SMART360°EA showcasing iteraplan Impact Analysis

Showcase an Impact AnalysisUse Case: Restructuring Services to Specific Customer Types

Karsten Voges

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Agenda

Background and Approach

Scenario Walkthrough

Scenario Evaluation

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Senior management needs to understand the impact of a strategic decision regarding restructuring products for high-wealth individuals.

Requires understanding the business viewpoint, information viewpoint, technology viewpoint, and solution viewpoint.

Actors: CEO, Sr. Management Team, Chief Architect, CIO, Enterprise Architect, Risk & Compliance Mgmt

Goal: Product mix for specific high-wealth individuals is known and impact (cost, level of effort, etc.) is fully known across EA viewpoints and stakeholders.

Impact Analysis of Strategic Decision

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Agenda



Scenario Evaluation

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1. CEO and Sr. Mgmt are being presented with an impact analysis of the strategic decision.

2. Chief Architect uses the system to demonstrate how the strategic decision is linked with the current business strategy.

3. Any discrepancies in the linkage are noted and explained.

4. Overall impact of strategic decision and specifically costs and level of effort (time and resources required).

5. Specific impacts: How is the current state architecture impacted?

How is the future state architecture impacted?

What is required to make the changes to the future state architecture?

6. Three potential scenarios for a future state architecture with comparison.

7. Stakeholder concerns are addressed.

8. There is enough information to make the strategic business decision.

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As-Is Situation at ABC Asset ManagementLandscape Diagram: Business Support Map – Process & Org 2012

Unlike Risk Management’s enterprise approach, Customers and Products are managed and serviced separately within each country, resulting in different product offerings -> Contrast to new global strategy

CEO/CIO

Risk & Compliance Mgmt

Information Architecture

Solution Architecture

How do the new business, information, and technology requirements influence the need for new solutions?

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Scenario











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As-Is Situation at ABC Asset ManagementPortfolio Analysis: IS Portfolio – 2012 – Strategic Assessment

• Conclusion There is a need for action with regard to the country- specific Customer and Product Management solutions!

CRM and product management systems are highly critical for business and have poor business and regulatory alignment, although three of them are SOX relevant

CEO/CIO





How does this impact the global IT strategy?

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As-Is Situation at ABC Asset ManagementInformation Flow Diagram: Information Flow 2012 Need for Action

• As the different countries have different Customer strategies, Customer information flows run separately within each country.

• CRM and Product Management systems are not integrated at all.• Recommendation: Consider a consolidation measure

CEO/CIO





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Scenario











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Link DiscrepanciesNew Capabilities required in new Org-Unit

What business changes are required globally and locally?

What new processes and organization is required?

Are all the skills in place to enable this restructuring or will there need to beretraining or new skills acquired?

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Link DiscrepanciesEasy access to new strategy via Fulltext-Search

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Scenario











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Strategy Impact – Realign High Value IndividualsCluster Diagram: Information Systems – Planned/Target

• Information Objects “Customer” and “Portfolios” must be redesigned• Functionality to ensure the consistency of portfolios across entire

organization must be implemented

CEO/CIO




What new information is required?

What new information will be needed in support of which business processes?


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Scenario EvaluationMaster Plan Diagram: Roadmap – Initiatives and IS 2012-2015

Master Plan with estimated• Roadmap• Costs• Benefits• Risks

Already scheduled initiatives interdependencies to manage

IT initiative “Realign High Value Individuals” with affected “current” solutions

Solution scenarios with directly affected “planned” and “target” solutions

CEO/CIO




What solutions will now need to be retired and what is the cost and the level of effort involved to retire them?


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Scenario











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Strategy Impact – Realign High Value IndividualsInformation and BusinessProcess

What new information will be needed in support of which business processes?

• This diagram visualizes which information is required in which business process (based on solutions in place)

CEO/CIO

Business Mgmt


Business Architecture

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Strategy Impact – Realign High Value IndividualsInformation Flow Diagram: Information Flow 2012 – Strategy Impact

• This diagram visualizes the directly affected systems and those, with which the relevant systems have interfaces

CEO/CIO




How is the current state architecture impacted?

