Social Business #SUSocialBiz
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13-Sep-2014 -
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Transcript of Social Business #SUSocialBiz
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SOCIAL BUSINESS
#SUSocialBizCOM 400, Syracuse University
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#SUSocialBizCOM 400, Syracuse University
@laurietewksbury @Winston_G @valentinalucia@nikellelanae
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SOCIAL BIZ: ACCORDING TO IBM
“Social Business means that every department, from HR to marketing to product development to customer service to sales, uses social media the way it uses any other tool and channel to do its
job.”
— Sandy Carter, @sandy_carter VP at IBM in Social Business Evangelism
Interview from Forbes: http://ow.ly/a51wy
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SOCIAL BIZ: ACCORDING TO US
• Open collaboration• Internal social networking• Business with people, not companies• Ease of working remotely• Embedded into company culture
KNOW:
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INTERVIEW: MICHAEL BRITO
Michael Brito@BritopianSocial Business Planning @EdelmanDigitalhttp://www.britopian.com
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HOW-TO: SOCIAL BIZ
• What do you want to achieve?• What platforms do you want to use?• How to integrate this into your biz?• How do you get everyone on board?
PLAN:
Additional Resources: Claire Flanagan, CSC Director. http://ow.ly/a527d
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HOW-TO: GOALS
• Clearly define your reasons for adopting ESN software• What are you trying to solve?• Where are your pain points?• What software or platforms can solve this?
What do you want to achieve?
Additional Resources: Claire Flanagan, CSC Director. http://ow.ly/a527d
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HOW-TO: PLATFORMS
Fewer MeetingsFewer Meetings
Fewer EmailsFewer Emails
Faster ResponsesFaster Responses
Faster File SearchesFaster File Searches
More Collaboration More Collaboration
More ResponsivenessMore Responsiveness
Greater EfficiencyGreater Efficiency
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HOW-TO: PLATFORMS
Paid PlatformsFree Platforms
Google Apps TwitterSlideshare Skype LinkedIn FacebookDropbox Google+Etc.
IBM Connections37signals Basecamp & CampfireChatterMicrosoft SharePointHuddleCisco WebExJive for Microsoft
MOBILE | CLOUD | PRICE | LEARNING CURVE | ACCESS
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HOW-TO: 37signals
Basecamp: Manage projects Campfire: Work in real-time Backpack: Share internally Highrise: Manage contacts
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HOW-TO: BASECAMP
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HOW-TO: INTEGRATE
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SOCIAL BIZ: BEST PRACTICES
More of IBM’s best practices/case studies: http://ow.ly/a8DKF
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CASE STUDY: NEWLY WEDS FOODS
• Taking Global to Local quicker• Saving on expenses and being more efficient• IBM Cloud - @IBMcloud
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LANDSCAPE OF SOCIAL BUSINESS:[INFOGRAPHIC]
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SOCIAL BIZ: THE FUTURE
• Invest in ROI measurements• Learn about social platforms
• “culture of change”• Social tools not just for company
• client interactions
ENTERPRISE 2.0:
Source: @christoph, Senior Consultant at Headshift, Dachis Groups
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SOCIAL BIZ: EXPERTS WEIGH IN
"How can you be successful externally in terms of engagement when you have nothing internally? … It gives employees the opportunity to become practitioners of these tools and techniques so they can become experts in fostering community building, as well as data collection and analysis."
Ari Lightman@alightman
Professor at Carnegie Mellon University and Director of the
CIO Institute
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“Engineering the culture change often is necessary…and by extension, making social media an integrated and instinctive part of what an organization does, requires going beyond having a center of expertise, a handful of experts, or even a social media rock star on staff.”
SOCIAL BIZ: EXPERTS WEIGH IN
Christopher Barger @CbargerSVP Global Programs @ Voce Connect. Author of The Social Media Strategist
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Christoph Schmaltz@christophSenior Consultant at Headshift, Dachis Groups
INTERVIEW: WHO’S USING SOCIAL BIZ?
• Social business needs to become a management issue• Managers address and define objectives and decide best tools• “How can my company thrive in a connected world?”• “Consumerization of IT”
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CONTACT US#SUSocialBiz @laurietewksbury @nikellelanae @valentinalucia @Winston_G
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THANKYOUFOR COMING. LISTENING. TWEETING. SHARING.