Introducing SNP Security

•  Founded in 1923

•  A 4th generation family business

•  Annual revenue of $260 million

•  2500 + employees nationally

(3rd largest in Australia)

•  The largest privately-owned security company in

Australia

•  Ranked #235 in BRW Top 500 Australian

companies 2011

•  33,850 client sites across Australia

•  An innovative leader in the security

industry in Australia

•  Winner of the NSW Business Chamber Innovation

Award

Our Vision

We will be Australia’s leading integrated security solutions provider.

We strive to provide our clients with industry-leading service and peace of mind

through exceptional people and state-of-the-art technology.

We will continue to grow and expand our business by maintaining a culture that

recognises and rewards innovation and through our commitment to embracing

solutions of excellence.

Our Company Values

Customer focus

Safety

Growth &

Development Teamwork

Leadership

Key Success Factors

Key success factors include: •  An outstanding reputation

•  Exceptional people

•  High quality security solutions

We provide security solutions that deliver financial and operational gains to

our clients through a spirit of partnership, innovation, customer service and a

long-term view. •  Continuous investments in training and

development

•  State-of-the art technology

•  Superior compliance and governance

“SNP's security team displayed the highest levels of responsiveness, discretion, judiciousness and efficiency from start to finish. This no doubt played an important role in the success of the Meeting,” says Ian Boyd

Australian Security Valour Medal

An Integrated Approach to Security

Security

Guards

Mobile

Patrols

Electronic

Security

Monitoring

Security Guards

Mobile Patrols

Electronic Security

Monitoring

National

Network

Workforce

of 2500

People

Continuous

Training &

Development

Site

Operating

Procedures

Latest

Technology

Disaster

Recovery

Innovation

High Supervisor

to Guard Ratio

Staff

Engagement

Corporate

Social

Responsibility

Work,

Health &

Safety

Quality

AssuranceStrategic

Partnerships

Ethics

Governance

Security Guards

Mobile Patrols

Electronic Security

Monitoring

National

Network

Workforce

of 2500

People

Continuous

Training &

Development

Site

Operating

Procedures

Latest

Technology

Disaster

Recovery

Innovation

High Supervisor

to Guard Ratio

SNP Security Service Coverage

Our principal presence lies across NSW, VIC, QLD and ACT

A well established sub-contractor network is in place to supplement coverage nationwide

We deliver national monitoring via our two live redundancy monitoring centre's in Sydney & Newcastle

2500+ staff deliver security services Australia-wide

Our Products and Services

Monitoring Capability

•  World-class monitoring capability

•  Best practice operating procedures

•  50 years’ monitoring experience

•  Monitoring Centres in Sydney and Newcastle

–  Australian Standard AS2201-2 compliant

–  Grade A1 rated

–  Full live redundancy (back-up)

–  Disaster Recovery

–  24/7/365 coverage

–  Web access through MASWEB

–  Internet Protocol (IP) alarm monitoring

•  MASterMIND monitoring and reporting system

Monitoring Applications

•  Intruder alarm monitoring

•  Plant / industrial monitoring

•  Video verification

•  Hold up / duress alarms

•  Medical alarms

Applications

Security Guards

•  85+ years experience in guarding

•  Custom designed site-specific risk management plans –  Assess risks –  Establish policies and procedures*

–  Implement appropriate levels of protection –  Measure and enforce compliance

•  Site Operating Procedures (SOP): –  SOPs form the foundation for quality assurance

on each site

–  Staff commit to KPIs to meet customer Service Level Agreements (SLAs)

–  Incident reports and client communication form part of the SOP

•  Rigorous recruitment and staff training •  Dedicated account management *(AS NZS ISO 31000-2009 Risk Management compliant)

Security Guard Applications

•  Concierge / customer service

•  Screening of people and objects

•  Building maintenance

•  Systems management

•  Special events

•  Corporate investigations

•  Dog support services

Mobile Patrols

•  85+ years experience in securing Australian businesses

•  Custom designed site-specific risk management plans are developed by trained security experts

•  Site Operating Procedures form the foundation for quality service on each site

•  Patrols are managed through our National Response Centre and Automated Response Tracking (ART) software

•  Checks of vital equipment can identify critical plant issues and the need for urgent maintenance or intervention.

•  Vehicles are tracked at all times with onboard GPS

Mobile patrols are a cost effective solution for many premises, providing a security presence and deterrent without the cost of a full-time guard.

Mobile Patrol Applications •  Alarm response and tracking

•  Opening and closing of premises

•  Data recording

•  Cash handling

•  Plant and equipment checks

•  24/7 ad hoc patrol services

•  Staff escorts

Electronic Security

•  We design, install and maintain customised

electronic security systems using the most advanced technology and innovative

engineering in the market.

•  All solutions designed and installed to meet

individual client needs

•  Leading-edge today, and future-ready

for tomorrow

•  All systems are thoroughly planned, tested,

and maintained

•  Customised packages designed to extend

the life and performance of your investment

•  Experienced, qualified technicians are

available 24/7/365

Electronic Security Applications

•  Access control

•  Alarm systems

•  CCTV

•  Intercom systems

•  Maintenance contracts

•  Emergency response and repairs

Aviation Security

•  Clients include Sydney Airport, Canberra

Airport, regional airports and major

airlines

•  40 years’ experience with Sydney Airport

•  One Aviation Security team strategy

developed with major clients

•  We screen 40% of the passengers who

are departing Australia

SNP is an acknowledged expert and leader in Aviation Security

Aviation Security

•  Aircraft guarding

•  Capability development and training

•  Aviation Security management and

improvements

•  Consultancy and advice

Services include:

