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STUDENT INDUSTRIAL TRAINING
Student Name
Matric No
Programme
Duration of Internship
Host Company (HC)
HC Supervisor
UTP Supervisor
STUDENT INDUSTRIAL TRAINING
REPORTSEMESTER JANUARY 2015
: Izzah Ashirah Binti Mohd. Isa
: 18040
: Business Information System
Duration of Internship : 19 January 21 August 2015
Company (HC) : UMW Corporation Sdn. Bhd.
: Puan Nor Hayati Binti Abd Wahab
: AP Dr. Baharum Bin Baharudin
STUDENT INDUSTRIAL TRAINING
Wahab
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II
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III
ACKNOWLEDGEMENT
Praise to Allah S.W.T, the almighty for providing me the opportunity and granting
me the capability to proceed successfully.
First and foremost, I would like to express my greatest gratitude towards my
parents, whom I am forever indebted to. Thank you for showing faith in me, standing
by my side with love and support and for giving me the freedom to choose what I
desired. Thank you, also, for continuously giving me guidance and moral support,
which I needed the most, throughout my internship period.
A vast appreciation I bid to my host company, UMW Corporation Sdn. Bhd.,
especially the Group Information Technology Division (GITD) for providing me
with the opportunity to undergo the industrial training with them and allowing me to
gain as much knowledge and experience throughout my internship period at the
company.
Many thanks to my host company supervisor, Puan Nor Hayati binti Abdul
Wahab, Solution Architect Manager, for her encouragement and guidance, as well as
sharing valuable knowledge with me as part of my learning process throughout my
training period here. Not to forget, I would also like to extend my gratitude towards
all the staff of UMW Corporation Sdn. Bhd., particularly to GITD team, for willingly
guiding and helping me to understand the scope of work, sharing knowledge and
giving cooperation to me during the training period.
Last but not least, I would also like to offer my deepest appreciation to all
individuals, both my family and friends, for their moral support and motivation,
which drives me to give my very best.
Thank you.
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IV
TABLE OF CONTENTSHOST COMPANYS VERIFICATION STATEMENT .......................................... II
ACKNOWLEDGEMENT ...................................................................................... III
TABLE OF CONTENTS ....................................................................................... IV
LIST OF FIGURES............................................................................................... VI
LIST OF TABLES ................................................................................................VII
CHAPTER 1: INTRODUCTION ..........................................................................1
1.1 Student Industrial Internship Programme.........................................................1
1.2 Host Company.................................................................................................2
1.2.1 Overview of the Company....................................................................2
1.2.2 Companys Mission and Values............................................................4
1.2.3 Companys Core Businesses.................................................................5
1.2.3.1Automotive .............................................................................6
1.2.3.2 Equipment..............................................................................6
1.2.3.3 Manufacturing and Engineering ...........................................11
1.2.3.4 Oil and Gas ..........................................................................13
1.2.4Overview of GITD ..............................................................................14
CHAPTER 2: WORK CULTURE.......................................................................15
2.1 Occupational Health and Safety.....................................................................15
2.1.1 UMW Health, Safety and Environmental Policy .................................15
2.1.2 Training Provided...............................................................................16
2.1.2.1 Occupational Health & Safety Management System.............16
2.1.2.2 HSE Activities .....................................................................17
2.1.3 Company SOP....................................................................................18
2.2 Work Environment ........................................................................................18
2.2.1 Work Surrounding..............................................................................19
2.2.1 Team Work ........................................................................................19
2.2.2 Work Ethics........................................................................................20
CHAPTER 3: WORKS EXPERIENCE ..............................................................21
3.1 Skills Gained .................................................................................................21
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V3.1.1 Communication Skills ........................................................................21
3.1.2 Time Management..............................................................................21
3.1.3 Initiative .............................................................................................22
3.2 Knowledge ....................................................................................................22
3.2.1 Understanding Job Requirements........................................................23
3.2.2 Completing Tasks Given On Time......................................................23
CHAPTER 4: DISCUSSIONS ON SUSTAINABILITY .....................................24
4.1 Sustainable Programmes................................................................................24
4.1.1 Education ...........................................................................................24
4.1.2 Community ........................................................................................25
4.1.3 Environment ......................................................................................27
4.2 Common Practices.........................................................................................29
4.2.1 Workplace ..........................................................................................29
4.2.2Marketplace.........................................................................................31
CHAPTER 5: CONCLUSIONS AND RECOMMENDATIONS .......................33
REFERENCES .....................................................................................................36
APPENDICES ......................................................................................................37
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VI
LIST OF FIGURESFigure 1: UMW Logo
Figure 2: UMW Management Team
Figure 3: UMW Board of Directors
Figure 4: UMW Group Structure
Figure 5: GITD Organization Structure
Figure 6: GITD Core Values
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VII
LIST OF TABLESTable 1: Manufacturers represented by UMW and their products
Table 2: Products of Industrial Equipment
Table 3: Services and solutions provided by Industrial Equipment
Table 4: Products of Marine and Power Equipment
Table 5: Products of Manufacturing and Engineering
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1CHAPTER 1: INTRODUCTION1.1 Student Industrial Internship Programme
One of the missions of Universiti Teknologi PETRONAS (UTP) is to produce well-
rounded graduates who are creative and innovative with the potential to become
leaders of industry and the nation. In order to achieve that mission and to ensure that
graduates will be able to meet the expectations of employers, before entering the
final years at UTP, students are required to undergo a 7-months industrial internship
programme.
The Industrial Internship programme provides the opportunity to the students to
experience the real working environment of the industry. The students will also be
able to develop and enhance their skills in work ethics, communication,
management, as well as working in a team. Furthermore, this Industrial Internship
programme allows students to be exposed to potential employers, as well as to
establish close relationship between the industry and UTP itself.
The 7-months industrial internship programme is divided into two phases; Student
Industrial Training (SIT) and Student Industrial Project (SIP), in which each consists
of 14 weeks of training duration. The training approach for the first phase of the
programme, SIT, comprises of the following components:
Knowledge of the workplace Understanding the job Job performance Quality of work Job timeliness
Commitment in teamwork Integrity Communication skills Discipline Inquisitiveness and initiative
During the industrial internship period, students will be supervised by assigned
supervisors from both the Host Company and UTP and their performances will be
assessed accordingly by the two assigned supervisors throughout the internship
period.