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Strategy Impact – Realign High Value IndividualsBusiness Support Map – Process & Org 2012 – Strategy Impact

• In the first step, the information systems relevant for current strategies have been identified

• Blue colored systems are relevant for “Realign High Value individuals strategy

CEO/CIO





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Strategy Impact – Realign High Value IndividualsInformation Flow Diagram: Information Flow 2012 – SOX Relevance

• This diagram visualizes information systems that are relevant for legal and regulatory compliance (SOX)

• It is important to consider all the identified relevant systems while estimating skills and efforts necessary for different project scenarios

CEO/CIO

Risk & Compliance Mgmt Information Architecture



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Strategy Impact – Realign High Value IndividualsCluster Diagram: Information Systems – Current/Planned

• Affected information systems• Affected business processes• Affected business units• Affected information objects

CEO/CIO





What information currently exists and can be leveraged?

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CEO/CIO

IT Management

Technology Architecture


Strategy Impact – Realign High Value IndividualsCurrent/Planned Technologies – Required Skills

Are the IT skills required to implement the solutions in place? If not, what new skills will be required?

Technologies already in place or scheduled

Technologies to be used in the planned or target solutions

What is the impact to technology roadmaps?

Understanding what business and information changes are required, what arethe new technologies which must be acquired?

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Strategy Impact – Realign High Value IndividualsAffected Information Systems

CEO/CIO

IT Management

Business Architecture

• IT initiative Realign High Value Individuals has been configured• All identified affected systems have been allocated• Strategic Importance and Business Criticality is known



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Scenario











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The following solution scenarios have been defined

S1 Consolidate CRM and Product Management Systems

S2 Consolidate CRM Only

S3 Consolidate Product Management Only

S4 Improve AS-IS

IT Response to the New Business StrategyIT initiative – Realign High Value Individuals

CEO/CIO




What new solutions are required to meet the strategic decision?

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IT Response to the New Business StrategyS1 Consolidate Customer and Product Management Systems

• In this scenario, country specific CRM and Product Management systems are consolidated to CRM Salesforce and ProdCore information systems

• The diagram also shows systems that will remain (Murex) and those, which are already scheduled to be replaced (FIZ VaR)

CEO/CIO





What solutions will now need to be retired?


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• In this scenario, country specific CRM and Product Management systems are consolidated to CRM Salesforce and ProdCore information systems


CEO/CIO


Technology Architecture





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IT Response to the New Business StrategyS2 Consolidate Customer Management Systems Only

• In this scenario, only the country specific CRM systems are consolidated to the new CRM Salesforce information system

• Country specific Product Management systems are only improved and migrated to the target releases


CEO/CIO







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IT Response to the New Business StrategyS3 Consolidate Product Management Systems Only

• In this scenario, only the country specific Product Management systems are consolidated to the new ProdCore system

• Country specific CRM systems are only improved and migrated to the target releases


CEO/CIO







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IT Response to the New Business StrategyS4 Improve AS-IS

• In this scenario, the country specific information systems are improved and migrated to the target releases


CEO/CIO







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Scenario EvaluationSpreadsheet Report (Projects): Resource Demand [PD]

SOX expertise must be acquired as it is not in place in the current IT organization

CEO/CIO




Are the IT skills required to implement the solutions in place? If not, what new skills will be required?

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Status based

SOX relevance based

• Skills are necessary and efforts must be scheduled to ensure the legal and regulatory compliance (SOX)

CEO/CIO







What is to consider to meet legal and regulatory requirements?

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IT Response to the New Business StrategyS3 Consolidate Product Management Systems Only

Status based

SOX relevance based

• Skills are necessary and efforts must be scheduled to ensure the legal and regulatory compliance (SOX)

CEO/CIO







What is to consider to meet legal and regulatory requirements?

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Scenario Evaluation to make business decisionPortfolio: Scenarios with Benefits, Costs and Risk (Color)

Our champion to recommend:Scenario 3: “Consolidate Product Management Only”

CEO/CIO

Senior Business Mgmt

Scenarios below this line have negative Cost/Benefit ratio

Scenario 3: although, benefits not that high,

costs are lower and first of all risks are much lower.

Scenario 1: the highest benefits but also considerable

costs and high risks

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Capability Mapping

Based on stacked Bar-Chart, enable effort and skill comparison

Compare Scenarios based on skills required

SMART360°EA showcasing iteraplan Impact Analysis

Technology

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