Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1....
-
Upload
holly-chandler -
Category
Documents
-
view
214 -
download
2
Transcript of Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1....
![Page 1: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/1.jpg)
Slide 1
LEAD AND MANAGE PEOPLED1.HML.CL10.03
D2.TRM.CL9.06
![Page 2: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/2.jpg)
Lead and manage people
This Unit comprises three elements:
1. Model high standards of performance and behaviour
2. Develop team commitment and cooperation
3. Manage team performance
Slide 2
![Page 3: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/3.jpg)
Assessment
Assessment for this unit may include:
Oral questions
Written questions
Work projects
Workplace observation of practical skills
Practical exercises
Formal report from employer/supervisor
Slide 3
![Page 4: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/4.jpg)
Element 1 – Model high standards of performance and behaviourPerformance Criteria for this Element are:
Make individual performance a positive role model to team
Show support for and commitment to enterprise goals in day-to-day work performance
Treat people with integrity, respect and empathy.
Slide 4
![Page 5: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/5.jpg)
Make individual performance a positive role model to teamIt is important to note:
Managers achieve results through the efforts of others
The model they provide is a major indicator of a manager’s success
Staff tend to reflect/duplicate what the manager does
Being a good/positive role model involves ‘walking the talk’
Slide 5
![Page 6: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/6.jpg)
Make individual performance a positive role model to teamWorkplace teams:
Two or more people coming together to achieve nominated goals
May be ‘project-based’ or permanent/ongoing
Have become very popular in recent management theory
Slide 6
![Page 7: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/7.jpg)
Make individual performance a positive role model to teamWhy do businesses use teams?
They create esprit de corps
They enable strategic management thinking
They speed up decision making
They facilitate workplace diversity
They increase performance and productivity
Slide 7
![Page 8: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/8.jpg)
Make individual performance a positive role model to teamTeams may be classified as:
Formal teams:
• ‘Vertical’ or ‘horizontal’
• ‘Task force’ or ‘committee’
Self-directed teams
Slide 8
![Page 9: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/9.jpg)
Make individual performance a positive role model to teamWork team size:
Can vary between seven to twelve
Seven is a good number
Small teams have more agreement
Large teams have more talent/experience but increased potential for conflict and reduced opportunity for engagement of members
Slide 9
![Page 10: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/10.jpg)
Make individual performance a positive role model to teamWork team roles – there is a dual need:
‘Task specialist’ role
‘Socio-emotional’ role
Slide 10
![Page 11: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/11.jpg)
Make individual performance a positive role model to teamOther characteristics of effective teams:
Clear goals
Relevant skills
(Continued)
Slide 11
![Page 12: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/12.jpg)
Make individual performance a positive role model to team
Mutual trust
Unified commitment
(Continued)
Slide 12
![Page 13: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/13.jpg)
Make individual performance a positive role model to team
Good communication
Negotiation skills
(Continued)
Slide 13
![Page 14: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/14.jpg)
Make individual performance a positive role model to team
Appropriate leadership
Internal and external support
Slide 14
![Page 15: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/15.jpg)
Make individual performance a positive role model to teamManagers as role models:
All managers are role models – even if they do not intend to be
Staff observe them and listen to then and the manager’s actions will always have a major influence of how staff behave
Slide 15
![Page 16: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/16.jpg)
Make individual performance a positive role model to teamManagers must manage themselves:
Know their job and the responsibilities
Planning work to be done
Managing their time efficiently and effectively
Managing their own stress
Slide 16
![Page 17: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/17.jpg)
Make individual performance a positive role model to teamTo be a good workplace leader:
Have the trust of staff – and trust them
Show respect for the staff
Be able to motivate workers
Be passionate and committed to work
(Continued)
Slide 17
![Page 18: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/18.jpg)
Make individual performance a positive role model to team Be able and prepared to
delegate
Clearly know the goals and objectives of the business and the department
Help others achieve their goals
Communicate often and effectively
Share information, concerns and praise
Slide 18
![Page 19: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/19.jpg)
Make individual performance a positive role model to teamTips for effective time management:
Prioritise what needs to be done
Develop SOPs to deal with common situations and predictable requirements
Delegate certain management tasks to others
(Continued)
Slide 19
![Page 20: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/20.jpg)
Make individual performance a positive role model to team Break work to be down
into component elements/sub-parts so they can be done ‘a bit at a time’
Use prevention rather than cure – by addressing small issues before they become big problems
Group all similar activities together to be done at the same time
(Continued) Slide 20
![Page 21: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/21.jpg)
Make individual performance a positive role model to team
Develop the ability to make on-the-spot decisions
Become comfortable with saying ‘No’ to people
Come in to work at least 30 minutes early
Slide 21
![Page 22: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/22.jpg)
Make individual performance a positive role model to teamLeaders:
Influence others and have managerial authority
May be appointed by, or emerge from, a group
Have lots of personal power and the ability to promote vision, creativity and change within an organisation
Slide 22
![Page 23: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/23.jpg)
Make individual performance a positive role model to teamMore useful points to note:
Managers are appointed and have ‘legitimate’ power bestowed on them by the business
Managers must promote stability and order
Managers are problem solvers
Managers must be leaders but not all leaders can be managers
Slide 23
![Page 24: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/24.jpg)
Make individual performance a positive role model to team
Qualities of ‘Leaders’ may be seen as soul-related – being:
Visionary and passionate
Creative and flexible
Inspiring and innovative
Courageous
Slide 24
![Page 25: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/25.jpg)
Make individual performance a positive role model to team
Qualities of ‘Managers’ may be seen as mind-related – being:
Rational and consulting
Persistent and problem-solving
Tough-minded and analytical
Structured
Slide 25
![Page 26: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/26.jpg)
Make individual performance a positive role model to teamPower is a major source of difference between managers and leaders:
Power = the potential to affect the behaviour of others
‘Position’ power comes from the organisation giving them power to reward or punish staff to influence their behaviour
Slide 26
![Page 27: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/27.jpg)
Make individual performance a positive role model to team
Examples of ‘position’ power:
Legitimate power
Reward power
Coercive power
Slide 27
![Page 28: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/28.jpg)
Make individual performance a positive role model to teamBy comparison, ‘personal’ power comes from inside the person via:
Expertise/expert power – their skills, knowledge or experience
Personality/referent power – their personal characteristics which command respect and admiration
Slide 28
![Page 29: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/29.jpg)
Make individual performance a positive role model to teamTips for a successful management career:
Demonstrate loads of competence
Embrace lots of responsibilities – look for extra responsibility
Make meaningful contributions
(Continued)
Slide 29
![Page 30: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/30.jpg)
Make individual performance a positive role model to team
Learn to adapt – the workplace is always dynamic
Make a commitment – do things rather than talk about doing them
Continue to learn – no-one ever knows it all
(Continued)
Slide 30
![Page 31: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/31.jpg)
Make individual performance a positive role model to team Prioritise loyalties –
demonstrate work is important
Choose every job/position with great care
Always do good work – whatever the job, whatever the position, whatever the business
(Continued)
Slide 31
![Page 32: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/32.jpg)
Make individual performance a positive role model to team Present the right image –
someone is always watching
Learn the power structure within the business
Gain control of the resources within the business
(Continued)
Slide 32
![Page 33: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/33.jpg)
Make individual performance a positive role model to team Stay visible – stay on
people’s radar
Do not stay ‘too long’ in the same job
Find a mentor
(Continued)
Slide 33
![Page 34: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/34.jpg)
Make individual performance a positive role model to team
Support the boss
Think laterally
Slide 34
![Page 35: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/35.jpg)
Show support for and commitment to enterprise goals in daily work
It is vital managers understand:
Their actions and what they are say are always on show
They are in a position to influence how others (staff) act
Staff will make judgements about what the manager likes and dislikes by what they see the manager do and what they hear the manager say
Slide 35
![Page 36: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/36.jpg)
