance and consider the planned number of instances to arrive at the subtotal? Q157 Response: No, Just the Total Cost. State would like the vendors to propose the payment plan, considering the payments not be front-loaded within the project, and perhaps should follow the following guideline:

Key milestones % of total DDI cost Requirements 10% Design 20% Development & Testing 30% UAT 20% Implementation 15% Warranty 5% State will negotiate the payment schedule with the selected vendor. Question 158: On page 70 of the RFP Document – TASK 13 – END USER TRAINING Questions:

I. Does the State expect the DDI Contractor to "partner" with the OCSS/SES/OSD on all classroom training delivery sessions for 500 internal staff at 13-24 offices? Or a subset?

II. Does the State have computer training facilities? How many and where are they located?

III. How many internal end user trainees can attend a classroom training session?

IV. What is the scope of the training needs assessment? Does it include areas such as Windows literacy or primarily the delta between as-is and to-be processes and application use?

V. How many UAT testers will require training? Location(s)?

VI. How many Help Desk staff will require training? Location(s)? Q158 Response:

I. Pl refer to 1.3.13 TASK 13 – END USER TRAINING on P70 of the RFP. This is to be decided based on the Project End User Training Management Plan.

II. DSS has the labs listed below at DSS sites:

1. Bridgeport PC lab – 1 PC lab (13 computers including a trainer computer) 2. Harford CO - 55 Farmington Avenue – 2 PC labs (20 computers in each lab including trainer computers) 3. Greater Harford Office – Windsor CT - 2 PC labs (20 computers in each lab including trainer computers) 4. Manchester – 1 PC lab (20 computers including a trainer computer) 5. Middletown – 3 PC labs (17 computers in each lab including trainer computers)


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6. New Britain – 1 PC lab (13 computers including a trainer computer) 7. New Haven - 1 PC lab (13 computers including a trainer computer) 8. Norwich - 1 PC lab (13 computers including a trainer computer) 9. Waterbury - 1 PC lab (18 computers including a trainer computer) – for Waterbury staff only – parking limited 10. Willimantic - 1 PC lab (13 computers including a trainer computer)

SES Training Locations for Judicial Staff are as follows:

1) 99 East River Drive, East Hartford (fits 18) 2) 1 Lafayette Circle, Bridgeport SES Training Room (fits 17)

III. See above. IV. Delta between as-is and to-be processes and application use. V. The State anticipates this to be around 20-25 UAT testers. VI. Assume about 15-20 Help Desk staff requiring training.

Question 159: On page 37 of the RFP Document, Section 1.2.2.2 Technical Requirements RFP Requirement Question: The CCSES solution should allow access to a minimum of 500 internal users and have the capability to support all external registered users, and external non-registered guest users – What is the number of end users and split of the users between functions (RFP says minimum of users as 500? Q159 Response: Reference Q14 and Q21 response. Question 160: Does the State have any preferred cloud solution provider? Q160 Response: Reference Q105 response. Question 161: Has the State seen demos of any other vendors? Q161 Response: Reference Q24 response. Question 162: Do you have any integration with external systems? If so, how many systems integration required? Q162 Response: Reference Q25 response. Question 163: How many years of legacy data should be migrated to the new from existing system? Q163 Response: Plan on migrating all data. Question 164: Will all users/functions require Web / Mobile / Tablet accessibility? Q164 Response: No. Only a subset of functions will be provided on the web portal and mobile. As mentioned in the RFP, key functions anticipated to be online are viewing case and payment information and submitting applications online. Question 165: Please provide the number of concurrent users? Q165 Response: Please refer Page 71 of the RFP Document. Question 166: Any specific choice of technologies to be used in the proposed solution? Q166 Response: No, Vendors to recommend their solution. State is open to all solutions. Question 167: What is the State’s preferred reporting solution? Q167 Response: Please see table on page 35 – Vendor to propose their solution.


