Six Steps to Voice-Enable Skype for Business · 2020-06-09 · Six Steps to Voice-Enable Skype for...

© Polycom, Inc. All rights reserved.

Six Steps to Voice-Enable Skype for BusinessWednesday, May 27 2015Presented by Peter Huboi and Adam Jacobs

© Polycom, Inc. All rights reserved. 2

Six Steps to Voice-Enable Skype for Business

Step 1: ROI / Stakeholder Buy-In Step 2: Understand Skype for Business / Lync TopologiesStep 3: Understand User Profiles and Feature NeedsStep 4: Conference Room’s Needs AssessmentStep 5: Evaluate and Select Phones and Room SolutionsStep 6: Plan Deployment / Support


Step 1: ROI / Stakeholder Buy-In

Beyond IM and Presence: Best Practices for Deploying Microsoft Lync Series

https://event.on24.com/eventRegistration/EventLobbyServlet?target=registration.jsp&eventid=831008&sessionid=1&key=1D794883964E7EF37FA3C7754022F5A4


http://www.polycom.com/video-collaboration/microsoft-lync/virtual-collaboration-microsoft-lync-benefits-and-risks/thank-you.html



Step 2: Understand Skype for Business / Lync Topologies

Hosting Providers Office 365On‐Premises

GLOBAL CALLING FOR OFFICE 365 CUSTOMERS

(6 Slides from Microsoft)

Initial Offering: Fall 2015

(1)

(2)

Media PSTN

Calls

PSTN CallsExisting Telephony Infrastructure

Media

Server Pool

Split Domain


Polycom Voice Interoperability

• All Polycom phones qualified on Lync 2013 are supported on Skype for Business

The Polycom Approach• Offer customers optimized and compatible solutions

• Enable existing IP device portfolios for Lync 2010, Lync 2013, and Skype for

Business

• Extend a growing list of features according to individual device capabilities


Step 3: Understand User Profiles and Feature Needs

“I want my administrative assistant to be able to answer my calls”

“I want phones with recent and ongoing feature development to protect our investment”

“I need a phone that shows my Skype for Business “favorites” presence status and I use a Bluetooth headset”

“I want the choice of controlling my call from the phone or from my UC client”

“I want a phone that supports expansion modules to see who’s available at a glance”


Feature Requirements• Are you implementing Softphones for some users? (USB phone)• Do you need a plug-and-play, Lync-optimized phone? (CX phone

running Lync Phone Edition)• Do you need headset Support? (USB, Bluetooth, Wired RJ11, EHS)• Do you need BOSS/Admin? (VVX has boss/admin feature)• Do you need expansion modules? (VVX has optional EMs)• Do you require screen or ringtone customization? (VVX

screens/keys /ringtones are customizable)• Do you need more line keys (VVX supports multiple registrations,

Boss/Admin Contacts/Pinned favorites)• Do you need Group Paging (VVX has group paging)• Do you need Handsfree Intercom ((VVX supports Handsfree

Intercom)• Do you need 802.1x port security (VVX has 802.1x security)

Boss/Admin Feature

Ring 1

Ring 2

Multiple Delegates/Bosses

VVX 410 with Expansion Modules


Supported on Both CX and VVX Series Phones

• Polycom HD Voice*• Ethernet connectivity• PIN authentication• Lync registration• Conference participation• Lync contacts• Click to add contacts• Lync contact card• Lync address book search• Exchange calendar integration /

reminders• Manage conferences in Lync• Visual voicemail

• Presence indication• Enhanced Presence support• Voicemail message waiting• Hold, Mute, Transfer• Call park• Merge active calls• Branch resiliency• In-band device updates• Secure signaling (TLS)• Media encryption (SRPT)• Synchronized Call Logs with Lync

client• “Better Together” with Lync client

− CX via USB, VVX via Ethernet

* Key competitive differentiation

• Root Certificate Chain download via LDAP

• Lync Data Center Resiliency (failover to secondary registrar)

• Automatic updates• Provisioning from Lync Server• Firewall Traversal• Monitoring Reports (QoE)• Multiple Language Support• Call Detail Records (CDR)• E911 support

Feature list as of UCS 5.3


Making the Right Choice – CX vs VVXIf you want… Then you need…• Phone has Embedded Lync Client CX• Hot Desking CX• Lync Device Lock CX• Contact Photos CX• Quality of Experience CX• Lync Online Support CX

