Solman Implementation

8/6/2019 Solman Implementation

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SAP Solut ion Mana ger

fo r Im plement ing

SAP Business Sui t e

Product Management SAP Solution ManagerSAP AG



Implementat ion Pro jec t s

ProjectPreparation

Provide initial

planning andpreparation for

your SAP project

BusinessBlueprint

Documents thebusiness processrequirements of

the company

Realization

Implement business

and processrequirements based

on the BusinessBlueprint

FinalPreparation

Complete thepreparation for

Go Live

Go Live &Support

Cut over to

live productiveoperation and

continuoussupport

© SAP 2007 /



Chal lenges Dur ing Im plement at ion Project s

Lack of integration expertise (functional and technical) relatedto SAP Business Suite during implementation

• Solution design and related technical feasibility aspects

• Sizing of the required hardware

• Scenario-specific installation aspects

• Managing a multi-component implementation

• Customizing Synchronization between SAP Business Suite components

© SAP 2007 /



Implementation Process

Implementation Content & Services

Imp lement a t i on w i thSAP Solut ion Manager



How t o Use SAP Solut i on Manager in a Pro ject

Project Definition and Description• Project type

• Naming, roles, language

• Project standards (Status, keywords, documentation types)

• Timeframe

Define System Landscape• Development

• Quality Assurance

• Production

• …

ProjectPreparation

BusinessBlueprint Realization Go Live &

SupportFinal

Preparation

© SAP 2007 /




Define Business Blueprint via Business Process Repository• Customer Business Process requirements, analysis, documentation and management /

Scoping• Visualization of Standard Business Process by scenario description, product

documentation, demos, and transactions

• Project-specific adaptation, for example, new Processes, documentation at each level(Requirements, print outs, reports, concepts), …

• Generation of Blueprint

Project Issue Management, Status Management

SAP Feasibility Check

ProjectPreparation


SupportFinal

Preparation

© SAP 2007 /



Business Bluepr int – Def ine Business Bluepr int

Select your Bus iness Scenar ios andacc ord ing Bus iness Process Templates

Get a g raph ica l d i sp lay o f your com ponent -

spec i f i c o r c ross -component scenar io

Bus iness Proc ess

Repos i tory

Add Bus iness Process Steps f rom

the Bus iness Process Repos i tor y to

your Bus iness Process Templat e

Process

Steps

Business

Process

Template

Order to Cash

Mobi le Sales

Internet Sales

© SAP 2007 /




Configuration• Configuration guides for Standard Business Scenarios

• Configuration support per scoped structure element, for example, productdocumentation, IMG, non-ABAP configuration, BC sets, and CATTs

• Project documentation, for example, customizing, modification, enhancements

• Customizing Synchronization

Testing• Define and maintain test cases, test catalog

• Organize and perform testing

• Manage problems in Service Desk

ProjectPreparation


SupportFinal

Preparation

© SAP 2007 /



Real izat ion

Customiz ing

Ass ignment o f t es t cases

• Configuration of processrequirements, specified in theBusiness Blueprint

• Automatic assignment ofcustomizing links and test cases

• Assignment of customer specificlearning material

Ass ignment of learn ing

mater ia l

© SAP 2007 /



Real izat ion – Cust omiz ing Synchronizat ion

Ensures that Customizing of certain objects is in-sync across systems

Reuses Customizing (e.g. of SAP R/3) in other systems(e.g. SAP CRM)

Avoids redundant Customizing activities in a solution landscape

Customizing data TransportR/3DEV

R/3QAS

R/3PRD

CRMDEV

CRMQAS

CRMPRD

APODEV

APOQAS

APOPRD

...DEV

...QAS

...PRD

Transport

TransportTransport

TransportTransport

TransportTransport

Central

sys tem

Predefinedlist of

synchronizingobjects

Customizing

Distribution

© SAP 2007 /



Cent ra l Test Coordinat ion

Create Sales Order

Configure Products

Availability Check

Determine Conditions

Credit Check

Receive OrderReplicate Order

Order Confirmation

Maintain Status

SAP CRM SAP SCM SAP ECC

TestManagement

TestExecut ion

SAP Solut ion Manager

© SAP 2007 /




ProjectPreparation


SupportFinal

Preparation

Train End Users for SAP ERP 2004• Web based end user training

• 5 SAP Tutor (recorder) licenses

Deliver SAP GoingLive Check

Handover to Support Organization

© SAP 2007 /



E-Learning Managem ent

Changes requ i re t ra in ing o f t hedi f ferent par t ies involved (e.g. end

users)

