Sprouse Profile April 2013
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Half a Century Old and Better than Ever! Written and photographed by Mary Savage W hen Randy Repas first went to work for Sprouse Fire and Safety Ltd. in 1975, he had no idea that 21 years later he would own the company. During that time, and under the mentorship of the original founders, Ken Sprouse and Pepper Nicholls, the company would grow to become one of Western Canada’s most iconic and successful businesses in the life-safety industry. “I had the benefit and pleasure of mentoring under the best in the industry with Ken and Pepper,” recalls Randy. “They instilled the value of delivering excellence in cus - tomer service while ensuring that our staff was unequalled in their level of industry expertise.” From energy and manufacturing to small business and residential, Sprouse Fire plays an invaluable role in helping to keep people and companies safe. They represent a handful of full-service organizations that provide a comprehensive scope of life-safety services – from portable fire equipment, fire alarms, fire monitoring, sprinkler systems and automatic fire suppression systems to extensive training programs and first aid and safety services and consulting. “We are the best because we have the best people,” explains Randy. “We continue to stay true to our founding roots of excellent customer service provided by the most knowledgeable staff in the industry.” Over the decades, Sprouse Fire has evolved to weather the economic peaks and valleys that are synonymous with Alberta’s boom-bust climate. They have spent 50 years building and maintaining excellent customer relations and today, it comes as no surprise they service over 11,000 cus - tomers, annually, in Calgary alone. Today, Randy remains the president and brings nearly 40 years of history and experience to the benefit of both new employees and customers alike. He has worked in every facet of the business and provides an incredible array of insight, knowledge and expertise to the leadership of Sprouse Fire. When Randy and past business partner Larry Holling took over the business in 1996, they had nine employees. Today Sprouse Fire employs over 50 people and they have recently expanded into Edmonton. The key to their success is found largely among the people who call Sprouse Fire home: they are dedicated, accomplished and completely committed to a standard of excellence not read our team here at Sprouse Fire,” adds Randy. “We offer a level of customer service that is unparalleled, and over the years, we’ve had a lot of knowledge that has been transferred from our managers, past and present, to our employees. It’s our people who have made the com - pany successful,” says Randy. “Many of our people have been with Sprouse Fire for over 20 years and as a result, we have established a tremendously loyal customer base – a customer base that we never take for granted and work hard Randy Repas and Rick Mooers
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BIC April2013 Sprouse profile
Transcript of Sprouse Profile April 2013
Half a Century Old and Better than Ever!Written and photographed by Mary Savage
When Randy Repas first went to work for Sprouse Fire and Safety Ltd. in 1975, he had no idea that 21 years later he would own the company.
During that time, and under the mentorship of the original founders, Ken Sprouse and Pepper Nicholls, the company would grow to become one of Western Canada’s most iconic and successful businesses in the life-safety industry.
“I had the benefit and pleasure of mentoring under the best in the industry with Ken and Pepper,” recalls Randy. “They instilled the value of delivering excellence in cus-tomer service while ensuring that our staff was unequalled in their level of industry expertise.”
From energy and manufacturing to small business and residential, Sprouse Fire plays an invaluable role in helping to keep people and companies safe. They represent a handful of full-service organizations that provide a comprehensive scope of life-safety services – from portable fire equipment, fire alarms, fire monitoring, sprinkler systems and automatic fire suppression systems to extensive training programs and first aid and safety services and consulting.
“We are the best because we have the best people,” explains Randy. “We continue to stay true to our founding roots of excellent customer service provided by the most knowledgeable staff in the industry.”
Over the decades, Sprouse Fire has evolved to weather the economic peaks and valleys that are synonymous with Alberta’s boom-bust climate. They have spent 50 years building and maintaining excellent customer relations and today, it comes as no surprise they service over 11,000 cus-tomers, annually, in Calgary alone.
Today, Randy remains the president and brings nearly 40 years of history and experience to the benefit of both new employees and customers alike. He has worked in every facet of the business and provides an incredible array of insight, knowledge and expertise to the leadership of Sprouse Fire.
