Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

24
Specificul DIRECT SELLING-ului Silvia Dutulescu Business Integration Senior Manager Avon Romania & Moldova

Transcript of Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

Page 1: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

Specificul DIRECT SELLING-uluiSilvia Dutulescu

Business Integration Senior Manager

Avon Romania & Moldova

Page 2: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager
Page 3: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager
Page 4: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager
Page 5: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager
Page 6: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager
Page 7: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager
Page 8: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

FABRICAFABRICA EN-GROSSEN-GROSS RETAILRETAIL CLIENTCLIENT

CANALUL TRADITIONAL (RETAIL)

FABRICAFABRICA EN-GROSSEN-GROSS RETAILRETAIL CLIENTCLIENT

DIRECT SELLING

Page 9: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

Vânzarea directă este o activitate complexă multidisciplinară, prin care se distribuie produse sau servicii de la persoană la persoană, în locaţii nespecializate pentru vânzare: la domiciliu, la locul de munca sau de invatamant sau in orice locatie non-retail.

Ce inseamna vanzare directa?

Page 10: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

Istoria Vanzarii directe• Etapa 1 (înainte de 1910): vanzarea directa apare prin

intermediul vanzatorilor independenti, nefiind o industrie recunoscuta;

• Etapa 2 (1910-1945): se formeaza prima asociatie din industrie – structuri traditionale de compensatii prin vanzare directa;

• Etapa 3 (1945-1970): sunt introduse structuri de compensare multi-level (Retea) – organizatiile de vanzare personala se extind;

• Etapa 4 (1970-1980): provocarile legale din industrie au ca rezultat dezvoltarea unei noi definitii si autoreglementarea industriei;

• Etapa 5 (1980-1990): expansiune internationala – se dezvolta regulile de protectie a consumatorului – apar producatorii din industrie;

• Etapa 6 (1990-prezent): apar companiile globale de vanzare directa – se pune accent pe servicii si tehnologie ca suport al produsului.

Page 11: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

• Asociatia companiilor de vanzari directe, ACVD

• Asociatia vanzarilor directe din Romania, DSA

• Federation of European Direct Selling Associations (FEDSA)

• World Federation of Direct Selling Associations (WFDSA)

Page 12: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

• Magazin• Competitivitate la raft• Cu investitii de capital

semnificative• Cu sistem de

intermediari• Experienta anterioara in

business nu este “MUST”

• Cu o educatie speciala a celor implicati

• Uneori cu Prezentare/ demonstratie a produselor oferite

Retail vs DS• Brosura• -• Fara investitii de capital

semnificative• Fara sistem de

intermediari• Experienta anterioara in

business nu este “MUST”

• Fara o educatie speciala a celor implicati

• Deseori cu Prezentare/ demonstratie a produselor oferite

Page 13: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

• Dezvolta spiritul antreprenorial

• Creeaza alternative de castig

• Aproape orice produs poate fi vandut prin acest canal

De ce vanzare directa?

Page 14: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

Company Name Year Founded 2008 Revenues (USD)

Avon Products, Inc. 1886 10.9 billion

Amway Corporation 1959 8.2 billion

Vorwerk & Co. KG 1883 3.15 billion

Herbalife Ltd. 1980 2.4 billion

Mary Kay Inc. 1963 2.4 billion

Primerica Financial Services Inc. 1977 2.3 billion

Tupperware Brands Corp. 1951 2.21 billion

Forever Living Products Intl. Inc. 1978 2.1 billion

Oriflame Cosmetics 1967 1.68 billion

Natura Cosmeticos SA 1969 1.52 billion

Nu Skin Enterprises Inc. 1984 1.23 billion

Cele mai mari companii de vanzari directe la nivel mondial

Page 15: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

Vanzarile directe in Romania

• 300 milioane Euro in 2008 (RODSA)

• +15% vs. 2007

• 80 companii de vanzari directe

Page 16: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

Dinamica canalului de vanzare directa in Romania

49%

2000

51%

2001

62%

2002

64%

2003

70%

2004

74%

2005

71%

2006

63%

2007

73%

2008

Source: Romania Consumer Strategy Update Study, 2008

Page 17: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

1818

4

5

6

6

7

9

11

15

16

38

48

52

73

%

20082007

%Direct Selling (Representative/Consultant/Distributor) 63

Supermarket 58

Hypermarket 30

Department Store 49

Apothecary 14

Kiosk 6

Perfumerie 10

Beauty Salon 2

Hairdressing Salon 4

Specialty Brand Shop/ Boutique 3

Discount stores (e.g. Plus, Penny Market) -

Outdoor/ Indoor Market 4

Duty Free Shops 2

Base: Total Women, aged 15-69 = Significantly higher/lower at 95% confidence level versus prior wave

Top Beauty Product Channels Used - 2008

Source: Romania Consumer Strategy Update Study, 2008

Page 18: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

la 123 de ani de experienta…

Page 20: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

www.avonspaceblog.rowww.avoncosmetics.ro

www.profinete.ro

www.goldendiva.ro

www.orasulavon.ro

Promovare Vanzari Directe Online

Page 21: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

Brand cu impact printre branduri de

retail

Page 22: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

Market share evolution of main cosmetics companiesRomania 2004-2009

14.6%14.0%14.7%15.8%

17.4% 17.3%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

16.0%

18.0%

20.0%

2004 2005 2006 2007 2008 2009

Avon

Nivea

P&G

L'Oreal

Oriflame

Unilever

Coty

Page 23: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

Questions

&

Answers

Page 24: Specificul vanzarilor directe cu Silvia Dutulescu, Business Development Manager

MULTUMESC!