Socitm Building Perfect Council Websites 2012 GOSS Interactive Channel Shift workshop #bpcw12
Socitm Supplier Briefing Birmingham
-
Upload
socitm -
Category
Government & Nonprofit
-
view
21 -
download
0
Transcript of Socitm Supplier Briefing Birmingham
Introduction & Welcome
Nigel BraggCommercial Relationships Manager, Socitm
Follow us @Socitm
Sponsored by:
Supplier Briefing Birmingham
Agenda
Introduction & WelcomeNigel Bragg, Commercial Relationships Manager
Socitm's New Agenda Ian Singleton, Head of Member Services
Data the Key to DigitalTim Adams, Programme Manager
Current Priorities for Local GovernmentDr Andy Hopkirk, Head of Research
Panel Debate: Why isn't Digital Catching Fire… and what can suppliers doChris Haynes, Houghfold Associates
Supplier Briefing Birmingham
Agenda
Meeting the local public services challenge head on. Steve Vallis, Probrand
A digital platform and toolsRoger Burke-Hamilton, CS Transform
The Supplier Partnership ProgramNigel Bragg , Commercial Partnerships Manager
Supplier Briefing Birmingham
Agenda
Introduction & WelcomeNigel Bragg, Commercial Relationships Manager
Socitm's New Agenda Ian Singleton, Head of Member Services
Data the Key to DigitalTim Adams, Programme Manager
Current Priorities for Local GovernmentDr Andy Hopkirk, Head of Research
Panel Debate: Why isn't Digital Catching Fire… and what can suppliers doChris Haynes, Houghfold Associates
Socitm’s New Agenda
• Probably the oldest cliché in Technology
• It’s never been more appropriate as we move into Digital
• Technology is a ‘Means to an End’
• We all know that but……how well do we know our
dog or ‘end’?
Socitm’s New Agenda
• Probably the oldest cliché in Technology• Its never been more appropriate as we move into
Digital• Technology is a ‘Means to an End’
• Understanding the needs and experiences of customers is key
• Socitm has changed its agenda and……is now aiming to help you
Socitm’s New Agenda
• Our services are a means for members to realise benefits and not services that we just sell to members
• Socitm is aiming to be driven by member needs• Public• Third• Private
• Socitm has carried out research, is listening, engaging and discussing member needs with public and third sector members
• Supplier Partnership Programme is there to benefit its members
• Today could be the start of a mutually beneficial relationship
Socitm’s New Agenda
• What does Digital mean?
“It means nothing unless it makes a known difference”
Ian Singleton, Birmingham Suppliers event June 2015
• Digital is narrowing the gap between the customer and technology.
• Digital needs the END to be in context with the MEANS to deliver a solution.
• The market is changing and expects solutions to problems not just technology looking for a problem
• Do you have a solution or at least know the problem your product solves?
Socitm’s New Agenda
• Don’t provide the ‘means’ without understanding the impact on the ‘end’ (or customer experience/need/problem)
• Socitm can help you understand the customer problem
• Officers involved in policy & research• Policy & Research briefing including Integrated Health & Social • Thought leadership and themed networks e.g. LCIOC, PSN, Health
& Social Care, Web managers• Regional meetings, conferences and masterclasses• Collaboration platform open to supplier members• Database of member roles and interests
• Join us through the Socitm Supplier Partnership Programme
Find out more
We are happy to speak to any member/organisation interested in
knowing more about Socitm.
