SkillsDMC New Template Candidate guide - Sustainable Skills · Web viewCandidate Guide RIICOM201D-...

RIICOM201D- Communicate in the workplaceAssessment Tools – Candidate Guide

Candidate Name:

Copyright SkillsDMC. All rights reserved

SkillsDMC (Resources and Infrastructure Industry Skills Council Ltd)

Tower 1, Level 1, Suite 2, 475 Victoria Avenue, Chatswood, NSW 2067

Telephone: +61 (02) 9324 8600

Facsimile: +61 (02) 9324 8699

Email: [email protected]

Web: www.skillsdmc.com.au

Published by: SkillsDMC (Resources and Infrastructure Industry Skills Council Ltd)

Tower 1, Level 1, Suite 2, 475 Victoria Avenue, Chatswood, NSW 2067 AUSTRALIA

First published: 2015

Disclaimer:SkillsDMC is the owner of all copyright and other intellectual property rights in the products and any modifications made by SkillsDMC to the materials (parent document issued to you at point of sale and as reflected in the invoice). You acknowledge that, apart from the limited licence granted under these Terms of Sale, you have no right, title or interest (including intellectual property rights) in the products. You will do anything reasonably required to give effect to SkillsDMC’s ownership of the products (parent document).

http://www.skillsdmc.com.au/

mailto:[email protected]

IntroductionIn preparation for your assessment, the trainer/assessor will advise you of the best approach in readiness for your assessment.

RIICOM201D - Communicate in the workplaceYou are now required to show your Assessor that you are competent in the tasks that you have learned. This guide will give you all the information that you will require in order to successfully complete your assessments.

The following pages must be completed, signed and returned to the trainer/assessor.

If you have any queries regarding your assessment, you should contact the trainer/assessor for guidance.

Completing the assessment All sections of the assessment must be completed with an ink pen. Pre–assessment: Make sure you understand the assessment and any appeal processes. Ask the

assessor to explain or clarify any information you do not understand. Both you and the assessor must sign the Pre-assessment form prior to commencing the assessment.

Performance will often need to be demonstrated over a period of time and/or in different locations. More than one assessment of a block of tasks may be necessary. Your assessor may copy any relevant part of a blank assessment tool for re-use, then date it and attach it to the original once completed.

Where appropriate, the assessor may assess your performance across different conditions e.g. wet and dry weather; day and night; different equipment attachments; different materials, etc.

Your assessor may provide suitable breaks if needed in the assessment activity between blocks of tasks.

Outcomes from your theory and other supporting evidence assessments will be reflected in the final assessment summary.

On completing the overall assessment the “Assessment Summary” sheet must be completed by both the candidate and the assessor.

The assessor will communicate any feedback comments to you if required. If the Not Satisfactory box is ticked, the assessor will inform you and possibly your supervisor to

discuss further training needs to be given, to bring you up to a satisfactory level. Prior to commencement, you have the right to appeal under your organisation’s Fair Treatment

policy (or equivalent).

SkillsDMC Issued July 2015 Candidate Guide RIICOM201D- Communicate in the workplace

Review July 2016 Version 1

of 19

Marking Guide – Communicate in the workplaceThe following information outlines the assessment items Candidates will be required to complete for this unit. For each separate assessment method there are acceptable responses recorded and parameters are set in which the assessment context is defined.

Note that some methods require collection of a number of pieces of ‘evidence’ over a period of time. Other methods, such as the theory assessment, will take a limited number of time.

Assessment Method 1Nature of task: Direct Observation and Competency Conversation

Location for assessment: Candidate Workplace

Supervision: Trainer/ Assessor

Commence Date: Complete Date:

Information:

1. Skills need to be applied in the workplace in a variety of circumstances. As such, assessors must ensure that the Candidate can competently and safely undertake the task/s being assessed in different situations and conditions, to industry standards. Sound assessment practice involves the assessor determining that Candidates/employees are able to demonstrate the required level of performance prescribed by the unit of competency consistently, over time, and in a range of workplace conditions/settings.