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1.2 Host Company
The author, Izzah Ashirah Binti Mohd. Isa (Student ID: 18040), has been accepted to
undergo her Industrial Internship at UMW Corporation Sdn. Bhd., which is located
in Shah Alam, under the Group Information Technology Divis
1.2.1 Overview of the
UMW first begins their journey in 1917
Soh opened an automotive repair shop called United Motor Works. It was later
ignited into the leading, multi
UMW Group.
Today, the UMW Group has a very great deal of variety and global interests in their
four core businesses, which are Automotive, Equipment, Manufacturing &
Engineering and Oil & Gas. As one of Malaysias leading public
UMW Group is always
so, they are constantly building on the strengths of their core businesses.
Groups reach now extends to Singapore, Indonesia, Thailand, Myanmar, Vietnam,
Papua New Guinea, Australia, Ta
UMW Group has over 13,000 employees worldwide and they are united under a
common goal of going
shaping the futures of the industries by pushing past the
They inspire vibrant ideas, nurture potential, pioneer partnerships and deliver
excellence in everything they do; the rewards of which contribute to the progress and
well-being of all their stakeholders.
2
pany UMW Corporation Sdn. Bhd.
The author, Izzah Ashirah Binti Mohd. Isa (Student ID: 18040), has been accepted to
undergo her Industrial Internship at UMW Corporation Sdn. Bhd., which is located
in Shah Alam, under the Group Information Technology Division (GITD).
the Company
their journey in 1917 when a young visionary named Chia Yee
opened an automotive repair shop called United Motor Works. It was later
ignited into the leading, multi-million dollar industrial conglomerate, which
Today, the UMW Group has a very great deal of variety and global interests in their
four core businesses, which are Automotive, Equipment, Manufacturing &
Engineering and Oil & Gas. As one of Malaysias leading public-listed companies,
UMW Group is always looking for opportunities in the international arena. In doing
so, they are constantly building on the strengths of their core businesses.
Groups reach now extends to Singapore, Indonesia, Thailand, Myanmar, Vietnam,
Papua New Guinea, Australia, Taiwan, China, India, Oman and Turkmenistan.
UMW Group has over 13,000 employees worldwide and they are united under a
common goal of going Beyond Boundaries. They aim to play a leading role in
shaping the futures of the industries by pushing past the boundaries of their minds.
They inspire vibrant ideas, nurture potential, pioneer partnerships and deliver
excellence in everything they do; the rewards of which contribute to the progress and
being of all their stakeholders.
Figure 1: UMW Logo
The author, Izzah Ashirah Binti Mohd. Isa (Student ID: 18040), has been accepted to
undergo her Industrial Internship at UMW Corporation Sdn. Bhd., which is located
ion (GITD).
ng visionary named Chia Yee
opened an automotive repair shop called United Motor Works. It was later
conglomerate, which is the
Today, the UMW Group has a very great deal of variety and global interests in their
four core businesses, which are Automotive, Equipment, Manufacturing &
listed companies,
looking for opportunities in the international arena. In doing
so, they are constantly building on the strengths of their core businesses.The UMW
Groups reach now extends to Singapore, Indonesia, Thailand, Myanmar, Vietnam,
iwan, China, India, Oman and Turkmenistan.
UMW Group has over 13,000 employees worldwide and they are united under a
. They aim to play a leading role in
boundaries of their minds.
They inspire vibrant ideas, nurture potential, pioneer partnerships and deliver
excellence in everything they do; the rewards of which contribute to the progress and
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3Figure 2 illustrates the management team of UMW Group, while Figure 3 illustrates
the UMW Groups Board of Directors.
Figure 2: UMW Management Team
Figure 3: UMW Board of Directors
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4Figure 4 shows the structure of UMW Group.
Figure 2: UMW Group Structure
1.2.2 Companys Mission and Values
In taking on the uniting call Beyond Boundaries, the UMW Group aspire to
strengthen its leading position at home, while growing its presence in the
international stage.
Beyond Boundaries is about eliminating all barriers be it geographical borders or
the boundaries of the minds to achieve greater heights in all that they do. Going
Beyond Boundaries is a part of the corporate DNA, as throughout their almost
century-long history, they have always sought to expand beyond the perceived limits
of their business.
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5The groups journey Beyond Boundaries is driven by four core values:
Honour- Their enduring commitment to integrity and trust.
They build trusted relationships and behave with high integrity,
resulting in quality products and services that stand the test of time.
Vibrant- Their contagious energy and appreciation of fresh thinking.
We start each day with fresh thinking and use boundless energy to
fuel growth and deliver new solutions for our partners and businesses.
Unshakeable- Their unwavering resolve and commitment in everything they do.
We go forward with determination and perseverance in the face of any
obstacle, building a strong foundation for success.
Pioneering- Our visionary approach to developing and shaping our industries.
We challenge assumptions and lead the way with bold ideas that
shape our industries and make things better.
1.2.3 Companys Core Businesses
UMW Holdings Berhad is engaged in the automotive, equipment, manufacturing and
engineering, and oil and gas businesses in Malaysia and has a global presence. The
Group has diverse operations in import and assembly and markets passenger and
commercial vehicles and spare parts, markets agency lines in light and heavy
industrial and material handling equipment, manufactures and trades lubricant
products and original/replacement automotive parts, and, engages in the service of
offshore Oil &Gas operations.
The company founded in 1917, has grown into a multi-national conglomerate with
over 13,000 employees covering 13 countries.
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61.2.3.1 Automotive
Since over 30 years ago, UMW has built close ties with Toyota Motor Corporation of
Japan in Malaysia. The group manufactures and assembles, as well as markets and
distributes Toyota vehicles. It is not only just that, they also market and distribute
Lexus cars and assemble commercial vehicles of Hino and Daihatsu. UMW Toyota
Motor Group is the exclusive distributor of Toyota and Lexus models in Malaysia. It
has established an extensive network of over 97 sales and after-sales outlets,
including Lexus and dealers throughout the nation.