Public Sector:[email protected] Head of Member Services
07887 624 678
Private Sector:[email protected] Relationship
manager07889 665 063
Supplier Briefing Birmingham
Agenda
Introduction & WelcomeNigel Bragg, Commercial Relationships Manager
Socitm's New Agenda Ian Singleton, Head of Member Services
Data the Key to DigitalTim Adams, Programme Manager
Current Priorities for Local GovernmentDr Andy Hopkirk, Head of Research
Panel Debate: Why isn't Digital Catching Fire… and what can suppliers doChris Haynes, Houghfold Associates
Local open data standardsand support services
Enabling capabilities through a
Local Information InfrastructureTim Adams
Programme Manager (LGA)
@DrTimAdamsJune 2015 www.local.gov.uk/lginformplus
www.local.gov.uk/lginformplus@LGInformPlus
The Landscape
• Local Government in England– 353 local authorities; 44 fire & rescue– Delivers over 1500 different services– Has over 42,000 items of data collected about it
• Data challenges– Not conventional data publishers– Business management data– Internal culture change
• Data Extent– Good impression of people and places– Transactional, personal, performance, aggregated data
across 13 functional areas
www.local.gov.uk/lginformplus@LGInformPlus
Overview of the infrastructure
Functions
Services
Datasets
Incentive scheme
Inventory
Schemas
Aggregator
Councils
Areas
Other...
data.gov.uk O D I certificates
Nat
ion
alL
oca
l
harvest
Neighbourhoods
Classifications
Data
www.local.gov.uk/lginformplus@LGInformPlus
Objectives of the infrastructure
• Provide useful data – responding to common requests
• Keep it as simple as possible for councils• Resolve fragmentation, inconsistency and discovery• Enable data users to accurately interpret data and
aggregate it across councils
Hampshire
Durham
Sevenoaks
Leeds
Craven
Westminster
Any council
www.local.gov.uk/lginformplus@LGInformPlus
LG Inform Plus: providing information management services
www.local.gov.uk/lginformplus
www.local.gov.uk/lginformplus@LGInformPlus
esd standards – the home of local government semantics
standards.esd.org.uk
www.local.gov.uk/lginformplus@LGInformPlus
LG Inform Plus: providing information management services
www.local.gov.uk/lginformplus
www.local.gov.uk/lginformplus@LGInformPlus
LGA open data pages
Pages at opendata.esd.org.uk help navigate local data
Inventories• guidance on the format• see other councils’ inventories• download in CSV or XML• upload yours in XML• configure harvesting of yours
Schemas• browse schemas used by councils• get guidance on specific schemas• see council datasets compliant with a
schema• get data aggregated across all
councils for a single schema
Datasets• browse and search datasets uploaded and harvested
Uniform Resource Identifiers• search URI sets used to classify data used in local government
• add your own local alternative names for URIs
www.local.gov.uk/lginformplus@LGInformPlus
URI sets for classification and links
Datasets
Schemas
Data items
Def
ine
str
uct
ure
of
Co
nta
in
Local authorities
Official geographies
Neighbour-hoods
Services grouped by function
Other eg:
• Planning categories
• Entertainment types
• Procurement classifications
National mapping
www.local.gov.uk/lginformplus@LGInformPlus
Open data publishing: sources of online guidance and materials
www.local.gov.uk/lginformplus
www.local.gov.uk/lginformplus@LGInformPlus
Guidance on the scheme and schemas
Overview
Submission guidance
Planning schema
Licences schema
Toilets schema
www.local.gov.uk/lginformplus@LGInformPlus
Transparency Code Directives
http://transparency.opendata.esd.org.uk/
www.local.gov.uk/lginformplus@LGInformPlus
Results, benefits, re-useLG Inventories
LG Schemas
Harvesters & Aggregators
countrywide spreadsheets
Apps – Great British Toilet Map
Direct data feed: API open to all
http://api.esd.org.uk/
Help pages Web services
Data tools
http://stark-fortress-7714.herokuapp.com/
Re-use Apps
www.local.gov.uk/lginformplus@LGInformPlus
Further information
LG Inform Plus: local.gov.uk/lginformplus
