Social Media Revolutions: How to communicate in the web 2.0 world

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Social Media Revolutions How to communicate in the web 2.0 world

description

Workshop given at the Tourism Management Institute Annual Convention in Liverpool on October 8 2009

Transcript of Social Media Revolutions: How to communicate in the web 2.0 world

Page 1: Social Media Revolutions: How to communicate in the web 2.0 world

Social Media Revolutions

How to communicate in the web 2.0 world

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Hello Liverpool

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from Newcastle

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Hello Liverpool

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From NewcastleGateshead

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What’s a social network?

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Anyone like knitting?

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Soap, disillusionment and bare knuckle fighting

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Let’s build one

• An interest• A link• A grouping• Shared knowledge/experience

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StringFace

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Not about technology

Key behaviours:• Openness• Sharing• Friendship• Human• Interesting

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Not the hard sell

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Who wants to watch a video?

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Who wants to watch a video that works well on YouTube?

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Don’t forget the medium

• No harm in first video being on YouTube• Second one works better because of what

YouTube is

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Who wants to watch a video that takes advantage of what YouTube can do?

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How about the risks?

• People might leave negative comments• People might use your content in a different

way• People will not stay ‘on message’

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Sorry!

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People will do it anyway

Why not get in there first?

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Responses

• Don’t bother• Report/ban• Answer• Respond for the benefit of others

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Don’t forget whose house you’re in

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Liberté, égalité, fraternité

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Did I forget something?

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Ah yes...

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Listen

(but not in a creepy way)

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In summary

• Who’s your audience?• Where are they?• What do you want to share?• Why would they want you to share that?

And...

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What are you going to say when the boss asks you why you’ve spent all day

on Facebook?

Or what’s in it for ‘the company’