Other than that, UMW Group also is Perusahaan Otomobil Kedua Sdn. Bhd.s largest
shareholder with a 38% interest. Perusahaan Otomobil Kedua Sdn. Bhd, or
PERODUA, which started its operation in early 1994, is the manufacturer of
Malaysias second national car, which has a niche market in the affordable segment.
Through joint ventures with Toyota and PERODUA, UMW assembles, markets, and
distributes some of Malaysias most popular models of passenger cars and
commercial vehicles.
1.2.3.2 Equipment
UMW is specialized in the marketing, sales and service of imported equipment from
world-famous manufacturers, for the logging, construction, industrial, mining and
agricultural sectors. They also provide internationally-renowned quality heavy and
industrial equipment. Their ability to establish market leadership and solid reputation
has withstood the test of time.
In Malaysia, this business is divided into three divisions; Heavy Equipment,
Industrial Equipment, and Marine & Power Equipment.
i. Heavy Equipment
UMW holds the Komatsu franchise in Malaysia, Singapore, Papua New
Guinea and Myanmar. They offer a multitude of heavy equipment that is
market leaders in road construction, infrastructure development, mining
logging, quarrying, property development, plantations and forestry. They
have honed their competitive edge through strong emphasis on parts and
after-sales support.
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7UMW Heavy Equipment Division deals in Komatsu, Case, Bomag, Oil Spill
Response Equipment, Manitou, LS, Rosenbauer, Schwing, Elgin, Ravo,
Massey Ferguson, and Everdigm.
Table 1 below shows manufacturers that are represented by UMW and their
respective products.
Manufacturers Products
Komatsu Hydraulic excavators, bulldozers, wheel loaders,
motor graders, off highway dump trucks and mobile
crushers
Case Backhoe loaders and skid-steer loaders
Massey Ferguson Agricultural tractors
Cherrington Beach cleaners
Manitou Telescopic handlers and rough-terrain forklifts
LS Mini agricultural tractors
Rosenbauer Fire rescue trucks
Schwing Pumps
Ravo&Elgin Compact and truck-mounted sweepers
Everdigm Rhino hydraulic creakers
Table 1: Manufacturers represented by UMW and their products
ii. Industrial Equipment
Industrial EquipmentDivision specializes in material-handling and industrial
floor cleaning equipment such as Toyota, BT, Raymond, Tennant, Tokai,
Aichi and GS Yuasa. They are not only equipped to cater to all forms of
material handling and industrial floor cleaning requirements, but they can
also tailor solutions to meet the specific needs of their clients. They have a
wide range of equipment and ample training, after-sales and ownership
packages through their strong business partnerships with world-renowned
corporations.
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8Table 2 and Table 3, respectively, show the products and services provided
by the Industrial Equipment Division.
Corporations Products
Toyota Industrial Equipment Engine Powered Forklift Electric Powered Forklift Electric Reach Truck Towing Tractor
BT Warehouse Trucks Hand Pallet Trucks Powered Pallet Trucks Order Picker Reach Trucks Very Narrow Aisle Truck Power Stacker
Raymond Warehouse Trucks Walkie Pallets Trucks EASiTM Deep-Reach Truck EASiTM Order Pickers
Tennant Industrial-Cleaning
Equipment
Sweeper Scrubber Scrubber Sweeper Outdoor Power Sweeper
Tokai Industrial Tires Tokai Industrial TiresAichi Industrial Tires Aichi Industrial Tires
GS Yuasa Industrial Batteries GS Yuasa Industrial BatteriesTable 2: Products of Industrial Equipment
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9Services Solutions
Flexible-Ownership Scheme Purchase Fleet Management Programme/more Long Term Rental Scheme Hire Purchase
Service Packages
Programmes
Tailored Maintenance Fleet Maintenance Preventive Maintenance Scheduled Service Component Exchange Equipment Refurbishing On-site Technician
Comprehensive Training
Programmes
Forklift Operators and Safety Training /more
Warehouse Consultancy Warehouse Layout Design Consultancy
Equipment Fleet Size and Mix Recommendation
Table 3: Services and solutions provided by Industrial Equipment
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iii. Marine & Power Equipment
Marine & Power Equipment Division specializes in industrial power
solutions, partnering with highly praised multinational manufacturers and
specialists in air and gas compressors, generating sets and portable power
products. They partner with several world leading multinational names such
as CompAir, Cameron, PDC, Mitsubishi and Honda.
Table 4 below shows a list of products by the Marine & Power Equipment
Division.
Marine & Power Equipment Products
Industrial Compressors CompAir Compressors Cameron Compression Systems Elgi Portable Compressors Cameron Gas Compressor Packages CompAir Air Compressor Oil &
Gas/Offshore Packages
PDC Machines Diaphragm Compressor Packages
Marine Engines Mitsubishi Marine Engines- S6A3 series (445 558 kw/1900
rpm)
- S6R2 series (759 kw/1406 rpm)
- S12A2 series (858 kw/1920 rpm)
- S12R series (1040 kw/1650 rpm)
- S16R series (1380 kw/1650 rpm)
- S16R2 series (1885 kw/1500 rpm)
- S6U series (1119 kw/1100 rpm)
- S8U series (1492 kw/1100 rpm)
- S12U series (2238 kw/1100 rpm)
- S16U series (2984 kw/1100 rpm)
Honda Marine Engines- BF2 to BF250 (2hp 250 hp)
Industrial Standby Mitsubishi Generator Series (MGS)
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Generators - MGS series (480 kva 2250 kva)
UMW Series of Mitsubishi Diesel Generators
- UMW series (25 kva 2000 kva)
Honda Power Products General Purpose Engines Generators Brush Cutters Water Pumps Power Tillers
Table 4: Products of Marine & Power Equipment
1.2.3.3 Manufacturing & Engineering
Manufacturing & Engineering Division has two main operations, which are the
manufacturing for the automotive industry, and lubricants.
Table 5 shows a list of products by Manufacturing & Engineering Division.