•  Screening of passengers, checked

baggage and cargo

•  Access control

•  Control room operations

•  Vehicle and foot patrols

The SNP Difference

  We are a company built on people who have a

passion for security, and who strive to deliver

the best possible results for our clients

  We use state-of-the-art technology

and systems

  We are agile, flexible and entrepreneurial in

our decisions and actions

  We set the highest possible standards for

ourselves, and use proven processes and

procedures to achieve agreed service levels

  We are innovative, and manage in a dynamic

and responsible manner with a commitment to

sustainability and care for the environment

  We focus on selecting, training and

developing our people as they are the core

of our business

  We are proud of being different, and

we are driven by our vision of being

Australia’s leading-edge integrated

security solutions provider

Our People •  2500+ empowered people working as

One Team

•  Assessment tools help to screen, profile and select the right people for each contract

•  Training is continuous with our SNP Growth & Development Institute

•  Site-specific procedural training is undertaken to meet client needs

•  We have strength in diversity (50+ nationalities)

•  High staff engagement results in low staff turnover

•  Our 97% customer retention rate is attributable to excellent people backed by solid processes and industry-leading technology

“Our people are integral to the success of our business.” Tom Roche, MD

Staff Engagement

Programs include:

•  OneSNP Advantage Program

•  ONE DREAM ONE TEAM indigenous

program

•  SNP Social Club

•  SNP Security Annual Employee

Awards

•  “Catch someone doing the right thing”

•  Refer a friend (employment)

•  Women and Leadership program

•  Stay @ work program

•  Security with Service

–  Service pins

–  Audit stars

SNP Security is a people-focused organisation and all employees are encouraged to

participate and get involved.

Learning and Development

•  The SNP Growth and Development Institute is the foundation for the continuous learning and development of all our people and sits at the heart of our learning culture

•  $850,000 invested in education and training in FY’11

•  Frontline managers are intensively trained in people skills

•  Extensive customer contact training is provided for all customer-facing staff

•  Cultural Diversity Training provides staff with the insights and skills to manage effectively In international and multicultural environments •  Formal coaching programs achieve improvements in management and staff performance.

Governance, Ethics and Policies •  SNP Security processes and procedures are

aligned with those of publicly listed companies.

•  Our Corporate Governance – Code of Business Conduct details our policies for honest and ethical behaviour

•  Major clients are assured we meet all statutory compliance requirements

•  We aim for high performance coupled with absolute integrity

•  We have a General Manager dedicated to Corporate Affairs (member of Strategic Management Group)

•  We are recognised by Equal Opportunities for Women for work in this area

* Greater than 25 years’ membership **Australian Security Industrial Association

•  We are a founding member and Platinum Member* of ASIAL**

•  Training is conducted on Consumer & Competition requirements

Quality Assurance

  Certified to a Quality Management System* since 1997

  Currently ISO 9001:2008 compliant (with zero

non-compliances)

  We monitor and measure service delivery through

customer feedback, surveys and contract KPI’s

We continuously monitor and improve our Business

Management System (BMS) through:

  Management reviews

  Internal and external audits

  Process reviews

  Corrective and preventive actions

Workplace Health & Safety (WHS)

•  Our WHS Management System is

accredited to NSW Government

Guidelines (Certificate No 306)

•  WHS is integrated into our service

delivery

•  All services are assessed for hazards

prior to contract commencement

•  Safe Work Method & Environmental

Statements identify site safety

practices to be implemented

•  Safety Management Plans are

developed in consultation with

key stakeholders

•  Safety Inspections are conducted by our Health & Safety representatives

•  Safety-related training is current and

delivered nationally.

Corporate Social Responsibility (CSR)

In support of CSR we undertake to:

•  Demonstrate energy efficiency in our

operations

•  Reduce transport fuel consumption and

kilometres travelled

•  Reduce waste to landfill

•  Be recognised as a low carbon emitting

service provider in our industry

•  We engage our staff through a concentrated

promotional and training program to build a

strong environmental awareness and to

encourage community-based participation

CSR is a fundamental commitment that we take very seriously.

We are determined to make a positive contribution to the environment and consider not only economic factors, but social issues as well.

Environmental Sustainability

SNP Security is committed to the Sustainability Advantage Programme within the NSW Government Office of Environment and Heritage, and we are recognised with Bronze Accreditation.

Sustainability projects that have been implemented to achieve measurable reduction in resource usage and efficiency improvements include:

•  Office paper recycling •  Separation of paper, bottles, plastics,

e-waste and other waste

•  Introduction of Hybrid vehicles •  Commitment to Energy Audit

•  Introduction of Doclink software for paperless invoicing

•  Staff Education and the Launch of ‘SNP Goes Green’

•  Green Champion Program

Community Involvement

Programs include: •  The Smith Family - Learning for life program

•  Hands Across the Water sponsorship •  Westpac Helicopter sponsorship

•  Ronald McDonald House •  Club Red (Red Cross Blood Service

Association)

•  Multiple contributions to charitable causes led by staff and customers, including the provision of SNP Security services to charities:

–  Sydney Legacy –  The Starlight Foundation

–  The Outback Car Trek

Community involvement is a key part of our Corporate Social Responsibility, and we are committed to a safer environment

SNP – Your Partners in Security

•  Our 90-year track record of outstanding performance

•  A united team of highly-trained people who combine to deliver service quality that sets the standard in the industry

•  Risk planning that places client needs as the focus of every contract

•  Proven, robust work systems and processes

•  Ongoing investments in the latest technology

•  Superior corporate governance and a deep-seated commitment to sustainability and

•  A commitment to providing you with integrated security solutions designed with your long term needs in mind.

With SNP Security as your partner, you will enjoy the assurance and peace of mind made possible by: