Small Practice Solutions Service Delivery Overview.
-
Upload
david-anderson -
Category
Documents
-
view
221 -
download
2
Transcript of Small Practice Solutions Service Delivery Overview.
![Page 1: Small Practice Solutions Service Delivery Overview.](https://reader036.fdocuments.in/reader036/viewer/2022062422/56649e755503460f94b76279/html5/thumbnails/1.jpg)
Small Practice Solutions
Service Delivery Overview
![Page 2: Small Practice Solutions Service Delivery Overview.](https://reader036.fdocuments.in/reader036/viewer/2022062422/56649e755503460f94b76279/html5/thumbnails/2.jpg)
HealthDynamix — National Scope• PC Mall fast facts
• Founded:1987• NASDAQ listing: MALL• 2009 sales: over $1.1 billion• Approx 2,344 employees• 700 field service engineers• Stable, growing, profitable, publicly traded company
• PC Mall clients gain:• A flexible business partner with deep buying power and direct relationships• Technology focused solutions• Nationwide managed services
2
![Page 3: Small Practice Solutions Service Delivery Overview.](https://reader036.fdocuments.in/reader036/viewer/2022062422/56649e755503460f94b76279/html5/thumbnails/3.jpg)
Healthcare Industry ExperienceHealthDynamix — Overview
• Healthcare: One of PCMall’s top verticals
• Serving Healthcare clients for 26+ years
3
![Page 4: Small Practice Solutions Service Delivery Overview.](https://reader036.fdocuments.in/reader036/viewer/2022062422/56649e755503460f94b76279/html5/thumbnails/4.jpg)
HealthDynamix — National Scope
Columbus, OH
Torrance, CA
Manassas, VA
4
![Page 5: Small Practice Solutions Service Delivery Overview.](https://reader036.fdocuments.in/reader036/viewer/2022062422/56649e755503460f94b76279/html5/thumbnails/5.jpg)
HealthDynamix has three warehousing and integration locations for improved shipping and deployment times for national projects.
Columbus, OhioMemphis, TennesseeIrvine, California
• Over 500,000 sq feet of total warehouse space• Controlled building access security• On-site Security Teams for physical inventory
controls• Central SAN Storage for images and customer
data backup; VLANs for security at each location
5
Facilities and Capabilities
![Page 6: Small Practice Solutions Service Delivery Overview.](https://reader036.fdocuments.in/reader036/viewer/2022062422/56649e755503460f94b76279/html5/thumbnails/6.jpg)
Shipping leverage with all major carriers• LTL Freight Shipments• Just in Time Delivery• Drop Ship• SKU based asset management system• Inventory reporting• Fully Staffed – project managers, techs, operations employees
Configuration and Imaging Services• ISO 9001-2000 Compliant Facility & Operations• Image Management & Consultation• Simple & Complex Integrations• Staging & Asset Tracking• Asset Tagging• Inventory Reporting• Customized Solutions
– High Touch, Complex Configurations– Low Touch, Standard Manufacturer Configurations
6
Facilities and Capabilities
![Page 7: Small Practice Solutions Service Delivery Overview.](https://reader036.fdocuments.in/reader036/viewer/2022062422/56649e755503460f94b76279/html5/thumbnails/7.jpg)
7
Facilities and Capabilities
• Service Desk was established in 1996 and is located in Columbus, OH
• Open 24 hours a day – 365 days a year• Staffed by 60 Skilled Analysts supporting
over 50 Clients• ACD (automated call distribution) system• Incident Management Tool - SARTrac• Knowledge tools• Computer lab
![Page 8: Small Practice Solutions Service Delivery Overview.](https://reader036.fdocuments.in/reader036/viewer/2022062422/56649e755503460f94b76279/html5/thumbnails/8.jpg)
Health-DynamixHealth-Dynamix
Service Delivery Service Delivery CapabilitiesCapabilities
Health-DynamixHealth-Dynamix
Service Delivery Service Delivery CapabilitiesCapabilities
Elements of Success
Service Delivery Solutions
Service Delivery Workflow
![Page 9: Small Practice Solutions Service Delivery Overview.](https://reader036.fdocuments.in/reader036/viewer/2022062422/56649e755503460f94b76279/html5/thumbnails/9.jpg)
9
Elements of Success
![Page 10: Small Practice Solutions Service Delivery Overview.](https://reader036.fdocuments.in/reader036/viewer/2022062422/56649e755503460f94b76279/html5/thumbnails/10.jpg)
Create competitive advantage by offering complete solutions that fulfill the technology needs for small practice workflow requirements
Integration of hosted, outsourced, and practiced based technologies creating the greatest economy
Integration of implementation, change adoption, learning and customer education improves repeatability
Repeatable, Integrated Solutions
![Page 11: Small Practice Solutions Service Delivery Overview.](https://reader036.fdocuments.in/reader036/viewer/2022062422/56649e755503460f94b76279/html5/thumbnails/11.jpg)
Key Elements
All Required elements, integrated and focused on delivery
Customer touch points are accessible and convenient
Accountability and expectation management
Ease of Business and Positive Customer Experience
Doc in a Box Solution
![Page 12: Small Practice Solutions Service Delivery Overview.](https://reader036.fdocuments.in/reader036/viewer/2022062422/56649e755503460f94b76279/html5/thumbnails/12.jpg)
Scalable Deployment Support
![Page 13: Small Practice Solutions Service Delivery Overview.](https://reader036.fdocuments.in/reader036/viewer/2022062422/56649e755503460f94b76279/html5/thumbnails/13.jpg)
AGFA PACS Project where we
helped to drive the adoption of
new PACS technology
AGFA Trifold
AGFA Poster
Scalable Deployment Support