So, what’s ‘good’ about you? ………………………...……………………. ………………………. ……………………….. ……………………….
So what’s new?
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Transcript of So what’s new?
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So what’s new?
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Working with more services
• Mental health trusts– All mental health trusts in England
• Social care– Residential care for older people
• PCT providers– GP collaborative and walk in centre– Hull City Partnership– Addiction services– Continence services
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Working with clinicians
• Gastroenterology– BSG and NACC– London, Nottingham and Brighton
• Dermatology– BDA and Skincare Campaign– Lincoln
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Working with educators
• University of Lincoln– Feedback from PO will be used in training
mental health professionals
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Better professionals
HEIs use stories to train and
develop professionals
Feeling betterPeople sharing
stories feel better, and create social
solidarity
Empowered communities
NHS Nudge will help people lead
local service change
Better governanceStories are
directed to CQC, commissioners,
MPs etc
Better choicesStories used for
“choose and book”
Better servicesNHS providers
use stories make 1,000 changes
every year
Our goal100,000 stories
donated to Patient Opinion
each year
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Academic evaluation
• Major evaluation of PO– Health services management centre at
University of Birmingham– Tavistock Institute, University of London– Funded by the Health Foundation
• You might be part of it!
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Feedback in more places
• On NHS Choices
• On your own site– Data feeds– Widgets
• Maybe even service settings?
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What if…?
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