Simplification strategies for Luxembourg .
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Transcript of Simplification strategies for Luxembourg .
Simplification strategies
for
Luxembourg
www.simplification.lu
Better regulation – Admin burden reduction
Operational structure of the « Département de la Simplification administrative (DSA) »
DSA
Comité à la Simplification administrativeCSA*
Working group« Administration »
Working group« Enterprises »
Working group« European Union »
Ad-hoc working group
* Comité à la Simplification administrative (Administrative simplification committee)
Staff of 3 civil servants + 1 employee
Composition:•32 public administration representatives, and •8 business representatives
Ad-hoc working group
Ad-hoc working group
Better regulation – Admin burden reduction
DSAEx-ante
procedureEx-post
procedure
• impact assessment monitoring• review of legislative proposals concerning Better regulation criteria adressed to the Government by the « Comité de Coordination Simplification » (CCS)• legislative proposals regarding better regulation and admin burden reduction• advising authors of legislative proposals on Better regulation critera
• analysis of ex-post files and existing legislation• organisation and leading of ad-hoc working groups• application of Standard Cost Model
Better regulation – Admin burden reduction
Current projects:
Physical and electronic one-stop-shop for environmental and construction procedures
ongoing revision of legislation concerning environmental protection, urban development and municipal building development, and applying assessment procedures (Standard Cost Model) mapping of the respective procedures in order of their streamlining
Business establishment right
one-stop-shop in addition to transposition of directives 2006/123/CE and 2005/36/CE concerning Services and Professional qualifications (introduction of tacit consent and terms of acknowledgment)
3 strategic axes
e-Government strategy
Access to information and services
Services for the administration backoffice and its partners
Optimizing and standardizing practices
• Web portal landscape• One-stop-shop • Multi-channel support centre• Patient-centered eHealth
programme
• Business process reengineering• Framework for e-delivery services• Centralized e-document
management• Interoperablility (on a national and
international level)• Provision of reliable high
performance infrastructures
• Standards• Methodologies• Governance
Administrative simplification
Administrative reform
CTIE
e-Government – an interdisciplinary cooperation
Public quality
Organisation structures
Opportunities for simplification
Ex-ante impact evaluation of new regulations
Business process management
Information technologies
Service management
User centricity
Business solutions
Human resources
Standard cost model
Assessment of stackeholder expectations
Administration A
FAQ
PoliciesProcess support
Businessprocess coordination
Legal framework
Regional contactoffices
Internal marketsecretariate
Call center
InformationSystems
Content
Processmodels
Roles
OrganisationalStructures
Administrations’front desks
…
Administration B
Process support
A multi-channel support model
Best practice
Flagship of the e-Luxembourg strategy
www.guichet.lu
de Guichet - Homepage
Figures
• Number of on-line services (citizen services beginning 2010) :
53 services 80 services 39 services 45 services
25 services38 services27 services
• Visitors :
1.5 million / year
Information structure of Luxembourg’s one-stop-shop
Standardisation of service descriptions• Context and use
• Target
• Prerequisits
• Administration in charge
• Deadlines
• Legal references
• Access to the service (forms, transactions, …)
• Related topics
• Links to thematic portals
Information structure of Luxembourg’s one-stop-shop
Citizens / Businesses / Delegates
Client folder
Horizontal cooperation model
Folder subview admin A Folder subview admin B
Administrations
Front-end processes
Process A
de Guichet - End-to-end service integration
Process B
Personal e-Space – A platform for electronic data exchange
Supported functions (2010)
• Personal data vault eliminates redundant data entry in forms
• Follow-up of pending service requests
• Service history
Personal e-Space – A platform for electronic data exchange
Perspectives (2011 - 2012)
• Inter-administration workflow control of service requests
• Post-request interaction between citizens/businesses and administrations
• Access to personal files
• Support of mandates and personalized user profiles
• Transparent attachment of e-documents stored in a third-party archive
• International exchange of folders complying to the SPOCS specification (european large scale project of interoperability)
Personal e-Space – A platform for electronic data exchange
Questions ?