2. Assessors will evaluate the skills demonstrated by Candidates as specified in the Observation Checklist, (contained in the Assessor Guide).The Assessor will also conduct a competency conversation to determine and record your competence. In other words, these questions guide conversation with you and assist in assessment. The notes taken about this conversation are important evidence for the assessment.

3. The Assessor will provide feedback to you and record results appropriately.4. You and the Assessor should ascertain appropriate times and dates with your Supervisors/ Managers

and plan for the assessment.5. The Assessor should explain the elements of the observation at the pre-assessment and outline how

you will be required to demonstrate competence at the time of the observation.



of 19

Assessment Method 2Nature of task: Theory / Questioning

Location for assessment: Workplace / Own time

Supervision: Trainer / Assessor


Information:

1. The questions pertaining to this assessment are included in this Candidate Guide.2. The questions and candidate answers are to be submitted to the Assessor as evidence of competency.3. Candidates are required to complete these questions in their own time and to hand back to the

Assessor at the time of final summative assessment.4. The Assessor should provide feedback to the Candidate and record results appropriately on the

Marking Sheet provided (found within the Assessor Guide).

Assessment Method 3Nature of task: Supporting Evidence - Third Party (Supervisor Report)

Location for assessment: Workplace

Supervision: Supervisor


Information:

1. The Third Party/ Supervisor Report is included in the Candidate Guide.2. Once completed by the workplace Supervisor, this report is to be extracted from the Candidate Guide

and submitted to the Assessor as evidence of competency.3. Candidates are required to have their Supervisor complete this report in the workplace and to hand

back to the Assessor at the time of final summative assessment.4. The Assessor should provide feedback to the Candidate and record results appropriately on the




of 19

Assessment Method 4Nature of task: Workplace Portfolio (Project)

Location for assessment: Workplace/ Own time

Supervision: Trainer/ Assessor


Information:

1. Instructions pertaining to the workplace portfolio (Project) are included in this Candidate Guide.2. The pages reflecting the workplace portfolio (Project) results are to be extracted and submitted to the

Assessor as evidence of competency.3. Candidates are required to complete this project in their own time and to hand back to the Assessor at

the time of final summative assessment.4. The Assessor should provide feedback to the Candidate and record results appropriately on the




of 19

Assessment Summary Cover SheetRIICOM201D - Communicate in the workplace

Candidate AssessorCandidate name:

(Print)

Candidate comments:

Assessor name:

(Print)

Assessor comments:

Co-AssessorCo-Assessor Assessor name:

(Print)

Co-Assessor comments:

Candidate information

Any documentation provided as evidence must be prepared by you to a satisfactory standard and be in accordance with workplace/site policy and procedures, and industry standards.

If collecting material for an assessment portfolio, please ensure that the confidentiality of colleagues, workers and other persons is protected, and block out any sensitive information.

If you have any doubts regarding confidentiality and privacy issues, contact the organisation concerned.

(Signature)

(Date)

(Signature)

(Date)

Candidate Declaration:

I declare that all work submitted for assessment has been completed by me, that all work has been attributed in the references provided for each item and that the intellectual property of authors is acknowledged.Where work has been completed as part of a group activity, the work of each individual has been



of 19

recognised.

Assessment Method 2 Theory – QuestioningThe following questions form part of your final Assessment in gaining competency in the following unit;

RIICOM201D - Communicate in the workplace

Q1. Relevant policies and procedures should always be applied to the work activity.

TrueFalse

Q2. Communication equipment and systems may include:

A. Systems overview

B. Operating directories

C. Emergency procedures

D. All of the above

Q3. What would you do if there was an emergency?

A. Inform your colleagues

B. Inform your supervisor

C. Inform your supervisor, colleagues and call the emergency number

D. Wait until your shift is over before telling someone

Q4. Communication equipment should always be cared for to ensure it remains in a working condition.

