Start 2 NWOW Workshop, June 4th 2013, Case Swift

Florence BIAUME, Campus 2.1 Programme Manager NWOW Coalition - June 2013

NWOW and Collaboration – the SWIFT case

2

This is not an office Campus 2.1 Conference June 2013

Campus 2.1 Conference June 2013 3 This is a culture change

Collaboration = People + Tools

Campus 2.1 Conference June 2013 4

Empowerment = Freedom + Results


A traditional week

Monday

Tuesday

Wednesday

Thursday

Friday

Commuting time Homework Work at office Private time

8:00 17:00

Monday

Tuesday

Wednesday

Thursday

Friday

8:00 17:00 12:00

A homework day

Early business hours at the office and weekly team lunch

Elke is homeworking and today doing « wide business hours » shift organized for better client reactivity. She volunteered long term for this shift as she likes having this morning off.

Private time for dentist appointment

People

Space Tools



Participate

Try & learn

Create Surveys Work shops

fun Feed-back

Campus 2.1 – Steerco 27 June 2011 8

61 participa

nts Campus 2.1 fair

10 days of

measure

27 Life@ SWIFT

sessions

14 L1

interview

5 US & NL worksho

ps

44 ambassa

dors

17 teams in Innochall

enge

Good representation of teams Coherent feed-back and expectations from all


Great workshop Interesting and busy session

good time investment

A Creative set-up interesting and lively !

BUSINESS CASE

Define rules : Campus 2.1 guiding principles to be applied @ SWIFT

Flexible working is accessible to all • Implementation is defined at team level in a transparent way

Working remotely is like working in the office • We have the skills, attitudes and leadership that make

working remotely as natural as in the office • All staff have “state of the art” standard and light equipment to

be accessible, collaborate and work from any place in a secure way

People are nomads in an activity-based workplace • All staff have access to a work environment catering for the

needs of their activities : concentration, collaboration, informal contacts and support

Coherence

Win-Win Trust

WORLDWIDE

10 Campus 2.1 Conference June 2013

Communicate


Have a showcase Create enthusiasm Test and monitor Address challenges

Conditions

Clear vision Management commitment Optimal conditions : IT

solutions, facilities, furniture, acoustics, lighting,...

Change management programme

Start ! 12

A pilot to …

Campus 2.1 Conference June 2013

People are nomad in an activity-based workplace – floor layout • All space is shared • Teams are anchored to a floor • 8 desks for 10 staff • 60% Collaboration zone : project tables, work tables, niches, meeting

rooms, lounge • 40% Individual work zone – whisper zone : office desks and library • Mingle area to work, meet, eat and relax • 1 locker for personal items • 1 linear meter for dynamic shared departmental filing

AmCham 16/05/2013 13

Transparency Inspiration Chance encounters

Freedom of choice

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Floor layout principles

• Office space is equally available for all – No private/dedicated offices or space – Executives use a meeting room

• Flexibility and freedom of choice – People are flexible and can work at any workplace on the floor

• Transparency – People see each other – As much as possible, visitor and work areas are separated

• Variation in work settings – Different workplaces matching different activities

• Central common area with 1 locker per person for personal items with a secured (code/badge) access

• 1 linear meter per person for dynamic shared departmental filing with a secured (code/badge) access

AmCham 16/05/2013

Work together 60%


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Work individual 40%

Campus 2.1 Conference June 2013

Campus 2.1 – Protocols


Clear desk after 1 h 30

Choose a workplace in line with the type of activity they will be carrying out: Collaboration, whispering area or Library

Eating at your desk is not allowed.

this is a culture change …



Team cohesion

Team performance

With HR Partners

Strong change management approach

Training & workshops

Flexible working

Tools & technology

New workplace

• Resolve constraints • Training

(Webex,Cisco, Jabber)

• Mobile equipment (Keyboard & mouse, Headset, bag)

• Shared office (facilities & services)

• Protocols • Working

Paperless

• Legal frameworks • Define exclusions &

team practices with business teams



Planning & Tools

Status & Role models

Identify and solve constraints that could limit the flexibility

Gather team constraints (e.g. desktop, servers, connection…)

Work with Ambassadors to find solutions (e.g. team laptop, lab…)


Capturing feed-back


Open Door

Insights and learnings

• Vision and guiding principles

• Involve and listen

• Technology is key

• Role model and communicate

• Coach the change

• Be ready to adapt Campus 2.1 Conference June 2013 26

… your comments…

… your questions…


Thank you

Campus 2.1

Conference June

2013

28

Start 2 NWOW Workshop, June 4th 2013, Case Swift

Business

Transcript of Start 2 NWOW Workshop, June 4th 2013, Case Swift