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Question 168: Does the state have common master data with other IVA and IV E agencies? Q168 Response: State is looking at a common EMPI (Master Person Index) that in future will be common between agencies. Question 169: How is the Total Cost of ownership common sized? Q169 Response: All vendors will bid costs to procure, implement and maintain the solution and the infrastructure for 10 years. Question 170: Should we include infra costs in the Total cost of ownership estimate? If so can the State provide the list of infra assets they have in place? Q170 Response: Vendors to assume that Department does not have anything (but the networking equipment, IVR equipment, IBM ISIM ISAM for Authentication, and PilotFish licenses as an Integration Engine) in place. Vendors to propose all environments as specified in the RFP and Cost Proposal. Infra costs are included in the total cost of ownership. Question 171: What is the planned Go Live date? Q171 Response: Department does not have a date in mind. Vendor to prepare their schedule based on their recommended approach and show the go live date in that. Question 172: Does the state prefer county wise go live with full feature set or feature wise go live across the State? Q172 Response: Connecticut Child support system is not county based. Vendors to propose their recommended approach for a successful go live. Question 173: In the TCO, if we assume an Early go live compared to the estimated 40 months, should we reduce the M&O costs of the current system? Q173 Response: Vendors need to bid 10 year cost Question 174: Can Engineering and Configuration work be done off shore with the Data not leaving U.S territory? Q174 Response: Yes. Question 175: Does the State have license for any data migration/ETL tool? Q175 Response: No.

IF2600 IV-A File Format

Tape Characteris�cs:

Configura�on 9 track odd parityCharacter Code EBCDICRecording Density 6250 BPILabel (Header & Trailer) IBM Standard

Data set name = IF2600Record Size 464Blocking Factor 1Block Size 464

Flat File Characteris�cs:

File SQ.FLECharacter Code ASCII TextRecording ID P50070.IF2600PA.YYYYMMDD and P50201.IF2600SA.YYYYMMDD

where YYYYMMDD = the flat file dateRecord Length 464Record Delimiter ASCII char(12) = Carriage Return/

Descrip�on Posi�on Mask DataImpaCT Sequence Number 3 - 9 X(7) Record type 10 - 11 X(2) Agency Code 279 - 280 X(2) AP Key 457 - 464 X(8)

Referral (PW) Record (70):

Descrip�on Posi�on Mask DataImpaCT Sequence Number 3 - 9 X(7) IF3170.TEMP(46)Record type 10 - 11 X(2) '70'Program code 12 - 13 X(2) PA.FLE(34)Status code 14 X(1) PA.FLE(29) 15 - 16 X(2) Type 70 SSN 17 - 25 9(9) Closure reason 23 - 31 X(9) PA.FLE(32)Benefit Start date 32 - 39 9(8) PA.FLE(30)

Descrip�on Posi�on Mask DataBenefit End date 40 - 47 9(8) PA.FLE(31)

IF3170.TEMP(6) 48 - 65 X(18) City 66 - 87 X(22) PA.FLE(23)

IF3170.TEMP(15)State 88 - 89 X(2) PA.FLE(24)

IF3170.TEMP(16)Zip 90 - 98 9(9) PA.FLE(25)

IF3170.TEMP(17)Resident Start Number CP Residence Address 1 99 - 131 X(33) IF3170.TEMP(13) CP Residence Address 2 132 - 136 X(5) IF3170.TEMP(14)No CP Residence Street Number CP Residence Address 1 137 - 158 X(22) IF3170.TEMP(13) 159 - 168 X(10) CP Residence Address 2 169 - 190 X(22) IF3170.TEMP(14)CP Residence Street Number Street number 99 - 103 X(5) PA.FLE(21) Street direc�on 104 - 105 X(2) IF3170.TEMP(13) Street name 106 - 125 X(20) Street type 126 - 129 X(4) City direc�on 130 - 131 X(2) Apartment number 132 - 136 X(5) PA.FLE(22)No CP Residence Street Number Street number 99 - 103 X(5) PA.FLE(21) 104 - 105 X(2) CP Address 1 137 - 158 X(22) PA.FLE(21) CP Address 2 159 - 180 X(2) PA.FLE(22)Home phone 181 - 187 X(7) PA.FLE(14)Town code 188 - 190 X(3) PA.FLE(13)IV-A Client ID 191 - 199 X(9) PA.FLE(36)Last name 200 - 218 X(19) PA.FLE(16)First name 219 - 230 X(12) PA.FLE(17)Middle ini�al 231 X(1) PA.FLE(18)SSN 232 - 240 X(9) PA.FLE(12)Birth date 241-248 9(8) PA.FLE(19)

