Specific Safety Management Plan Final 26-08-11

Ove Arup & Partners Ltd

The Arup Campus

Blythe Gate

Blythe Valley Park

Solihull

West Midlands

B90 8AE

United Kingdom

www.arup.com

Coventry City Council

Coventry Arena

Specific Safety Management Plans

Final

KFv1

Final | August 2011

This report takes into account the particular

instructions and requirements of our client.

It is not intended for and should not be relied

upon by any third party and no responsibility is

undertaken to any third party.

Job number 216944-00

Specific Safety Management Plans

KFv1 | Draft 1 | 10 August 2011

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PECIFIC SAFETY MANAGEMENT PLAN FINAL 26-08-11).DOCX

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Specific Safety Management Plan Final 26 Final version incorporating comments from Stakeholder

Workshop held on 23rd August


Kate Fairhall Ian Clarke



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Specific Safety Management Plan Final 26-08-11

Final version incorporating comments from Stakeholder

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Rupert Dyer

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Coventry to Nuneaton Event Crowd Management Specific Safety Management Plans

| Final | 26 August 2011

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Contents

Page

1 Introduction 1

1.1 Purpose of Document 1

1.2 Terminology 1

1.3 Background 1

2 Service Plan 3

2.1 Standard service 3

2.2 Shuttle services 3

2.3 Selected service level 4

3 Personnel and Roles 5

3.1 Personnel 5

3.2 Roles and Responsibilities 5

4 Process 7

4.1 Planning 7

4.2 Event Control 8

4.3 Facilities for Disabled Customers Requiring Assistance 9

4.4 Security Searches 9

4.5 Identification of Staff 9

4.6 Rest facilities 9

5 Pre-Match Arrangements 10

5.1 Coventry Arena 10

5.2 Bedworth, Bermuda Park and Nuneaton 10

5.3 Coventry 10

6 After the Match 12

6.1 Preparation 12

6.2 Post Match Arrangements 13

6.3 Approaching Trains 13

6.4 Loading of Train Services 14

6.5 Contingency plans 14



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1 Introduction

1.1 Purpose of Document

This Safety Management Plan (SMP) details the specific requirements for the new station at Coventry Arena and other interlinking stations at Coventry, Bedworth, Bermuda Park and Nuneaton..

This document should be used by the London Midland Revenue delivery manager to set out the measures needed to safely control and manage crowds in the station and surrounding environment.

It should be read in conjunction with the Safety Management Plan Principles (SMP) document, which outlines the principles for the handling of crowds attending events at the Ricoh Arena in Coventry following the introduction of a proposed enhanced train service between Coventry and Nuneaton and the opening of Coventry Arena station adjacent to the ground.

1.2 Terminology

In this document ‘Ricoh Arena’ refers to the stadium and the area surrounding it.

‘Coventry Arena’ refers to the station located alongside the Ricoh Arena.

At the present time (August 2011), London Midland is the TOC operating between Coventry and Nuneaton, and is Station Facility Owner (SFO) for all stations except Coventry where Virgin Trains is the SFO. This terminology is used throughout this document, though may be subject to change in the future.

On the Coventry – Nuneaton route the Down line runs from Coventry to Nuneaton and the Up line runs from Nuneaton to Coventry.

1.3 Background

The Ricoh Arena hosts Championship football matches, which attract on average 20,000 spectators, of which between 1,500 and 2,000 regularly travel to the match as customers of London Midland.

The nearest station to the Ricoh Arena is Coventry Arena (five minutes’ walk away). This station is situated on the Coventry to Nuneaton Line. Connections are available at Nuneaton for Leicester, Peterborough and East Anglia, London via Rugby and Northampton, and Crewe via Stafford and Stoke on Trent. Connections are available at Coventry for London via Rugby, Northampton and Milton Keynes, Bournemouth via Oxford and Reading, and Manchester Piccadilly via Birmingham New Street, Wolverhampton and Stoke on Trent. Local West Midlands station connections are available via Coventry.

Most (75%) of passengers will travel via Coventry and additional staffing arrangements will be provided at both Coventry Arena station and Coventry (Platform 5).