* Key competitive differentiation

• Customizable Music on Hold VVX• Boss/Admin (Share Line Appearance) VVX• Intercom VVX• Selectively Restrict Features (i.e. lobby phones) VVX• Acoustic Bubble VVX• Touch screen interface VVX• Video capable with VVX camera (currently limited to Lync 2010 or set to set ) VVX• Expansion modules with contacts’ presence indicators VVX• Lync Status Screen VVX• Open SIP registration (non-Lync) support VVX• Web browser/custom applications, customized background VVX• Group paging and push to talk VVX• Shared line appearance (Boss/admin) VVX• Electronic Hook Switch (EHS) support (for headset features) VVX• USB Headset Support (VVX 500/600) VVX• Bluetooth headset support (VVX 600) VVX• 802.1x VVX• Soft key and Ringtone Customization VVX• Extensive phone diagnostics VVX

Feature list as of UCS 5.3


Step 4: Conference Room’s Needs Assessment

• How many conference rooms ?• How many executive offices have additional

chairs for small ad-hoc meetings ? • Room sizes ?• How many rooms are video enabled rooms now?• How many do you plan to video enable? When?

How?• Do you have large rooms like training rooms that

need to support voice or video calls ?• Do you have Boardrooms that need to be finely

tuned to mic every participant equally?


• 360° mic pickup to cover everyone in the room• Expansive mic range to capture all voices clearly• Loud, omni-directional speaker so everyone can

clearly hear• Intelligent mic mixing to reduce background noise

Why Conference Phones?Problem: How to allow groups to easily collaborate using high-quality audio?

Vs.


VVX Series Business Media Phones Microsoft CX Series Phones

Installed AudioConference Phones

Center of Room Audio/Video Conf.

Only from Polycom

(USB Phone)

Software Features

Step 5: Evaluate and Select Phones and Room Solutions

7 of every 10 phones installed with Lync are from Polycom*

* Canalys Estimates, June 2014 (70.4 % worldwide)


“Can’t we just use Headsets?”

• Desk phones “always on”• Quickly access telephony features• Additional telephony features

• Must wait for PC to Boot Up• Bluetooth Battery at Zero / Forgot Headset• Corded headset fatigue, tethered to desk

VS


CX300 R2 USB Phone

• Handset• Speakerphone• Headset jack• Dial pad• Mute, Hold, Redial• Caller ID, Presence

• Headset only


VVX 300 / 310

• Always on • Transfer• Forward• 6 lines• Call Park

• Handset• Speakerphone• Headset jack• Mute, Hold, Redial• Caller ID, Presence

• Call logs• Conf reminder /

one click to join • Acoustic bubble• …and more

• Headset only


VVX 400/410 , VVX 500, VVX 600 Phones

Extended Presence (VVX 600 screen)

• Color screens and larger display sizes bring features to life− Easier to see presence status in color− Larger screens display more ‘favorites’

• Line and feature keys (VVX 400/410) or Touchscreens (VVX 500, VVX 600)

• Bluetooth headset support (VVX 600)Select key(Up, Down, L, R)

vs

Touchscreen


Features on VVX PhonesExchange Calendaring

Group Paging & Push to Talk

Lync Contact Card Visual Voicemail

Real-time Media StatisticsVideo Support (Lync 2010/SIP/H323)


More Features on VVX PhonesReal-time CPU/Network

Performance Graphing USB Call Recording/Pictures

Micro Browser Custom Background/Keys Custom idle browser branding

Headset Electronic Hook Switch


New VVX Features in UCS 5.3

Calendar Pop-Up invitesOptimized Call Transfer

Intercom CommunicationsMusic on Hold

Use VVX as Audio I/O source

(BToE)

Selectively Restrict Features

Visual Voicemail

Boss/Admin Enhancements

Ring 1

Ring 2

Multiple Delegates/BossesExchange Call Logs

UCS 5.3 March 2015

ExperienceWorkspace Workflow

Coming 2H 2015


New in UCS 5.3 – BToE PC Audio Playback

Better Together over Ethernet operation with Lync client integrates phone’s audio with UC client

Polycom is the only 3PIP vendor to support this feature

Now supporting audio streaming


New in UCS 5.3–Acoustic Fence

Noise cancellation for VVX users using a handset or headset

Compares Audio Levels

“Subtracts” nearby conversations and room noise detected by hands free microphone on VVX


New in UCS 5.3–Visual Voice Mail

Simplifies voicemail navigation and dial back options


Presence status


New in UCS 5.3–Native Lync Conferencing (CCCP)

