Shoretel 9.1 Build Notes

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ShoreTel 9.1 Generally Available Release Version 14.21.4905.0

Software Release Notice (Build Notes)

Overview Release 14.21.4905.0 is a Generally Available Release build of ShoreTel 9.1. Please be aware of those customers who upgrade to ShoreTel 9.1 cannot participate in ShoreTel 10 field trial because the ShoreTel 9.1 features will not carry into the ShoreTel 10 release until ShoreTel 10 is generally available (GA). Upgrades The following upgrade paths are supported for this release:

• ShoreTel 7.5 all versions. Call Manager upgrade is required.

• ShoreTel 8.1 all versions. Call Manager upgrade is required.

• ShoreTel 9 all versions. Call Manager upgrade is recommended.

Upgrades from versions prior to those listed above are not supported. Earlier versions must be upgraded to ShoreTel 7.5 before upgrading to this release.

There is no direct upgrade path to this build from ShoreTel 8. You must upgrade to ShoreTel 8.1 first, before upgrading to this build

Upgrade Instructions Note: ShoreTel recommends you make a backup of the Shoreline Data directory and all subdirectories contained in the Shoreline Data directory and MySQL database prior to performing the upgrade.

1. Download the self-extracting executable ShoreWare.exe to a location that can be accessed from the ShoreWare server.

2. Make a back-up of your existing database before upgrading your system. 3. Upgrade the ShoreWare Headquarters or Main Server first. 4. Run the ShoreWare.exe program to extract and launch the setup program. Answer the

questions in the dialog boxes presented as appropriate for your site. 5. Reboot the server when prompted. 6. Upgrade any Distributed Voicemail servers by opening Internet Explorer on the DVM

server and going to http://server_name/shorewaredirector/remoteinstall , where server_name is the name or IP address of the ShoreWare Main server.

7. Answer the questions in the dialog boxes presented as appropriate for your site. 8. Reboot the server when prompted.

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9. Logon to ShoreWare Director and upgrade the ShoreGear switches by restarting them. They will automatically upgrade. Please be aware the V-switches may take up to 45 minutes to upgrade and regain connectivity.

10. As switches regain connectivity, restart ALL the IP Phones being managed by each switch. The phones will automatically upgrade their firmware. Please note that all IP Phones must be upgraded to obtain the new firmware.

11. Call Manager client upgrade is required. **Note** Users running Windows XP Pro will require local administrator privileges to perform the upgrade. Backup / Rollback procedure if upgrading from ST7.5 Backup Procedure Starting in ShoreTel 7, there are two separate procedures to backup ShoreWare Server – Shoreline Data directory and MySQL

1. Shoreline Data directory: backup D:\Shoreline Data\ directory exclude D:\Shoreline Data\Call Records 2\Data\MySQL directory

2. MySQL: Running MySQL backup utility - The file located at "C:\Program Files\Shoreline Communications\Shoreware Server\MySQL\MySQL Server 5.0\Examples\dump1.bat" is an example of a batch file that backs up a MySQL CDR database under generic default conditions. This file can be used as a template for creating a batch file that backs up the database under specific conditions. The password is shorewaredba. Backing up a 1.5 GB database requires 200 seconds.

Another alternative is to create a ghost image of ShoreWare Server and restore the ShoreWare Server ghost image if needed. Rollback Procedure

1. Uninstall ShoreTel 9.1 ShoreWare Server 2. Install previous ShoreTel release 7.5 ShoreWare Server 3. Restore Voice Mail Service by copying backup directory: D:\Shoreline Data\Vms 4. Restore Prompts by copying backup directory: D:\Shoreline Data\Prompts 5. Restore databases:

a. Restore Microsoft Access database by copying backup directory: D:\Shoreline Data\Database

b. Restore My SQL CDR database by running MySQL restore utility - The file located at "C:\Program Files\Shoreline Communications\Shoreware Server\MySQL\MySQL Server 5.0\Examples\restore1.bat" is an example of a batch file that restores a MySQL CDR database under generic default conditions. This file can be used as a template for creating a batch file that restores the database under specific conditions. The password is shorewaredba. Restoring a 1.5 GB database requires 1200 seconds.

6. Restart ShoreWare Server

Backup / Rollback procedure if upgrading from ST8.1 Backup Procedure Starting in ShoreTel 8, both the main ShoreWare database and the CDR database are MySQL.

1. Shoreline Data directory: backup D:\Shoreline Data\ directory exclude D:\Shoreline Data\Call Records 2\Data\MySQL directory

2. MySQL: Running MySQL backup utility - The file located at "C:\Program Files\Shoreline Communications\Shoreware Server\MySQL\MySQL Server 5.0\Examples\dump1.bat" is an example of a batch file that backs up a MySQL CDR and Shoreware database under generic default conditions.