Open data: opendata.esd.org.uk
Standards: standards.esd.org.uk
Technical Help: [email protected]
Open data knowledge group:
https://knowledgehub.local.gov.uk/group/localopendatacommunity
Supplier Briefing Birmingham
Agenda
Introduction & WelcomeNigel Bragg, Commercial Relationships Manager
Socitm's New Agenda Ian Singleton, Head of Member Services
Data the Key to DigitalTim Adams, Programme Manager
Current Priorities for Local GovernmentDr Andy Hopkirk, Head of Research
Panel Debate: Why isn't Digital Catching Fire… and what can suppliers doChris Haynes, Houghfold Associates
Follow us @Socitm www.socitm.net/linkedin
Current priorities in local government
Dr Andy HopkirkHead of Research
Current priorities in local gov’t
Whole place/systems/person outcomesPLACE AS A PLATFORM
Local priorities
Digital Insights (draws on GDS Design Principles)
Interoperability standards
Bespoke e.g. building local network capacity
Co-design/co-production e.g. care
Self-service e.g. sport/leisure services
Simple transactions e.g. parking permits
Propensity of service user to participate
Complexity
Common platforms/building blocks
Supplier Briefing Birmingham
Agenda
Introduction & WelcomeNigel Bragg, Commercial Relationships Manager
Socitm's New Agenda Ian Singleton, Head of Member Services
Data the Key to DigitalTim Adams, Programme Manager
Current Priorities for Local GovernmentDr Andy Hopkirk, Head of Research
Panel Debate: Why isn't Digital Catching Fire… and what can suppliers doChris Haynes, Houghfold Associates
54
Houghfold Associates Ltd . All Rights Reserved. 54
• Technology
• Austerity
• The Suppliers
• Security
• Procurement & Development
• The Digital Divide
• Transformation
• Skills Gap
• GDS Example
• Return of the SI’s
Call of Duty – Digital Ops
55
Houghfold Associates Ltd . All Rights Reserved. 55
• Is Digital Technology Sufficient to Effectively Run Public Services– Secure– Scalable– Supportable– Available– Affordable
• Is there an obvious route out of legacy systems• The Cuckoo proposition
• Will open systems ever be trusted
Question 1 - Technology
56
Houghfold Associates Ltd . All Rights Reserved. 56
• Can supported change and transformation be afforded ?
• Should this be funded by Government ?
• Can Local Public Services ever deliver this?
Question 2 Austerity
57
Houghfold Associates Ltd . All Rights Reserved. 57
• The SME conundrum– Scalable– Reliable– Skilled– Knowledgeable– Engagaable
• Why would the incumbents give way• Positioned• Developed Relationships• Received Knowledge
• Will partnering Work?
Question 3 Suppliers
58
Houghfold Associates Ltd . All Rights Reserved. 58
• Is ignoring security a viable way of proceeding ?
• Does Socitm and others have a role in this?
• Is Cyber a significant reality in Public Services
Question 4 Security
59
Houghfold Associates Ltd . All Rights Reserved. 59
• Will the Digital Services Marketplace ever really work for LPS?
• Is the GDS design Approach the way?
• Should Development be brought back in-house?
Question 5 Procurement and Development
60
Houghfold Associates Ltd . All Rights Reserved. 60
• Should some service just be digital no go zones
• What do we do with those who cant/wont work with digital?
Question 6 The Digital Divide
61
Houghfold Associates Ltd . All Rights Reserved. 61
• Do we ignore the lessons of history on Digital Transformation?
• Where do we start?
• When will we know when we have arrived?
Question 7 Transformation
62
Houghfold Associates Ltd . All Rights Reserved. 62
• Is it a technology skills gap?
• Why would you work in LPS Digital?
• Is there a LPS skills gap?
Question 8 The Skills Gap
63
Houghfold Associates Ltd . All Rights Reserved. 63
• What example?
• Are GDS, now, part of the problem (Creationism in Digital)?
• Is the answer shared resources, systems, infrastructure etc……?
Question 9 The GDS Example
64
Houghfold Associates Ltd . All Rights Reserved. 64
• Can we ever divorce from SI’s?
• Will SI’s now go beyond technology?
• Are LPS going to be a thing of the past ?