Manage and mute conference participants via the VVX Phone

Polycom is the 1st 3PIP vendor to support this feature


Selecting the Right Phone Model

Common Areas

Call Centers

General Office

Managers/Executives

Knowledge Workers

Attendants

Entry Level Mid-range Performance Premium


Polycom Desktop PhonesPositioning VVX Business Media Phones with Microsoft

Entry-level Call centre,cubicle Office, SoHo, cubicle Manager office Executive office,

attendant desk

$394

€304

£261

$494

€380

£327

$274

€228

£183

$194

€161

£129

$499

-$1

169

€416

-€9

44£3

33 -

£777

VVX 300

• High-quality entry level phone

• OpenSIP• Lync qualified• 6 Lines

VVX 400

• Mid-range• Colour screen• Optional Gigabit

Ethernet• 12 Lines

VVX 500

• Colour touch-screen • Video ready• 12 Lines

VVX 600

• Bluetooth support • Video ready • Larger touch-screen • 16 Lines

• Add up to 3 Expansion Modules

• View presence status of up to 200 contacts

• Call ‘favorites’ at the touch of a button

Add Color Expansion Modules

NOTE

updated pricing

NOTE: Pricing based on March 2015 pricelist including the Polycom UCS license for Lync. Refer to the latest pricelist for updated pricing

VVX “Lync Edition” phones include required Polycom UCS Lync license (order codes end in “-018”)


Polycom Desktop Phones Optimized for Microsoft Lync Polycom CX Desktop Phones

Speaker Phone Teleworker,Cubicle

Common Areas, Hallways, Lobbies

Cubicle, Knowledge worker

Manager, Executive office

$199

€153

£132

$299

€230

£198

$179

€138

£119

$135

€95

£82

• Large color display for call & directory information

• Polycom® HD Voice™

• Crystal-clear audio• Echo-free sound

CX500

• “Better Together” capability when used with a PC.

• Gigabit Ethernet port• Large color display. • Polycom® HD Voice™ • Crystal-clear audio• Echo-free sound

CX600

NOTE: Pricing based on March 2015 Price List . Refer to the latest pricelist for updated pricing

• Wideband audio quality

• USB phones • 2 high-quality

mics• Excellent range • Small group calls

CX100

• USB phone• Monochrome

display with Presence status

CX300 R2


Ana

log

IP

Small Room Large Room

Voice Conferencing and Unified Conference StationsThe only “portfolio” of audio conferencing solutions qualified with Microsoft

SoundStation IP 5000

SoundStructure

USB

CX3000

Compatible with Lync

SoundStation Duo

Personal

Optimized for Microsoft Lync

Certified for Skype for Business

CX100CX5500 CX5100


Polycom CX5100 / CX5500 Features and Accessories

CX5500 Unified Conference StationUSB plus standalone SIP TelephonyMicrosoft Qualified, November 2014 for Lync 2013

CX5100 Unified Conference Station USB onlyMicrosoft Qualified, May 2014 for Lync 2013, Lync 2010, Lync Online

Power Data Boxfor CX5100/CX5500

360° CameraWith Locking Privacy Cap

Console with Integrated speaker +

3 omnidirectional mics

Touch user interface (CX5500 Only)

Mute button and indicator lamp

Optional Expansion Mics


CX5100 / CX5500 Panoramic and Active Speaker Views

Active Speaker


A Continuum of Solutions for Lync and Skype for Business Room Systems

Boardroom/ ITPVertical solutionConference RoomsHuddle Room

RoundTable100

CX5100/5500

Group 300 Group 500

CX8000 Group 700

Group Series Vertical Solution

Immersive Studio

SMB Enterprise

CX3000


Step 6: Plan Deployment / Support - Hosted / O365

• Order PSTN phone services• Network Assessment (Recommended)• Select phones• Map features to users• Deploy phones


Step 6: Plan Deployment / Support – On-Premises Servers

Fax machines?

Bandwidth, QoS ?

SIP Trunks, Toll Fraud, DoS attacks ?

SBAs/Failover, DSCP QoS issues?

Contact Centers ? Provisioning ?

E911?


Polycom Services for Lync (Skype for Business)Available April 2015• VVX Features & Provisioning QuickStart − Provide best practices and guidance to jump

start Customers’ understanding of Use Cases, Voice Features, VVX Provisioning, Management, and Handset Options.