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Another alternative is to create a ghost image of ShoreWare Server and restore the ShoreWare Server ghost image if needed. Rollback Procedure

1. Uninstall ShoreTel 9.1 ShoreWare Server 2. Install previous ShoreTel release 8.1 ShoreWare Server 3. Restore Voice Mail Service by copying backup directory: D:\Shoreline Data\Vms 4. Restore Prompts by copying backup directory: D:\Shoreline Data\Prompts 5. Restore databases:

a. Restore MySQL CDR and Shoreware databases by running MySQL restore utility - The file located at "C:\Program Files\Shoreline Communications\Shoreware Server\MySQL\MySQL Server 5.0\Examples\restore1.bat" is an example of a batch file that restores a MySQL CDR and Shoreware databass under generic default conditions.

6. Restart ShoreWare Server

Mobile Call Manager (MCM):

More detailed information can be found in the Shoreware Server Release Notes:

• MCM client version: 14.21.4905.0

• ShoreTel 9.1 all versions. Mobile Call Manager upgrade is required.

• Packaging for The MCM Client: a) URL from Blackberry Browser (Do not use any other browsers) to install MCM from HQ server: http://hq_server_ip_or_dns_name/mcm/client/ b) There is no need to un-install existing MCM client. It should be able to install on top of previous one; it is better to exit the MCM client before installing, otherwise the user will be prompted to reboot for the new client to be available/use. c) Once the upgrade has been performed, users will need to re-enter User extension, Voicemail password, Server IP address, and server port number. d) Once the upgrade has been performed, user may be prompted to enter Mobile number. Do not skip this step. e) If everything is successful, it will take you to the main screen f) In case the above steps were not successful. Please uninstall MCM application and re-install MCM and perform provisioning.

VISTA Please be aware upon installing the Call Manager client on Windows Vista, there is a User Account Control prompt timeout parameter of 2 minutes after which the operation is cancelled automatically without user interaction. Please respond to the dialog to continue with the installation otherwise, the installation will fail. This is only occurring on the manual client installs on Vista and will not be encountered by a silent install. So if you have users complaining that the setup failed unexpectedly on Vista, ask them whether they saw the User Account Control dialog. Microsoft is aware of this issue, but they don’t have a solution at this time.

ShoreTel customers with Call Manager (CM) installed on client machines running Windows XP and upgrade to Windows Vista, must execute the client install after having upgraded the

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OS to Vista with the local System Administrator account and reboot the client machine for CM to work properly.

If multiple clients are being upgraded as part of a “silent install,” then the system administrator must push the executable with administrative privileges through Active Directory. (Please refer to the “Desktop Installation” chapter in the Planning and Installation Guide for more information on Microsoft Active Directory or for more information on performing silent client installs.) Upgrade limitations: ShoreTel E911 Notification Application or the ShoreTel Cost Recovery Integration “Installed base customers running either the ShoreTel E911 Notification Application or the ShoreTel Cost Recovery Integration Application must upgrade these applications to the newest versions when they upgrade their systems to ShoreTel 9.1. Note that these new versions are (and all future versions will also be) backward compatible with ShoreTel 7.X as well and are now the shipping versions for all customers. The new versions are as follows: ShoreTel E911 Notification Application V3.0.1.2 ShoreTel Cost Recovery Integration Application V1.5.5.0 In addition, customers who wish to run the ShoreTel E911 Notification Application on the Windows Vista client OS must also upgrade to V3.0.1.2 at a minimum.” For technical issues and questions, please contact [email protected]. Notes Build Date: June 12, 2009 Engineering Build Number: 14.21.4905.0 Switch Firmware Version: 14.21.4905.0(View in QuickLook) Server Software Version: 14.21.4905.0(View on Director Server Maintenance Page) Distributed Software Version: 14.21.4905.0(View on Director Server Maintenance page) Client Software Version: 14.21.4905.0(View in the Client’s Help About screen) MCM Client Version: 14.21.4905.0 IP-110 Firmware Version: S0.3.3.11(View in Director IP Phone Maintenance page) IP-115 Firmware Version: S01. 3.3.11 (View in Director IP Phone Maintenance page IP-210 Firmware Version: S1.3.3.11(View in Director IP Phone Maintenance page) IP-212K Firmware Version: S12.3.3.11(View in Director IP Phone Maintenance page) IP-230 Firmware Version: SEV.3.3.11 (View in Director IP Phone Maintenance page) IP-230g Firmware Version: SEV.3.3.11 (View in Director IP Phone Maintenance page) IP-265 Firmware Version: S36.3.3.11(View in Director IP Phone Maintenance page IP-530/560 Firmware Version: S26.3.3.11(View in Director IP Phone Maintenance page) IP-560g Firmware Version: S6G. 3.3.11 (View in Director IP Phone Maintenance page) IP-565g Firmware Version: S6C.3.3.11 (View in Director IP Phone Maintenance page BB-24 Firmware Version: SBB.3.3.11(View in Director IP Phone Maintenance page) IP8000 Firmware Version: ST_PH1_3.6.1(1) (View in IP8000 GUI Maintenance page) This version of ShoreTel software was tested and certified on the following platforms:

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ShoreWare Main and Distributed Servers (32-bit version) Windows Server 2008 (Enterprise or Standard Editions only) Windows Server 2003 (Enterprise or Standard Editions only) with SP2 Windows Server 2003 Release 2 with SP2 Internet Explorer 6 + SP2 Internet Explorer 7 All versions of Call Manager and Outlook Integration Windows XP Professional (with SP3) (32-bit version) Windows Vista Business Edition (with or without SP1) (32-bit version) Windows Vista Business Edition (64-bit version) Windows Vista Enterprise Edition (with and without SP1) (32-bit version) Window Terminal Servers on Windows 2003 (with SP2) (32-bit version / 64-bit version) Citrix 4.5 (32-bit version) Office 2003 (32-bit version) Office 2007 (32-bit version) Microsoft Updates This build was tested with all available and automatically installed Microsoft updates as published on or before May 20, 2009 for Vista W/SP1, XP W/SP3, and Win2003Server. Please search technical knowledgebase at http://support.shoretel.com with "Microsoft Updates" for up to date information. To research a particular update, please visit the Microsoft website at http://www.microsoft.com/security/default.mspx. ShoreTel Conference Bridge 7.1.3b3982-25 ShoreTel Contact Center 4.66.07 501.2.3208 ShoreWare System Monitor 1.1 SIP-BRI-8 Version R3.T 2006-10-04 SIParator 4.6.2 Mobile Call Manager Blackberry 7200 series Blackberry 8100 series (Pearl) Blackberry 8300 series (Curve) Blackberry 8700 series Blackberry 8800 series Blackberry 9000 series HTC Mogul PPC-6800 HTC TyTnII Motorola V3 series Motorola V3xx series Nokia E61i

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Nokia E65 series Nokia E71i series Nokia E90 series Nokia N95 series VPN Concentrator (4500/5300) Firmware version 8.10.3 DoubleTake – “near-hot” standby Headquarters Server (Windows 2003 Servers only) 5.1.0.74.0 Technology Partner Program Please refer to the Certified Release Matrix posted on the website URL: http://www.shoretel.com/partners/technology/certified_partners.html Microsoft Patch KB925336 might be required: When Installing/Upgrading to 9.1 - 14.21.4905.0 if you run into an error “The system administrator has set policies to prevent this installation”, you will need to install KB925336 security update from Microsoft and a reboot of the Server is required: http://www.microsoft.com/downloads/details.aspx?FamilyId=8EFFE1D9-7224-4586-BE2B-42C9AE5B9071&displaylang=en Upgrading from ST9? Disable the IP Phone Failover feature in Director; otherwise a failover condition will be induced upon the upgrade. The failback is not automatic. It is a manual process to move the users back to their primary switch and not the spare switch. Steps to temporarily disable IP Phone Failover across Sites

1) Log into Director 2) Go to Quick Look page 3) Ensure the checkbox is checked “Temporarily Disable IP Phone

Failover Across Sites” 1. We currently support Windows 2003 Enterprise/Standard SP2 (32-bit version). The 64-

bit version is not supported.

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2. This release has completed compliance testing with Windows Terminal Server (2003 sp2) and Citrix 4.5. There are known Call Manager functions not working with WTS/Citrix 4.5. See known defects below for more information.

3. Database is now converted to MySQL. Supporting Unicode (UTF-8 character set). 4. IPBX-24, IPBX-T1, and IPBX-E1 switches are no longer supported. These switches

must be removed from the system prior to ShoreTel 9.1 installation. 5. The IP100 phone is no longer supported. This phone must be removed from the

system prior to ShoreTel 9.1 installation. 6. LCS 2005 is no longer support for IM server integration. 7. In the normal course of development, all bug fixes in the latest version of ShoreTel 7.5,

ShoreTel 8.1, and ShoreTel 9 have not been propagated into ShoreTel 9.1. The most recent release that has had its bug fixes propagated to ShoreTel 9.1 are as follows:

Release Version

Build

7.5 12.15.9700.0 8.1 13.25.3801.0 9 14.6.2401.0

8. Minimum required available bandwidth to install a V-switch is 384kbps (one-fourth of a

full T1 bandwidth). 9. Following features are supported in ShoreTel 9.1 Generally Available release

(minimum build 14.21.4905.0):

Windows 2008 Server Business and Enterprise Editions* 64-bit Vista client – Business Edition* Shared Call Appearances* Silent Coach Support of new MCM devices – Nokia E71i and HTC TyTn II Single Sign-On with OCS2007 IM login Send MAC on Call Setup for 911

10. Following features are supported in ShoreTel 9 release (minimum build 14.5.5409.0):

Active Directory Integration * IPPhone Support for LLDP and 802.1x * 64-bit Windows Terminal Server Client Call Stays up During Failover * IPPhone Failover (Spare switch Failover) * Voicemail announce timestamp in user’s local time zone Personalized Call Handling* Call Manager Presence Privacy Call Manager Presence Change Alert Third Party Contacts Import Call Handling Mode Delegation Parked Call Enhancements Announce FindMe Support for up to 256 workgroups On-Hook dialing for IPPhone 110 Unicode support in MySQL database

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System-wide DiffServ/TOS support Video Packet DSCP Marking SRTP/ AES Media Encryption* Location Based Services/Awareness in select Mobile Call Manager devices* Additional Mobile Call Manager Devices

i. Nokia N95 ii. Nokia E90 iii. HTC Mogul PPC-6800 iv. Motorola V3 v. Nokia E61i vi. BlackBerry 8100 (Pearl)

Disaster Recovery (Double Take 5.1)* (Minimum build 14.6.2401.0)

11. * Feature Limitations :

Call Stays up During Failover – If it is a trunk call, and the remote party does not hang up the call, the trunk is going to be busy for 2 hours. A clean up recovery process occurs every 2 hours.

Call Stays up During Failover – Media does not stay up for Softphone calls IPPhone Failover (Spare switch Failover) – Cannot use a V-switch as the

spare switch for failover IPPhone Failover – “Firmware upgrade available” is displayed for a switch

that has failed over to a site with a different language (as designed). Active Directory – Admin/Changeme parameters is disabled by this feature.

Must create a user and provide Administrative permissions before synching with AD server. This feature is not enabled by default.

Active Directory limitation: The authentication process is defined between the computer running the HQ server and the computer hosting Active Directory. Authenticating AD records from a different computer involves Delegation, which is defined by Microsoft as a process where a trusted account impersonates the account that has AD access permissions – in this case, from the computer hosting the HQ server. Delegation is not configured on the HQ server and must be enabled to perform AD user fetch and synch from the HQ server. KB12799 - How to enable Active Directory delegation on HQ server

IPPhone Support for LLDP and 802.1x – Not supported on IP110 and IP210 IPPhone Support for LLDP and 802.1x – Supports only LLDP-MED capable

switches (The Link Layer Discovery Protocol – Media Endpoint Discovery) Disaster Recovery – only supported on Windows 2003 Servers (32-bit)

i. DNS server accessed by a ShoreTel system must associate the server name to the source server (primary) and target server (secondary) if

1. The Host and Secondary servers are configured with static IP addresses

and 2. The HQ server supports MCM clients or clients on WTS

servers ii. If the customer has Source and Target servers configured with

static IP addresses and have MCM clients with only BES using the BES host file that has an entry with Source server IP address, only the following is necessary:

1. BES host file must be modified to Target Server IP address after the server fails over. The file can be found on the BES server under %WINDOWS%\system32\drivers\etc\hosts

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iii. If customer has source and target servers configured with static IP addresses and have MCM clients that need reverse proxy then need step “i” of the DNS server setup.

iv. Both Source and Target servers should have the same Time zone v. If the Source and Target servers are in different subnets, ensure

there is proper bandwidth vi. DoubleTake installation is not supported on Windows Server 2008.

This is only supported on Windows Server 2003. Personalized Call Handling

i. 1-32189164: PCH rules configured to forward calls to a mail box only extension will result in returning to sender’s voicemail. This is as designed and will not be fixed.

ii. 1-32195098: PCH cannot use AA or workgroup as a forward to destination

Mobile Call Manager – LBS feature i. BB8800 – LBS ii. BB8830 – LBS with dongle iii. Mogul – No LBS iv. Nokia N95 – LBS v. Nokia E90 – LBS vi. Nokia E65 – No LBS

vii. Razor V3xx – No LBS viii. BB8300 - LBS

ix. BB7290 – No LBS x. BB8700 – No LBS xi. BB9000 – LBS

xii. Razr V3 – No LBS xiii. BB8100 – No LBS xiv. Nokia E61i – LBS dongle

SRTP: i. Supports only SRTP – 128 Bit AES ii. Supports 36 simultaneous channels iii. 1-28778751: Call manager: When conferencing in a SIP phone to an

existing mgcp to mgcp call, the call manager still shows conference as secure.

64 bit client on WTS i. Brand new install – follow the same instructions as the 32 bit WTS

client ii. Upgrading from one version of 64 bit WTS client to another version

of 64 bit WTS client (Check PIG for further details). 1. Go to the Windows Control Panel and open the Phone and

Modem Options Advanced tab 2. Remove all ShoreTel providers before upgrade 3. Upgrade the client 4. Go to the Windows Control Panel and open the Phone and

Modem Options Advanced tab 5. Remove the ShoreTel providers again after the upgrade

Windows 2008 Server i. Users with Microsoft PowerShell 1.0 installed may encounter issues

when upgrading from Windows 2003 to Windows 2008 Server. Workaround: Remove Windows PowerShell hotfix and then upgrade to Windows 2008 Server. http://support.microsoft.com/kb/926139

ii. 1-32487737 – Can’t backup V-switch voicemail via voicemail backup command. The FTProot permissions were not set properly. This works as designed when the correct permissions are set on the FTP

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directory. Please see Server Release Notes for more detail permission settings.

iii. 1-32634611 – Issue restorevm command twice may result in "Voice Mail system unavailable”. Workaround: User must wait until the command completes the operation and mailserv come up before executing command again. This can be monitored from EventViewer of HQ machine. This works as designed on a Windows 2003 Server system.

iv. 1-32654801 – FTP and SMTP startup type needs to be set to automatic in a Windows 2008 Server before installing ShoreWare. Please see Server Release Notes for more details information

v. 1-32972021 – Windows 2008 requires the user to launch Setup.exe using Run as administrator.

Shared Call Appearances i. 1-32168696 – There currently is no online help for this feature.

ShoreTel will correct this in a future release 64-bit Vista client – Call manager on 64-bit Vista Business client running in

32-bit mode. 12. When upgrading the OS from XP to Vista Business/Vista Enterprise (32-bit version),

must upgrade the OS before installing/upgrading the Call Manager client. 13. Installation of the new Call Manager will take roughly 15 minutes to install. Must have

an internet connection to install .NET 3.5 sp1 framework first before installing the Call Manager msi.

14. VGA video HW requirements are the following. Any machine not meeting this spec

may encounter poor video quality/performance: CPU - Dual-Core 1.6 GHz RAM(XP/Vista) - 150 MB Disk(XP/Vista) - 1 GB

15. XGA video HW requirements are the following. Any machine not meeting this spec

may encounter poor video quality/performance: CPU – Core 2 Quad 2.4 GHz RAM(XP/Vista) - 150 MB Disk(XP) - 1 GB / (Vista) – 2 GB

16. New Call Manager and SIP licensing introduce in ST8/8.1. Users may be out of

compliance without the purchase of additional licenses upon upgrading to version 9.1. 17. Traditional Chinese is no longer supported. If you have enabled this on your ShoreTel

system, you may need to disable this before upgrading to this release to allow the installation/upgrade process to complete successfully.

18. There are known issues with SIP extensions and Call Manager functionality. ** (Please

refer to SIP Extensions – Feature set document for supported functionality of Call Manager and SIP extensions)

19. 1-28632729: IM: Deleting contacts can cause no privacy popup to appear after re-

adding the deleted contact.

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20. Bridged Call Appearance (Multiple Appearance) behavior

7.5 8 and higher BCA Line Configuration Setting

BCA Auto Answer Enabled

BCA Auto Answer Disabled

Immediate Ringing Pick up handset Answers call Answers call Get dial tone Press Ringing BCA key Answers call Answers call Answers call Press free BCA key Answers call Get dial tone Get dial tone Press Headset Key Answers call Answers call Get dial tone Press Speakerphone Key Answers call Answers call Get dial tone No Ringing Pick up handset Get dial tone Get dial tone Get dial tone Press Ringing BCA key Answers call Answers call Answers call Press free BCA key Get dial tone Get dial tone Get dial tone Press Headset Key Get dial tone Get dial tone Get dial tone Press Speakerphone Key Get dial tone Get dial tone Get dial tone Delayed Ringing Behavior is combination of the above

21. Minimum Main Server Hardware requirements Users Calls/h

our Processor RAM Network

100 1,000 Pentium E2160 / Single DualCore 1.8GHz

1 GB 100 Base-T

500 5,000 Xeon 3050 / Single DualCore 2.13 GHz

2 GB 100 Base-T

1,000 10,000 Xeon 3070, 5150 / Single DualCore 2.66GHz

3 GB 100 Base-T or Gigabit Ethernet

2500 25,000 Xeon X3220 / Single QuadCore 2.4 GHz


5000 50,000 Xeon X3230 / Single QuadCore 2.66 GHz


10,000 50,000 Xeon X5365 / Single QuadCore 3.0 GHz


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22. Minimum Distributed Hardware requirements Users Calls/h

our Processor RAM Network

100 1,000 Pentium E2160 / Single DualCore 1.8GHz

1 GB 100 Base-T

500 5,000 Xeon 3050 / Single DualCore 2.13 GHz

2 GB 100 Base-T

1,000 10,000 Xeon 3070, 5150 / Single DualCore 2.66GHz


23. Minimum SBE Hardware requirements Users Load (calls/hour) Processor RAM Network 50 500 Celeron 430 – 1.8 GHz 2 GB 100 Base-T 24. Minimum Client Hardware requirements Call Manager Version

Processor RAMa Disk spaceb

Available RAM

XP Vista XP / Vista XP / Vista Personal Pentium 3 - 800

MHz 1 GB

2GB 1 GB 100 MB

Professional Pentium 4 - 2.0 GHz

1 GB

2GB 1 GB 150 MB

Agent, Supervisor, Operator (<40 extension presence)

Pentium 4 - 2.0 GHz

1 GB

2GB 1 GB 150 MB

Agent, Supervisor, Operator (<500 extension presence)

Pentium 4 3.0 GHz 1 GB

2GB 1 GB 150 MB

All Versions, VGA Video

Dual Core 1.6 GHz 1 GB

1GB 1 GB 150 MB

All Versions, XGA Video

Core 2 Quad 2.4 GHz

1 GB

2GB 1 GB 150 MB

Product Availability Chart Please refer to KB11376 at http://support.shoretel.com for Country Availability Status. Known Issues Known issues affecting ShoreTel 9.1 build 14.21.4905.0 are as follows:

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Defect

Number Description Workaround Releases

Affected

1-32083040 Shared Call Appearances: The user’s extension number is displayed in the first call appearance key in an IP565. All other phone types displays the user’s extension in the main screen

No workaround. ShoreTel will not correct this issue in a future software release. This is by design.

ST9.1

1-32168696 Shared Call Appearances: There currently is no online help for this feature.

No workaround. ShoreTel will correct this in a future release

ST9.1

1-32487737 Windows 2008: Can’t backup V-switch voicemail via voicemail backup command. The FTProot permissions were not set properly. This works as designed when the correct permissions are set on the FTP directory.


ST9.1

1-32506681 Firmware mismatch happens after Remote User moves to HQ on V-switch

No workaround. ShoreTel will correct this issue in a future software release.

ST9.1

1-32527336 Shared Call Appearances: Boss can get do up to 6 way conferencing while Secretary can do only 3 way conferencing

No workaround. ShoreTel will not correct this issue in a future software release.

ST9.1

1-32634611 Windows 2008: Issue restorevm command twice may result in "Voice Mail system unavailable”. Workaround: User must wait until the command completes the operation and mailserv come up before executing command again. This can be monitored from EventViewer of HQ machine. This works as designed on a Windows 2003 Server system.


ST9.1

1-32740721 Active Directory Login no longer works after upgrading to Windows 2008 Server

Workaround: Uncheck Active Directory before making a back up of system image. Re-enable Active Directory after OS upgrade. ShoreTel will not correct this issue in a future release.

ST9.1

1-33671317 Disable Site Failover checkbox appears on SBE Quicklook page


ST9.1

1-33680430 For silent coach call, both parties hear warning tone during silent monitoring of the


ST9.1

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call.

Known issues from previous releases affecting ShoreTel 9.1 build 14.21.4905.0 are as follows:

Defect Number

Description Workaround Releases Affected

1-28632729 Call manager OCS2007 IM privacy notification: If a user deletes another user(s) and their privacy option from contact tab and then re-adds that contact, the user will get a new subscription notification toast until the next logon to IM server


ST9

1-31825835 Call manager showing Idle for up to one minute after Operator hangs up group paging call to 100 users. This does not happen with paging groups with 10 users.

Workaround Phone functionality is not impacted. Reported by one customer who did not meet the minimum hardware requirements. This is working as designed when the hardware requirements are met. This will be removed in the next build notes.

ST9

1-33430291 Incoming Workgroup agent calls match public contact prefix and display the Workgroup name as that contact.