Analyze resu l ts & feedback

Execut e e-Learning

Dist r ibute e-LearningMater ia ls to end users

Prepare e-Learning Mater ia lsfor spec i f i c user ro les

Organize / c at eg or izee-Learning m ater ia ls

Create e-Learning mat er ia ls

Set -Up ef f ic ient end-user t ra in ing s t ra tegy w i th e-Learn ing

© SAP 2007 /



SAP STANDARD SUPPORT- Mainst ream , Ext ended, and Customer -Spec i f i c Main tenance -Test administration and automation; access to Best Practices; empower CCC; proactive remote services;SAP software upgrades; monitoring for systems and core business processes; problem resolution; global7x24 problem resolution; global 7x24 escalation procedures

PREMI UM SUPPORT OFFERINGS

World Class Support Offer ings

Provided by SAP Act ive Global Support

PREMIUM OFFERINGS

Solut ion ManagementOpt imizat ion• Performance

• Application Integration

• System Administration

• Data Volumes

• Testing

• Early Watch Reporting

Safeguarding• SAP Safeguarding for

Implementation

• SAP Safeguarding for SolutionImprovement

• Remote Safeguarding Services

• SAP Safeguarding ComplexSolutions / ImplementationQuality Program (IQP)

CUSTOMER SPECIFIC

PREMIUM OFFERINGS

ALL SUPPORT OFFERINGS ARE POWERED BY

SAP SOLUTION MANAGER

SAP MaxAt t en t ionFocus: Implementation,Operations, Upgrade

Suppor t A l l ianc e Manager (SAM)

Suppor t Advocate

Empower ing• SAP Empowering Assessment

• SAP Empowering Support

• Empowering Workshops

• Services to support theimplementation of SAP SolutionManager

• SAP Online Knowledge Products

Protec t ion o f Inves tment• Value proposition and

technical upgrade strategy

• Release and upgrade planning

• Solution maintenance

© SAP 2007 /



Implement at ion and Dis t r ibu t ion

New Feat ures w i t h SAP Solut ion Manager 7.0

Roadmap (functional enhancements)• Documentation features synchronized with project

• UI improvements for accelerators

• Authorizations for tab display/change

• Additional Roadmap content

Digital Signature• Digitally sign project and/or general documents

Business Blueprint/Configuration - smaller enhancements• Check-in/check-out of documents

• Change history for all tabs

• Where-used list for all content assignment tabs(ST 320 SP 07)

• Improved usability for multi-component handling(ST 320 SP 07)

© SAP 2007 /



Implementation Process

Implementation Content & Services

Imp lement a t i on w i thSAP Solut ion Manager



SAP Solut i on Manager – Roadmaps at a Glance

Implementation Methodology Provided Through Roadmaps• Implementation Roadmap for mySAP Business Suite

• Target Group: Project Managers, Functional Implementation Team(Application Consultants)

• Milestone/synch points concept and alignment of support services

• Solution Management Roadmap

• Target Group: Technical Implementation Team (Technical Consultants)• Milestone/synch points concept and support services aligned

• Global Template Roadmap:

• Target Group: Program / Project Managers

• Roadmap content adapted to SAP Solution Manager usage

• Upgrade Roadmap

• Bundling SAP's knowledge and best practices for the entire upgrade procedure for anentire system landscape from a functional and technical perspective

© SAP 2007 /



Roadm ap in Det ai l

Graphical entry into and statusoverview about your project

Phase-driven approach forfunctional and technicalimplementation and ongoingoperation activities

Links to accelerators for yourproject phase

© SAP 2007 /



Implem entat ion Content : Business Sc enar ios

Business Scenarios include various Business Processdescriptions and guided configuration support for SAP Solutions

Advantages:• Business Scenarios are designed to help customers to reduce costs, to increase revenue, and

to increase customer satisfaction

• Business Scenarios are designed to support nested Business Processes in Sales, Service,and Marketing across various Interaction Channels

BusinessScenario

ProcessStep

Process Visualized byComponentView

© SAP 2007 /



Implement at ion Content

Structure itemsfor "generic" configurationsupport

Scenarios

Solution

General Settings

Connecting Systems

Data Replication

Engines

Portals

Basic Settings for <Solution>

Basic Settings for <Key Capability>

Basic Settings for <Channel>

Basic Settings for <Technology>

<Product Version>

Configuration Structures

Master Data

Organizational Units

...

