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The Solution Explorer Vancouver Legal Hackers– June 14, 2017

Civil Resolution Tribunal Overview

Seamless end-to-end process. Focus on users and fair outcomes.

Solution Explorer Tribunal Resolution

Guided Pathways

Just in time guidance customized for each user

Access to Justice and the Solution Explorer

Solution Explorer

• Diagnosis

• Information

• Self-Help

• Streaming &

Triage

24/7 Expert info & guidance. Free. Online. Delivered directly to non-

experts.

Tribunal Resolution

• Multi-channel

• Remote

• Asynchronous

and real-time

• Targets 60-90

day resolution

Negotiation Facilitation Adjudication Prep Adjudication

Knowledge Engineering

Creating Expert Content for the Solution Explorer

Knowledge Engineering

Sample Loans & Debts Content

Who creates content?

Subject Matter

Expert

• Provides expert

knowledge

• Explains how to diagnose

• Explains info to provide

• Identifies and explains

self-help tools

Knowledge

Engineer

• Facilitates acquisition of

expert knowledge

• Determines structure of

content, pathways, tools

• ‘Solutions’ problems

and challenges

Content

Specialist

• Records all

information

• Completes

information

• Refines content

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Knowledge Engineering: End-to-end

Content

Creation

Review &

Approval

Extract,

Transform

& Load

User Test

• Subject Matter

Expert

• Knowledge

Engineer

• Content

Specialist

• Tribunal

Member

• Content

Specialist

• Expert

System

Analyst

• “Friends and

Family”

• Public

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Creation, Testing and Improvement Cycle

Content

Creation

Review &

Approval

Extract,

Transform

& Load

User Test

Solution Explorer Analytics – Based on 2229 Explorations

Solution Explorer Analytics

Questions / Comments?

Presentation Complete. Thank You.