Software Resource and Services Jack Delinsky. Current State Direction Philosophy.
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Transcript of Software Resource and Services Jack Delinsky. Current State Direction Philosophy.
Software Resource and ServicesJack Delinsky
Current StateDirection
Philosophy
Current State
Three main categories of software and servicesavailable through OIIT:
Enterprise – System Office Managed(i.e. Oracle and Banner)
Institutional – SRS Managed (i.e. Microsoft and Adobe)
Enabling – Any USG Member(i.e. Wimba and Blackboard ConnectEd)
Current State
Goals:Volume Purchasing to Insure Low Pricing
1st Point-of-Contact
Direction
Based on Campus Input
Point-of-Contact • Find Products• Find Services• Find Solutions• Find Information
Philosophy
Teaming• SRS Advisory Committee• Campus Visits• Project Teams– Web Design– Customer Relationship Management Design– Vendor Negotiations
Philosophy
Teaming• SRS Advisory Committee• Campus Visits• Project Teams– Web Design– Customer Relationship Management Design– Vendor Negotiations
Philosophy
Customer Service• SRS is here for you• Expect responsiveness• Provide feedback– Escalate– Recommend– Call for Help
Philosophy
Contact InformationEmail: [email protected]: 706-583-2230
EscalateEmail: [email protected]: 706-583-2280
Thank you!
