Smart Solutions for a Smart Digital...
Transcript of Smart Solutions for a Smart Digital...
Smart Solutionsfor a Smart Digital WorldJean TurgeonVP & Chief Technologist, Software Defined Architecture, Avaya Worldwide Sales
Human and IoTmesh communications
Uninterrupted customer/consumer experience
Virtual Intelligence leverage
Adaptive and layered security architecture Cloud model mashups End-to-end automation Meshed & open service
architecture
Transformative Customer and Team Engagement
CSIVR
Customer Experience
Index
Net Promoter
Score
RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION
Transformative Customer and Team Engagement
CSIVR
Customer Experience
Index
Net Promoter
Score
SME
Siloed
RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION
Transformative Customer and Team Engagement
CSIVR
Customer Experience
Index
Net Promoter
Score
SME
Siloed
CALL CENTER
RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION
Transformative Customer and Team Engagement
CSIVR
Customer Experience
Index
Net Promoter
Score
SME
Siloed
OMNI-CHANNEL
VideoAudio
Web ChatCo-Browsing
Analytics
MULTI-CHANNELS
ContextCALL CENTER
RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION
Transformative Customer and Team Engagement
CSIVR
Customer Experience
Index
Net Promoter
Score
SME
Siloed
OMNI-CHANNEL
VideoAudio
Web ChatCo-Browsing
Analytics
MULTI-CHANNELS
Context
CONTACT CENTER
CALL CENTER
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RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION
Transformative Customer and Team Engagement
CSIVR
Customer Experience
Index
Net Promoter
Score
SME
Siloed
OMNI-CHANNEL
VideoAudio
Web ChatCo-Browsing
Analytics
MULTI-CHANNELS
Context
CONTACT CENTER
CALL CENTER
56RELATIONSHIP JOURNEY
RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION
10Move to Software = Elasticity
• Software Defined – X (Automation)• SD-DC (Data Centers)• SD-N (Networking)• SD-WAN (Wide Area Networks)• SD-Storage (Storage)• SD-E (Engagement)• SD-A (Architecture)
• NFV : Network Functions Virtualization • Firewalls, Load Balancers, IDS/IPS, SBC,
MCU, NAC+, etc…
NOW MOVING TO SD - EVERYTHING
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AVAYA: THE PLATFORM FOR OPEN, MOBILE ENGAGEMENT
Partner-enabled Services
Secured and Automated Fabric Networking
Messaging + Communication
PlatformsContextual AnalyticsOpen/Extensible
Team Engagement Applications
Customer Engagement Applications
Partner-enabled Services• Professional Services• Avaya Private Cloud
Services and Support
SDN FxTM + BreezeTM
SecuredAutomated
AUTOMATED CORESimple, single protocol
Automated Edge
AutomatedCore
SDN FX : AN AUTOMATED ARCHITECTUREDelivering SDN Benefits Today
AUTOMATED CORESimple, single protocol
OPEN ECOSYSTEMOpen Legacy to multi-system interoperability
Automated Edge
OpenEcosystem
OpenEcosystem
AutomatedCore
SDN FX : AN AUTOMATED ARCHITECTUREDelivering SDN Benefits Today
AUTOMATED CORESimple, single protocol
AUTOMATED EDGE (IoT)Fast enablement of services at the Edge
OPEN ECOSYSTEMOpen Legacy to multi-system interoperability
Automated Edge
OpenEcosystem
OpenEcosystem
AutomatedCore
SDN FX : AN AUTOMATED ARCHITECTUREDelivering SDN Benefits Today
AUTOMATED CORESimple, single protocol
AUTOMATED EDGE (IoT)Fast enablement of services at the Edge
OPEN ECOSYSTEMOpen Legacy to multi-system interoperability
Automated Edge
OpenEcosystem
OpenEcosystem
AutomatedCore
SDN FX : AN AUTOMATED ARCHITECTUREDelivering SDN Benefits Today
AVAYA SDN FxTM
NETWORK ELASTICITY Secure Services-based Architecture
AutomatedEdge
VLAN
VLAN
One-hop Enterprise Fly to your destination
ANY Topology
DToR Leaf/Spine
VLAN
VLAN
VM
VM
NETWORK ELASTICITY Secure Services-based Architecture
AutomatedEdge
VLAN
VLAN
One-hop Enterprise Fly to your destination
ANY Topology
DToR Leaf/Spine
VLAN
VLAN
VM
VM
NETWORK ELASTICITY Secure Services-based Architecture
AutomatedEdge
VLAN
VLAN
One-hop Enterprise Fly to your destination
ANY Topology
DToR Leaf/Spine
VLAN
VLAN
VM
VM
INVISIBLE CORE
NETWORK ELASTICITY Secure Services-based Architecture
DToR Leaf/Spine
VLAN
VLAN
VM
VM
AutomatedEdge
VLAN
VLAN
One-hop Enterprise Fly to your destination
ANY Topology
NETWORK ELASTICITY Secure Services-based Architecture
DToR Leaf/Spine
VLAN
VLAN
VM
VM
AutomatedEdge
VLAN
VLAN
One-hop Enterprise Fly to your destination
ANY Topology
NETWORK ELASTICITY Secure Services-based Architecture
DToR Leaf/Spine
VLAN
VLAN
VM
VM
AutomatedEdge
VLAN
VLAN
One-hop Enterprise Fly to your destination
ANY Topology
REAL CUSTOMER BENEFITSWith Avaya Fabric Connect
Reported Customer Results
7xFASTER
Configuration time
11xFASTERImplementation
time
7xFASTERTroubleshooting
time
2,553xFASTER
Failover time
100% IMPROVEMENT
Outages due to human error
© 2015 Avaya Inc. All rights reserved. 2424
FABRIC DEPLOYMENTS
NORTH AMERICA
SOUTH AMERICA
AFRICA
EUROPE ASIA
AUSTRALIA & OCEANIA
309
13
2
65
Deployments
Deployments
Deployments
Deployments
Deployments
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North America’s Largest hockey stadium
Busiest commuter railroad in North America
First cloud-enabled stadium
4th Largest arena in France
Scandinavia’slargest hospital
One of the world’s oldest car manufacturers
World’s tallest building
Australia’sfirst bank
Australia’slargest tertiary institution
Oldest educational institution in Asia
Japan’s oldest university
WORLDWIDE MOMENTUM
BREAKOUT BY INDUSTRY
560DEPLOYMENTS
Non-profit Organizations
Telecom / Provider
Transportation / Utilities / Media
Manufacturing / Construction
Finance / Insurance / Consulting
Healthcare / Pharmaceutical
Hospitality / Retail
Government
Education
5 SIMPLE STEPSTO SDN
Application and process automation
Enable orchestration
Enable openorchestration
Automate speed to TTS, TTR, TTM
Simplify architecture
THE WORLD IS TRANSFORMING.
EVERYTHINGis becoming SMARTER.
FOR SMART SOLUTIONS
A SMART DIGITAL WORLD.
FOR SMART SOLUTIONS
YOUR BUSINESS.
SIP IoT
SDN FxTM
AutomatedNetwork
3rd Party Business Apps
SalesForce, Oracle
CommsPlatform
SIP IoT
SDN FxTM
AutomatedNetwork
SDN FxTMAutomated
Network
SMARTPUBLIC SAFETY
SMARTTRANSPORTATION
SMARTSERVICES
SMARTINFRASTRUCTURE
SMART SOLUTIONS FOR GOVERNMENT
SMART SOLUTIONS SMART PUBLIC SAFETY
Beyond enhancing communications, enable:
• Next Gen Emergency Services(911, 000, 112, 999)
• Integrate video surveillance & wearables (Google Glass)
• iLoc8
• Use camera on smart phones for video input
• Integrate with HD conferencing
Example: Guardian Angel Solution
! EMERGENCY ALERTCar Crash ahead
SMART SOLUTIONS SMART TRANSPORTATION –Proactive Notifications
SMART SOLUTIONS SMART WORKSPACE
Mobility Control
Video Conferencing
Digital Signage
Temperature Control
Lights
Scopia and Phone
Avaya Solution Partners
AVAYA
Mobility Control
Video Conferencing
Digital Signage
Temperature Control
Lights
Scopia and Phone
Avaya Solution Partners
AVAYA
© 2015 Avaya, Inc. All rights reserved.
