Solution-SVCPP

8/13/2019 Solution-SVCPP

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Section A:

As a young girl, Mary Kom got interested in the sport of boxing. Her goal was to excel in the

sport. She started training and participating in boxing sessions. When her father came to know,

he tried to get her to give it up as it would spoil her looks, but she convinced him otherwise.

When she got married, and later gave birth to twins, there was again pressure on her to retire

from within the family and outside. But she refused to give in. Womens boxing was introduced

in the London Olympics, but sadly Mary Kom's weight category was not included. She had to

play in the 51 kg category, for which she had to put on weight as well as work very hard. She

even practiced with male boxers to get better at the game. She succeeded in winning a bronze

medal in the 2012 Olympics.

Q.1.What made her succeed in the Olympics?

a] Her dedication to the sport.

b] Her strong will to prove wrong those who doubted her.

c] Her determination to follow an intense workout and fitness regime.

- Option (a) gets 3 marks, (b) gets 1 mark and (c) gets 2 marks.- Option b is easily the least contributive because here success is linked to an external

parameter of proving the skeptics wrong. While this can be a great driver, it is notsustainable and certainly not energizing. When we do something to prove a point, we are

under immense pressure (in the process we do not enjoy / learn from the struggle) to deliver.

Also, if this desire is over-whelming that it may even drive the person to use unfair means.

- Option (a) is about dedication to the sport, which is a higher order motive. Thus if dedicationis there, determination to overcome all involved challenges will come by.

- What if Mary Kom was dedicated to Winning an Olympic medal and bring glory to ourcountry? Is this dedication any less than being dedicated to the sport of boxing? The answer

lies in the longevity of dedication. If she had been dedicated only to the Olympics, then itwould be highly unlikely that after winning the medal she would have found the strength to

continue. But we can be sure that even after retiring from active boxing, Mar Kom will

continue to contribute to the sport and the country

-Since c is a consequence of a, option a gets the highest marks

- To understand the above explanation better, I urge you to list to this TED talk. If you areunable to listen to the entire audio, listen to the piece between 8:06 - 10:57 minutes (relevantto our question)


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Section B

a] The HR Manager says, Hire more people into the team so that the team can take up

more responsibilities.

b] The HR Manager says, Hire more people into the team so that more people can dividethe work in the team.

- Option a is the correct answer. While division of work could possibly result in betterquality of the output, it does not necessarily result into increased capabilities of individuals.

- Individuals are like water tanks just that they store potential. Imagine a picture of 5 watertanks of 24 liters each placed side by side. Thus the total cumulative capacity is 120 liters.

Now if we get one more similar tank and transfersomewater from each of the earlier 5 tanks

into this new tank such that water is equally distributed then we will have 6 water tanks of 20

liters each. Each water tank now has spare 4 liters of capacity.

- We are similar to these water tanks. If more resources are mad available, then we have sparespace. Depending on the mindset, people will choose to do different things with this spare

space. Contributors will utilize this space to do something new, better and more challenging,

because they of all know that capabilities increase when we struggle and struggle issynonymous with trying out something new.

- One manager may focus on ensuring, that his people are not stretched and hence he addsmore people to the team. On the contrary, another manager may say, one sure way of

elevating my current batch of people to a higher order of capabilities is by making some

spare time available to them. From any point of view (Self, team, organization) secondmanager is adding much more value than the first

- India for the past 10-15 years has had a phenomenal run in the IT/ ITES segment (BPOindustry) primarily because of our prowess in English and cheaper costs. However the costarbitrage is slowly disappearing with English speaking Philippines is offering comparable

service at better rates. Now Indian businesses could have an option of adding more less

skilled people and compete on price only OR they could add more people at the lower endand release their senior staff who could then use the spare time to enhance capacity. What

will then happen is as a nation, we will be better placed to execute complex outsourcing work

and continue enjoying the benefits

- When we look at people as resources, our focus is on Optimizingthem but when we look atthem as reservoirs of potential our focus is onMaximizingthem


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The website designer notices many spelling and grammatical mistakes made by the content team.

a] He should inform the content team so that they can make the necessary changes.

b] He can list out all the mistakes to the content team

- Option b is the correct answer. What we mean by All mistakes here is that all thosemistakes which the designer could identify

- If the website designer sees his role limited only to designing then he will not take the troubleof identifying all possible mistakes. He will look at few mistakes, and flag it off to thecontent team, because he doesnt consider it to be his business. On the contrary, if his stated

purpose is to add value to the customer i.e. makes sure that under no circumstances does the

customer get a sub-standard product then he will take responsibility for all aspects of

business. He will give a detailed list of all identified mistakes to the content team andvolunteer to proof-check the content after the mistakes have been rectified.

- This difference does not come easy, to be able to see my job (irrespective of how small) to beadding value to the ultimate customer requires lot of mental conditioning. Contributors can

do that.

