Sport England market segmentation
Transcript of Sport England market segmentation
Creating sporting opportunities in every community
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Sport England market segmentation
An introduction: Helen Bibby, Sport EnglandLocal application: Phil Fellows, Sport England
11 February 2009
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Why market segmentation?
• To help us understand who our customers are, and importantly what their behaviours are in terms of sport and active recreation;
• To provide a better understanding of the barriers and motivations;
• A more sophisticated way of understanding our market;
• To target our customers (participants) more effectively;
• BUT only one tool – to be used sensibly and in combination with local knowledge.
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Using The Active People and Taking Part Surveys
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• Key demographic information from these surveys was inputted into a mathematical model and were used as the basis to explain sports behaviour and attitudes.
• Further data was added from Experian. This included information on media consumption, health and affluence.
CensusEnables geographic link across data
Lifestyle, brand, communications and attitudinal data
An area classification system developed and owned by Experian –classifies households to identify characteristics
Other: Hospital episodes statistics; credit-rating data
Who and why?
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What does the segmentation tell us about?
8.1m 5.6m
3.1m
2.9m 1.4m
2.0m0.9m0.9m
4.3mActive People Survey
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Segmentation: in the context of and using what we know from Active People
21%7.8%11.8%8.7%
50.6%
Zero days 1 to 3 days 4 to 7 days(1x30)
8 to 11 days(2x30)
12plus (3x30)
3.6m 3.1m
20.6m
8.6m
4.8m
Who are these people?
Who are these people?
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Where you find them
While some will be found at sports clubs
There will be more here …
And even more don’t do it at all
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TrendyStrong minded
FashionableDynamic Entertaining
Fun Cutting-Edge YoungColourful
Innovation InformalHumorous Interactive
Tone of messages and types of programmes?
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Media
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Brands
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Where are they likely to live?
Similar to / lives nearB09 Kev
C11 Philip
Towns they are more likely to live in
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What are the nineteen segments?
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Sport England Segmentation
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Size = Proportion of the UK Adult Population
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Elsie and Arnold
Jamie
Chloe
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HelenaTim
Alison
Jackie
Kev Paula
Philip Elaine
Roger and Joy
BrendaTerry
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Ralph and Phyllis
Frank
National average participation rate = 21%
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Ben“Competitive Male Urbanite”• Male, 18-24, professional• 6% of English population• The most active segment by far, 40% take part in sport
three times a week, double the English average• Enjoys team sports
Sport England Segmentation
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Sport England Segmentation
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Alison“Stay at Home Mums”
• Female, 36-45, professional• 4.6% of the population• A quarter take part three times a week• Motivations are about losing weight and taking
the children
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• Male, aged 65+, retired• 3.5% of the population• Three quarters don’t do any regular sport, with only 9%
taking part three times a week• Frank likes to take part in low intensity social activities such
as snooker, bowls, darts and fishingSport England Segmentation
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Size = Proportion of the UK Adult Population
Frank“Twilight Year Gents”
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Pen portraits
Pen portraits outline the essence of each of the 19 segments
Paula: female, aged 26-35, single, C2DE
15% of Paula’s participate in 3x30
Enjoys low intensity social activities, such as ten pin bowling. Unlikely to participate in team sport.
Motivated by losing weight and doing activity with children
Help with childcare would encourage Paula to participate
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Pen portraits – index charts
The index value is a relative measure that compares segment characteristics against those found in the overall population and those found in its relevant peer group.
An index of 100 shows average representation; above 100 shows over-representation; below 100 shows under-representation
For even more detail, look at the index tables
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Developing local initiatives – which sports appeal to which segments and how can the barriers be overcome?
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Segments, by reasons for taking part
Keeping fit is a dominant motivator amongst the younger segments while helping with injury/disability/health features amongst the older groups. The lifecycle period for ‘taking children’ is clear and offers particular opportunities to use family messages and offers to connect with these segments.
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Local case studies using Sport England’s market segmentation
Phil Fellows
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How to use the segments:Action planning, strategic development and targeted
investment
• A local area segmentation profile gives a thorough understanding of who your customers are and what they may want in terms of sport and active recreation provision.
• A market segmentation area profile enables strategy development around specific segments or on smaller geographic areas.
• Combined with Active People data provides a strong evidence base for decision making.
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How to use the segments
• Project Development• Funding Decisions• Planning new facilities• Catchment area analysis• Project Evaluation• Membership profile• Attracting new customers• Identify potential partners• Marketing
Profile within Coventry North
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Profile for Coventry East
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Profile within Coventry South
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Profile for Coventry West
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South Solihull
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www.sportengland.org/westmidlands
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Where do I find all this information?
• Introduction to market segmentation• Overview of the 19 segments• Pen Portraits for the 19 segments• FAQ’s• Technical report• Index tables• Case Studies• Geographic information• ‘How to’ guide
http://www.sportengland.org/research
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Finally…..
• The segmentation is a modelling exercise, not an exact science
• It demonstrates that with particular segments, certain messages and programmes are more likely to work than others
• The segmentation is extremely powerful but is still only one tool - it must be used sensibly and interpreted in the context of other relevant information about a locality and the people living in it