Welcome Mr. X WelcomeJT
JT’sRoom
JT’s Room
JT’s Room
SMARTEDUCATION
SMARTHEALTHCARE
SMARTHOSPITALITY
SMARTFINANCIAL SERVICES
SMART SOLUTIONS FOR ENTERPRISE
SMART SOLUTIONS SMART EDUCATION
Example: Professor and Student location detection• Identity proximity controlling traffic flows• IP Office Secure SIP endpoints integration• Enable school lockdown from mobile device• Control any SIP endpoint from mobile device
Emergency Activation and Announcements
Door Controllers
Emergency Button Notification
PC and Mobile Instant Messages
Paging and Alerting
Broadcast Messaging
Emergency Soft Button
Door Access Control
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Wi-Fi Access Points
iBeacons
SMART EDUCATION ENABLING THE RIGHT APPLICATIONS
SMART SOLUTIONS
SMART SOLUTIONS SMART HEALTHCARE
Communications technologies make the right connections, improving:
• Integrated telemedicine solution
• Cost of services
• Facility capacity constraints
• Security and privacy
Secure IoT for medical devices, enabling mobilityIntegrated surveillance for motion detection, automated specialists teaming
SMART SOLUTIONS SMART HOSPITALITY
• Highly personalized content and experiences
• Seamless experience to meet their connectivity needs
• Secure personal Wi-Fi
• Reduce hacking exposure
• Personal Secure Zones
• Location detection
• Integration with Property Management System (PMS)
SMART SOLUTIONS SMART KIOSK - CUSTOMIZED
RELATIONSHIPJOURNEY
IoT
Mobile
Branch
Kiosk
WWW
• Integrating Video Contact Center & Business Support Systems/Applications
• Digital branch delivers seamlessly integrated, personalized business transactions
SMART SOLUTIONS SMART KIOSK - CUSTOMIZED
Business Process Integration and
Automation
RELATIONSHIPJOURNEY
IoT
Mobile
Branch
Kiosk
WWW DIGITAL TO
BRANCHTO
DIGITAL
SMART ENGAGEEnables new ways of communicating with customers
© 2015 Avaya Inc. All rights reserved. 48
ENHANCING CITIZEN’S & CUSTOMER’S EXPERIENCE
GovernmentFinancialEducation HospitalityHealthcare
GLOBAL SDN FxTM CUSTOMERS
SERVICESAvaya Receives NorthFaceScoreboard Award for Delivering World Class Customer Service
PARTNERS Avaya Brings Home Another 5-Star Rating in CRN’s 2015 Partner Program Guide
NETWORKING Open Networking Adapter (ONA) from Avaya Named a Hottest Product at Interop 2015
ASIA Asian Banker Technology Implementation Awards
NETWORKING Network World Middle East (CPI) Networking Vendor of the Year
MALAYSIAFrost & Sullivan Malaysia Contact Center Applications Vendor of the Year
THAILAND Frost & Sullivan Thailand Contact Center Applications Vendor of the Year
MIDMARKET Gartner 2015 Magic Quadrant for Unified Communications for Midsize Enterprises, North America
SERVICESAvaya Receives “Best Use of an Emerging Channel” Accolades from ICMI Global Contact Center Awards
NETWORKING Network Vendor of the Year at the Network World Middle East Awards
CONTACT CENTERGartner 2015 Magic Quadrant for Contact Center Infrastructure, worldwide
REPUTATION Avaya Named Among Top 25 Most Reputable Companies
AVAYA STADIUM Avaya Stadium Wins Product Innovation Award
NETWORKING Network Middle East (ITP) Networking Vendor of the Year
UCGartner 2015 Magic Quadrant for Unified Communications
CLOUD Avaya Receives 2015 Cloud Computing Excellence Award from TMC
INDIAFrost & Sullivan India Unified Communications and Contact Center Application Vendor of the Year
PHILIPPINESFrost & Sullivan Philippines Contact Center Applications Vendor of the Year
INDONESIAFrost & Sullivan Indonesia Unified Communications and Contact Center Applications Vendor of the Year
INNOVATION Avaya Garners Fifth Thomas Edison Patent Award for Innovation from R&D Council of New Jersey
DIVERSITYAvaya Ranks in Top 50 Employers In Workforce Diversity List
MALAYSIAMalaysia 14th
Readers’ Choice Awards Best Unified Communications Solution
SINGAPOREComputerworld Singapore 20th
Readers’ Choice Award Best Unified Communications Solution
NETWORKINGRecognized in Gartner 2015 Critical Capabilities for Wired and Wireless LAN Access Infrastructure Report
INNOVATIONAvaya Wins TechTarget’sNetwork Innovation Award
SERVICESAvaya Wins STAR Award for Services Excellence at TSW 2015 Service Transformation Conference
RISING STAR NetworkWorld Asia Readers’ Choice Rising Star Awards for Best SDN and Contact Center Solutions
NETWORKING Global Enterprise Connect Award Top Vendor Networking
INNOVATION Avaya Named a Top Bay Area Innovator by Thomson Reuters
MARKETING ITSMA Gold Award for Marketing Excellence in the category of Measuring and Communicating Marketing Performance
SOUTHEAST ASIA Frost & Sullivan Southeast Asia Contact Center Applications Vendor of the Year
CONTACT CENTER Frost & Sullivan Asia Pacific Inbound Contact Routing Systems Market Share Leadership Award
TECHNOLOGYAvaya Awarded 2015 Technology Partner of the Year by Axis Communications
SERVICESRTA Dubai Award for Best Services and Resources Vendor
AUSTRALIAFrost & Sullivan Australia Contact Center Infrastructure Vendor of the Year
LATIN AMERICA2015 Frost & Sullivan Latin America Growth Excellence Leadership Award in Mid-Market Enterprise Communications Platforms Industry
PARTNERSBest Partner Event at the Channel Middle East Champions Awards for Avaya Partner Forum
INDUSTRY RECOGNITION
MARCH APRIL MAY JUNE AUG. SEPT. OCT. NOV. DEC.
AVAYA IS TRANSFORMING.
WE ENABLESMART ENTERPRISE.
INTRODUCING NEW ACE-FX CERTIFICATION!
A SMART FOUNDATION FOR THE SMART DIGITAL WORLD
We enable digital transformation. At business speed.
is transformingTechnologyThe worldAVAYA is evolvingis delivering