SOLVING CONFLICT AMONG A DIVERSE EMPLOYEE WORKFORCE

(..andHowtoImproveTheseRela6onships)ByMadelineErceg

MADELINE ERCEG student,aspiringbusinessowner,entrepreneur

TO GROW, WE FIRST MUST REMEMBER

THAT…

PEOPLE ARE DIFFERENT AS WELL AS

INDIFFERENT

INDIRECT BLINDNESS-whenyouseewhatyouwanttosee-disregardinforma3onwhenit’sinyourbestinteresttoremainignorant

i.e.

INDIRECT BLINDNESS

sofirstthingsfirst…

“-CraigRunde

Viewyourconflictasapoten3alcollabora3onandframeyourconversa3onassuch.

OWN YOUR MISTAKES

MULTITRACKAND REMEMBER TO…

Multitrackingmeansconsideringmorethanoneoptionsimultaneously,

accordingtoChipandDanHeathofbestsellerDecisive.

LOOK FOR YOUR BRIGHT SPOTS!

BRIGHT SPOTS:

themostposi6vepoint(s)inadistribu6onofdata;

evidencewhichwillhelpreproduceyoursuccess

“Findthelargestsharedpurposeovertheconflict.

-FredKofman

LEARN FROM YOUR FAILURE

SET CLEAR GOALS AND EXPECTATIONS

FOR EVERYONE

WHEN IN DOUBT, FOLLOW THE 10/10/10 RULE

SUZY WELCHAbusinesswriterforwellknownbusiness

publicationsdevelopedthe10/10/10ruleas

awaytoconsiderfutureemotionsinthepresent.

“1. Howwillwefeelaboutit10minutesfromnow?

2. Howabout10monthsfromnow?3. Howabout10yearsfromnow?

-SuzyWelch

GROW WITH EACH

OTHER

THE SUCCESS CYCLETRY

SUCCEED

LEARN

FAIL

ByToddDewett

“ Invest in diversity training. Create networks and resource groups. Evaluate conflict resolution policy. Always keep “the door” open.

- Catherine Mattice

WITH THESE IDEAS,your employees learn to enjoy each other

and bloom from their relationships.

SO HERE IS A VIDEO…

OnelastrecommendationIhavetoleaveyouwithisfromServiceSkills.com,an

onlinetrainingplatformwhich“offersskillsandstrategiestohelpyourstaffbetter

communicatewithcustomersandcoworkers”.