Show support for and commitment to enterprise goals in daily workWays to show support for and commitment to organisational goals in day-to-day work:
Verbally state the support given
Explain initiatives to team members
Do not make negative comments about senior management or the business
Provide required resources and training to staff
(Continued)
Slide 36
![Page 37: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/37.jpg)
Show support for and commitment to enterprise goals in daily work
Set work targets
Monitor action taken on goals and targets
Check levels of staff compliance
Communicate regularly and effectively with teams
(Continued)
Slide 37
![Page 38: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/38.jpg)
Show support for and commitment to enterprise goals in daily work
Set agenda ‘standing’ items for each enterprise goal at all team meetings
Remind teams about important goals on a regular basis on other occasions
Celebrate success
Slide 38
![Page 39: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/39.jpg)
Treat people with integrity, respect and empathyTreating staff with integrity means:
Being honest with them
Telling the truth
Being sincere
Only promising what can actually be delivered
Not taking credit for what others do
Slide 39
![Page 40: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/40.jpg)
Treat people with integrity, respect and empathyTreating staff with respect means:
Appreciating their work
Acknowledging effort
Allowing individuals to be different
Talking and dealing with them in an appropriate manner
Slide 40
![Page 41: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/41.jpg)
Treat people with integrity, respect and empathyManagers must also be empathetic:
They need to see things through the eyes of staff
They must treat individuals differently realising their unique nature, needs and wants
Staff will help the organisation get what it wants if they get what they want from the work they do and the environment they are working in
Slide 41
![Page 42: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/42.jpg)
Treat people with integrity, respect and empathyManagers also be fair with employees:
They must not ‘play favourites’
They must share the good and the bad aspects of work
It is important to use communication to make sure everyone knows what everyone else is doing
Slide 42
![Page 43: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/43.jpg)
Treat people with integrity, respect and empathyManagers also need to be consistent in the way they interact with staff – in order to:
Be seen as predictable in their reactions/responses
Deliver uniformity of behaviour/action
Slide 43
![Page 44: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/44.jpg)
Treat people with integrity, respect and empathyFailure to treat staff properly may result in:
Minimal compliance, commitment and effort
Intentional ‘misunderstandings’ about what is required
Workplace sabotage
Higher levels of theft, absenteeism and staff turnover
Failure by staff to notify management about important issues
Slide 44
![Page 45: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/45.jpg)
Treat people with integrity, respect and empathyIt is important for managers to understand:
Others (such as senior management/owners) judge them by the way they treat their staff
They have very little power or influence if workers decide not to cooperate
They are (essentially) reliant and dependent on their staff
Slide 45
![Page 46: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/46.jpg)
Element 2 – Develop team commitment and cooperationPerformance Criteria for this Element are:
Develop and clearly communicate plans and objectives in consultation with the team
Make plans and objectives consistent with enterprise goals
Communicate expectations, roles and responsibilities in a way that encourages individuals/teams to take responsibility for their work
(Continued)
Slide 46
![Page 47: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/47.jpg)
Element 2 – Develop team commitment and cooperation Encourage teams and individuals to
develop innovative approaches to work
Identify, encourage, value and recognise and reward team members
Model and encourage open and supportive communication styles within the team
Seek and share information from the wider community with the team
Represent team interests appropriately to the wider environment
Slide 47
![Page 48: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/48.jpg)
Develop and communicate plans and objectivesPlanning:
Integrates and coordinates effort
Gives direction
Reduces negative impact of change
Minimises waste and duplication of effort
(Continued)
Slide 48
![Page 49: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/49.jpg)
Develop and communicate plans and objectives Reduces levels of
uncertainty
Concentrates focus on specific targets
Enables (‘forces’) rationalisation of decisions which are made
Sets performance standards
Motivates staff
Slide 49
![Page 50: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/50.jpg)
Develop and communicate plans and objectivesPlanning can address:
Broad and complex company mission, objectives and strategies
Single tasks – including action as well as monitoring and evaluation
Short-term issues, mid-term issues or long-term issues
Slide 50
![Page 51: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/51.jpg)
Develop and communicate plans and objectivesPlans are often prepared for the following:
Sales targets
Performance targets for projects
Increased productivity
Achieving goals/KPIs
(Continued)
Slide 51
![Page 52: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/52.jpg)
Develop and communicate plans and objectives Organisational strategies
Operational activities
Task management
Contingency management
Slide 52
![Page 53: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/53.jpg)
Develop and communicate plans and objectivesPlan must be in writing in order to:
Provide a constant reference point
Facilitate sharing of the plan with others
Allows people to give more informed feedback
Slide 53
![Page 54: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/54.jpg)
Develop and communicate plans and objectivesIn relation to preparing plans:
Many businesses use pro forma documents
It is useful/advisable to view plans made by others before preparing own plans
Slide 54
![Page 55: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/55.jpg)
Develop and communicate plans and objectivesPlans traditionally will cover:
Basic information
Details of action to be taken
Resources available
Allocation of work
Timelines
Slide 55
![Page 56: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/56.jpg)
Develop and communicate plans and objectivesPlans need to be shared with:
Those on whom they impact
Those with nominated responsibilities under the plans
Other managers
Senior management
Administration
Slide 56
![Page 57: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/57.jpg)
Develop and communicate plans and objectives
Sharing plans may include:
Holding staff meeting/s
Talking about them at briefing/s
Putting a notice on staff notice board
Emailing copies to staff
Handing out hard copies
Slide 57
![Page 58: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/58.jpg)
Develop and communicate plans and objectives
A face-to-face presentation is the preferred way of communicating plans as it enables:
Full explanation of all aspects
Rationale for the plan to be given
Information about what will happen if plan is not achieved/implemented
Context to be provided
Questions to be answered
Slide 58
![Page 59: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/59.jpg)
Make plans and objectives consistent with enterprise goalsPlans must:
Align with Mission Statement
Support Vision Statement
Reflect Value Statement
Accord with strategic plans
Maintain required business image
Maintain necessary market position
Slide 59
![Page 60: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/60.jpg)
Make plans and objectives consistent with enterprise goalsImportant to understand:
Goal = the objective/expected outcome
Strategy = what will be done to achieve the goal
Tactic = a technique to be used within a strategy
Slide 60
![Page 61: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/61.jpg)
Make plans and objectives consistent with enterprise goalsBetter goals can be written using SMARTER:
S = Specific
M = Measurable
A = Assignable
R = Realistic
T = Trackable
E = Evaluated
R = Reviewed
Slide 61
![Page 62: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/62.jpg)
Make plans and objectives consistent with enterprise goalsFormal planning occurs at three levels:
The strategic level
The tactical (divisional) level
The operational (departmental) level
Slide 62
![Page 63: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/63.jpg)
Make plans and objectives consistent with enterprise goalsIn relation to performance/operational plans:
They may be daily or longer
Consistent trade usually means less need for regular development of plans
Most are ‘single use’
Review of plans is usually just ‘fine tuning’.
Slide 63
![Page 64: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/64.jpg)
Communicate expectations, roles and responsibilitiesCommunication options:
Job descriptions/PDs
Inductions and orientations
Team/departmental meetings
Slide 64
![Page 65: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/65.jpg)
Communicate expectations, roles and responsibilitiesLeadership styles can impact communication:
Autocratic leaders:
• Centralise authority
• Rely on legitimate reward and coercive power
Democratic leaders:
• Delegate authority
• Encourage participation
• Rely on expert and referent power
Slide 65
![Page 66: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/66.jpg)
Communicate expectations, roles and responsibilities
‘Charismatic’ leaders – key characteristics:
Self confidence
Vision
Ability to articulate their vision
Strong convictions about their vision
Behaviour which is out of the ordinary
Appearance as a change agent
Environment sensitivity
Slide 66
![Page 67: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/67.jpg)
Communicate expectations, roles and responsibilities
Leaders may be also seen as:
Transactional leaders
Transformational leaders
Slide 67
![Page 68: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/68.jpg)
Communicate expectations, roles and responsibilitiesCommunication regarding workplace expectations, roles and responsibilities should:
Be clear and unambiguous
Use workplace/work-based examples
Slide 68
![Page 69: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/69.jpg)
Communicate expectations, roles and responsibilities
Topics to be covered in communication include:
Nature/scope of work to be done
Relationships with others in the workplace
