SISWeb Lesson 1 Basics

7/26/2019 SISWeb Lesson 1 Basics

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SIS (Service Information System) WebIncluded in this lesson:

Basic NavigationUtilitiesHighlightsProduct

IdentificationSummary

Future lessonsplanned will cover

Access Methods -

Product ID Required and Access Methods- Product ID NotRequired .


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Basic NavigationThis is the SIS MainMenu page. It is theentry point toaccess tens ofthousands ofservice informationdocuments onthousands ofCaterpillar products.

Both a CWS(Corporate WebSecurity) and a SIS

(Service InformationSystem) user id andpassword arerequired for access.


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Basic NavigationThe links below the

Additional ServiceInformation banneropen web sitesoutside of SIS Webto access specificreference material.

These references

will not be coveredin this series ofpresentations.


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Basic NavigationAll text in orangeare links thatdisplay additionalselections orinformationaldocuments.

The orange links areused to get to

information anddrop-down Go Tomenus (see next page)are generally used

to return fromviewing documents.

Not all links areapparent to all users as

Administrators set userprofiles to restrict theviewing of certain links.


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Basic NavigationExcept for the MainMenu page, all SISpages have a Go Todrop-down menu inthe title bar. The GoTo options varywith the page beingviewed. Using thismenu is the mostreliable method toreturn to previouslyviewed pages inSIS Web.

The web browsersBack button isunreliable for goingback to SIS webpages.


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Basic NavigationMany SIS Webpages display aBookmark this

page icon whichadds that pagesURL location toFavorites ofInternet Explorer.Bookmarks areaccessed from IEsFavorites to recall apage for viewing ata another time.

Using the Add toFavorites commanddirectly from InternetExplorers menu doesnot work for all SISWeb pages.


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Basic NavigationIn the title bar, theorange text to theright of Model is aReturn to MainMenu link; it alsoindicates theequipment model of a selected serialnumber prefix .

With many models,SIS requires theselection of a

configurationoption; options canbe viewed and re-selected with the

EQUIPMENT link.More details later inthis presentation.


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Basic NavigationMany SIS screensdisplay twisteesto the left of topics.Click on a twisteepointing right toexpand a topic formore detail. Atwistee pointingdown indicates thatit can not be furtherexpanded.

Some information typesare only found atcertain levels of detail i.e., parts identificationis only at the lowestlevel of detail.

See Navigation topic inHelp for more details.

End of this section: Return to Table of Contents


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SIS Web UtilitiesFour utilities andtraining to helpmake the best useof SIS are groupedtogether at thebottom of the MainMenu page:

Help

Feedback

Release Notes

Preferences

Training (SIS Weband STW)


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HelpHelp is a self-help

resource to learnthe tools withinSIS.

Selecting a Helptopic displaysbasic information;often, a short

scenario isincluded as apractice lesson tobe followed.

Help containsfurther detailsregarding manytopics within thispresentation.

Return to Utilities


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Feedback Feedback is the

primary method foranyone to informCaterpillar of errorsor omissions in SIS

documents.Suggestions forimprovements andother comments

are welcomed.Using the Go To drop-down menu to open aFeedback formcaptures the identity(URL) of the pagebeing viewed; thismakes it easier to

resolve issues.

Return to Utilities


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Release NotesRelease Notesprovide a briefdescription of newSIS Web functionsand other softwarechanges.

Return to Utilities


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PreferencesPreferences allowsome customizingto the display orfunctions of SIS.

Preferences Helptopics are availableby scrolling orpaging down to the

lower part of thisscreen.


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PreferencesSetting UserInterface to

Advanced allowsmore options forseeking Caterpillarservice information.

Advanced is thedefault setting.

Simplified can beuseful for newerusers of SIS Web orthose who need

fewer options foraccessing SIS Webinformation.

f


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PreferencesA Part ManualOrientation of Sideby side displays aparts graphic to theside of a parts list;Top to bottomdisplays thegraphic above theparts list.

One Frame placesthe graphic andparts list within the

same frame;Separate Framesallows individualscrolling of thegraphic or list.

f


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PreferencesSetting Microficheto Have the abilityto search forMicroficheinformation allowsthe return of thefiche number andgrid location formicrofiche mediacontaining legacyinformation.

Microfiche is an

Information Type thatonly appears in BasicSearch and AdvancedFull Text Search ; it isavailable for olderequipment only.

P f


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PreferencesThe Date Format has a drop-downbox that allowsselecting thepreferred format ofviewing dates.

Some dates in SIS willstill remain in their

original publishedformat.