Corporations Products
Penzoil Passenger-car motor oils Motorcycle oils/outboards Diesel engine oils Hydraulic oils Gear oils and transmission fluids Greases Specialty products Industrial oils Marine
KYB Shock absorbers for 4-wheelers Shock absorbers for 2-wheelers Power-steering pumps Power-steering systems
Advantech Automotive Replacement Products- Filters
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- Brake Fluids and Coolants
- Brake Pads
- DENSO spark plugs, wiper blades and
diesel pumps parts
- KYB shock absorbers
- NPR Piston Rings
- Taiho Engine Bearing
- CD TVS Brake Parts
Industrial Components and Services- Metal Stamping Components
- Plastic Moulding Components
- Toll Blending Services
- OEM/Private Label Contract
Manufacturing
Automotive OEM Products- Air cleaners
- Oil filters
- Charcoal canisters
- Fuel filters
Repsol Passenger-car lubricants Motorcycle lubricants Diesel engine lubricants Hydraulic oils Gear oils and transmission fluids Greases
Table 5: Products of Manufacturing & Engineering
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1.2.3.4 Oil & Gas
UMW Oil & Gas Division was established in 2002 as one of the core businesses of
the UMW Group. They manufacture transmission and drilling pipes, provide drilling
and workover services via their rigs, fabricate onshore-offshore structures, and
extend oilfield services to their clients.
UMW Oil & Gas participates in the robust upstream activities of the oil and gas
industry through two main activities:
i. Drilling Services
Offshore DrillingUMW Oil & Gas owns and operate a fleet of offshore drilling rigs
that are designed to meet the recent demands of the industry. Not
only that, they also have drilling capabilities that allows them to
provide top notch services and have a respectable international
presence.
Workover ServicesUMW Oil & Gas owns and operate a fleet of modular and versatile
workover units that are well suited for well intervention operations
located either on a small satellite jackets on large integrated
platforms. Other than that, with their hydraulic-driven workover
units with high pulling capacities, they are able to perform a wide
range of workover services.
ii. Oilfield Services
Threading, Repair, and Inspection ServicesUnder the Oilfield Services, UMW Oil & Gas offer threading,
inspection and repair services to support the petroleum and
petrochemicals industry. In addition to that, their products are
specifically designed with durability and well-suited to handle tough
environments of most of the activities within the oil and gas
industry.
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1.2.4 Overview of GITD
Figure 5 and Figure 6 below illustrates the organization structure and the core values
of GITD respectively.
Figure
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Overview of GITD
Figure 5 and Figure 6 below illustrates the organization structure and the core values
Figure 5: GITD Organization Structure
Figure 6: GITD Core Values
Figure 5 and Figure 6 below illustrates the organization structure and the core values
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CHAPTER 2: WORK CULTURE2.1 Occupational Safety and Health
UMW Occupational Safety and Health (OSH) adhere thoroughly to the legal
requirements in the countries it is being operated. OSH is made up of and managed
through a combination of adherence to local laws, collective agreements and
adoption of international best practice.
UMW OSH has a strong commitment and a clear policy in its goal to provide a safe
and healthy workplace environment to the employees, customers and visitors. As
required by law, UMW OSH Committees have a 50-50 composition of joint
managerial-employee representatives, as well as an equal composition of
representatives on OSH audit and accident investigation teams. Safety standards in
UMW are continuously being improved and therefore, the OSH Committees gather
at least once every quarter to ensure that proper OSH systems are in place.
2.1.1 UMW Health, Safety and Environmental Policy
i. They are fully committed to ensuring and providing a safe and healthy
working environment which are fundamental to their business.
ii. It is their policy to manage all their business operations in the best
manner possible to prevent ill health, injury and pollution. They will
ensure continual improvement of health, safety and environment
management and performance. Thus, they will comply with all
applicable legal and other requirements.
iii. They will make every effort to ensure awareness and understanding
amongst employees of all prevailing requirements and introduce
sound health, safety and environment working practices.
iv. Each employee plays an important role in all employees health,
safety and environment programmes and is expected to be committed
to this policy.
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2.1.2 Training Provided
The UMW Group remains committed in implementing a variety of health, safety and
environmental programmes as stipulated in the UMW Health, Safety and
Environmental (HSE) Policy and will take all necessary measures to ensure and to
provide a safe and healthy working environment for all its employees, as stipulated
in the Health, safety and Environmental Policy. Section 2.1.2.1 and 2.1.2.2 below
describe some of the programmes and activities held throughout 2013 under HSE.
2.1.2.1 Occupational Health & Safety Management System (OHSAS 180012007)
i. In January and April 2013, SIRIM QAS International Sdn. Bhd.
conducted the OHSAS 18001:2007 surveillance audit for the following
companies:
UMW Corporation Sdn. Bhd. UMW Equipment Sdn. Bhd. UMW Industries (1985) Sdn. Bhd. UMW Industrial Power Sdn. Bhd. UMW Pennzoil Distributors Sdn. Bhd. UMW Advantech Sdn. Bhd. Automotive Industries Sdn. Bhd.
It was later revealed that the Management System implemented to all
companies has been effectively maintained according to the OHSAS
18001:2007 standard and all companies will continue with the
certification without changes.
ii. Management had agreed for the Management System to be extended to
the Equipment Division at two branches, Bukit Minyak, Penang and
Johor Bahru, Johor. As to introduce the initiative, a gathering involving
senior management of UMW and operating companies was held on 13
June 2013 at UMW Galeriku, where a formal announcement was made on
the programmes which commenced on 19 June 2013 at the Johor branch,
and 1 July 2013 at the Bukit Minyak branch.In December 2013, SIRIM
QAS International Sdn. Bhd. officially announced that both of the
branches successfully certified with OHSAS 18001:2007.
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2.1.2.2 HSE Activities
In the effort to continue inculcating high standards of HSE practices group-wide,
there were many HSE activities were organized throughout the year.
i. Towards Zero NCR Campaign
Towards Zero NCR was launched by the Lube Group on 5 April 2013 with
the objectives of creating awareness and seeking the commitment and support
of staff in ensuring Zero Non-Conformity in the OHSAS 18001:2007
surveillance audit. All staffs were invited to sign the Our Promise Board as
a symbolic gesture to showtheir personal commitment to achieve Zero NCR.
ii. Fire Prevention Awareness
In May 2013, Toyota Capital Malaysia Sdn. Bhd. under its Safety and Health
Committee initiatives had organized a Fire Prevention Awareness & Fire
Fighting Training programme which covered critical scenarios and actions
that should be taken to protect life and property, such as:
The first step to take in a sudden outbreak The consequences of applying wrong escape methods Operating fire-fighting equipment
Through this programme, employees were able to learn and equip themselves
with the essential knowledge and skills in case of unanticipated event, such as
fire outbreak, occur.
iii. Road Safety: Defensive Training
UMW Toyota Motor has conducted numerous programmes for its staff to
equip them with the essential skills and knowledge on the road. This is due to
the fact that many of its staff are involved in the driving and transfer of
vehicles as part of their daily job task, which poses the possibility of road
accident.