IF3170.TEMP(26)Marital status 249 X(1) PA.FLE(20)CL Status code 250 X(1) PA.FLE(26)

Descrip�on Posi�on Mask DataCL Status date 251 - 258 9(8) PA.FLE(27)Applica�on Date 259 - 266 9(8) PA.FLE(28)Previous IV-A number 267 - 275 X(9) PA.FLE(15)Sex 276 X(1) PA.FLE(37) 277 - 285 AU Benefit Amount 286 - 294 9(7)V99 PA.FLE(33)MA Coverage Group Code 295 - 297 X(3) PA.FLE(38)MR Status Code 298 X(1) PA.FLE(02)Child Support Amount 299 - 307 9(7)V99 PA.FLE(04)Child Support Date 1 YYYYMM 308 - 313 9(6) PA.FLE(05)Child Support Amount 314 - 322 9(7)V99 PA.FLE(04)Child Support Date 2 YYYYMM 323 - 328 9(6) PA.FLE(05)Child Support Amount 329 - 337 9(7)V99 PA.FLE(04)Child Support Date 3 YYYYMM 338 - 343 9(6) PA.FLE(05)Child Support Amount 344 - 352 9(7)V99 PA.FLE(04)Child Support Date 4 YYYYMM 353 - 358 9(6) PA.FLE(05)Child Support Amount 359 - 367 9(7)V99 PA.FLE(04)Child Support Date 5 YYYYMM 368 - 373 9(6) PA.FLE(05)Child Support Amount 374 - 382 9(7)V99 PA.FLE(04)Child Support Date 6 YYYYMM 383 - 388 9(6) PA.FLE(05) 389 - 397 IV-D Reinstatement Flag 398 X(1) PA.FLE(06)Welfare reform group code 399 X(1) PA.FLE(60)Welfare reform group date 400 - 405 9(6) PA.FLE(61)Experimental flag 406 X(1) PA.FLE(64)Non-Ci�zen CA Fund Type 407 X(1) PA.FLE(270)Non-Ci�zen MA Fund Type 408 X(1) PA.FLE(271) 409 - 464

Dependent Record (71):

Descrip�on Posi�on Mask DataRecord Type 10 - 11 X(2) '71'Client ID 12 - 20 X(9) PA.FLE(44)Dependent last name 21 - 39 X(19) PA.FLE(85)Dependent middle ini�al 40 X(1) PA.FLE(86)Dependent first name 41 - 52 X(12) PA.FLE(87)Dependent SSN 53 - 61 9(9) PA.FLE(88)Dependent birth date 62 - 69 9(8) PA.FLE(89)

Descrip�on Posi�on Mask DataSex 70 X(1) PA.FLE(90)Birth hospital 71 - 103 X(33) PA.FLE(91)Birth county 104 - 125 X(22) PA.FLE(92)Birth state 126 - 127 X(2) PA.FLE(93) 128 Rela�on To CP 129 - 130 X(2) PA.FLE(94)Client status code 131 X(1) PA.FLE(95)AU Benefit Beginning Date 132 - 139 9(8) PA.FLE(96)NCP 1 Rela�onship to DP 140 - 141 X(2) PA.FLE(97)NCP 1 Sequence Number 142 - 146 X(5) PA.FLE(42)NCP 2 Rela�onship to DP 147 - 148 X(2) PA.FLE(97)NCP 2 Sequence Number 149 - 153 X(5) PA.FLE(42)NCP 3 Rela�onship to DP 154 - 155 X(2) PA.FLE(97)NCP 3 Sequence Number 156 - 160 X(5) PA.FLE(42)NCP 4 Rela�onship to DP 161 - 162 X(2) PA.FLE(97)NCP 4 Sequence Number 163 - 167 X(5) PA.FLE(42)AU Paid Through Date 168 - 175 9(8) PA.FLE(96)Non-Ci�zen CA Fund Type 176 X(1) PA.FLE(272)Non-Ci�zen MA Fund Type 177 X(1) PA.FLE(273) 178 - 464

