Smart Monitoring © 2008 Applera Corporation and MDS Inc.
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Transcript of Smart Monitoring © 2008 Applera Corporation and MDS Inc.
Smart Monitoring© 2008 Applera Corporation and MDS Inc.
Smart Monitoring© 2008 Applera Corporation and MDS Inc.
• Help increase productivity by maximizing instrument uptime
• Help increase productivity by maximizing instrument uptime
• Get secure, remote monitoring and diagnostics of your instruments over the Internet
• Get secure, remote monitoring and diagnostics of your instruments over the Internet
• Free to our Service Plan and warranty customers
• Free to our Service Plan and warranty customers
AB SCIEX Smart Services for Maximizing Instrument Productivity
Smart Monitoring© 2008 Applera Corporation and MDS Inc.
Your laboratoryYour laboratory AB Support CenterAB Support Center
FirewallFirewall FirewallFirewall
InternetInternet
AB SCIEX Smart Services for Maximizing Instrument Productivity
Take advantage of the intelligence built into your system.Take advantage of the intelligence built into your system.With Smart Monitoring, we remotely and securely track critical instrument parameters over the Internet…With Smart Monitoring, we remotely and securely track critical instrument parameters over the Internet……and identify potential instrument problems before they affect your lab’s efficiency.…and identify potential instrument problems before they affect your lab’s efficiency.
Smart Monitoring© 2008 Applera Corporation and MDS Inc.
… and receive notifications by phone or e-mail.… and receive notifications by phone or e-mail.Smart Monitoring gives you the freedom to check the status of your instruments from anywhere… Smart Monitoring gives you the freedom to check the status of your instruments from anywhere…
AB SCIEX Smart Services for Maximizing Instrument Productivity
Smart Monitoring© 2008 Applera Corporation and MDS Inc.
Smart Monitoring provides continuous, seamless communication with the AB Global Service Team…Smart Monitoring provides continuous, seamless communication with the AB Global Service Team…
AB SCIEX Smart Services for Maximizing Instrument Productivity
• Field Service Engineers• Field Service Engineers
• Technical Assistance Center• Technical Assistance Center
• Applications Technical Support• Applications Technical Support
• Field Applications Support• Field Applications Support
…allowing the AB Service staff to identify, diagnose and respond to existing and potential problems quickly. …allowing the AB Service staff to identify, diagnose and respond to existing and potential problems quickly. You save valuable time by avoiding unnecessary troubleshooting.You save valuable time by avoiding unnecessary troubleshooting.
Smart Monitoring© 2008 Applera Corporation and MDS Inc.
Should a problem start to arise with an instrument, AB Service staff are notified immediately. Should a problem start to arise with an instrument, AB Service staff are notified immediately. Engineer and support staff then diagnose the problem, order and receive correct parts, and notify you that a service call is required.Engineer and support staff then diagnose the problem, order and receive correct parts, and notify you that a service call is required.The engineer then arrives on site with the correct parts, to get the instrument back up and running as quickly as possible.The engineer then arrives on site with the correct parts, to get the instrument back up and running as quickly as possible.Smart Monitoring can significantly reduce instrument downtime. Smart Monitoring can significantly reduce instrument downtime.
Increased uptime with Smart Monitoring ServiceIncreased uptime with Smart Monitoring Service
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Instrument failure occurs
Engineer arrives with correct parts and fixes instrument
Instrument operational
TOTAL DOWNTIMETOTAL DOWNTIME TYPICAL UPTIME GAINEDTYPICAL UPTIME GAINED
ADDITIONAL TIME GAINED IN SOME CASESADDITIONAL TIME GAINED IN SOME CASES
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AB SCIEX Smart Services for Maximizing Instrument Productivity
Smart Monitoring© 2008 Applera Corporation and MDS Inc.
Applied Biosystems Smart Monitoring. A Smart connection.Applied Biosystems Smart Monitoring. A Smart connection.Free with an AB Service Plan or as part of the instrument warranty, Smart Monitoring can be easily activated on your system.Free with an AB Service Plan or as part of the instrument warranty, Smart Monitoring can be easily activated on your system.For more information, contact your AB Sales representative.For more information, contact your AB Sales representative.
AB SCIEX Smart Services for Maximizing Instrument Productivity