Business Processes

<Scenario>

<Scenario>

...

Scenarios

<Solution>

© SAP 2007 /



Implement at ion Content in Deta i l – Component

View

Scenario

Business Process 1

Business Process 2

Process Step 1

Process Step 2

...

Process Step 1

...

VISUALIZE flow of business processesand process steps

Show components required bybusiness scenario or process

Show business partners or externalsoftware required by the business

scenario or process

TransferCampaign, TargetGroup,Products,Attachments,Alloc. to

Mobile

CRM MOBILE CLIENT

TransferActivitiestoCR MMobile

Referenceto BusinessProcess:CustomerVisitand OrderEntry

CRMSERVER

CreateCampaign

ReferencetoBusiness Process:

TargetGroupCreation

CreateCollaterals

Allocateto campaign

PlanKeyFigures

Plan Allocations

ReleaseCampaign

TransferCampaign

TransferTargetGroups

ExecuteCampaign

ReferencetoBusiness Process:LeadProcessing

ReferencetoBusiness Process:OrderProcessin B2BeSelling

ReferencetoBusiness Process:OrderProcessin B2CeSelling

SAPR/3

CreateAccounting Object(WBS)

PostDirectMarketing Coststo

AccountingObject(WBS)

SettleDirectMarketing Coststo

ProfitabilitySegment

LoadCost Drivers

AssessOverheadCosts toWBSElement

SAPSEM

PerformMarketAnalysis

Updatethe CampaignHierarchy

LoadCampaign Attributes

Updatethe KeyFiguresfor the

Campaign

LoadAllocations

UpdateDirect MarketingCosts

Info

UpdateActivities Info

UpdateOverhead CostsInfo

Perform Campaign Analysis

Scenario-oriented structure(= Business Process Hierarchy)

© SAP 2007 /



Implement at ion Content i n Deta i l -

Transact ions

• Match scenario-oriented approach tofunctions in SAP world

• Evaluate/test-drive SAP Software in acustomer project during the BusinessBlueprint Phase

• Organize and test SAP solutions

Scenario

Business Process 1

Business Process 2

Process Step 1

Process Step 2

...

Process Step 1

...

© SAP 2007 /



Implement at ion Content i n Deta i l –

Conf igurat ion

• Provide process-oriented

Customizing approach

• Document non-ABAP-Customizing

Scenario

Business Process 1

Business Process 2

Process Step 1

Process Step 2

...

Process Step 1

...

© SAP 2007 /



Implementat ion Content in Deta i l

SAP Net Weaver

SAP Solut ion Manager

m ySAP SCM

m ySAP PLM

mySAPSRM mySAPCRM

m ySAP ERPFinancials,

Human Resources,Corporate Services,Operations,Analytics,

Self-Services, …

SAP Solution Managerenables an effective andprocess-basedimplementation supportfor end-to-end businessprocesses across front-and back-office

systems…

© SAP 2007 /



m ySAP SCM

m ySAP PLM

mySAPSRM

mySAPCRM

Implem entat ion Content for mySAP Business

Sui te

m ySAP ERP

ERP and Adapt ive Bus iness Solut ions

BusinessBlueprint Realization

Blueprinting Content:• Predefined SAP Business Processes• Visual process flow diagram• Detailed process descriptions for SAP

Business Processes

Configuration Content:• Predefined configuration activities for all

SAP Business Processes• ABAP and Non-ABAP customizing support• Process driven implementation