- If you have seen Munnabhai MBBS, the scene where a person is admitted to the hospital andthe staff is insisting that the patients relatives fill up the necessary forms despite the fact that

the patient could die if medication does not come fast. This happens because each person isseeing his work in a narrow context. He is not able to connect it to the customer value.

- This is a very difficult shift and majority of people who work (more common in largeorganizations)are unable to see the customer (the human being)at their work-desk


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Section C

Q.15What makes a project successful?

1. An inspiring team leader who can delegate jobs to his team

2. Hardworking team members who complete the tasks which are assigned to them

3. A team who believes the project should be successful4. People who think like a teama] 4-3-2-1 b] 2-1-4-3 c] 2-1-3-4 d] 4-3-1-2

- The confusion here was between option a & option d. Correct answer is option a andthe only difference between the 2 options is how we ascertain importance to team & its

leader.

- In option d, an inspiring leader is given more importance than a hard-working team while inoption a, a hard working team is given precedence to an inspiring team leader.

- For example, You were assigned to a really tough project and you could choose one of thefollowing 2 options, which one will you go for?

1) A team consisting of 5 really hard working people who will put their heads down andwork really hard on any assignment given to them and a leader who is not inspiring

but great at allocating work

2) A team comprising of an inspiring leader who is also great at allocating work but ateam which is not inner driven

- The answer now becomes obvious. We will go for the first of the 2 options in the exampleabove.A leader is important, very important, but this importance is over stated compared to ateam of a purposive individuals who share a common purpose....Such a team will work and

deliver even in the absence of a leader.


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Q.18 Four friends were talking about their bosses. Which of them would you want to have as

your boss?

1. My boss shares the team goals with the team and supports us to work together to reachthe goals.

2. My boss gives me a goal but supports me if I get stuck.

3. My boss mentors/guides us to take up larger responsibilities and to develop ourcapabilities.

4. My boss instructs me about what work I should do.a] 1-3-4-2 b] 2-3-1-4 c] 3-1-2-4 d] 3-2-4-1

- Option c is the correct answer here- The explanation here is similar to the one offered for Q.5 (section B)- There is a thin line between help & enablement. Help is highly disabling if in the process of

helping, the beneficiary does not get to learn anything

- 4th option talks about instructions. Here there is no learning at all (because there is noapplication of mind)

- 2ndoption is not that bad, it shows a scenario where I am left to struggle but made to believethat I can always go back to my boss if I get stuck. The real test here is how does the bosssupport me when I get stuck, does he directly solve the problem or chooses to solve it in a

manner that I learn

- 1st option is really nice because it shows me a picture where the entire team is working tomeet the goal however the downside is each person seems to do his / her own task

- 3rdoption is about elevating me into a space of increased responsibility / capabilities. Here isa boss who shows me the goal, gives me the leeway but also reminds me that I am much

more than what I think I am, and the only way to unleash this latent potential is by opting totake up higher responsibilities. Such a boss will also be more tolerant to initial failures

because his core purpose is building his team (each individual) into someone better &

stronger.


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Section D

Q.23. Om has decided to open a health food counter in the restaurant he owns. Which of thefollowing is the greatest impact of this decision?

a] This counter will be suitable for the health conscious people who visit the restaurant.

b] The availability of such a counter will make many more people conscious of eatinghealthy food.

c] Many more restaurants will open such counters which will lead to people living ahealthy life.

- The order of answers here is c (best), b and then a (least)- If I look at my business, only from a commerce point of view, then other people opening

similar restaurants will threaten me because it means eating into my share of business.

However if the purpose of my doing business is to promote healthy eating, then whateverfurthers my purpose is the best impact

- Option a limits the impact to only those people who visit the restaurant- Option b also in a way has a very limited impact because only people visiting the restaurant

& their friends who they speak with will become aware of eating healthy food.

- But option c has the greatest impact because more and more people will get an option toeat healthy food. Also many restaurants opening up could mean prices might stay in check,thus healthy food becoming an affordable option to many more people


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Q.27. Anju is a successful online writer. Recently, she has started mentoring online writers, in

return for a small fee. According to you, what is the likely reason for Anju to take upmentoring?

a] This forum will help the creation of an online writer community, who will assist andguide each other.

b] I don't want other writers to struggle like I had to.c] Interacting with other online writers will enrich my understanding of online writing.

- The order of answers here is a (best), c and then b (least)- Option b suggests that Anju is bitter about the process in which she has become successful,

but she forgets that it is actually this struggle which is the primary reason behind her being asuccessful writer. If she starts the service with this mindset, then she will be less tolerant with

others making mistakes and will invariable give ready-made answers without allowing others

the space to struggle in

- Option c focuses on adding value to self which is not very bad, because when she becomesbetter, she will be able to add more value to others in her interactions

- Option a however is focused on creating a community which assists, guides & learns fromeach other. When the purpose is so lofty, Anju will make sure that all her actions are directed

towards creating a team of highly competent writers who will also develop the mindset ofhelping others grow.

Solution-SVCPP

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