Independent areas of activity
Roles of leaders/managers
Communication channels and methods
Reporting requirements Slide 69
![Page 70: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/70.jpg)
Encourage innovative approaches to workEncouraging innovation and staff input:
Must be actively pursued by managers
Demonstrates managers see staff as intelligent people with ideas to contribute
Shows staff they are regarded as valuable assets to the business
Slide 70
![Page 71: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/71.jpg)
Encourage innovative approaches to workStaff must be encouraged to be innovative and contribute ideas in relation to:
Organisational policies – which guide/direct activities
Practices/SOPs
Slide 71
![Page 72: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/72.jpg)
Encourage innovative approaches to workStaff need to be encouraged to be innovative because they are the best ones to have ideas on:
How to operate and work more effectively and efficiently
How to work more safely
How to obtain/produce better quality
How to operate less expensively
How to generate a workplace ‘point of difference’
Slide 72
![Page 73: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/73.jpg)
Encourage innovative approaches to workWays to encourage innovation:
Ask for ideas
Describe criteria which needs to be met
Have an ‘open door’ policy
Share ideas
(Continued)
Slide 73
![Page 74: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/74.jpg)
Encourage innovative approaches to work Be ready to test/trial new
ideas
Talk about innovation regularly
Create teams to support innovation
Source ideas from non-traditional places
(Continued)
Slide 74
![Page 75: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/75.jpg)
Encourage innovative approaches to work Creative a supportive culture
Reward people
Thank people
Explain why rejected ideas were not adopted
Give people credit for their work/contributions
Train staff in ‘creative thinking’
Slide 75
![Page 76: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/76.jpg)
Identify, encourage, value and recognise and reward teamReward team input must address:
Successful contributions
Suggestions and/or effort which did not achieve anything tangible
Slide 76
![Page 77: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/77.jpg)
Identify, encourage, value and recognise and reward team
Examples of rewards and recognition:
Informal acknowledgement
Formal acknowledgement
Presentation of internal award
Written report to management
Use of incentive initiatives
Slide 77
![Page 78: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/78.jpg)
Model and encourage open and supportive communication styles
Team processes include dynamics which change over time and can be influenced by team leaders – they include:
Stages of team development
Team cohesiveness
Team norms
Slide 78
![Page 79: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/79.jpg)
Model and encourage open and supportive communication styles
Stages of team development:
Forming
Storming
Norming
Performing
Adjourning
Slide 79
![Page 80: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/80.jpg)
Model and encourage open and supportive communication stylesTeam cohesiveness – teams are cohesive if there is:
Team interaction
Shared goals
Personal attractionto the team
Slide 80
![Page 81: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/81.jpg)
Model and encourage open and supportive communication stylesNorms = acceptable standards of behaviour - they:
Identify team values
Clarify role expectations
Facilitate team survival
Govern day-to-day behaviour
Apply to output and performance
Slide 81
![Page 82: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/82.jpg)
Model and encourage open and supportive communication stylesWays to create a supportive environment:
Invite team members to question what is said
Do not ‘shoot the messenger’
Create an environment where it is OK to make mistakes
(Continued)
Slide 82
![Page 83: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/83.jpg)
Model and encourage open and supportive communication styles ‘Walk the talk’
Admit personal mistakes
Offer help and advice
Put problems/issues in perspective
Slide 83
![Page 84: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/84.jpg)
Model and encourage open and supportive communication styles
Communication options:
Individual one-on-one talks
Formal, group meetings
Non-verbal communication
Written communication
Slide 84
![Page 85: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/85.jpg)
Seek and share information from the wider environment with teamInformation from wider community may include:
Overall enterprise objectives
Rationale for management decisions
Changes in enterprise policies
Marketing information and targets
(Continued)
Slide 85
![Page 86: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/86.jpg)
Seek and share information from the wider environment with team Business performance
information
Technology updates
Plans for new equipment
Training developments
Slide 86
![Page 87: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/87.jpg)
Seek and share information from the wider environment with team
Information from the ‘wider community’ may comprise information:
From higher-level management/The Board
From other departments in the business
From market research undertaken by the organisation