Question 10 The Return of the Jedi SI
Supplier Briefing Birmingham
Agenda
Meeting the local public services challenge head on. Steve Vallis, Probrand
A digital platform and toolsRoger Burke-Hamilton, CS Transform
The Supplier Partnership ProgramNigel Bragg, Commercial Partnerships Manager
Europe’s largest IT marketplace onlinePlus, managed procurement servicesCIPS accredited personalised buying experience
3,000 customers
Managed IT services and solutionsAward-winning technical service excellence
300 customers
Platforms and applications for business transformationInnovative software that drives smarter workingProven globally in 150 countries and 27 languages
200 customers
IT P
RO
DU
CTS
IT S
ER
VIC
ES
SO
FTW
AR
E
Innovation Challenges
PS Culture - fear of failure and red-tape Innovation without risk
Cost saving
Competitive advantage
Automation simplicity
IT departments under extreme pressure Businesses want to ‘own’ projects Digital skills shortage – cost of skilled people soaring
Our Problem
Industry standard skills required
Business AnalystScoperMultiple DevelopersCreatives & DesignTesters
Long production cycleVery expensiveLots of stakeholdersGoes wrongDifficult to scaleRisk
The Old Model
Big Opportunity
Huge demand for diverse web and mobile applications
U.S. on track to spend $575bn+ on enterprise app dev by 2018. Gartner
I need a system now
I want a P.O.C. in weeks and deployment in a few months
It must be flexible, easy to change and configure
Fully compatible and integrate seamlessly with legacy systems and data sources - ‘Systems of Record’
Commoditised for easy re-use in other system
The Response
Be disruptive
Challenge the norm
Let’s build a platform so non-IT people can ‘Go Create!’
The Solution
OneImplementer
Without code
Rapid Application development
Powerful enterprise level solutions
The UK’s first no-code app platformCreate advanced web and mobile apps quicker and cheaperAutomate business processes, fast
Drive efficiency. Transform productivity.
PROBLEMSuffering with a skills shortage in digital. Demand is huge for applications.
SOLUTIONKnowledgeKubeA Platform to build applications. Recruit team. Non IT and Apprentices.
Grow team to 15, start building applications.Grow platform functionality, e.g. Data Sources
Team of 25Complete Case StudiesAdd AnalyticsCode CompleteCESG accredited
2012
2013
2014
Launch aPaaS on Azure Develop full training suite
2015
Feature rich enterprise apps 77% quicker and 87%
cheaper than our dev resource
Blue chip tech giant
“”
Successful assessment day recruit (25) came from a Systems and Analysis role following completion of her Information Systems degree.
Despite only recently joining the team, she has provided a great input.
With previous experience in Marketing roles (22) joined the team after university with no IT experience but has settled very quickly into the role.
Graduate of Business Marketing and is thoroughly enjoying his role.
Graduate with an MA in Medieval History (26) joined the team with no IT experience, after working as an Assistant Librarian.
Has education up to GCSE level with a keen interest in rugby, the outdoors and gaming. Came via Birmingham Met College as an Apprentice.
Successful assessment day recruit (21) has previously worked in Accounting roles due to his interest in maths but he also spends his free time gaming.
He has a degree in Mathematics.
Apprentice (17) joined the team following successful completion of her apprenticeship.
Educated to GCSE level and an excellent kickboxer, she has progressed so much during her time on the team.
Proven Implementer Profiles
Mature apprentice (29) had previous roles as a security guard and as a retail supervisor.
Has education up to GCSE level. Came via Birmingham Met College as an Apprentice.
Graduate in Nursing (29) who previously worked in a Call Centre providing Customer Service.
She has shown huge potential in such a short space of time and is Acting Manager when the Department Manager is out of the office.
Successful assessment day recruit (22) previously worked in McDonalds and at Aston Villa Football Ground, came to Mercato with no previous work experience in IT.
Completed an Event Management degree.
So, what’s in it for you?
Monthly Recurring Revenue and self-serve! “I’d like to do more higher net margin software business” “I’d like to start offering custom apps to customers” “I’d like to improve stickiness with clients”
KnowledgeKube is an aPaaS in the Cloud You can deliver advanced SaaS apps to your customers Sell enterprise licence
Rapidly scale and respond to market opportunities What’s your appetite?
