SSS
31
The Ultimate Commitment
-
Upload
arnavsachdev -
Category
Education
-
view
192 -
download
3
Transcript of SSS
The Ultimate Commitmen
t
What do we want?Growth
OR
Quality
How do we achieveGrowth
and
Quality
PURPOSE
DeliveringOn Your
depends on your ability to
Deliver Quality Leadership
Developmentin every experience
Scale up & provideMore ExperiencesThan ever before
low quality=
INCOMPETENT
less quantity=
INSIGNIFICANTvs&
2015 is here!
It’s about MAKING IT Happen
Our Progress
Our Essence
Crisette Arcilla
The Chinese Philosophy of Yin Yang represents a metaphor between slow and fast, soft and hard, essence and progress: seemingly contradictory forces that, in the end, are interconnected, both essential for the continuation of the whole.Since the creation of the AIESEC Way, our organisation keeps this essence as our main compass that connects our vision – Peace and the Fulfilment of Humankind’s Potential – to our evolution throughout the years.In order to advance, we need to maintain the essence of the organisation, but, at the same time, allow innovation and progress. It’s not one versus the other, but one complementing the other! That’s why AIESEC 2015 is about improving our current programmes – exchange, leadership and global learning environment – while inventing new ones.
This is why
Growthand
Quality
AIESEC in Argentina
Grew from 45 to 310 RE
(Oct-Dec 2013)
440%
NPS: 45
AIESEC in India
What is our
current state
right now?
LC Discussion
Ground Rules
• Be precise.•Do not repeat points.• Be output oriented.• Your opinion matters.
Where is my LC in terms of
number & quality of
experiences delivered?
We promise to put our people
first and we won’t accept anything less
Responsibility
Belief
What can we do?
Safety
High quality Experience
SatisfactionStandards
Safety
Safety by PrecautionPre-realization preparation of EPsMember Education on Safety StandardsInsuranceSafety in CrisisAccountability structure within host membershipResponsible CommunicationAccess to the right people
High quality
experience
Standards
It represents the
minimums of the
experience we want to
deliver
It ensures that the
numerical MoS
represents the roots of success of
AIESEC 2015Measure of SuccessNumber of Experiences that meet the
Standards
High quality
experience
JOB
Exchange Programme
Policies
Satisfaction
High quality
experience
Customer Experience Management
Taking Feedback Improving ProcessBuild Customer Culture
Train MembersReporting & ShowcasingFirefighting
LC Discussion
What does my LC need to do for ensuring the
safety, standard & Satisfaction in
every experience?
What’s my Role?
My Oath
I take an oath to specific action
steps.
LC Oath
I hereby make an oath to my team, to my local committee, to AIESEC & my country that customer comes
first for me. I will, to the best of my abilities, ensure that my local
committee serves our customer. I will ensure that my customer is safe, has
been provided with standards & is satisfied.
Oath that matters to a
nation
Godspeed
