Social Customers and Hospitals

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The social web has already uncovered the biggest resource in healthcare – the patients themselves. So why are hospitals are so behind in their efforts to integrate social experiences with their existing digital and physical touch points? There has been enormous strides in establishing policies and procedures, governance, and enabling technologies that assist with monitoring and reporting requirements. Still, many hospitals today have paid very little attention to the sea change in customer attitudes and behaviors. Read More: http://beeha.us/blog/social-customers-and-hospitals-infographic/

Transcript of Social Customers and Hospitals

Page 1: Social Customers and Hospitals