Voice Enable Your Clinical Workflows

Introducing the Next Generation of Voice:

Voice Enabling Clinical Workflows

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©2013 VoiceFirst™. All Rights Reserved.

Introducing VoiceFirst:

Intuitive Care DeliveryVoiceFirst™ is a revolutionary voice-enabled solution that greatly reduces the time clinicians spend at keyboard terminals, while enhancing patient interactions. For the first time ever, clinicians will literally be able to “have a conversation with their EMR” while being completely mobile and free to focus on patient care.

VoiceFirst pairs advanced speech recognition technology with existing EMR systems to streamline workflows and make care delivery by physicians, nurses and other clinicians more efficient, more intuitive and more personal.

The VoiceFirst system makes clinician interaction with the EMR more natural by providing immediate point-of-care access to patient information and allowing clinicians to accurately document activities directly into the EMR using natural speech.

412-206-1225 | www.voicefirstsolutions.com

Over the last decade, Electronic Medical Record systems have had a profoundly positive impact on healthcare. They standardize records, reduce errors, create efficiencies and replace piles of paper charts with instantly accessible electronic files.

But, EMRs also require much of a clinician’s time and may distract from personal contact with the patient.

To further improve outcomes and restore human interaction, clinicians must be empowered to spend more time with patients and less with computers. Technology that augments the power of EMRs and further optimizes the clinician’s performance will ultimately benefit both patients and staff.

The Evolution

The Healing Power of VoiceThe human voice has always been one of the most powerful tools in healthcare. While existing voice technologies such as dictation and voice-activated personal communications systems have made clinical environments more productive, more cost efficient and safer for patients, these legacy solutions have significant limitations.

CONVERSE WITH YOUR EMR » VoiceFirst is both humanistic and

intuitive. It recognizes natural speech,

and is tailored to each hospital’s unique

clinical workflow.

» Structured bi-directional speech

capabilities match clinical workflows.

» Clinicians use specific voice prompts

such as “review chart” or “review blood

type” to instantly access the EMR and

obtain patient information.

» Verbal system responses from the EMR

are delivered in clear, natural speech.

THE BEST OF VOICE, THE BEST OF TOUCHThe VoiceFirst smartphone app paired with

a Bluetooth® headset allows clinicians to:

» Use voice where it is most

convenient and effective.

» Ask the EMR for

patient information,

physician orders and

to document care

activities.

» Use the VoiceFirst

app to efficiently view

graphics and enter data

via the smartphone

when completing

checklists.Enter voice-enabled clinical workflows with VoiceFirst…


TAILORED TO UNIQUE WORKFLOWSVoiceFirst is not a one-size-fits-all

solution. It is tailored to each clinical

workflow using unique terminology,

processes, procedures and requirements.

VoiceFirst can adapt as your needs and

requirements change.

IMPROVES CARE, NOT JUST PRODUCTIVITYBy reducing distractions and simplifying

workflows, VoiceFirst enables hospitals

and other clinical environments

to improve the quality of care and

increase HCAHPS patient satisfaction

scores. VoiceFirst can also improve the

satisfaction and effectiveness of clinical

staff by making care delivery more

humanistic and intuitive.

Why VoiceFirst?Improve Patient SatisfactionAs the hospital market becomes more competitive, your patients have more choice where they receive care. HCAHPS scores show how your patients perceive the quality of service you provide. By increasing clinician mobility and simplifying their workflows, VoiceFirst increases the time they spend directly providing patient care, improving patient perceptions of their experience.

Increase Efficiency & ThroughputThe complexity of healthcare information technology places a growing burden on your clinical staff. Today, clinicians spend more than 35% of their time on documentation. VoiceFirst’s intuitive, interactive voice capabilities immediately make your clinical staff more efficient by enabling real-time documentation in a more natural workflow. No longer tied to computers at nursing stations or in the hallway, staff throughput can increase to new levels.

Elevate Quality of CareHealthcare researchers agree that more time spent on direct patient care correlates with better outcomes. Adding “data overload” to the chaos of an acute care environment can increase distractions and reduce clinicians’ ability to drive quality outcomes. VoiceFirst empowers your staff to provide the highest quality care possible by providing on-demand access to essential information and simplifying the documentation process.

Raise Clinical Team Satisfaction Clinicians largely enter healthcare to spend time with patients. Activities that deter them from patient care often increase their frustration and lower morale. By simplifying complicated workflows and making technology more usable, VoiceFirst enhances the satisfaction of your entire care team.

PAIRS WITH YOUR EMR » VoiceFirst integrates seamlessly

with today’s EMR systems, adapting

its data and workflow procedures

to voice recognition.

» Displays, checklists, forms

and additional visual data are

presented on the smartphone

screen.

» System integration is an efficient,

non-disruptive process managed

by VoiceFirst professionals.


Clinician

Wireless Headset

Clinical Interfaces

iPhoneApplication

Workflow Services

VoiceRecognition&

Electronic Medical Records

How VoiceFirst WorksVoiceFirst streamlines care, making it more personal and intuitive. Here is one example:

IV Nurse Workflow with VoiceFirst

When she arrives for her shift, the IV nurse verbally

logs on to VoiceFirst, puts a smartphone in her

pocket and a Bluetooth headset in her ear. She

checks the screen and reviews the day’s task and

patient lists.

As she enters each room, she uses voice to retrieve

pertinent information (e.g., “Review Chart”, “Review

Allergies”, “Review Line Type”). VoiceFirst queries

the EMR and responds instantly with voice and

smartphone screen display.

After completing the service, the nurse documents

care using natural speech by stating into her

headset, “Inserted peripheral IV 20 gauge, left

brachial, flushed with 5 cc normal saline, line intact,

mother in room, patient tolerated procedure well.”

Nurse can view the documentation on her

smartphone, say “Save”, and the data is automatically

populated into the appropriate fields in the EMR as

she continues to the next patient or task.

With VoiceFirst, the nurse is empowered to provide and document care more efficiently, right at the point of care.

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PerformanceLow latency supports quick

exchanges of data for natural,

truly interactive speech.

Making Speech Recognition Work in Clinical Settings

Dynamic GrammarTo allow accurate use of natural

speech and efficient throughput,

VoiceFirst configures grammar-

based interactions “on the fly”

based on workflows. For highly

structured workflows, VoiceFirst

dynamically parses the grammar

to satisfy the specified workflow.

AdaptationMany users can operate

VoiceFirst without training,

however, Vocollect offers training

sessions to optimize and ensure

recognition performance. Users

can confirm interpreted speech to

verify accuracy.

DictationDomain-proved language models

ensure performance, accuracy

and workflow conformance in

specific environments.


www.VoiceFirstSolutions.com

TO LEARN MORE ABOUT VOICEFIRST,

PLEASE CONTACT OUR CLINICAL SOLUTION

EXPERTS AT

412-206-1225

VoiceFirst™, Vocollect®, Vocollect Voice® and VoiceWorld Suite™ are trademarks of Vocollect, a business unit of Intermec Inc. All rights reserved.

About VoiceFirst

VoiceFirst combines the latest voice and touch technologies to make care delivery by physicians, nurses and other clinicians more efficient, personal and intuitive.

VoiceFirst leverages more than 20 years of expertise in voice-centric solutions empowering mobile employees in data-rich environments. As demand for healthcare performance becomes greater, VoiceFirst is the answer. VoiceFirst is part of Vocollect, a business unit of Intermec, Inc., the global leader in delivering voice technology to mobile workers on six continents.

Voice Enable Your Clinical Workflows

Technology

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