Because of restricted parking on match days, London Midland services to Coventry Arena are an important method of getting to matches. Due to the relatively short period of time in which a high volume of customers pass through the station, this necessitates a set of arrangements for handling such events.

A Risk Assessment based approach has been adopted to identify the specific risks involved in handling such volumes of customers. This approach identifies the necessary control measures to reduce the level of risk involved to an acceptable level.

It is also important to recognise that our success in many of the elements that are important to the safety of our customers is fundamental to providing good customer service. Each match at the Ricoh Arena is an exercise in generating a good reputation for London Midland. By ensuring the provision of good service at such events as this, London Midland can thereby continue to be the preferred method of getting to football matches at Ricoh Arena for large numbers of people.

These arrangements incorporate the ‘routine’ plan and various contingency plans that may need to be brought into operation. The service level provided has been determined at a Ricoh Arena Event Planning Meeting, and communicated to Arena Coventry Ltd (ACL) staff and British Transport Police (Wales & Western Area). It is acknowledged that for certain special events e.g. FA Cup Semi Finals where large crowds are expected, modification to the operation of these arrangements shall be made beforehand.

All persons referred to in these arrangements, or those whose duties may require them to have an involvement with Coventry, Coventry Arena, Bedworth, Bermuda Park or Nuneaton stations shall be briefed and familiar with the contents and arrangements contained therein. These arrangements shall be periodically reviewed and updated as necessary.




Location Minutes past the hour

Coventry dep .00 .30

Arena dep .07 .37

Bedworth dep .12 .42

Bermuda Park dep .16 .46

Nuneaton arr .20 .50

Nuneaton dep .57 .27

Bermuda Park dep .01 .31

Bedworth dep .04 .34

Arena dep .10 .40

Coventry arr .18 .48

2 Service Plan

2.1 Standard service

The standard train services will run from Coventry Arena at the following times every day (Monday – Sunday). On Saturdays, to provide a better spread of services with the event shuttle, the service runs 10 minutes earlier throughout the day:

Saturdays excepted Saturdays only

All services will run from platform 5 at Coventry and Platform 1 at Nuneaton.

All services will be formed by either 2 or 3 car Class 150 DMU sets. Trains of more than 3 cars are not permitted to run between Coventry Arena and Nuneaton due to intermediate platform lengths.

2.2 Shuttle services

An additional shuttle service will operate between Coventry and Coventry Arena on certain event days, at 30 minute intervals. This will provide a 15 minute interval service between the two stations.

All services will be scheduled to run from the Up platform at Coventry Arena and platforms 1 or 2 at Coventry (though in times of operational disruption these services can use platform 5).

All services will be formed by DMU sets of a maximum of 6 cars. Platforms at Coventry Arena and Platform 5 at Coventry are configured for this length; the other platforms at Coventry can accommodate longer trains.

Where shuttle services run the total event timetable will be as follows:




Monday to Friday

Saturday

Sunday

2.3 Selected service level

The event service that will be run on the day will be discussed and agreed at the Ricoh Arena Event planning meeting. The services, including first and last times of shuttle services and rolling stock formations, will be published in the Special trains Notice for the specific day. Any alterations and amendments to this plan on the day will be notified to the Delivery Manager by LM Control.

Standard service

Event Shuttle

Standard service

Event Shuttle

Coventry dep xx.10 xx.14 xx.40 xx.44

Arena arr xx.17 xx.23 xx.47 Xx.53

Arena dep xx.20 xx.29 xx.50 xx.59

Coventry arr xx.28 xx.37 xx.58 xx.07

Standard service

Event Shuttle

Standard service

Event Shuttle


Arena arr xx.07 xx.23 xx.37 Xx.53



Standard service

Event Shuttle

Standard service

Event Shuttle


Arena arr xx.17 xx.33 xx.47 xx.01






3 Personnel and Roles

3.1 Personnel

The following people are involved in the implementation of these arrangements at each station.