Supplier Briefing Birmingham
Agenda
Meeting the local public services challenge head on. Steve Vallis, Probrand
A digital platform and toolsRoger Burke-Hamilton, CS Transform
The Supplier Partnership ProgramNigel Bragg , Commercial Partnerships Manager
Citizen Service Transformation
What I will cover
1. A user perspective on the KnowledgeKube platform
2. A practitioner perspective on the challenges faced now
by UK local government
3. How Transform 360 - the application suite we have
developed on the KnowledgeKube platform - helps local
government to deliver citizen-centric, digitally-enabled
business transformation
4. Our partnership approach, and the benefits it offers to
you
Citizen Service Transformation
Who we are
‒ CS Transform is a global leader in government transformation
enabled by technology
‒ A boutique business but we sit at the top table, shaping policy and
decision-making at the most senior levels
‒ Our unique asset is our high-value IP, which forms the basis of the
only global standard for government transformation and the UK
British Standard for city transformation (BSI PAS181)
‒ This IP is embedded in a unique set of applications that support
transformation in governments (and industry) – Transform 360
‒ We license our applications, business tools and processes to
government and channel partners
CUT COSTS& MAKE
CUSTOMERS HAPPIER
Reduce risk
Speed up delivery
Our proposition
Citizen Service Transformation
Our customers
Australia Bangladesh Botswana Canada China Croatia Denmark
Egypt Ethiopia Finland France Greece Hong Kong India
Italy Japan Jordan Kazakhstan Kuwait Latvia Macau
Malta Malaysia Nigeria Mozambique New Zealand Poland Romania
Singapore Slovenia South
Africa Sri Lanka Taiwan Thailand
Tunisia Turkey UAE Ukraine UK US Zambia
Governments worldwide: at national, state and city levels
UK Government
Global international organisations
Blue chip private sector organisations
40+
Countries
Citizen Service Transformation
The end of salami-slicing
‒ Technology enabled business transformation is
happening (there is no other way)
‒ But transformation programmes usually overspend and
under-deliver (because it’s a tough and complex to do)
‒ And there isn’t much confidence in what’s gone before
‒ PAS181 provides the business solution – its either that or
make it up yourself!
‒ We help you exploit the business transformation
opportunity with Transform 360
Citizen Service Transformation
PAS181: the Smart City Framework
An operating model for smart cities
All about leveraging the existing landscape
And using data and technology optimally
Set to be an ISO standard
Citizen Service Transformation
PAS181: the Smart City Framework
But transformation is hard
And cities are big and complicated
So that’s why we built Transform 360
Citizen Service Transformation
utility
solution
services
barrier
customer
Local authority and its providerscosts - assets
“sense of place”
zone ofdisruption
|smart cities|
• Vertical industries• Horizontal systems
WHAT IS DIFFERENT
energy waste
health wellbeing
Triangulation in 3D• Emphasis on • leadership• Collaboration• Citizen centric• Benefits realisation
REIMAGINE SERVICES - TRANSFORM
zone of opportunity
Citizen Service Transformation
What Transform 360 does for Local Government
‒ Provides a system specifically designed to manage the key aspects of transformation activity and the key performance metrics in Local Government
‒ Provides transformation programme managers with the tools they need to manage programmes – no matter how complex and how diverse the organisation (or collections of organisations) might be
‒ Provides business leaders (eg Board) with relevant MI indicators that show whether the transformation programme is delivering business impacts.