In 2013, the Road Safety: Defensive Training programmes were carried out
two times (on 19 April and 20 May) which involved a total of 40 staff who
engaged in the driving and transfer of vehicles as part of their daily job task.
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18
The training provided was both on theory and practical skills. Some of the
key learning ideas include:
Correct mode in gauging stopping distance Correct lane positioning of vehicles at corners Braking techniques on vehicles with and without ABS Hazard perception
The programmes have influenced participants to practice good driving habits
and etiquette on the road, thus developed better drivers among them.
2.1.3 Company Standard Operating Procedure
Just like any other companies, UMW also has its own Standard Operating Procedure
or, in short, SOP. As the UMW Group is a very big corporation which has a number
of subsidiaries below it, there are a lot of different SOPs for different subsidiaries.
Some of the examples of UMW SOPs are as below:
i. Visitor, Supplier and Contractor Safety Management
ii. Chemical Safety Management
iii. First Aid Management
iv. Personal Protective Equipment
2.2 Work Environment
The term work environment is used to describe the conditions of the surrounding in
which a task is completed or where an employee operates. The work environment
does not only involve the physical geographical location, but also the immediate
surroundings of the workplace. In general, work environment can be composed of its
physical conditions, such as the office temperature and quality of the air, as well as
equipment, such as personal computers. It can also be related to factors of work
processes or procedures.
Other than that, work environment can also be referred to the social interactions in
the workplace, such as interactions with colleagues, subordinates and managers.
Harassment by other individuals in the workplace towards an employee, for example,
may not only affect the victims job performance, but also violates the right of a
person as a human being.
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19
Therefore, the UMW Group has implemented many policies, rules, regulations and
other practices in the workplace to make sure that the workplace is safe for everyone.
2.2.1 Work Surrounding
As UMW Holdings Berhad is headquartered in the industrial city of Shah Alam at
Jalan Utas, many factories and other companies have their main plants in the areas as
well. From the authors observation, the surrounding areas of the office building are
quite unsafe and risky as the road is, most of the time, busy with heavy vehicles, such
as trucks, carrying loads of any kind into and out of the factories. This condition is
especially dangerous for pedestrians (mostly factory workers and other UMW staff)
as there is no flyover or zebra crossing for them to cross the road.
However, appropriate action has been taken by the higher authorities to overcome the
problem. A number of marshals have been located at several different places around
the office buildings to control the traffic and safety in the areas concerned, especially
during peak hours. This practice has improved the conditions of the traffic in the
areas and has ensured safety for both pedestrian and vehicles. Several other HSE
practices have also been implemented to ensure and to provide a safe environment
for all individuals.
2.2.2 Team Work
The term teamwork can be referred to the process of working together with other
people with the aim to achieve a certain goal.Teamwork is often a fundamental part
of any business organization. Working well together with colleagues, subordinates or
managers is necessary and all members of the group need to try to give cooperation
despite any personal conflict between individuals in order to achieve the goals they
have aimed.
From the author observation and experience of being a part of the GITD familywho
set the Oneness Togetherness phrase as their inspiration, every employee of UMW
is very cooperative and shows a great teamwork spirit. This is because a big part of
their daily job functions requires them to effectively communicate with each other
and ensure that every taskwithin their job scopes runs efficiently and in accordance
to its initial plan or schedule. Projects that are managed by the GITD team, for
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20
instance, are not only being circulated within the division, but also among the
members of other division or department, such as the Procurement Office and Group
Legal.
2.2.3 Work Ethics
In conducting their business, the UMW Groups employees will be guided by the
Code of Business Conduct and Ethics (the Code). The Code is driven by their values
and the highest standard of business ethics. All the people of UMW play an
important role towards meeting the companys mission. Also, their daily decisions
and the actions that they take will ultimately define the UMW name and its
reputation.
Listed below are the areas covered in the conduct of the UMW Groups employees:
i. False or Misleading Declaration
ii. Proprietary and Confidential Information
iii. Financial Integrity
iv. Acts of Misconduct
v. Political Activities
vi. Public Statement
vii. Dress Code
viii. Financial Standing
ix. Proper Conduct
x. Fraud and Similar Irregularities
xi. Graft and Invitation to Graft
xii. Corruption and Unethical Practice
xiii. Drugs and Alcohol
xiv. Intellectual Property
xv. Conflict of Interest
xvi. Anti-Competitive Practices
xvii. Use of Information Technology
xviii. Occupational Health, Safety and Environment
xix. Working Environment
xx. Sexual Harassment
xxi. Violation
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CHAPTER 3: WORK EXPERIENCE3.1 Skills Gained
Building on knowledge and gaining skills is among the objectives of an internship.
This internship has given the author a chance to put theory into practice and gain
hands-on experience that would be beneficial for the future. The author has learned
many things and developed several skills throughout her training period.
3.1.1 Communication Skills
Having good communication skills in the workplace is not only about being able to
convey information to another effectively and efficiently, but also being able to
transmit and receive messages, as well as to read the audiences clearly, so that all is
understood and get done.
Throughout the authors training period, the author realized how important it is to be
able to communicate well, not only with fellow staffs, but also with managers and
higher executives. In addition to that, the author also learned to communicate with
different types of people, despite of their races, gender, ages and social level. She has
learned to express ideas simply and clearly so that others would be able to easily
understand the things she conveyed. As an intern, the author always tries to improve
herself and further enhance her skills, especially in communicating with others.
3.1.2 Time Management
Time management is one of the important aspects in shaping up an individual,
especially towards a professional attitude. It refers to the process of organizing and
planning the duration or the time spends on specific activities. People who are able to
manage their time effectively do not only able to avoid stress because of chasing
deadlines, but also can increase the productivity and the quality of their works.