Station Personnel Abbreviation

Coventry Arena Delivery Manager DM

Station Staff SS

Revenue Protection Team Leader RPTL

Revenue Protection Staff RPS

Coventry Virgin Station Staff SS

Bedworth & Bermuda Park No staff normally present

Nuneaton Normal station staff SS

London Midland Headquarters, Birmingham

Duty Control Manager DCM

3.2 Roles and Responsibilities

The responsibilities of each person involved in the implementation of these arrangements are as follows:

3.2.1 Delivery Manager – based at Coventry Arena

• Overall safety and security of the Coventry Arena station during operations (including crowd management and control)

• Focal point for communications between LM and other bodies regarding the safety management of the Coventry Arena Station

• Determining and communicating states of operation (normal or emergency) to appropriate personnel and the Ricoh Arena control room

• Implementing contingency plans when necessary • Communicating information of train service disruption or alteration to the

ACL Control Room • Liaising with the Station Supervisors at Nuneaton and Coventry as appropriate • Reviewing the safety and operational performance of the Coventry Arena

Station at the end of each event day and sharing and implementing lessons learned

3.2.2 Station Staff – Coventry Arena

• Providing assistance as directed by the Delivery Manager • Provision of customer service and assistance to Persons of Reduced Mobility

(PRMs) • Manage access to station platforms during high crowd levels to ensure that no

more passengers enter the platform than can be accommodated by the approaching train.




• Making customer service and safety announcements using the station public address equipment as appropriate

• Ensuring general passenger safety while on station premises and that passengers stand back from the platform edge at all times.

• Staff will assist with train despatch, but at all times train despatch will be managed by the train conductors.

• Conducting regular station cleaning during the event, to ensure that the station is clean and safe, and that there are no articles that could potentially be thrown

3.2.3 Revenue Protection Team Leader

The Revenue Protection Team Leader will be provided when it is determined that there is a significant risk of loss of revenue if tickets are not checked. This will be a commercial decision, and these staff will not be primarily provided for crowd control purposes, though may assist if so directed. This post and revenue protection staff will be located in areas where risk of revenue loss is greatest.

• Protection of TOC revenue and provision of customer service • Conducting customer counts and other station documentation as required • Assist with crowd control management when requested to do so by the

Delivery Manager

3.2.4 Revenue Protection Staff / Assistant Ticket Examiner

• Managing and where necessary controlling crowd access to the station platforms and assisting with ticket checks

• Protection of TOC revenue and provision of customer service on the event day.

• Selling tickets to ticketless travellers • Responding to the requirements of the Revenue Protection Team Leader on

the day with regards to revenue protection

3.2.5 Duty Control Manager

• Real time supervision of resources in response to incidents or service disruption (Train crew and Rolling Stock) to deliver the train service plan in liaison with the Delivery Manager.

• Communication of information regarding service disruption or resourcing difficulties

3.2.6 Station Staff (at Coventry only)

• Staffing of platform 5 will be the responsibility of Virgin Trains. • Management of Platforms 1-4 will be carried out in accordance to the standard

method of working. • Manage access to platform 5 during high crowd levels to ensure that no more

passengers enter the platform than can be accommodated by the approaching train.

• Provision of customer service and assistance to Persons of Reduced Mobility (PRMs)

• Making customer service and safety announcements using the station public address equipment as appropriate




3.2.7 Emergency Services

The emergency services including the British Transport Police and West Midlands Police are responsible for:

• Providing intelligence to ACL and the London Midland Delivery Manager on likely number of passengers travelling to events (especially football matches) by rail, and the relative security risk posed by the event.

• Liaising with the ACL Event Safety Delivery Manager and the London Midland Delivery Manager prior to the event to determine the operational plan.

• Attendance at events as appropriate to deal with any anticipated or occurring public order incidents.

• Dealing with crowd management and control in the wider Ricoh Arena environment as required by the Control Room officer in charge and Event on-Site Manager during events.

• Liaison with the London Midland Delivery Manager on issues of crowd safety and management on station premises.

• Liaison between the WMP and BTP to ensure that interface issues are addressed.

4 Process

4.1 Planning

4.1.1 Train Service

The train service that will operate throughout the day will be the standard

timetabled Coventry to Nuneaton service plus where appropriate event shuttles as

detailed in Section 2 above. The timing of these services will be contained in the

Special trains notice, and will have been agreed with ACL and the Police at the

Ricoh Arena Event Planning Meeting.