ST9

1-33680410 Voice mail tab in call manager showing messages for previous user when user extension re-assigned to another user


ST9

1-33710510 Note in call history cursor always starts on second line.

Workaround Backspace to have cursor start on the first line. ShoreTel will correct this issue in a future software release.

ST9

1-29801051 A V-switch can only support 4 languages at a time. On Quick look page in Director will show firmware mismatch unless the switch is rebooted for the language change to take effect


ST8.1

1-31998724 V-switch upgrade always uses ftp boot


ST8.1

1-32364815 IP212K shows overlapping words on display


ST8.1

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1-32653903 Time is 3 hours off on the 50V switch when time stamping voicemails.


ST8.1

1-32725464 Voicemail viewer information stopped updating for one user after a scheduled back-up. The call manager user was logged in at the time of the backup. Restarting the Call Manager resolves this.


ST8.1

1-32885189 Recording a 3-way conference call presents the internal user with poor audio quality


ST8.1

1-33031421 No Trace Route command in SG-90v switches.


ST8.1

1-33103344 When entering international numbers into a German OS call manager, a leading 0 is deleted. Therefore, redialing a national number rather than an international number.


ST8.1

1-33133738 SG-30 does not recognize a Viking Elec. C-2000A ring when the site is set for Singapore


ST8.1

1-33156787 SIP registration: switch doesn't seem to be able to successfully send out SIP messages, and this resulted in locked up call objects.


ST8.1

1-33303949 There is a 4-6 second delay in Audio when a simultaneous ring hunt group call is answered on a 50V switch with analog trunks


ST8.1

1-33420347 Call manager Outlook Calendar needs more phone number entries in Appointment tab for conference bridge


ST8.1

1-33473142 Customer would like to be able to completely turn off SNMP


ST8.1

1-33541746 Wireless headset not answering correctly in call manager when auto off-hook preference set for wireless headset. Call goes to speakerphone.


ST8.1

1-33643868 1-22051267

D channel of E1-PRI on 220E1 will not come up when switch is restarted

Workaround: 1) Telnet or console into 220E1 2) Shell prompt CLI 3) Disconnect E1 from telco 4) Enter into CLI: framerRegWrite(134,128) - press enter

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framerRegWrite(135,255) - press enter 5) Reconnect E1 from telco. ShoreTel will correct this issue in a future software release.

1-33643938 Mailbox notification is played in Dutch; not German as the language setting


ST8.1

1-33668397 Parked call on phone A is not transferred when A is off-hook and tries to make a call.


ST8.1

1-33687950 New Zealand BRI calls are showing up with a blank called party number, and not routing correctly


ST8.1

1-33729739 PSTN Failover scenario with external assignment produces no audio when call is connected (WAN bandwidth for intersite calls was set to zero)


ST8.1

1-33752082 DB Import fails because German Excel uses semicolon as delimiter


ST8.1

1-30965807 User Activity detail report shows wrong number of calls for users who uses "external Assignment". Call center users not using external assignment show correct info.


ST7.5

1-33597737 Calls into hunt group become stuck when call on bridge call appearance (BCA) key 1 is on hold while second BCA key 2 transfers second call to an outside number. When un-hold call 1, call stack is stuck. Restarting the switch clears this condition.


ST7.5

The following defects have been corrected in ShoreTel 9.1 build 14.21.4905.0:

Defect Number

Description

1-33824731 Shared Call Appearance – call forward via call handling mode change routes calls to previous destination. Fourth party conferencing failing with invalid call privileges


Defect Number

Description

800-1330-01

1-29770729 Workgroup calls remain in queued state and unable to process when SIP provider does not receive BYE. (Paytec SIP trunks)

1-30603157 Group page is not released by some phones. Most of the phones will page and release but as many as 4 or 5 of the page group will remain speaker on and call appearance lit. This occurs on paging groups up to 20 members.

1-31197256 Voicemail message checked from PCM VM viewer play the wrong message.

1-31373642 Softphone occasionally hangs with Plantronics PersonaCall due to COM+

1-31617090 Database error when attempting to delete a schedule to route point and AA for On-Hours. Microsoft ole db provider for odbc drivers[mysql][odbc 3.51 driver]… (Note: there is no reference to it still being linked to the Route Point.)

1-31864768 Workgroup Queue Summary Report and Workgroup Service Level Summary Report have a "Transfer" Column always showing “0” (zero)

1-31879528 AD Integration - phone numbers synchronized from AD don't contain +1

1-31998051 V-switch: when booting in DHCP, allowing to come up a duplicate IP address.

1-31998481 V-switch root file system checksum changes even when there are no changes to the files in it.

1-31998619 V-switch root file system is always downloaded even if there is only a small change.