During the authors training period, time management skill was one of the skills that
she has enhanced and improved. Among the most important things that the author
focuses on with regards of time management is to cope with the company working
hours, prioritize works and plan the schedule, and complete the tasks given on time.
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3.1.3 Initiative
Being an intern in a big company like UMW has given the author a platform to
reflect on and improve herself in various aspects. However, self-initiatives is as well
important regardless of what the company has initially provided for its interns in
their hunts for knowledge. Below are some of the initiatives the author has taken to
further improve herself:
Doing research on the topics related to the authors scope of work to increase her understanding, as well as about other things that could help the author in
her pursuit of knowledge.
Communicate with other staffs regardless of their social status, race, gender and age.
Requested to have an officer from the division to be a mentor. Looked for possibilities to join trainings and other related events.
3.2 Knowledge
UMW is a very big conglomerate which has more than one business focus. There are
a lot of things going on in the company and therefore, there are a lot of new things
that can be explored and learned by the author as an intern.
UMW does not restrict its employees, or even interns, to learn and gain as much as
they could throughout their time being with the company. Other than sitting down
with other staffs and discussing problems and how to solve them, throughout the
authors training period, she was also given the opportunity to join several division
gatherings, as well as meetings related to the job functions to observe and learn how
the people in the company conduct their meetings and come out with solutions to the
problems they are facing. The opportunity given was to expose the author with real-
life working environment and also, for the author to learn and gain as much as she
could throughout her training period with the company.
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3.2.1 Understanding Job Requirement
On the first day of the authors internship, she was briefed by her supervisor about
the scope of works in GITD. The author continues to learn more about the division
throughout her training period there. Among the important elements in the division
that the author needed to focus on while on her training period were regarding the
functions and operations of the division, solution architect and also, project and
contract management.
3.2.2 Completing Task Given on Time
As an intern, the author learned to never delay doing and working on the tasks given.
This is because employees works are often continuous and related to one another.
For example, one delayed task could affect the progress of another task. Generally,
every task required a certain amount of time to be completed. Most of the tasks given
are prioritized first before allocating the amount of time needed to complete it.
Nevertheless, all tasks must be completed within the given time or else, problems
might arise. Therefore, it is very important to complete the tasks given on time and
never procrastinate doing them. With a proper time management and tasks
prioritizing skills, the author managed to completed tasks given on time.
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CHAPTER 4: DISCUSSION ON SUSTAINABILITY
As they go Beyond Boundaries in the mission of becoming a truly world-class
organization, they know that an excellent brand never disregard its responsibility to
the society. For that reason, UMW Corporate Social Responsibility (CSR) strategy is
truly brand-aligned with a focus that is not only to fund charitable projects, but also
to look at international best practices in CSR, focusing on Education, Environment
and Community, as well as taking into account the need of all of their stakeholders
in theWorkplace, the Marketplace and the Community. Throughout the year, UMW
continued to support many worthy causes in those areas.
4.1 Sustainable Programmes
4.1.1 Education
UMW believes in the cradle-to-grave approach to learning and as such, they support
educational or training programmes at all level for the community.
As a Premium Member of PINTAR Foundation, UMW has been actively involved
with the programme since 2007. Out of 16 schools, both national and vernacular
schools UMW have adopted since 2007, 11 schools had successfully completed and
graduated from the programme. UMW-PINTAR Programme has benefited almost
14000 students, in which most of them come from schools from rural areas.
As part of UMWs on-going CSR programme for the local community, in 2013, the
Program Kecemerlangan PMR-UMW 2013 clinic for selected students in Shah
Alam was organized by UMW in collaboration with PetalingPerdana Education
District Office (PPED). The programme was held at SMK Pendidikan Khas
Vokasional, Section 17, Shah Alam from 9 to 13 September 2013. A total of 112
Form Three students from various schools in Shah Alam attended the clinic where
the listened to a motivational talk and were also taught the techniques of studying
and answering for the coming examinations. English, Science, Math and Bahasa
Malaysia were among the subjects covered in the clinic.
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The Skim Latihan 1 Malaysia or SL1M is another CSR programmed that UMW is
actively involved in. The programme provides opportunity for young, unemployed or
underemployed Malaysian university graduates to gain valuable hands-on experience
and exposure at UMW. They also will be able to enhance their soft skills and
employability through the activities conducted throughout the programme. From
2011 to 2013, a total of 113 graduates have completed their trainings and some of
them were absorbed as permanent employees of UMW.
Executive Diploma in General Management (EDGM) programme, which was
launched in 2007, is a fully-sponsored diploma programme offered to talented UMW
supervisors and executives who may not have had the opportunity to receive a
tertiary education previously, or those who posses qualifications that are not in line
with their current job scope. The part-time diploma programme is conducted by
SEGi University College and takes nine to twelve months to complete. Since 2007
until June 2013, a total of 85 employees of UMW have graduated with the Diploma.
4.1.2 Community
Under the scope of Community Development, UMW is dedicated to share their
success with the communities. In order to do so, they operate by contributing their
skills and resources to valuable causes and those in need, regardless of race, religion,
colour or faith. Below are among the activities that have been carried out under this
scope of Community Development:
i. Partnership with MERCY Malaysia
MERCY Malaysia and UMW has had a long history of working together.
UMW was one of the first corporate bodies to offer the then-fledgling
humanitarian organization financial and logistical support to the MERCY
Malaysia when it was first established. A CSR Partnership agreement was
formalized by both UMW and MERCY Malaysia in December 2008 which
took their working relationship to the next level. From 2009 until 2013, about
RM 2.2 million was funded by UMW for MERCY Malaysias community
health projects in several states which have benefited approximately 17,000
people up to 2013.
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ii. Activities that have been carried out by UMW Community
Champions under Community Development throughout 2013
are:
Chinese New Year Celebrations with the residents of PersatuanKebajikan Ci Hang Chempaka, an old folks home at Kampung
Melayu Subang on 23 February 2013.
A visit to the pediatric ward of Hospital Tuanku Fauziah in Kangar, in conjunction with Minggu Saham Amanah Malaysia on
4 April 2013.
1Malaysia Programme with Yayasan Chow Kit on 23 March 2013.
Motivational Workshop for Pertubuhan Kebangsaan Orang Kerdil Malaysia (PKOKM) on 27 April 2013.