4.1.2 Staffing levels

Staff numbers will be agreed at the Ricoh Arena Event planning meeting and will

be provided as follows.

Gates all gates will be staffed by a minimum of 2 people at all times.

In normal circumstances only one entrance to the platform will

be opened, the other being kept closed. Where the police

require crowd segregation the second entrance will be opened,

and again this second gate will be staffed by a minimum of 2

people at all times.

Platforms All platforms at Coventry and Coventry Arena will be staffed by

1 person to assist with crowd safety and train loading. Where

large crowds are expected and it is important to load as many

passengers onto each train is possible this staffing will be

increased to 2 staff per platform




Queuing areas where necessary queuing areas will be managed by 1 or 2

additional staff. Assistance will supplied by ACL to manage

crowds in these areas.

Staff at Coventry station will be provided by Virgin Trains. There will normally

be no staff at Bedworth and Bermuda Park. Revenue protection staff may be

provided at any station, but should not be relied upon to provide crowd handling

assistance. They will however assist where possible.

4.1.3 Staff dispositions

Staff will be provided for the event as follows:

Station Personnel Number

Coventry Arena

(London Midland) Delivery Manager *

Revenue Protection Staff *

Station Staff *

Coventry Platform 5

(Virgin Trains) Platform Staff *

Coventry Platforms 1&2

(Virgin Trains) Normal Virgin staff arrangements apply

Bedworth Revenue Protection Staff *

Bermuda Park Revenue Protection Staff *

Nuneaton Normal LM staff arrangements apply

• - To be completed prior to the specific event

Staff should be in attendance by at least 90 minutes before the event start time.

ACL crowed control staff will provide assistance to manage crowds outside

railway property

The Delivery Manager will ensure all TOC staff receive a briefing at the start of each event.

The police services shall as a minimum, endeavour to provide on officer at

Coventry Arena before and after the game. It is expected that, subject to other

priorities, further offices may be available, particularly in the hour after the end of

the game. However no reliance should be made on BTP attending, and the

Delivery Manager will, ensure that sufficient staff are provided to manage normal

crowds without requiring police assistance.

4.2 Event Control

The main event control will be located in the Ricoh Arena Control Room. The Delivery Manager will act as the London Midland focal point for coordination of actions and will maintain regular contact with the Ricoh Arena Control Room.




4.3 Facilities for Disabled Customers Requiring

Assistance

There are facilities for customers requiring assistance at Coventry Arena, Coventry and Nuneaton stations. Staff at Coventry and Nuneaton will, wherever possible, position customers with special needs requiring assistance to the rear of the train and advise Coventry Arena directly of any requirements to meet customers.

At Coventry access to Platform 5 is normally via the footpath from the station building alongside Platform 1. On event days this access will be gated and locked, with passengers diverted via steps up to a pedestrian crossing of the Warwick Road. Customers requiring assistance will be advised by notice at Coventry station concourse, and the exit from platform 5, of the need to ask station staff for assistance. Virgin Trains staff as appropriate will provide level access to those passengers requiring it by unlocking the gates and escorting them through.

Assistance to customers at Coventry Arena will be provided by members of station staff on duty.

Upon arrival at Coventry Arena of any customers requiring assistance, the staff assisting should ascertain whether the person(s) will be travelling after the match by train and make the Delivery manager aware of the need to provide assistance on their return journey.

4.4 Security Searches

To reduce the risk of disruption due to security threats, the Delivery Manager will, before the start of the pre-match arrangements (i.e. at least 90 minutes before kickoff) and 30 minutes before the post-match arrangements conduct a thorough search of all premises at Coventry Arena. An entry will be made in the log book accordingly.

4.5 Identification of Staff

All London Midland staff will wear high visibility clothing. Additionally, all staff should wear appropriate all-weather clothing. All staff involved will wear full uniform, including name badge and identification tags.

4.6 Rest facilities

Rest facilities will be available as follows:

• Coventry Station normal station staff facilities will be available

• Coventry Arena the ACL stewards’ facilities will be available to LM staff

• Bedworth No rest facilities are available, and staff should travel to Nuneaton or Coventry Arena to take breaks

• Bermuda Park No rest facilities are available, and staff should travel to Nuneaton or Coventry Arena to take breaks

• Nuneaton normal station staff facilities will be available




5 Pre-Match Arrangements

5.1 Coventry Arena

At Coventry Arena the following arrangements will apply.