P f


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PreferencesPart List options:

Select to delete orretain the parts list file after it has beendownloaded ore-mailed.

Have the ability toselect all the parts

in a consist willdisplay a one-clickbutton to select all items listed.

Automaticallyselect parts forCCR automaticallyhighlights andpopulates thedefault quantitiesof CCR parts.

P f


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PreferencesThe Languagepreference may beselected from adrop-down box. Notall documents will be

available for display inthe chosen language.

The preferreddisplay for Unit of

measure is alsoselectable.

P f


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PreferencesIf the DjVu plug-inhas been installedon the PC, selectInline as theGraphics setting.

The Downloads linkprovides a path tothe plugin.Download and install

the plugin. All SISWeb users shoulddownload this plugin .

An explanation isprovided in the trainingarea from the mainmenu. Refer to SIS WebIMG DjVu.ppt .

P f


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PreferencesChanges to the User Preferences areactivated by clickingthe Change button.

The Preferencescan be returned totheir original defaultsettings by clickingReset .

Return to Utilities End of this section: Return to Table of Contents

Highlights


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HighlightsHighlights are links

to SIS Web softwarerelated topics:

New Information

Frequently AskedQuestions

Downloads

New Information


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New InformationNew Information

lists the productsand documentsthat have beenadded to SIS Web

in the last 7 days.Click on an orangeSerial Number

Prefix link to selecta new model or anorange MediaNumber link to

open a recentlyadded document.

Return to Highlights

Frequently Asked Questions


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Frequently Asked QuestionsFrequently Asked

Questions addressissues that oftenarise concerningthe use of SIS Web.

Scroll down the listof topics or click anorange Jump To

topic.


Downloads


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DownloadsDownloads

contains links tohelpful, no cost

plug-ins andapplications .

The Adobe AcrobatReader plug-in isused to view some

file types used inSIS Web (i.e.schematics). Thislink begins the

download processto install Reader .

Acrobat Reader version5.0 or greater should

be used.


Product Identification


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Product IdentificationThe links under

Access Methods Product ID Required need a serialnumber or prefix to

begin a search.These methodsutilize specific setsof documentsassociated with anidentified model.

Access Methods

Product ID NotRequired links donot need a serialnumber or prefix to

begin a search.



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Product IdentificationThe Product

Identification textbox allows directentry of the fullCaterpillar serial

number or a serialnumber prefix .

The Select

Equipment Model link displays a listof serial number

prefixes organized

by model.



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Product IdentificationThe Select

Equipment Modellink opens a list ofProduct Families .

Enter a Sales Model (i.e. D7, 3196, 815)into the Search textbox; or, click a link

within the list ofProduct Families toopen the related listof Models and

Prefixes .



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Product IdentificationClicking a Model or

Prefix link entersthe selected serialnumber prefix intothe Product

Identification textbox on the MainMenu .



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Product IdentificationIn the title bar, the

orange text to theright of Model indicates theequipment model

of the designatedserial number orserial number

prefix . It is also a

link to Return toMain Menu .

When a serial number is directly entered intothe text box, the modelfield is not updateduntil an AccessMethod is selected.



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Product IdentificationUpon selecting an

Access Method , SISoften displaysvarious equipmentconfigurations or

serial number ranges for thespecified prefix .

Select theconfiguration that isbest match for thedesired information;

this is an importantchoice thatdetermines theparts manual that

SIS will reference.



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Product IdentificationThe EQUIPMENT

link allows viewingthe selectedconfiguration andallows re-selecting

from theConfigurations

Available .

S ome models will notrequire the selectionof a configurationoption.

The StandardMachineConfiguration will belisted at the top.



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Product IdentificationEntering the prefix

only (results shownabove right) returnsmore documentsthan entering the

entire serialnumber (resultsshown lower right).

Entering full serialnumbers narrowssearches to dataassociated with theserial number ; thiscan be the quickermethod to locateinformation on a

specific piece ofequipment.



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oduct de t cat oEnter a full engine

serial number (noneed to zero fill afteralpha characters) ,then select any of

the AccessMethods ProductID Required links.Upon returning to

the Main Menu , the Arrangement isautomaticallydisplayed for the

supplied engineserial number (notfor machine S/Ns ).

End of this section: Return to Table of Contents

Summary


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yGet the DjVu

graphic plug-in

Set Preferences

Use Go To

Open the

twistees

Add Bookmarks

Use Help

Send Feedback

Is a serial

number needed?

End of this lesson: Return to Table of Contents

SISWeb Lesson 1 Basics

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