Spanish-Speakers and You: What everyone needs to know 1©2012, Command Spanish®, Inc..

Spanish-Speakers and You:

What everyone needs to know

1©2012, Command Spanish®, Inc..

Who Are the Hispanics / Latinos?

2 ©2012, Command Spanish®, Inc..

©2012, Command Spanish®, Inc.. 3

Components of Hispanic Culture

• Language

• Communication Styles

• Etiquette

• Traditions and Customs

• Food, Dress, and Music

• Religion

• Belief Systems and World

Views

• Values

Where Do Hispanics Come From?



Spanish-Speaking Countries

1. Argentina 2. Bolivia 3. Chile 4. Colombia 5. Costa Rica 6. Cuba 7. Dominican Republic 8. Ecuador 9. El Salvador10. Guatemala

11. Honduras12. Mexico13. Nicaragua14. Panama15. Paraguay16. Peru17. Spain18. Uruguay19. Venezuela** Puerto Rico

Source: U.S. Census (2010)

U.S. Hispanic Population by Origen




THE FEDERAL GOVERNMENT CONSIDERS

RACE AND HISPANIC ORIGIN TO BE TWO

SEPARATE AND DISTINCT CONCEPTS.

•In 2000, the Hispanic population was 35.3 million.•In 2010, the Hispanic

population was 50.5 million

In the last decade, the Hispanic population has grown 43%…




What do Hispanics look like?

• White European• Indian• Mestizo

• Black• Mulatto• Asian

Racial Types in the Hispanic Community


StereotypesList common stereotypes that Americans have about Hispanics:

List common stereotypes that Hispanics have about Americans:

Positive Negative

Positive Negative

How Do Spanish-Speakers See Themselves?


Hispanics are persons whose speech, customs or cultural

heritage pertain to, or derive from, any of the nineteen Spanish-

speaking countries in the world, and Puerto Rico. Hispanics may speak

Spanish, be bilingual, speak only minimal Spanish, or speak no Spanish

at all. Hispanics may be of any single or mixed racial origin. The

primary Spanish groups in the United States are: Mexican, Mexican-

American, Cuban, Cuban-American, Puerto Rican, Dominican, and

Central American. The civil status of Hispanics may be: U.S. born

citizens, legal residents, legal workers, students, visitors/tourists, or

illegal aliens (undocumented workers).

Who are Hispanics? A working definition…



Levels of Language Ability of Hispanics

• Spanish-Only, Literate (university graduate, professional, secondary education, or technical specialist)

• Spanish-Only, Illiterate, or Primary School Education (0-6 years of primary education only)

• Spanish Speaker with 100-300 Word English Vocabulary• LEP (Limited English Proficient)• Bilingual• Bilingual & biliterate• English Speaker with 100-300 Word Spanish Vocabulary• English-Only

MachismoMarianismo

Gender Issues


Proxemics and Haptics

Personal SpaceTouching


Chronemics

• Time concepts• Appointments• General day

divisions• “on time”

• Workday• Leisure• Overtime, Vacation,

and Time Off



The Hispanic Surname System

• María Elena Guzmán González marries

• Pablo Felipe Durán Rodríguez

Their daughter • FIRST NAMES: María Teresa• LAST NAMES: .

Their son • FIRST NAMES: José Felipe• LAST NAMES: .

What is her married name?What do I call her?


María Elena Guzmán Gonzálezmarries

Pablo Felipe Durán Rodríguez

The Hispanic Surname System

• Religious Names• Nicknames

Hispanic Names and Nicknames


• Survival English• Workplace English• Social English

LEPs, or How Much English?


• Understanding

• Using native language

• Uneducated

• Bilingual = biliterate

• False affirmation

• Spiraling

Misconceptions Based on Language Issues


22

Maximizing Oral Communications

When speaking English…

• Do not shout; speak with a normal tone.• Enunciate slowly and distinctly.• Avoid idioms, colloquial expressions and slang.• Emphasize key words.• Pause frequently when speaking.• Use visual aids when possible

©2012, Command Spanish®, Inc..



When speaking Spanish…

• Present your ideas methodically.• Use redundant body language.• Use familiar and simple words.• Repeat and recap frequently.• Take care not to patronize.• Check for understanding frequently.• Don’t cover too much information at one time.



Of course, the best way to maximize communication in Spanish is to contact your local Command Spanish®, Inc. provider for a Spanish-language class specific to your profession or occupation.

For the complete cross-cultural program entitled:

Spanish-Speakers in the Workplace:A Cross-Cultural Guide

please contact Command Spanish®, Inc. at

601-582-8378, or your local Command Spanish® provider.

You can visit our website at:

www.commandspanish.com


Spanish-Speakers and You: What everyone needs to know 1©2012, Command Spanish®, Inc..

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