Transform 360:Speeds up transformationDe-risks transformation
Reduces the cost of transformationAccelerates ROI
Citizen Service Transformation
How it does it
‒ Used by all key deliverers in the programme
‒ Provides the tools to manage all aspect of the programme
Citizen Service Transformation
How it does it
‒ Used by all key deliverers in the programme
‒ Provides the tools to manage all aspect of the programme
‒ Pre-loaded with a transformation plan and operating
model, which covers: Programme and project management (to individual task level if needed) Budgets People and skills Key internal and external performance metrics
‒ Guides, tracks and interprets the critical components of
the transformation activity
Citizen Service Transformation
Rapid and secure deployment
‒ Transform 360 operates in a hosted environment – either on KnowledgeKube cloud service or a service from any major vendor (eg Amazon, IBM, Microsoft)
‒ Application environment certified secure to UK Government standards
‒ Available through G-Cloud
‒ Requires no integration with existing IT systems – no dependencies with legacy systems unless desired
‒ Can interface with ERP and other systems (eg SAP)
‒ Users only need a compliant browser and an internet connection
Citizen Service Transformation
Channel partner model
Our model is to sell though partners
Our offer to partners is licensed business process and the Transform 360 application suite
This puts you in the PAS181 Smart City market
Supplier Briefing Birmingham
Agenda
Meeting the local public services challenge head on. Steve Vallis, Probrand
A digital platform and toolsRoger Burke-Hamilton, CS Transform
The Supplier Partnership ProgramNigel Bragg , Commercial Partnerships Manager
Supplier Partnership Programme
Nigel Bragg
Commercial Relationship Manager
Follow us @Socitm www.socitm.net/linkedin
Supplier Partnership Programme
Contact: [email protected] 07889 665063
Your key to building powerful relationships in the public sector
Supplier Partnership Programme
Contact: [email protected] 07889 665063
Our Supplier Partnership Programme aims to connect ICT suppliers with their target public sector audience in a far more collaborative environment than the traditional vendor/client relationship permits to create an unprecedented offering to the supplier community.
With 23 separate membership services & benefits available, covering Market Intelligence, Positioning & Thought Leadership, Networking, Product Development & Marketing Strategy, the Supplier Partnership Programme helps you build a powerful channel to market that really resonates with the public sector audience
Supplier Partnership Programme
Gold• Limited to 20 premium places• £13k
Silver• Ideal for SME’s• £7,500
Bronze• Suitable for small companies• £995
Contact: [email protected] 07889 665063
Supplier Partnership Programme
Contact: [email protected] 07889 665063
MARKETINTELLI-GENCE
POSITIONING & THOUGHT LEADERSHIP
NETWORKING
PRODUCT DEVELOPMENT & MARKETING
STRATEGY
SOCITM ACCOUNT
MAN-AGER
IT Trends Re-port
Benchmarking Data
Policy Briefings
Research & News Briefings
Socitm Partner
Branding
White Pa-pers
Co-branded research
Sponsor-ship oppor-
tunities
Mass member communications
& social media
Access on-line member communities
Regional & National Events
One to one briefings
with Socitm senior man-agement
Proposition Testing Ser-
vice
Bespoke events hos-ted by So-
citm
Supplier Partnership Programme
Contact: [email protected] 07889 665063
Market Intelligence
• Access to sector-specific research and news briefings
• Policy briefings keep you up to date with changing public sector priorities, legislative & compliance re-quirements
• Annual IT Trends Report will keep you abreast of all cur-rent service delivery & technology challenges in public sector
• Access historical & current repository of local authority benchmarking data measuring ICT spend and many other KPIs
Supplier Partnership Programme
Contact: [email protected] 07889 665063
Positioning & Thought LeadershipBranding for your web-site & comms to Socitm membersPermanent profile on and link from Socitm website
Advertising & editorial oppor-tunities in our quarterly mem-bers magazineIn Our View
Co-branded So-citm Research Re-ports
Publish and distribute white papers to Socitm audience
Supplier Partnership Programme
Contact: [email protected] 07889 665063
Networking
October 19th 2015 – October 20th 2015
Leicester
…or let us send a sponsored message to our entire membership on your behalf
Supplier Partnership Programme
Contact: [email protected] 07889 665063
Product Development & Marketing Strategy
Believe it or not, these people know public sector IT inside out
YOU CAN USE THEM
TO
SHAPE & INFORM YOUR APPROACH TO PUBLIC
SECTOR PRODUCT DEVELOPMENT AND
MARKET POSITIONING
BUILD BESPOKE EVENTS SO YOU CAN GET THE
APPROPRIATE MESSAGING IN FRONT OF THE RIGHT
PEOPLE
Supplier Partnership Programme
Contact: [email protected] 07889 665063
THANK YOU VERY MUCH FOR LISTENING
ANY QUESTIONS?
FOR FURTHER INFORMATION PLEASE CONTACT ME
[email protected] 665063