smartmonitorDesktop & User Monitoring

Mobile Devices

Website Management

Server

Network

Backup & Recovery

www.turremgroup.com

ROBUST MONITORING FOR YOUR DEVICESA Network Operations Centre (NOC) provides real-time asset and monitoring management to all devices both internally and

externally to the office or corporate network. The overall function of a NOC is to maintain optimal network operations across

a variety of platforms and ensure that devices connected to such networks function correctly.

Our fully integrated NOC Platform, NOMAD, is designed to provide a complete managed service to our clients, to help them

look after their networks and devices.

Whether you run a small or large company, downtime is a costly experience. When your server goes down or your users

can’t access the network, your organisation loses precious productivity.

Having an in-house IT department may be out of the question, or your existing team may struggle during busy periods to

ensure optimal uptime. The NOMAD platform utilises a series of proactive measures to minimise and prevent downtime.

Customised Service Level Agreements ensure that we meet your needs and budget.

From complete 24/7 support and monitoring, to vendor management, outsourcing your IT with us can vastly improve and

maintain your uptime to help you achieve a greater return on investment for your technology.

Our Managed Network Care service provides your business with enterprise-level solutions designed for small and medium

organisational needs, eliminating downtime, managing vendors, and keeping your mission-critical business technologies

running smoothly at a flat rate.

Proactive and intelligent monitoring

Fully dedicated IT team at a flat monthly rate

A fully managed service to help operate and secure your networks and devices.

Contact us today for more information 0330 043 1723

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DESKTOP & USER MONITORING

Don’t get caught up.

Unless you’d like to waste time manually scanning your devices?

Our silent background desktop/laptop agent can monitor your devices and instantly report problems before they escalate!

Silent background desktop monitoringYour end users’ time is best spent working for your organisation, not managing IT issues. We make it simple by offering

fast and reliable 24/7/365 support for your users, as well as Proactive Desktop Remote Management and Maintenance for

your workstations.

NOMAD’s proactive desktop service provides a comprehensive preventative maintenance service remotely. This solution is

comprised of a desktop/laptop agent within the NOMAD technology platform with all of the intelligence built in to conduct

day-to-day preventative maintenance services, a bundled managed antivirus package, and remote access.

Empower your staff by giving them direct access to our unlimited phone and remote support.

With our Desktop & User services, we generate detailed inventory reports and configurations related to all the preventative

maintenance activities conducted through the NOMAD platform. We track serial numbers, license expirations, warranties,

vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can

also be used to deploy software applications remotely and automatically.

Contact us today for more information 0330 043 1723

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MOBILE DEVICES

How safe is your mobile data?

Instantly lock and wipe your mobile devices if they fall into the wrong hands

Keeping your data secure everywhere you goAt the core of every secure business is a secure foundation. smartmonitor’s mobile device management solutions can

secure, manage, and monitor your business’s critical mobile data and devices.

Our mobile device management solutions provide secure access and remote management for all corporate and employee-

owned mobile devices. We provide affordable, efficient solutions to secure and manage corporate data accessed on any

device from any user anywhere in the world.

You need to secure your mobile devices with permissions, settings, and policies that keep your business IT environment and

critical company data safe. You choose what employees will have access to, and how they can access it.

Keep corporate data safe behind a password-protected application that can be remotely wiped in case of device theft or

employee termination. Corporate-owned devices can be configured to prohibit or enable the use of specific applications at

the management’s discretion to keep employees focused and productive.

A growing trend in the workplace has been the proliferation of BYOD (bring your own device) and the most common device

brought into the workplace is the smartphone. Allowing end users to use their personal devices for work is cost-effective,

but it exposes your network to security threats.

Employees who receive company emails on their phone or access work-related applications (especially those who choose the

“remember me” option) are vulnerable endpoints for data theft.

Imagine the potential loss of data or introduction of malware to the network if an employee’s phone is lost or stolen. Many

people do not use passwords or PINs on their phone. Whoever finds the phone now has access to your company data.

Imagine what would happen if they knew what that data was worth?

What could a data breach cost you? It could cost you your business’s reputation, hundreds of thousands of pounds (GDPR

fines) and potentially your livelihood… all because of one mobile device. Prevent this by contacting us today about our

mobile management solutions.

Contact us today for more information 0330 043 1723

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WEBSITE MANAGEMENTCatch issues before they become incidents.Our monitoring service continually updates you on the availability and response times of your public endpoints, including

IPs, URLs, and APIs. It allows you to maintain the best performance and end-user experiences for your websites and services.