Sponsorship of Just Speak English Communication Camp for Maktab Mahmud students in Alor Setar on 21&22 June 2013.
Buka Puasa & Raya Shopping programme with Rumah AmalKasih Bestari on 22 July 2013.
Majlis Sambutan Hari Raya Aidilfitri with the disabled from The Society of the Orthopedically Handicapped, Malaysia (POCAM)
on 24 August 2013.
Visit to Pusat Jagaan Nur Hassanah in conjunction with HariWarga Emas Kebangsaan on 12 October 2013.
Safari Deaf Awareness Day programme at Zoo Negara with students from Sekolah Menengah Pendidikan Khas Vokasional
Shah Alam on 19 October 2013.
Deepavali shopping with children from Rumah Kebajikan KarunaiIlam on 26 October 2013.
Balik Kampung programme with children from Rumah Amal Al-Firdaus and Rumah Shalom on 23-24 November 2013.
Christmas shopping with children from Shepherds Centre Foundation on 21 December 2013.
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iii. Toyota Classics Concert
The Toyota Classic Concert, which is organized by UMW Toyota Motor (a
subsidiary of UMW) in collaboration with Toyota Motor Asia Pacific, is a
once-a-year charity fundraising concert featuring a changing roster of world-
class orchestras and musicians. It aims to provide a platform for major
international orchestras to perform in Malaysia, as well as to allow Malaysian
audiences to enjoy a variety of musical talents from around the globe. The
concerts are usually held at Auditorium MBSA, Shah Alam. This is to give a
different kind of opportunity for western classical musicians to perform
outside of the capital Kuala Lumpur.
Throughout the years, organizations that provide help and support to disabled
children across each of the different states of Malaysia have been the main
beneficiaries of donations made from the concerts ticket sales. Sincethe
Toyota Classics Concert first started in 1990, about RM 7.02 million has been
raised and donated to 56 charity organizations around the nation.
4.1.3 Environment
In the route of fulfilling their responsibilities towards society, UMW has not
forgotten the need to care for the environment. In 2009, they enhance further with the
initiatives of going green at the workplace through many programmes and
campaigns, such as recycling programmes, conserving water and energy use in the
office buildings, and most importantly, educating their thousands of employees on
eco-friendly personal habits and practices.
UMWs employee-volunteers, known as UMW Community Champions, have
organized a variety of environmental programmes for UMW employees. Below are
some of the programmes they organized throughout the year 2013:
UMW celebrated the 2013 World Water Day by collaborating with Majlis Daerah Kuala Selangor (MDKS) to organize a Beach Cleaning
Programme at Pantai Remis on 30 March 2013. 36 volunteers participated
in this programme
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For the first time, three organizations - UMW, UMW Toyota Motor and PERODUA - celebrated World Earth Day by planting mangrove trees at
Sg. Pelek, Sepang on 6 April 2013. Approximately 180 volunteers
participated in this programme.
On 16 November 2013, UMW collaborated with LUAS (Lembaga Urus Air Selangor) to organize a river clean-up programme at Kawasan
Rekreasi Air Terjun, Serendah. 35 of UMW volunteers participated in this
programme.
UMW for the first time sponsored and participated in MBSA (MajlisBandaraya Shah Alam) environmental programme, the Shah Alam Trees
for Life on 14 December 2013 at Laman Kemerdekaan Shah Alam. The
Trees for Life programme is a tree planting programe organized by
MBSA since 2010. Up to 2013, approximately 40,000 trees have been
planted under this programme by MBSA and various organizations. 44
UMW volunteers took part in this programme.
One of the subsidiaries of UMW Holdings Berhad, the UMW Toyoto Motor Sdn.
Bhd., has been actively organizing the once-a-year Toyota Eco Youth (TEY)
programme, in collaboration with the Ministry of Education, since it first started in
2001. TEY, which is an environmental education programme and a competition,
challenges schoolchildren to solve environmental issues within their community by
using Toyotas 8-Step Problem Solving Methodology (Toyotas simple but strict 8-
step Problem Solving Methodology has long been used in its business operations
globally as the standard procedure for tackling problems.). Over the years, almost
RM 5 million has been spent by UMW Toyota Motor on this programme. To date,
more than 160 schools have participated in the programme.
In 2008, UMW Toyota Motor also introduced the Toyota Eco Rangers (TER)
programme which aims to encourage closer ties between urban students and the
Mother Nature by creating a mini forest in their own school compounds.
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4.2 Common Practices
4.2.1 Workplace
UMW gives the highest priority to their responsibilities toward their staff.
Continuously improving their role as a caring employer, they have provided a fair
and supportive workplace for all of the people who have chosen to share part of their
lives and careers with them.
i. Workplace diversity
The UMW Groups rallying call of Beyond Boundaries is about eliminating
all barriers and achieving new heights. Therefore, they take every measure to
ensure that gender, ethnic origin, colour, religion or background do not
present itself as a barrier to the employees in reaching their full potential, as
well as to champion a culture that allows any employee to have the
opportunity to work in an environment where talent and professionalism are
respected and fairly rewarded.Their workforce clearly reflects the rich
diversity of the people of Malaysia.
UMW recruitment practices focus on the things that truly make a difference
competencies, potential and most importantly, a strong desire to succeed
together, as part of the UMW family. Training and licensing of recruiters are
ongoing and as a policy going forward, only licensed recruiters will be
allowed to perform the selection of talents for UMW. UMW is pleased and
proud to be able to maintain their record of zero-reported instances of
discrimination in the workplace during the review period.
ii. Multicultural workplace
As UMW extends its reach further globally, with a presence of 13 countries,
they are still aware of their responsibility to provide employment
opportunities to the local communities in which they operate. This practice
extends to UMW overseas operations to allow citizens of the countries where
they operate to head and manage these operations. This has ensured that the
advantages of growth and development are fairly distributed, wherever they
choose to carve a path forward.
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In line with employing international best practices that are part of UMW
rebranding efforts to become an employer-of-choice, they aim to make sure
that the diversity of the workforce reflects that of these communities. UMW
has become a good corporate citizen sympathetic to global standards whilst
reflecting the diversity of the local community.
iii. Gender equality
UMW never discriminates in recruitment, pay or promotion practices
between men and women. All employees are entitled to the same pay and
benefits appropriate to the position they are engaged in within the Group.