(Continued)
Slide 87
![Page 88: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/88.jpg)
Seek and share information from the wider environment with team From internal administration
From customers/guests
From the competition/the opposition
From industry events
Slide 88
![Page 89: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/89.jpg)
Seek and share information from the wider environment with team
Reasons managers need to share information with team:
Demonstrates commitment to the team
Indicates willingness to help
Shows faith in team ability
Assists goal achievement
Demonstrates involvement
Supports organisational work
Gives a better context for decision making and action Slide 89
![Page 90: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/90.jpg)
Seek and share information from the wider environment with teamStandard ways to share information with teams:
Discussing matters face-to-face
Using hard copy handouts
Sending emails
Posting notices on staff notice board
Making entries in ‘Communications Book’
Slide 90
![Page 91: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/91.jpg)
Represent team interests appropriately in the wider environment
Manager’s position must be to support the Boss … but:
A balance should be sought characterised by balance and harmony
The approach must never be to generate a ‘them’ and ‘us’ position between management and the team/s
Slide 91
![Page 92: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/92.jpg)
Represent team interests appropriately in the wider environment
Always strive for ‘win-win’ outcomes – which can occur:
When there are requests by staff for training
Where staff suggest product/service-related initiatives
(Continued)
Slide 92
![Page 93: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/93.jpg)
Represent team interests appropriately in the wider environment
When teams report faulty/unsafe equipment
Where requests are made for more/extra or different staff
If a suggestion is received for a media release to be prepared
Slide 93
![Page 94: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/94.jpg)
Represent team interests appropriately in the wider environment
It is essential to prepare negotiations when representing team interests and managers must be able to show:
Real benefits of the idea, request or suggestion
Cost of the proposal
Source of funds
Slide 94
![Page 95: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/95.jpg)
Represent team interests appropriately in the wider environment
Presentation must also include a strategy including:
Those to whom presentation needs to be made
Venue and style of presentation
Time and date
Possible objections
Responses to identified objections
Slide 95
![Page 96: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/96.jpg)
Element 3 – Manage team performancePerformance Criteria for this Element are:
Assess the skills of team members and provide opportunities for individual development
Monitor team performance to ensure progress towards achievement of goals
Delegate tasks and responsibilities appropriately
Provide mentoring and coaching support to team members
Recognise and reward team achievements Slide 96
![Page 97: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/97.jpg)
Assess the skills of team members and provide opportunities for PDAreas to assess:
Skills
Knowledge
Attitude
Slide 97
![Page 98: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/98.jpg)
Assess the skills of team members and provide opportunities for PDNot all staff want to be given a chance to develop:
Some are happy with where they are and what they have got
It can be unwise to ‘force’ some staff into PD
Slide 98
![Page 99: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/99.jpg)
Assess the skills of team members and provide opportunities for PD‘Training gap’:
Difference, for each person, between what the organisation requires them to do, and what it is they can actually do
Should form the basis for training/PD
Slide 99
![Page 100: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/100.jpg)
Assess the skills of team members and provide opportunities for PDMotivation – key in:
Making training effective
Improving staff morale
Raising team cohesion
Slide 100
![Page 101: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/101.jpg)
Assess the skills of team members and provide opportunities for PD
Motivation = a driver to do/refrain from doing something.
May be:
• ‘Economic’ reward
• ‘Non-economic’ reward.
Slide 101
![Page 102: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/102.jpg)
Assess the skills of team members and provide opportunities for PD
Contemporary approaches to motivation:
Content theories
Process theories
Reinforcement theory
Slide 102
![Page 103: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/103.jpg)
Assess the skills of team members and provide opportunities for PDContent theories – emphasise the needs that motivate people as identified by:
The hierarchy of needs theory (Maslow and ERG)
The motivation hygiene theories (Herzberg)
Acquired needs theory (McClelland)
Slide 103
![Page 104: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/104.jpg)
Assess the skills of team members and provide opportunities for PDProcess theories – provide an understanding of why people choose to behave in a certain way and the reasons for reacting the way they do.
