SPARKLE SERVICES, INC. PRESENTS:

Effective Quality Control

ASK YOURSELF

•How do you know your building is clean?

• How do you know contracted services are performed?

• How do you know you are receiving real value for the price being paid?

You can only know with proof.

THE SOLUTION

We Offer Proof through Effective Quality Control

•Know services will be completed as outlined.

•Submit messages that are documented.

• Receive customer service that exceeds expectations.

• Consistently get a cleaner building for the same cost.

We accomplish this level of service with our quality control program, CleanTelligent.

THE EXPERIENCE:

Our Customer Service is Built on 3 Values:• Quality

• Reassurance

• Communication

QUALITY: INSPECTIONS

We input and document the services from our contract into CleanTelligent.

QUALITY: INSPECTIONS

We inspect those services to make sure they are performed to above industry standards.

QUALITY: INSPECTIONS

Inspection results are available for review so you can see we are honoring our contract.

REASSURANCE: JOB SCHEDULING

All work is scheduled based on the areas and frequencies specified in the contract.

REASSURANCE: JOB SCHEDULING

Detailed job schedules ensure all services are completed as promised.

MOBILE SURVEYS

QR codes can be used to receive feedback on your building through anonymous surveys. Time tracking of the cleaning staff is also available through this same feature.

MOBILE SURVEYS

Scan QR Code to experience the power of Anonymous Surveys

COMMUNICATION

Submit any issues using your current email system or submit directly into CleanTelligent.

COMMUNICATION

All responsible personnel are notified. If the request does not receive a prompt response, management is informed.

CleanTelligent Client Notification Dane Laverty from Boyer Company has SUBMITTED the following NEW work order:

Client: Boyer CompanyService Location: Boyer Company OfficesSubject: No Toilet Paper Message : Date: February 26, 2012 09:23 AMHi. There is no toilet paper in the men’s restroom on the 1st floor.

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CleanTelligent Client Notification Michael Jenkins from CleanBrain Software, Inc. has REPLIED to the following message:

Client: Boyer CompanyService Location: Boyer Company OfficesSubject: RE: No Toilet Paper Message : Date: February 26, 2012 09:26 AMTaken care of. Thanks for letting us know!

Message HistoryAuthor: Dane Laverty – Boyer Company Date: February 26, 2012 09:23 AMHi. There is no toilet paper in the men’s restroom on the 1st floor.

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COMMUNICATION

We respond to your message and updates are logged as progress is made.

COMMUNICATION: REPORTS

Performance reports help us increase accountability and improve internal training.

View average inspection scores to know that you are getting real value for the price.

COMMUNICATION: REPORTS

OUR PROMISE

With effective quality control you can know:

•Services are completed as contracted.

•Messages are documented and receive response.

•Customer service is exceeding your expectations.

• The building is consistently cleaner for what you are paying.

SIMPLE IMPLEMENTATION

Get Started• Receive a username and

password.• Click a desktop icon

linking to the login.• Submit and review

information.• All data is secure.

We Are Committed to Providing Exceptional Customer Service.