Both men and women are placed on a single pay scale and UMW aim to
provide female members of staff with the same openings and opportunities as
men.
Going beyond that, UMW believes that the most genuine gender equality in
the workplace extends further than equal pay policy and opportunities for
career advancement. It also must be seen in terms of the employees day-to-
day actions. In order to do so, they have set up a Sexual Harassment
Prevention Policy in place. Talks and training sessions have also been
conducted for the employees in order to raise the employees awareness of it.
In general, the employees need to comply with the rules and regulations set
up by the company and honour the appropriate code of conduct at all times.
The responsibility are shared among the UMW employees to ensure that their
workplace is always safe and comfortable for all, where both male and female
employees are treated with only the utmost professionalism, dignity and
respect, as each plays an important role in helping the Group to achieve
greater heights of success.
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4.2.2 Marketplace
Below are UMW best practices in the marketplace:
i. Marketing and promotion
UMW has built forklift training circuits to provide regular training to
its customers as to highlight the safe use of its products, which helps
to protect untrained users from misusing the industrial equipment.
Other than that, with the aim to encourage Safety First, attitude and
to provide handling skills to the operators, training is also provided
for other heavy equipment.
ii. Storage distribution and supply
UMW also prioritizes safety in its storage facilities. For that reason,
it has maintained large yards and warehouse hangars especially set
aside or built for the safekeeping and storage of the imported
industrial equipment, which provide safety in the parking and storing
of all equipment.
iii. Use and service
UMW encourages clients to take operating leases rather than to
purchase the equipment so that the ongoing service of the quality,
maintenance and safety of the equipment is guaranteed. The leasing
scheme allows the Group to make sure that their heavy equipment is
maintained optimally for it can prevent injuries to both operators and
other workers. Service schedules can also be strictly monitored and
teams of service experts are always at hand throughout the countries
in which they provide the equipment.
iv. Disposal, reuse or recycling
Operating leases allows the Group to take back the equipment when
their useful lives have ended. This is so that the Group can maintain
control on the disposal, reuse and recycling of the equipment in
accordance with best practice and the protocols of their major
suppliers.
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Generally, the UMW Group are heavily involved in all the four final stages of the
product lifecycle, in which they maintain logs of failures or particular technical
problems encountered. They regularly give feedbacks to their local and foreign
suppliers, including within the Group, for improvement and advice.
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CHAPTER 5: CONCLUSION AND RECOMMENDATIONS
5.1 Conclusion
In summary, this Student Industrial Training Report highlighted on the businesses
conducted by the Host Company, the work culture and environment in the company,
sustainability matters within the company, as well as the authors experience
interning at the company.
The author has learned a lot about her Host Company and has gained valuable
knowledge and experiences throughout her training period of almost 14 weeks with
the Host Company. The company has provided the author a good platform to learn
new things that could not be found elsewhere, the opportunity to practice what she
has learned during her study in the university, as well as the medium for the author to
apply and enhance her skills in real life application. The training has given the author
a chance to experience real working environment herself, so that she would be
prepared to face and be a part of the real world in the near future after graduating. In
addition to that, the author strongly believes that all of the learning outcomes stated
at the earlier part of this report have been achieved.
5.2 Suggestions and Recommendations
Although UTP has provided outlines and modules for its Students Industrial
Internship Programme (SIIP), there are some things that needed to be highlighted and
improved in both UTP and the Host Company itself to ensure that students will be
able to gain as much as they are able to throughout their internship. For that reason,
the author would like to share her point of view and some recommendations for both
UTP and the Host Company.
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5.2.1 Recommendations for UTP
Below are some of the suggestions or recommendations for UTP to improve its
internship programme:
i. CSIMAL should be actively involved in ensuring the well-being of the
students during their internship period and be able to play their role more
efficiently. One of the most important things that CSIMAL should be able
to do is to always find time to reply to students emails and be able to
provide solutions to the problems faced by the students during their
internship.
ii. UTP supervisor should also play a good role in supervising his or her
students, not only during the assessment visit but throughout the students
internship period. This includes giving them advices and opinions, as well
as making sure that they gain a lot during their internship.
5.2.2 Recommendation for the Host Company
Below are some of the suggestions or recommendations for the Host Company to
improve its internship programme:
i. Every department or division of the Host Company should come out with
a training module or schedule for its interns. For example like setting up
goals or KPIs daily for interns to achieve. This is to ensure that the
training is sufficient and run smoothly for the interns.
ii. Host Company should make sure that the supervisor assigned to the intern
is able to play his or her role as a supervisor alone effectively and
efficiently, such as regularly checking on the interns progress and so on.
This is because, sometimes, they are too busy that they are not able to do
so. If this happen, assigning a second supervisor should be helpful.
iii. Host Company should consider hiring more than one intern at a time in
each department or division involved. One of the reasons is that it will
help an intern to adapt faster to the new environment as peoples
transition into a group is more smoothly when they have someone
entering alongside them.
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Overall, the author found that the industrial training is helpful as preparation for
students to face the real working world in the future after graduating. Despite of the
few flaws the author has identified in the conduct of the internship programme, as
well as her own weaknesses, the author remains grateful to be given the chance to
undergo her industrial internship at the company. The author looks forward to gain
and learn more from everyone in the company, as well as to improve herself in all
aspects for the next three to four months more before the internship ends.
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REFERENCES1. UMW Holdings Official Website. Retrieved from http://www.umw.com.my/
on 31 March 2015.
2. UMW Holdings Berhad. UMW CSR Report [2007-2013]. Retrieved from
http://www.umw.com.my/csr_report.php on 31 March 2015.
3. UMW Holding Berhad (2014). UMW Holdings Berhad Annual Report 2013.
Shah Alam, Selangor. (Author unknown).
4. UMW Holdings Berhad (Date unkown). Code of Business Conduct and
Ethics. Shah Alam, Selangor. (Author unknown).
5. Universiti Teknologi PETRONAS Official Website. Retrieved from
http://www.utp.edu.my/ on 31 March 2015.
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APPENDICESA. Map to UMW Corporation Sdn. Bhd.
B. Building of UMW Corporation Sdn. Bhd.