• HealthCheck for Lync Infrastructure− Lync analysis to help customer be confident

that their infrastructure will support the Voice, Video, and Content workloads they are planning

• End User VVX Orientation− Custom on-site orientation for special Use

Cases such as: Boss/Admin, Reception

• Installation for Voice Handsets− Unpack, Assemble, Firmware, Place on

Desk, Test

• Provisioning & Deployment Support for Handsets − Plan, Provision, and Support VVX

Deployment

NEW!


Polycom Technology Partner Solutions

Headsets for Polycom Phones

http://www.redskye911.com/

https://www.eventzero.com/

http://community.polycom.com/t5/Polycom-Technology-Partners/Interactive-Intelligence-Customer-Interaction-Center/ba-p/26028

http://community.polycom.com/t5/Polycom-Technology-Partners/Silex-Technology-Deploy-Polycom-VVX-Phones-over-Secure-Wi-Fi/ba-p/70467

http://community.polycom.com/t5/Polycom-Technology-Partners/Plantronics-Headsets/ba-p/35264

http://community.polycom.com/t5/Polycom-Technology-Partners/VXi-Headset-Solutions/ba-p/47543

http://www.jabra.com/

http://community.polycom.com/t5/Polycom-Technology-Partners/Sennheiser-Premium-headsets/ba-p/26788


Event Zero UC Commander – Endpoint Management, Monitor Voice Quality, and more

Provisioning

Voice Quality Monitoring

User Adoption Stats

Free 45 Day Trail• https://www.eventzero.com/itprotools/

https://www.eventzero.com/itprotools


Polycom + Microsoft Momentum

90

35 1st+

40+


Additional Resources

Technical Blogs

Adam Jacobs @adamjacobs

Jeff Schertz @jdscher

Polycom “The View” blog (Microsoft related posts)

Polycom Solutions for Microsoft http://www.polycom.com/products-services/products-for-microsoft.html

Polycom Support Pages Microsoft Solutions

http://www.polycom.com/products-services/products-for-microsoft.html

http://support.polycom.com/PolycomService/support/us/support/strategic_partner_solutions/microsoft_software_download.html

http://imaucblog.com/

https://twitter.com/adamjacobs

http://blog.schertz.name/

https://twitter.com/jdscher

http://community.polycom.com/t5/forums/searchpage/tab/message?filter=labels,location&location=blog-board:theview&q=Microsoft


New UC Software 5.3 Features


New in UCS 5.3 – BToE PC Audio Playback

Better Together over Ethernet operation with Lync client integrates phone’s audio with UC client


Now supporting audio streaming


New in UCS 5.3–Native Lync Conferencing (CCCP)

Manage and mute conference participants via the VVX Phone



New in UCS 5.3–Calendar Conference Join

Join Lync calls from calendar view

or Pop-up reminder



New in UCS 5.3 – Exchange Auto Discover

Easier plug-and-play deployment out of box



New in UCS 5.3–Exchange Call Logs

Easy to find/dial/save numbers from a synchronized call log



New in UCS 5.3–Visual Voice Mail

Simplifies voicemail navigation and dial back options


Presence status


New in UCS 5.3–Outlook Contact Integration

Extends user contact search to Outlook contacts



New in UCS 5.3–Optimized Call Transfer

“Long press transfer” improves the transfer experience with additional transfer options


New in UCS 5.3–Boss/Admin Enhancements

Adds delegation/control features and ring types that PBX customers have been asking for

Boss Admin


Intercom Communications

Easy and immediate communications between two parties that interact frequently


New in UCS 5.3–Music on Hold (MoH)

VVX phone provides Music on Hold


New in UCS 5.3 – STSURI/Option43 Override

MS Lync DHCP Option 43 Requirement

UCS Option43 Override parameter

• Administrators can setup pin/auth in a test environment

• Administrators can prove if their DHCP server is setup correctly

• Administrators can use UCS Option 43 override parameter for older switch firmware with a limited field length for Option 43


New in UCS 5.3 – Remote Sign-in

• Administrators can remotely log into a common area phones or use for remote troubleshooting

• Simplifies SoundStructure setup

• Supports AD credentials and PIN authentication

Six Steps to Voice-Enable Skype for Business · 2020-06-09 · Six Steps to Voice-Enable Skype for...

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Transcript of Six Steps to Voice-Enable Skype for Business · 2020-06-09 · Six Steps to Voice-Enable Skype for...