1-32058703 V-switch Upgrade time displayed to screen have context and not reflective of the upgrade time.

1-32102276 Adding outbound callers to Outlook contact list from PCM History Viewer adds additional 9 +1

1-32123985 SG90 ALS trunks in Spain connected to a GSM Gateway are experiencing dropped calls

1-32195098 Personalized Call Handling can not use AA or WG as forward destination. Warning message is "Invalid Phone Number" is displayed.

1-32210997 To be able to enter a time value in query for Workgroup Service Level Summary Report. Currently, the parameter is fixed via a drop down menu

1-32249586 Users are showing up twice on the IP phone Directory

1-32254021 When a new Workgroup is created to use the mail on a remote site, when the recorded personal greetings are made from the phone, Director does not have the play button active.

1-32291531 1-32659864

Shared Call Appearances: Boss when automatic off-hook preference set to headset gets call stack #2 off hook after second party hangs up.

1-32304875 Users can change CHM when option set to not allow

1-32336694 HQ server logs only saving for 2 days

1-32371567 SG-T1k Director page missing subtitle in properties

1-32381967 Incorrect internal dialtone in Italy

1-32509107 Voicemail notification not being sent by V switch

800-1330-01

1-32510810 Verbiage modified in the WorkGroup logs to be more descriptive

1-32527151 1 customer having an issue going to on net dialing due to database error

1-32527629 Cannot do a "etherMonDump" on a SG-90-BRI to a DVM server

1-32596691 Ring delay too long on ALS Trunks for Canada

1-32605276 Contact Center Status Missing from call manager when call manager is viewed as "Docked Top"

1-32636236 Subject line of "email text only" notification has unexpected characters:

1-32657959 When call handling modes change while phone is offhook, display text begins overlapping

1-32707032 1-32803829

Hong Kong has introduced a new cell phone prefix and calls from call manager can not be made.

1-32714697 Paging Group: page not stopping. All Extensions kept getting garbled voice after paging person hung up the call.

1-32775393 Outside caller hearing music on hold when call is transferred from the Hunt group to the auto attendant over SIP trunk.

1-32779984 SG24A does not have CESID configuration option from the "Switches" page in Director

1-32797521 Operator Call Manager Contacts page in detail view has option to sort columns which does not work for "duration", "#calls", "call state".

1-32809431 Customer wants to know at what temperature do the ½ width switches indicate the "low temperature"

1-32836684 In Sweden, FindMe not working when using access code “0”

1-32896929 Getting an error when attempting to backup a DVM using the scripts

1-32908911 Contact list expands when setting the alert when available feature

1-32972021 Windows 2008 requires the user to launch Setup.exe using Run as administrator.

1-32973628 Double Take scripts cannot be run by double clicking on scripts shortcuts on Windows 2008 Server

1-32988258 SIP extension not able to be transferred from a Hunt Group or Work Group to either a backup extension or voicemail

1-32996926 Users with clients on DVM can not see voicemail for workgroup on HQ.

1-33127940 Shoretel sends "Presentation On" to telco for all users that are set to "Make Private". This forces the telco carrier to insert the BTN (Billing Telephone Number) instead of blocking CID

1-33158685 When typing an IM in the Instant Message Window in call manager, a line break is inserted if I hit enter with the cursor anywhere other than at the end of the typed message.

1-33207860 Copy User function will copy "current port"

1-33224181 Conference bridge as IM server: Contact list not refreshing properly

800-1330-01


Defect Number

Description

1-32285471 Shared Call Appearances: Transfer Whisper and Whisper Page to Boss not implemented

1-32291531 Shared Call Appearances: When the Boss cancels a consultative transfer, the call appearance key goes off-hook.

1-32304617 Softphone will not start on new install of Vista. Workaround: Uncheck the “Enforce access checks for this application” option by going to Administrative Tools | Component Services | Computers | My Computer | COM+ Applications | Softphone | Properties on Sofphone | Security

1-32654801 Windows 2008: FTP and SMTP startup type needs to be set to automatic in a Windows 2008 Server before installing ShoreWare. Please see Server Release Notes for more details information

1-32852879 Shared Call Appearances: If the Hotline intercom call is performed using the handset, the recipient of the intercom will receive as a call versus an intercom call.

1-32857080 Silent coach session uses the old “consult” state on agent display versus “Conference – Coach”. This is strictly a display issue. Silent coach functionality is not impacted.

1-33191121 Silent Coach: The agent that was “silent coached” could not hear the initiator. The silent coached user was office anywhere mode. Office Anywhere Extension not currently supported with Silent Coach Feature.

Shoretel 9.1 Build Notes

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