methodology• Ready-to-use template projects based on

SAP Best Practices

© SAP 2007 /



m ySAP SCM

m ySAP PLM

mySAPSRM

mySAPCRM

Implem entat ion Content for mySAP Business

Sui te

m ySAP ERP

ERP and Ada pt ive Business Solut ions

FinalPreparation

Go Live &Support

Testing Content:• Test cases according to standard

Business Scenarios• Available as MS word documents in

Solution Manager• Ideal starting point for testing and

rollout to line of business• Can be adjusted easily in projects to

specific project needs

© SAP 2007 /



Implementat ion Content fo r Indust r ies

Service Industries• Media

• Postal Services

• Professional Services

• Logistic Service Provider

• Railways

• Utilities

• Retail

• Wholesale Distribution

• FI-CA

Financial & Public Sector• Banking

• Insurance

• Public Sector

• Higher Education & Research

• Defense & Security

• Health Care

Manufacturing Industries• Aerospace & Defence

• Automotive

• Chemicals

• Oil&Gas

• Consumer Products

• Life Sciences

• High Tech

• Industrial Machinery & Components

• Mill Products

• Service and Asset Management

© SAP 2007 /



Customer

SCMSCM

CRMCRM

ERPERP

Customer Landscape

SAP

SAP SolutionManager

SAP ServiceMarket Place

• Content corrections• New Scenarios• SAP Notes

SAP Development Landscape

SAP Cont ent Updat es

© SAP 2007 /



SAP Safeguarding for Im plem ent at ion

SAP Safeguarding for Im plement at ion

T I M E

TechnicalIntegration

Check

Core business

processimplemented

IT landscapeimplemented

Critical Interfaces and core business

processes implemented

GoingLiveCheck:

(Analysis)

GoingLiveCheck:

(Optimi-zation)

Core business processes and interfaces tested

Sta r t o f p roduc t ion

GoingLiveCheck:

(Verific-ation)

Business

bluepr int andtechnica l des igncomple ted

Projectplan

completed

TechnicalFeasibility

Check

SAP Safeguard ing fo r Imp lementa t ion t a i l or s i t se l f t o your imp lementa t ion p ro jec t .

This means that you may not rec eive a l l the chec ks ment ioned above. You receive a

se lec t i on o f checks – those tha t a re su f f ic ien t t o sa feguard your p rojec t .

© SAP 2007 /



BestPractices

Best Prac t ic es for Solut ion Management

Guide you through complex issues in the technicalimplementation

Best Practice Documents• System Landscape Planning

• Network Planning

• Sizing

• System Landscape Copy

• Data Consistency

• Initial Download Configuration

• Data Upload

Self-Services• Planning Session

• Technically Configuring mySAP Solutions

© SAP 2007 /



SAP Solut ion Man ager –

Implem ent i ng the my SAP Business Sui t e

• Implement new or additional mySAP CRM, SRM, SCM ...

scenarios

• SAP R/3 customers extending to mySAP Business Suite

• New mySAP customers

• Accelerated implementation projects

• Efficient project handling

• Centralized control of cross-component implementations

• Integrated documentation management

• Seamless information integration between project phases

• Integration of non-ABAP and non-SAP components

Task

Target Group

Benef i ts

© SAP 2007 /



Implement at ion – Benef i ts in Deta i l

During the Implementation Project• Implementation and Upgrade Roadmap

• Automated system landscape information

• Documentation of the business processes

Just before Go Live• Management of patch levels

• Consolidated EarlyWatch Alert for the whole solution

• GoingLive service delivered based on customer solution

Operating the Solution• Open end-to-end application management

• Following SAP’s best practices for application support

• Service Desk for accelerated problem resolution

• Change request management for ensuring continuous improvement © SAP 2007 /



Living Proof: Suc c esses and Ex per ienc es

“Our business is one hundred percent compliant with the capabilitiesof mySAP CRM. Using the implementation content provided within the SAPSolution Manager is more than just documentation or a prototype, it actuallyrepresented the groundwork for our productive system.“

Theo Kraus, CIO

“We use the SAP Solution Manager as the central repository for allproject documentation. The integrated use of SAP Knowledge Ware-

house provides advanced document management capabilities and controlthat leads to time savings in the project.”

Bernhard Thoma, SAP Project Manager at MAN

“The main driver in choosing the SAP Solution Manager was theconvincing concept of an integrated platform that managesimplementation and operations of mySAP.com, leveraging lateststate-of-the-art implementation technologies.”

Wolfgang Trabant, Project Manager, Methodology

“There is no better way to control customizing in heterogeneous systemlandscapes than with the integrated use of SAP Solution Manager’scustomizing distribution functionality. Today, we have 9 development systemsthat are controlled by the SAP Solution Manager.”

André Moers, B/S/H/, SAP Technology / Information Technology

© SAP 2007 /



© SAP 2007 /

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