The Delivery Manager will be in attendance for all arrivals

When revenue protection staff are in attendance ticket control points will be located at the top of the steps/ramp on the exit from each platform.

The Delivery Manager should make announcements using the megaphone or station PA equipment as required to ensure that customers stand clear of the platform edge when there are departing or passing trains. The Conductor will be in charge of the despatch of the train.

All station gates should remain open at all times to allow passengers to exit the station freely. The Delivery Manager will use a megaphone if necessary to advise customers of the exit route, and any requirement to show tickets. In order to maintain a flow of customers it is advisable to ensure that tickets are checked at the entrance to Coventry Platform 5 and other stations, to avoid any delay.

The build up of customers should be continually monitored by the Delivery Manager. Revenue Protection staff at Coventry Arena, Bedworth, Bermuda Park, Nuneaton and Coventry (Platform 5) stations should be high profile, and should make arrangements for customers to pay for tickets before entering the platforms where required.

Ticket checks may be suspended where this may present a safety problem (i.e. in a situation where there is overcrowding or disturbance may result due to a delayed journey). This is at the discretion of the Delivery Manager, under guidance from the British Transport Police Officer in Charge.

5.2 Bedworth, Bermuda Park and Nuneaton

No staff will be provided to manage crowds above those normally provided at

Nuneaton. Where appropriate, for revenue protection purposes only, Revenue

Protection Inspectors will be located at these stations prior to events to ensure that

passengers entering the Up platforms are in possession of a valid ticket.

5.3 Coventry

Sufficient station car park spaces adjacent to the Platform 5 entrances to be used for the event will be coned off the day before and notices displayed at the car park entrance to ensure that these spaces are kept clear on the day of the event. To assist this, these car park spaces will be marked in different coloured paint to enable users to easily identify their special purpose.

Platform 5 at Coventry (from where the normal Nuneaton services leave) will not normally be staffed, and access will be open. At least 90 minutes before an event commences Virgin Trains staff will take control of the platform, and close the entrance gates. They will also arrange to close the normal at grade foot access




from the footpath adjacent to platform 1, and divert passengers up the steps to cross the Warwick Road at the pedestrian crossing.

Temporary signs will be erected in the Coventry station concourse and at the platform 5 entrance advising PRMs to contact station staff to access between platform 5 and the station. Virgin station staff will unlock the gates to allow PRMs through, and lock the gates again immediately afterwards.

Before events Coventry platform 5 access gates will be closed and only opened by staff when a train is approaching. Access to the station platforms will be managed by the TOC/SFO station staff. All gates will be locked open during the event so that arriving passengers from the event can exit the station freely.

Virgin Trains staff will then control access to Platform 5, ensuring that all

passengers are in possession of tickets, and that no more passengers are allowed

onto the platform than can be accommodated by the next train.

BTP may request that services be segregated with separate coaches reserved for home and away fans. In this instance home fans will be loaded to the Nuneaton end of the platforms, and away fans to the Coventry end. Crowds must be segregated outside in the car park, and separate entrances used for home and away fans. Where necessary in these circumstances BTP officers will enforce segregation on the platforms and the trains.

Where the event shuttle services run, these will be platformed in either Platform 1

or 2. Dispatch and loading of these services will be managed by the Virgin station

staff in accordance with normal procedures.




6 After the Match

6.1 Preparation

The Delivery Manager should contact the Duty Control Manager at least 30 minutes before the end of the match to check the train service following the match. They should also establish whether services are running to time, and whether there are any other problems.

The Delivery Manager should also contact West Midlands SCC and the ACL Control Room (Tel: TBC) to advise them who is at Coventry Arena co-ordinating matters for London Midland. (They should also agree with West Midlands SCC the order in which the shuttle service will run, as these can then be regulated before the event finishes at Coventry or Hawkesbury Lane).