They include:
Expectancy theory
Equity theory
Slide 104
![Page 105: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/105.jpg)
Assess the skills of team members and provide opportunities for PDReinforcement theory – looks at relationship between behaviour and consequences:
Focus is on changing behaviour through use of rewards and punishments
Ignores factors such as goals, expectations and needs
Emphasis is on what happens after the behaviour has occurred
Slide 105
![Page 106: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/106.jpg)
Assess the skills of team members and provide opportunities for PD
More modern motivational programs focus on:
Empowerment
Management of a diversified workforce
Slide 106
![Page 107: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/107.jpg)
Assess the skills of team members and provide opportunities for PDGuidelines for motivating staff:
Recognise individual difference
Match people to jobs
Use goals
Ensure goals are seen as attainable
(Continued)
Slide 107
![Page 108: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/108.jpg)
Assess the skills of team members and provide opportunities for PD Individualise rewards
Link rewards to performance
Check system for equity
Do not ignore money as a motivator
Ensure value in the eyes of recipient
Slide 108
![Page 109: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/109.jpg)
Assess the skills of team members and provide opportunities for PDJob design may operate/be used as motivation:
Job simplification
Job rotation
Job enlargement
Job enrichment
Job characteristics model
Slide 109
![Page 110: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/110.jpg)
Assess the skills of team members and provide opportunities for PDOpportunities for workplace PD:
Training
Change in job responsibilities
Opportunity for more autonomy or responsibility
Promotion
(Continued)
Slide 110
![Page 111: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/111.jpg)
Assess the skills of team members and provide opportunities for PD
Chance to perform at a higher-level position
Mentoring another person
Leading training
Being sent to an event/conference
Slide 111
![Page 112: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/112.jpg)
Monitor team performance to ensure progress towards goals
It is important to monitor team performance to:
Allow evaluation of plans
Demonstrate involvement with workplace activities
Show interest
(Continued)
Slide 112
![Page 113: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/113.jpg)
Monitor team performance to ensure progress towards goals Identify issues requiring
attention
Identify need for assistance
Provide basis for future action
Gain evidence to use for reward and recognition
Slide 113
![Page 114: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/114.jpg)
Monitor team performance to ensure progress towards goalsWays to monitor – use a variety of approaches:
Observe/watch staff
Talk to customers
Talk to team members
Talk to other managers
(Continued)
Slide 114
![Page 115: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/115.jpg)
Monitor team performance to ensure progress towards goals Analyse plans
Monitor budgets – expenses and sales
Inspect the workplace
Slide 115
![Page 116: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/116.jpg)
Monitor team performance to ensure progress towards goalsConflict in teams refers to:
Disagreement between two parties
Perceived and incompatible differences resulting in opposition
Slide 116
![Page 117: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/117.jpg)
Monitor team performance to ensure progress towards goalsTraditional view of conflict was it:
Was bad for the team/organisation
Would always generate a negative impact/outcome
Was best avoided
It is now seen as ‘inevitable’ and ‘necessary’.
Slide 117
![Page 118: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/118.jpg)
Monitor team performance to ensure progress towards goalsMain causes of conflict:
Communication differences
Structural differences
Personal differences
Slide 118
![Page 119: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/119.jpg)
Monitor team performance to ensure progress towards goalsCommunication differences:
May result from individual perception, misunderstanding or noise in the communication channel
May mask other root causes – different goals, personality clashes, differing value systems
Slide 119
![Page 120: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/120.jpg)
Monitor team performance to ensure progress towards goalsStructural differences:
May cause problems of vertical or horizontal integration within the organisation
Caused by issues relating to the structure of the business
May result from people pursuing different goals, or because of unfair work ‘boundaries’
Slide 120
![Page 121: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/121.jpg)
Monitor team performance to ensure progress towards goalsPersonal differences:
May be caused by individual personal values, culture, background
Can be a ‘personality’ issue
Could occur due to correct or incorrect assumptions or perceptions
Slide 121
![Page 122: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/122.jpg)
Monitor team performance to ensure progress towards goals
Five main ways to handle conflict:
Avoidance
Accommodation
Forcing
Compromise
Cooperation
Slide 122
![Page 123: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/123.jpg)
Monitor team performance to ensure progress towards goalsOther potentially useful conflict resolution techniques:
Setting subordinate goals
Bargaining/negotiating
Providing mediation
(Continued)
Slide 123
![Page 124: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/124.jpg)
Monitor team performance to ensure progress towards goals
Providing clear/well-defined tasks
Facilitating communication
Attention should always be paid to intentionally stimulating intention (controlled) conflict to refresh and re-generate the team and the organisation.