TPL Insurance (72):

Descrip�on Posi�on Mask DataRecord Type 10 - 11 X(2) '72'Client ID 12 - 20 X(9) Carrier number 21 - 25 X(5) 26 - 33 Policy effec�ve date 34 - 41 9(8) PA.FLE(50)Policy end date 42 - 49 9(8) PA.FLE(51)Individual policy number 50 - 62 X(13) PA.FLE(52)Group policy number 63 - 77 X(15) PA.FLE(52)Policy verifica�on date 78 - 85 9(8) PA.FLE(53) 86 - 102 Policyholder name 103 - 132 X(30) PA.FLE(54) 133 - 134 Policy change date 135 - 142 9(8) PA.FLE(55) 143 - 145 Coverage type code 1 146 X(1) PA.FLE(56)

Descrip�on Posi�on Mask DataCoverage effec�ve date 147 - 154 9(8) PA.FLE(57)Coverage end date 155 - 162 9(8) PA.FLE(58) 163 - 164 Coverage type code 2 165 X(1) PA.FLE(56)Coverage effec�ve date 166 - 173 9(8) PA.FLE(57)Coverage end date 174 - 181 9(8) PA.FLE(58) 182 - 183 Coverage type code 3 184 X(1) PA.FLE(56)Coverage effec�ve date 185 - 192 9(8) PA.FLE(57)Coverage end date 193 - 200 9(8) PA.FLE(58) 201 - 202 Coverage type code 4 203 X(1) PA.FLE(56)Coverage effec�ve date 204 - 211 9(8) PA.FLE(57)Coverage end date 212 - 219 9(8) PA.FLE(58) 220 - 221 Coverage type code 5 222 X(1) PA.FLE(56)Coverage effec�ve date 223 - 230 9(8) PA.FLE(57)Coverage end date 231 - 238 9(8) PA.FLE(58) 239 - 240 Coverage type code 6 241 X(1) PA.FLE(56)Coverage effec�ve date 242 - 259 9(8) PA.FLE(57)Coverage end date 260 - 267 9(8) PA.FLE(58) 268 - 464

NCP ID (73):

Descrip�on Posi�on Format DataImpaCT Sequence Number 3 - 9 9(7) Record Type 10 - 11 X(2) '73'NCP Sequence Number 12 - 16 X(2) PA.FLE(100)NCP SSN 17 - 25 9(9) PA.FLE(101)Last name 26 - 44 X(19) IF3170.TEMP(9), IF3170.TEMP(12)

PA.FLE(102)Middle name 45 - 56 X(12) IF3170.TEMP(8), IF3170.TEMP(11)

PA.FLE(103)First name 57 - 68 X(12) IF3170.TEMP(7), IF3170.TEMP(10)

PA.FLE(104)

Descrip�on Posi�on Format DataAddress date 69 - 76 9(8) IF3170.TEMP(6)

PA.FLE(105)Street 1 77 - 98 X(22) IF3170.TEMP(13)

PA.FLE(106)Street 2 99 - 120 X(22) IF3170.TEMP(14)

PA.FLE(107)City 121 - 142 X(22) IF3170.TEMP(15)

PA.FLE(108)State 143 - 144 X(2) IF3170.TEMP(16)

PA.FLE(109)Zip 145 - 153 9(9) IF3170.TEMP(17)

PA.FLE(110)Phone 154 - 163 X(10) PA.FLE(111)Previous address date 164 - 171 9(8) PA.FLE(112)Previous stree

STATE OF CONNECTICUT...proposal response? Q7 Response: No, the Sample Contract Document is not a...

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Transcript of STATE OF CONNECTICUT...proposal response? Q7 Response: No, the Sample Contract Document is not a...