Software Resource and ServicesJack Delinsky

Current StateDirection

Philosophy

Current State

Three main categories of software and servicesavailable through OIIT:

Enterprise – System Office Managed(i.e. Oracle and Banner)

Institutional – SRS Managed (i.e. Microsoft and Adobe)

Enabling – Any USG Member(i.e. Wimba and Blackboard ConnectEd)

Current State

Goals:Volume Purchasing to Insure Low Pricing

1st Point-of-Contact

Direction

Based on Campus Input

Point-of-Contact • Find Products• Find Services• Find Solutions• Find Information

Philosophy

Teaming• SRS Advisory Committee• Campus Visits• Project Teams– Web Design– Customer Relationship Management Design– Vendor Negotiations

Philosophy

Teaming• SRS Advisory Committee• Campus Visits• Project Teams– Web Design– Customer Relationship Management Design– Vendor Negotiations

Philosophy

Customer Service• SRS is here for you• Expect responsiveness• Provide feedback– Escalate– Recommend– Call for Help

Philosophy

Contact InformationEmail: SRS@usg.eduHotline: 706-583-2230

EscalateEmail: Jack.Delinsky@usg.eduPhone: 706-583-2280

Thank you!