Software Resource and Services Jack Delinsky

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Software Resource and Services Jack Delinsky

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Software Resource and Services Jack Delinsky. Current State Direction Philosophy. Current State - PowerPoint PPT Presentation

Transcript of Software Resource and Services Jack Delinsky

Page 1: Software Resource and Services Jack  Delinsky

Software Resource and ServicesJack Delinsky

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Current StateDirection

Philosophy

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Current State

Three main categories of software and servicesavailable through OIIT:

Enterprise – System Office Managed(i.e. Oracle and Banner)

Institutional – SRS Managed (i.e. Microsoft and Adobe)

Enabling – Any USG Member(i.e. Wimba and Blackboard ConnectEd)

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Current State

Goals:Volume Purchasing to Insure Low Pricing

1st Point-of-Contact

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Direction

Based on Campus Input

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Point-of-Contact • Find Products• Find Services• Find Solutions• Find Information

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Philosophy

Teaming• SRS Advisory Committee• Campus Visits• Project Teams– Web Design– Customer Relationship Management Design– Vendor Negotiations

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Philosophy

Teaming• SRS Advisory Committee• Campus Visits• Project Teams– Web Design– Customer Relationship Management Design– Vendor Negotiations

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Philosophy

Customer Service• SRS is here for you• Expect responsiveness• Provide feedback– Escalate– Recommend– Call for Help

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Philosophy

Contact InformationEmail: [email protected]: 706-583-2230

EscalateEmail: [email protected]: 706-583-2280

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Thank you!