TrueFalse

Q5. On discovering a fire, what three (3) things must you do as a first response?

A. Run for your life

B. Call for assistance

C. Try to fight the fire

D. Raise the alarm

E. Run and tell others in the area

F. Assess the danger to yourself and others

Q6. If you were unsure of how to tackle a task what would you need to refer to?

A. Work Instructions



of 19

B. Operator Manuals

C. Job or Task Hazard Analysis

D. All of the above

The following questions form part of your final Assessment in gaining competency in the following unit;


Q7. What are the colours of a mandatory sign?

A. White on a green background

B. Blue and white

C. White printing on a red background

D. Red, black and white

Q8. What is the most appropriate communication method for contacting the police?

A. Computer

B. Radio

C. Telephone

D. Public address system

Q9. What is the emergency radio channel at your worksite?

Q10. What is the correct radio procedure for an emergency call?

A. “Emergency”

State type of emergencyState location

B. “Emergency; Emergency”

Identify equipment No.State location

C. “Emergency; Emergency”

Identify equipment No.State type of emergencyState location

D. “Emergency; Emergency”

Identify equipment No.State type of emergency



of 19



Q11. On hearing an emergency evacuation alarm in the workplace; you evacuate by which means?

A. Evacuate following procedures, routes and exit points to your nominated muster areas

B. Evacuate following your mate, through any areas that will give you the quickest way out

C. Evacuate by the quickest means and report to any muster area

D. None of the above

Q12. If you hear an emergency evacuation call over the two way in your work area you are to move to a muster point and await further instructions.

TrueFalse

Q13. If you are a new employee on site, you are not required to know the site emergency response plans and procedures including the sound of any alarms used in the workplace.

TrueFalse

Q14. Communicating effectively is an important skill to have at any work place.

TrueFalse

Q15. If while using communication equipment you find a fault, you should:

A. Wait until your shift is over and then report it

B. Notify your supervisor

C. Inform your colleagues

D. Immediately stop what you are doing and notify your supervisor

Q16. It is important to speak clearly and at the right pace.

TrueFalse



of 19



Q17. What are some factors that can interfere with a way a message is sent or received?

A. Individual differences

B. Cultural values

C. The way in which a message is sent

D. All of the above

Q18. If you are unsure about a work task, you should always ask questions in order to clarify information.

TrueFalse

Q19. It is not necessary to maintain good communication with colleagues and others.

TrueFalse

Q20. Which three (3) of the following items can be used when signalling?

A. A hand tool

B. Hand signals

C. A power tool

D. Horn

E. Safety lights

Q21. Participating in discussion is often important to obtain information.

TrueFalse

Q22. A blue flashing light is used for:

A. Ambulances, fire and rescue vehicles

B. light vehicles

C. Slow moving vehicles likes graders, water trucks and cranes

D. None of the above



of 19



Q23. Written documentation may include:

A. End of shift documentation

B. Work log

C. Personal danger tags

D. All of the above

Q24. Which word cannot be used to fill in the gap?

It is important to write __________________ when using approved documents.

A. Clearly

B. In small letters

C. Accurately

D. Concisely

Q25. You must always pass on written information to others as per work procedures.

TrueFalse



of 19

Assessment Method 3 Supporting Evidence - Supervisor Testimony

Assessment Method 3 Supporting Evidence - Supervisor Testimony

Unit of Competency: RIICOM201D - Communicate in the workplace

Employee Name:

Employee’s start date with organisation:

Manager Name:

Workplace & Address:

To form part of the process of gathering evidence of competence the Assessor is seeking ‘Supervisor Testimony’ from the Candidate’s line manager. As part of the assessment for the unit listed above, the ‘Performance and Knowledge’ required for this unit has been mapped to the Foundation skills required for this unit.