Slide 124
![Page 125: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/125.jpg)
Delegate tasks and responsibilities appropriately
‘Delegation’ can have two meanings for a manager:
Allocating work as part of the planning process
Giving some of the management tasks to staff
Slide 125
![Page 126: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/126.jpg)
Delegate tasks and responsibilities appropriatelyWhen ‘allocating’ work as part of the planning process:
Be clear about what needs to be done
Explain why tasks need to be done
Notify staff in a timely manner
Provide necessary instructions
(Continued)
Slide 126
![Page 127: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/127.jpg)
Delegate tasks and responsibilities appropriately Providing training or
demonstration
Check if employee has questions
Check for understanding of what needs to be done
Give positive feedback
Slide 127
![Page 128: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/128.jpg)
Delegate tasks and responsibilities appropriatelyProblems when delegating often occur in relation to:
Age differences
Differences in experience
Gender differences
Slide 128
![Page 129: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/129.jpg)
Delegate tasks and responsibilities appropriatelyBenefits of delegating management activities to team:
Frees up manager for other work
Gives team managerial experience
Promotes a team approach through sharing
Supports career development/ advancement
Slide 129
![Page 130: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/130.jpg)
Delegate tasks and responsibilities appropriatelyWhen delegating management tasks to team:
Only delegate to those who want it
Delegate interesting and varied work
Ensure tasks are suitable and achievable
(Continued)
Slide 130
![Page 131: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/131.jpg)
Delegate tasks and responsibilities appropriately Provide support and training
Inform others of the delegation
Review progress at given times
Be available for questions/help
Slide 131
![Page 132: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/132.jpg)
Provide mentoring and coaching to support team membersMentoring:
Where a more experienced person supports and encourages a less experienced person
Person providing support = mentor
Person receiving support = mentee
Focus is on personal development, growth, self-reflection and learning from the experience of others
Slide 132
![Page 133: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/133.jpg)
Provide mentoring and coaching to support team members
Mentoring is a one-on-one activity with the two people meeting:
In private
At regular, pre-arranged times
Whenever the mentee wants a meeting
Slide 133
![Page 134: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/134.jpg)
Provide mentoring and coaching to support team membersMentoring:
Usually embraces transfer of workplace culture, mores and norms
Passes on contextual information which gives other knowledge its fuller/fullest sense and meaning
Enables the mentee to gain immediate input to a problem/situation they are facing
(Continued)
Slide 134
![Page 135: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/135.jpg)
Provide mentoring and coaching to support team members
Features discussion as its primary tool
Supports/encourages mentee to arrive at their own decisions/conclusions
Managers often do not make good mentors for their own staff.
Slide 135
![Page 136: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/136.jpg)
Provide mentoring and coaching to support team membersCoaching:
Semi-formal method of on-the-job training
Needs to be highly organised
Will feature use of a ‘coaching plan’
Slide 136
![Page 137: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/137.jpg)
Provide mentoring and coaching to support team membersCoaching should always take into account:
Agreement from learner about need for training
Availability of staff to be coached
Availability of suitable space and resources
Maintenance of required service levels/standards
Slide 137
![Page 138: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/138.jpg)
Provide mentoring and coaching to support team members
Coaching often used to teach:
A new skills
How to operate equipment
About new products
A new SOP
About new compliance requirements
Slide 138
![Page 139: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/139.jpg)
Recognise and reward team achievementsReward and recognition:
May be applied to individual staff/team members or entire teams
May acknowledge outcomes, effort or (even) participation
Slide 139
![Page 140: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/140.jpg)
Recognise and reward team achievementsRecognition and reward may feature:
Informal acknowledgement – one-on-one
Formal acknowledgement – in front of peers
Presentation of an award
(Continued)
Slide 140
![Page 141: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/141.jpg)
Recognise and reward team achievements Written report to management
Incentive initiatives
Slide 141
![Page 142: Slide 1 D1.HML.CL10.03 D2.TRM.CL9.06. Lead and manage people This Unit comprises three elements: 1. Model high standards of performance and behaviour.](https://reader038.fdocuments.in/reader038/viewer/2022110208/56649db35503460f94aa2b0a/html5/thumbnails/142.jpg)
Recognise and reward team achievementsImportant points to note:
Reward/recognition must be earned
Reward/recognition must have value for recipient
Reward/recognition should be celebrated
Slide 142