When Randy and past business partner Larry Holling took over the business in 1996, they had nine employees. Today Sprouse Fire employs over 50 people and they have recently expanded into Edmonton.
The key to their success is found largely among the people who call Sprouse Fire home: they are dedicated, accomplished and completely committed to a standard of excellence not readand completely committed to a standard of excellence not read--ily found in the marketplace. “We are truly fortunate to have so ily found in the marketplace. “We are truly fortunate to have so many exceptionally outstanding managers and employees on many exceptionally outstanding managers and employees on
our team here at Sprouse Fire,” adds Randy. “We offer a level of customer service that is unparalleled,
and over the years, we’ve had a lot of knowledge that has been transferred from our managers, past and present, to our employees. It’s our people who have made the com-pany successful,” says Randy. “Many of our people have been with Sprouse Fire for over 20 years and as a result, we have established a tremendously loyal customer base – a customer base that we never take for granted and work hard every day to continue to earn that customer loyalty.”
Sprouse Fire is also an innovative company and they have been integrating technology to improve their delivery cycles
Sprouse Fire and Safety | 50th AnniversarySprouse Fire and Safety | 50th Anniversary
www.sprousefire.com
Randy Repas and Rick Mooers
#17, 2235 - 30th Ave. N.E.Calgary, ABT2E 7C7
(403) 569-1103 (office)(403) 650-1250 (cell)[email protected]
#17, 2235 - 30th Ave. N.E.Calgary, ABT2E 7C7
(403) 569-1103 (office)(403) 650-1250 (cell)[email protected]
Monitoring for Life
With over 30 years of experience in sprinkler installation, we are well-equipped to provide sprinkler service and installation for Sprouse Fire & Safety.
Best wishes, from one seasoned professional to another!
Happy Birthday!
877-441-8769
Half a Century Old and Better than Ever!Written and photographed by Mary Savage
and minimize turnaround time. Inside their Inglewood office, it’s a busy place even though the majority of their employees are usually in the field: found in every quadrant of the city. And when a customer calls the office, they will always hear a live voice – ready to assist them.
This innovation is led by Rick Mooers, who joined Sprouse Fire two years ago as the managing director and is the primary force in taking Sprouse Fire to the next level of business.
“We are dedicated to service excellence: it’s our commit-ment to making sure our customers are getting what they need, how they need it and when they need it. We help orga-nizations recognize their life-safety requirements and it’s a big part of what we do every day,” says Rick.
“Our customers can sleep well at night knowing that they have Sprouse Fire taking care of their life-safety needs,” adds Rick. “We understand that it is important for our cus-tomers to ensure that their people are safe and that their business assets are protected.”
As Sprouse Fire celebrates their 50th anniversary, they have plans to expand into a larger office while continuing to operate from their Inglewood location. They also plan to step up their service offerings in the other centres through-out Alberta such as Red Deer, Lethbridge and Medicine Hat.
And after 50 years in business, they extend a sincere note of
gratitude to all of the customers, employees, business partners and suppliers who have helped them to achieve this milestone.
“These are exciting times for us and we have only scratched the surface; we want to establish ourselves as the number one provider in Western Canada,” remarks Randy. “And one of our biggest challenges right now is finding the right space for our second location in Calgary – which means continu-ing to be very accessible to our customers and after 50 years in Inglewood, that’s a tall order to fill.” •
Sprouse Fire and Safety | 50th AnniversarySprouse Fire and Safety | 50th Anniversary
www.sprousefire.com
#17, 2235 - 30th Ave. N.E.Calgary, ABT2E 7C7
(403) 569-1103 (office)(403) 650-1250 (cell)[email protected]
#17, 2235 - 30th Ave. N.E.Calgary, ABT2E 7C7
(403) 569-1103 (office)(403) 650-1250 (cell)[email protected]
Monitoring for Life
With over 30 years of experience in sprinkler installation, we are well-equipped to provide sprinkler service and installation for Sprouse Fire & Safety.
Best wishes, from one seasoned professional to another!
Happy Birthday!
877-441-8769www.troylfs.com