Research shows that a site only has three seconds to load before losing 40 per cent of its visitors and research by Google

found that a half-second delay was enough to annoy users and turn 20 per cent of users away. To safeguard a brand’s

reputation and revenue stream, businesses need to conduct regular web performance monitoring on their web assets to

prevent the costly loss of site visitors.

Many things can cause a website or web service to perform poorly. File quantity, file sizes, system architecture, and user

variables such as location, device, browser type, operating system, and connection speed, all combine to form what could

be a great or poor end-user experience.

With dynamic distributed content, performance problems can occur at any point as a result of site changes or failing

or inadequate hardware. Third-party content often plays a role in poor performance, but identifying sluggish third-party

content can be difficult without synthetic web performance monitoring.

Network delays due to an end-user’s location are a serious problem for many websites and services. For a synthetic solution

to work as a true indicator of user experience, the tests must originate from a location near the site’s actual users. Using a

service that provides a large network of checkpoints allows a site to designate where the checks originate. This provides data

that better resembles the site’s actual user experience and helps identify location specific issues.

Robust monitoring to reduce downtime!

Our smartmonitor platform will catch issues before they affect your website and potential online sales.

Contact us today for more information 0330 043 1723

Real User Monitoring (RUM) is a passive approach to performance monitoring. It is passive because the monitoring only

occurs when a user accesses a page running a RUM script. The RUM script gathers detailed information about the user’s

environment and reports the performance that is experienced by the actual user. RUM reports on:

Load time

- Time to first byte

- Page ready time

Network duration

- Redirect duration

- DNS duration

- Connect duration

Back-end duration

- Send duration

- Receive duration

Front-end duration

- DOM duration

- Render duration

Download time

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Comprehensive support that includes remote server and network remediation services at a simple flat monthly cost.

Comprehensive support that includes remote server remediation services at a simple flat monthly cost.

Say goodbye to ‘per-incident’ charges!

Say goodbye to ‘per-incident’ charges!

SERVER MONITORING

NETWORK MONITORING

Unlimited remote server monitoringYou will receive comprehensive support that includes remote server remediation services at a flat monthly cost, meaning

there are no ‘per-incident’ charges.

Our NOMAD platform takes care of all of your server monitoring and remediation needs from the provision of antivirus, patch

management, vulnerability scanning to disaster recovery and daily backup. Continuous server monitoring and proactive

maintenance prevents downtime, maintains availability and stability, and avoids loss of productivity.

Keeping a close eye on your networkOur network monitoring is the foundation of our Digital Monitoring Services. We work together with your existing IT

department/service provider or independently if there is no existing structure in place.

Our Network Monitoring Service promptly alerts us when there is a problem within your infrastructure. We know about the

issue even before you do, and begin troubleshooting immediately.

To keep your network secure, safe, and efficient, our NOMAD platform provides proactive monitoring for your network

and gives our skilled service technicians remote access to resolve issues before they cost you time and money. Your network

policies will be evaluated and tested to ensure internal security protocols.

Combined with our Server, Desktop, Backup and User Managed Services, your IT infrastructure will be completely managed

with support that rivals that of large enterprises.

Contact us today for more information 0330 043 1723

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BACKUP & RECOVERYWhat if you lost all your business data?The one thing that any business needs in order to remain in operation is its data. The office could be flooded or could burn

down – but if its data is safe, it still has a chance to bounce back.

However, how can data be safe if the office itself is destroyed?

As we alluded to above, data is the most important part of a business’ resources. It powers the vast majority of the functions

that any given operation relies on. Your data includes:

Don’t leave it until your data is lost

Do not be one of these businesses - backup your sensitive business data today

Majority of businesses only realise the importance of backups when they have lost everything.

Contact us today for more information 0330 043 1723

There are plenty of factors that could potentially contribute to a business losing its data, many of which are out of human

hands. The weather, hardware malfunction, and malware attack (RAMSOMWARE is BIG business for cybercriminals) could

all lead to data loss in some way. There is also no underestimating the damage that can be done through simple user error

such as accidentally deleting or overwriting a critical file.

To recap, there is no shortage of threats that your business must be prepared to deal with to avoid the consequences.

…and those are just the basics, without including proprietary information, trade secrets – essentially any information that

is required to run your business successfully. A lot of this crucial data is irreplaceable, which means if it is lost, you have a

serious problem on your hands.

Your client lists, including their financial information and personal details you have collected

Internal financial records and tax forms

Employee financial information and personal details

Sales records

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turremgroupWatchoak Business Centre

5 Chain Lane

Battle

East Sussex

TN33 0GB

www.turremgroup.com