At all stations, including Coventry Arena, Coventry, Bedworth and Bermuda Park, the following arrangements will apply (further details are provided in the generic SMP document):

The Delivery Manager will at all times ensure that crowd safety is ensured and that it is treated as a high priority. Staff will continually monitor the crowd for signs of high density, and will be prepared to recognise typical crowd behaviours behaviour.

When the London Midland Revenue Protection Staff are implementing revenue control by carrying out ticket checks these will take place prior to departure. Ticket checks will be suspended if it prevents a safety problem.

During events Coventry Arena station access gates will normally be closed and only opened by staff when a train is approaching. Access to the station platforms will be managed by the TOC/SFO station staff. The objective will be to allow 75% of the crush load capacity (nominally 125 passengers per car) of any approaching train onto the platform prior to arrival. Once the train is stationary and the station staff identify any remaining spaces additional passengers will be let onto the platform to fill the train.

By preference only one gate will be used to load platforms. In the down direction this will be the gate at the Nuneaton end, and in the Up direction the gate at the Coventry end. W here the police determine that segregation will be required for fans leaving a football match the second gate will be used to segregate home and away fans.

Station Staff will assist with the boarding of passengers onto the trains and ensure they are loaded as fully as possible and prevent potential incidents from overcrowding. Station staff will assist the despatch all trains, but train conductors will be responsible for safe departure at all times.

The Delivery Manager will be responsible for the train operating punctuality and on the grounds of safety issues will have the authority to delay them when necessary.

The Delivery Manager will conduct a debrief at the end of an event.




6.2 Post Match Arrangements

The Delivery Manager will be in attendance for all departures from Coventry Arena.

Access to all platforms shall be limited at the discretion of the Delivery Manager with due regard to weather conditions and the type and capacity of unit expected. As a principle, only an appropriate number of passengers, equal to the capacity of the next train, should be admitted. If a through freight train is due the platforms should be kept clear until it has passed.

Where Revenue Protection staff are present ticket control points will be located at the entrance ramps for each platform at Coventry Arena. Staff will also be located there to assist passengers to buy tickets from the Ticket vending Machines, which will be located just outside the gates.

Revenue Protection staff may need to suspend thorough check of tickets to enable sufficient customers to pass through when the train arrives.

The Station Staff on duty should use the public address equipment to make safety announcements. These should be as follows:

“This is a safety announcement. Please stand clear of the platform edge.” (Repeated).

Such announcements should be made at three minute intervals throughout the post match period, and the times that these announcements are made must be recorded in the station log book.

The Delivery Manager may supplement these announcements by use of the megaphone to provide details of train destinations and to make safety announcements (particularly regarding standing clear of the platform edge).

The British Transport Police will liaise with West Midlands Police to ensure that public order is maintained. Additionally, Police staff on the platform may assist with maintaining a flow of customers onto trains, to ensure that trains are loaded as fully as possible, but with regard to prevention of any potential crowd incidents that may result from overcrowding.

6.3 Approaching Trains

At Coventry Arena the maximum line speed is 40 mph. All persons should be aware of the possibility of passing freight trains, light engines and locomotive hauled passenger services passing at speed.

All staff and customers must be kept back from the platform edge. Safety announcements should be made using the public address system and megaphones as required.

Additionally, stopping trains crawl into platforms at low speed and generate little noise. Passengers must be made aware of approaching trains in the same manner.

At no stage should the Delivery Manager allow overcrowding on a platform. If necessary, customers should be moved (with Police assistance) to spread them out down the platform.




6.4 Loading of Train Services

As a rough estimate, each carriage holds approximately 75-100 people. The Delivery Manager should, wherever possible and subject to the requirement to disperse the crowd quickly, ensure that carriages are not loaded so full as to create overcrowding.

Trains departing from Coventry Arena will normally be loaded using all vehicles. BTP may request that services be segregated with separate coaches reserved for home and away fans. In this instance home fans will be loaded to the Nuneaton end of the platforms, and away fans to the Coventry end. Crowds must be segregated outside the ground, and separate entrances used for home and away fans. Where necessary in these circumstances BTP officers will enforce segregation on the platforms and the trains.

The Delivery Manager will endeavour to ensure services depart on time, however on the grounds of safety he is the only person who can authorise a service to be held, and that will only be granted in agreement with the Duty Control Manager.