Do you believe the Candidate displays the following skills to perform their job tasks to industry standards to meet the following:

Satisfactory ()

Communication (verbal and non-verbal) and Interpersonal Skills to:

communicate clearly and promptly to others to convey information and make meaning

listen carefully to instructions and information participate in group discussions and engage with group members respectfully ask questions to clarify meaning communicate concisely both written and verbally

Yes

No

Reading skills to read, understand and apply relevant documentation such as:

safety requirements of emergency communication equipment and systems relevant documentation, policies and procedures record maintenance

Yes

No



of 19

Do you believe the Candidate displays the following skills to perform their job tasks to industry standards to meet the following:

Satisfactory ()

Writing skills to:

communicate concisely both written and verbally identify and report communication faults and deficiencies

Yes

No

Learning skills to recognise and respond to:

worksite communication system components, applications and limitations identifying communication strategies and systems operating communications systems and equipment to convey meaning to others interpreting other communications such as flags, lights, signs, bells and whistles identifying and reporting communication faults and deficiencies using approved and preparing written documentation that communicates meaning

to others listening carefully to instructions and information participating in group discussions and engage with group members respectfully

Yes

No

Any other comments:

Candidate Signature:

Manager Signature:

Date:



of 19

Assessment Method 3 – Other Supporting EvidenceCandidate Name:

Assessor Name:

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations

Other Assessment Evidence: Assessment ComponentMap to relevant assessment component

Satisfactory ()

Other 3rd party report

Details:

Other 3rd party verification of employee performance

Yes

No

Induction / Employer Training Program(s)

Details:

Candidate has participated in Employer Induction / training program(s)

Yes

No

Relevant licence / certificate

Details:

Relevant licences/certificates sighted and endorsed

Yes

No

Work log book / Equipment use log

Details:

Log book sighted and endorsed

Yes

No

Training record book

Details:

Training record sighted and endorsed

Yes

No

Feedback to Candidate:

Candidate Signature: Date:

Assessor Signature: Date:



of 19

Assessment Method 4 Workplace Portfolio (Project)RIICOM201D - Communicate in the workplaceYou are required to research your workplace to build a portfolio of documentation that would support work activity you do is compliant when ‘communicating in your work place/worksite’.

Some considerations you will need to include:

communicating using communication equipment face-to-face communication written communication

Please attach all relevant documentation that would require and outline the work activity you would perform explaining how the attached documentation would support you.



of 19

Additional SectionThis section provides scope for you to add supplementary assessment items. It can be used to customise additional assessment methods and/or contextualised questions.

The Context of AssessmentThe RTO/Compliance Manager should take time to consult with the candidate’s site to determine the information that will complete the list below. Each of the assessment methods in this Guide should then be conducted using this list as a reference. This will help to ensure that the assessment process is consistent with the organisation’s/site’s work context.

Where assessment is being conducted in a simulated environment, the RTO should complete this page based on the documentation, policies, procedures and equipment that are used in the simulated environment. Further information about appropriate simulated assessment environments can be found in the SkillsDMC Companion Volume: Implementation Guide, available from www.skillsdmc.com.au.

The Assessor using this document should take time to familiarise themselves with the items in the list below. Where this is not possible, the Assessor should consider working with an Industry Subject Matter Expert from the organisation/site who is already familiar and experienced with the items listed.

Specific company policies that must be assessed against:

Specific company procedures (including work procedures) that must be assessed against:

Specific legislative/regulatory/statutory documentation that must be adhered to during the assessment:



of 19

http://www.skillsdmc.com.au/

Additional ItemsCandidate Name:

Assessor Name:

Evidence

Satisfactory ()

Yes No

Feedback to Candidate:

Workplace project comments:

Candidate Signature: Date:

Assessor Signature: Date:



of 19

RTO Name here

RTO ID Number here



of 19

SkillsDMC New Template Candidate guide - Sustainable Skills · Web viewCandidate Guide RIICOM201D-...

Documents

Transcript of SkillsDMC New Template Candidate guide - Sustainable Skills · Web viewCandidate Guide RIICOM201D-...