Small Org doesn’t equal Small TechHashtag #11ntcsmall

Steve HeyePamela Ploger

Agenda

I. Intro of speakersII. Small org approach to mission technologyIII. Common excusesIV. Tactics to overcome excusesV. Tools, resources and next stepsVI. Open Q&A

Where do you think your

org is?

First complete the Technology capability and

maturity assessment

Available on steveheye.blogspot.com

What insights does this bring about your org? What are some pros and cons about how well

technology is impacting your org?

Maturity of the tech in your org

Type of impact your tech is having

Many Solutions, One Location, One Goal- Empowering for a better tomorrow

To improve the quality of life for the residents of our communities through

the integrated delivery of health, education, and human services.

Our Mission

Ada Jenkins Center 212 Gamble Street Davidson, NC 28036

Keys to Achieving our Mission

We seek to meet the immediate and long-term needs of those in our communities by utilizing a multi-pronged approach to service delivery. This is achieved by offering:

Crisis assistance through a collaborative, integrated center that ensures the availability of temporary, emergency, and transition support services that allow community members to survive during times of crisis Education, health, and economic independence programs that enable community members to obtain healthier lifestyles and the skills to attain greater self-sufficiency Referral to a network of collaborative partners outside of the Center for crisis assistance and/or developmental support beyond the scope of the Center.

How has Technology life changed at Ada Jenkins?

Executive Director and IT Manager attended the inaugural NTEN Technology Leadership Academy

Began utilizing some of the tools like Technology Capability-Maturity Assessment and incorporating new- found knowledge in our strategic planning

Participated as a fully-involved partner in the Board of Directors Strategic Planning Framework

Presented an IT overview to the Board that resulted in IT being recognized as a separate entity with a seat on the Executive Committee

Next steps: develop a 3-5 year plan to be presented to the entire Board before mid year

What stands in the way?

Small Org Barrier Small Org Opportunity

No budget Qualify for more donations, discounted licenses, opportunity to seek funding

No staff Less people to convince, less bureaucracy, less licenses needed, less time to implement change

No Tech skills Less biases and assumptions to overcome, allows you to make an honest plea for support

Getting past the barriers

Steps to refocus strategy

1. Figure out what core Tech you have.2. Figure out where you are spending your

money and time3. Categorize core Tech (Value or Commodity)4. Review how your efforts, dollars and

strategy are spent5. Source anything that doesn’t add value6. Refocus on moving your mission forward

Enterprise Applications

Business Applications

Core Business Support

Desktop / Laptop

Infrastructure Management

Help Desk

Servers / Network

E-Mail

• Patch Mgmt • Upgrades • Anti-Virus • Asset Tracking

• Password Reset • “How to”• Equipment failures

• Fault Mgmt • Performance Mgmt • Configuration • Upgrades

• SPAM• Upgrades

Value

Commodity

Strategic

Tactical

Technology HemispheresTechnology Hemispheres

Small Org Barrier Resources

No budget TechSoupExisting VendorsDonors

No staff Volunteers (Board) Tech CommitteeOUTSOURCEShared Resource

No Tech skills Volunteers (Board) Tech CommitteeOUTSOURCEShared Resource NTEN & Community

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