At each location the Delivery Manager must reach a clear understanding with all concerned. He will agree when the flow of customers must stop with the British Transport Police Officer in Charge. No other customers must be allowed onto the platform from this point until indicated from the Revenue Protection Team Leader.

When all customers are on board the Delivery Manager will advise the Senior Conductor/Train Despatch staff that they have completed platform duties and that they may commence the despatch procedure. When the train has cleared the platform, further customers may be allowed onto the platform.

6.5 Contingency plans

In all cases the Delivery Manager will agree plans with all parties and lead the implementation process. The British Transport Police will liaise with the West Midlands Police and arrange for ACL to be requested to broadcast at the event if required.

Contingency plans for specific situations include:

Station closure or total line blockage - Divert customers to Coventry (or Bedworth station, if services are still running). If no services to Nuneaton are running advise passengers for Nuneaton and the East Midlands to travel via Coventry and Birmingham New Street.

Station lighting failure - Stations must be closed to customers during the hours of darkness and trains must not stop at these stations. If the lighting fails with a train already in the platform, or with customers on the platform, those customers are to be allowed to proceed with great care. All other customers should be diverted to an alternative station. If there is sufficient light from the main stadium, the Duty Manager, at his discretion, may permit boarding to continue on the Down platform, but under no circumstances will boarding be permitted on the Up platform.




Train failure - The plan depends upon what fails, whether full or empty and where. The priority then becomes to move as many customers as possible. It may be necessary to divert trains to another station.

Match postponed or abandoned – The ACL Control Room will advise the Delivery Manager if the event is postponed. He will then advise all staff and locations.

Game delayed - The Delivery Manager is to revise the train service plan and traincrew / unit resourcing in conjunction with the Duty Control Manager to ensure effective management of the crowds. This is to be carried out in conjunction with the ACL Control Room and the police.

Disorderly behaviour – London Midland staff will not place themselves in a position of danger, and are instructed that their own safety is paramount. The police will take the lead in dealing with any violence or disorder on railway property. The Delivery Manager shall urgently arrange for all train movements to be stopped should fans spill onto the track, by contacting West Midlands SCC on TBC. All further actions shall be in accordance with Rule Book requirements.

Trains short-formed - Late notice changes are to be avoided if at all possible. The RPTL and DCM are to maintain regular contact to confirm that all arrangements are in place as laid out in the operational plan.

Adverse weather - Station staff at the stations are to ensure that platforms are frequently treated in accordance with the Winter Weather Precautions.

Personal accidents and safety of the line incidents - Any ‘safety of the line’ incident affecting train movements is to be advised immediately to the signalman (West Midlands Control, Centre on TBC) and then the DCM. Other accidents are to be dealt with by the Delivery Manager and police. Emergency services are to be called by the quickest available means as appropriate. All accidents to customers and staff are to be reported to the DCM via the normal channels.

Emergency evacuation of trains / station (including security alerts) - The evacuation must be staged and controlled to avoid congestion and panic. Each platform is equipped with two platforms, and in the first instance one gate should be used as the evacuation point. The Senior Conductor in charge of the train is responsible for the evacuation of trains. The Delivery Manager is responsible for the evacuation of the station. As a last resort, if it is safe to do so, he is to consider evacuating from platform ends to the other platform. This option is only to be considered if customers and staff are in extreme danger. The Delivery Manager must first reach a clear understanding with the signalman that both lines are blocked. Only then may the evacuation proceed, and this must be done with extreme caution.

Major incident control - When a major incident is declared, the Delivery Manager will liaise with the police officer in change to agree joint responsibilities in accordance with the London Midland Emergency Plan. The evacuation will depend upon the location and extent of the incident.




Appendix A. Important Telephone Numbers

Important Telephone Numbers

West Midlands SCC TBC Routine

Duty Control Manager TBC

For authorised staff

Train Service Manager TBC Routine

British Transport Police TBC Urgent assistance

Ricoh Arena Control Room TBC Routine

Coventry Arena Station TBC

Coventry Station TBC

Bedworth Station TBC

Bermuda Park Station TBC

Nuneaton Station TBC

Specific Safety Management Plan Final 26-08-11

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