CONNECTShipServ

February 2015 Issue 6

Use of ShipServ Match, the au-tomated supplier recommenda-tion service that helps purchasing

managers cut purchasing costs, has grown over recent months with a number of com-panies using it to find the best prices from high quality suppliers.

Over sixty companies have used ShipServ Match in the last 12 months with thirty companies using the service at least once a week.

At least one shipping company has seen actual savings of over $100,000 since it started using ShipServ Match, with sev-eral companies recording savings of over $20,000 in the last few months.

Based on close to 15 years of trading data from thousands of maritime purchas-ers the ShipServ Matching Engine selects the best available supplier based on the information within the RFQ submitted to ShipServ Match and can be sent direct from the buyer’s purchasing system.

The service can be used as little or as often as a purchaser chooses and in conjunction with spot sourcing or as part of supplier base consolidation strategy. It can also be used to find hard to source parts and help

in reducing freight costs by finding suppli-ers closer to delivery ports.

“Shipserv Match has really helped us in finding local suppliers in ports we are not familiar with and bringing down freight costs. It also means we can meet the com-pany policy of getting three quotes for every order,” said Joanna Dziegielewska, senior technical officer at Green Manage-ment ASA.

A purchaser has complete control of the ShipServ Match service and can easily change the recommendations they receive from the ShipServ Matching Engine.

It can be set-up so it only delivers recom-mendations for certain types of products and also the purchaser can exclude certain categories where they have may already have existing contracts in place such as lu-contracts in place such as lu-bricants or paints.

ShipServ Match can also be used to meet a company’s minimum number of quotes policy with settings allowing purchasers to set the minimum number of suppliers sent RFQs.

To find out more about ShipServ Match contact your service delivery representative or visit www.shipserv.com/match.

Latest news and exclusive features for our shipowners, shipyards and shipmanagers

Use of Match continues to growAutomated supplier recommendation service continues to cut purchasing costs for a growing number of ShipServ users

Reasons to use Match:

February 2015 2

Improvements to ShipServ Onboard What's new in the latest edition and how will it help improve the onboard purchasing process?The latest edition contains entirely new software and brings together our three indi-vidual onboard solutions - ShipLink, Ship-Cat and Mariner’s Annual PDF - into one single application that the user can access with a single icon on the desktop.

We have modelled the search interface on ShipServ Pages, which makes the ability to search by product, part number or drawing number much easier than before.

There are now over 120 supplier cata-logues in the new format – up from the 40 contained in the last edition - plus pro-files from approximately 1,500 suppliers who have a Premium Profile on ShipServ Pages.

Why use ShipServ Onboard? If you have your own purchasing system and a current way to send requisitions ashore, then ShipServ Onboard is a great reference/research tool that helps your shipboard personnel specify individual parts and products.

For companies that don’t have a purchas-ing system or requisition system, ShipServ Onboard provides the ability to source products through searching profiles or sup-plier catalogues and then send a requisition immediately ashore.

The information is updated on an annual basis, so the requisitioner can be confident that they have the best possible informa-tion that we can provide.

Why is it important to use ShipS-erv Onboard when sourcing? If you consider the position of a buyer who gets a requisition from a ship, or any kind of enquiry, a product number and exact specification is always superior to a broad description or a generic code.

By using ShipServ Onboard, with its elec-tronic catalogs and highly edited content, it becomes very easy for the user to know the exact product number and precise descrip-tion. This in turn removes the guesswork

from the shore-based purchaser.With 124 electronic catalogues included

in ShipServ Onboard (some of which con-tain thousands of individual items), plus over 1,200 pages of edited content, there are many more products featured than we have ever covered before.

Why is there a DVD?We are still producing a book for people

who have been used to that format, but we hope everyone will try the DVD as it includes the complete package including requisition tools and extensive supplier catalogues.

Everything included in ShipServ Onboard now represents over 50 years of product expertise, so the user can be confident that we are on top of both the important prod-ucts that have been around for a long time as well as the newest innovations.

How easy is it to install? Simply insert the DVD, click OK a few times and the software will do the rest!

How do I get a copy of ShipServ Onboard, and who receives it?

Copies are free to purchasing managers and ship personnel. All ShipsServ TradeNet users currently receive free copies of both the DVD and Print Edition – copies are normally sent to the purchasing manager of the company. We also have a network of suppliers who are authorised to distrib-ute free copies.

You can also download ShipServ Onboard to your ipad by visiting www.shipserv.com/help/sso and filling in the form.

If you would like to receive extra copies of the DVD contact source@shipserv.com or visit http://lp.shipserv.com/ShipServ-Onboard-Order-Form.html

Don StaffinSenior Vice President

Connect speaks to Don Staffin, Senior VP of ShipServ on the new changes to ShipServ Onboard and why it should be used as an integral part of the purchasing process

February 2015 3

RS Components and Allied Elec-tronics, the trading brands of Elec-trocomponents plc, the global dis-

tributor for engineers have recently joined ShipServ as Marketing Partners.

The partnership will give this global gi-ant the opportunity to further promote and build awareness of their vast product range and services to shipowners, managers and drilling companies, who are searching and trading on the ShipServ marketplace.

Established in 1937, RS and Allied have grown from a small garage in London to a successful multinational organisation by retaining its focus on offering quality prod-ucts, competitive prices, worldwide delivery and unbeatable high level of customer sup-port.

Distributing around 500,000 products from 2,500 leading suppliers to over one million customers globally, their product

range extends from electromechanical, au-tomation & control, electrical, test & mea-surement, to tools, consumables and elec-tronic products.

With operations in 32 countries, this col-laboration will also allow RS and Allied to manage their RFQs and quotes more effi-ciently through ShipServ’s advanced order management tool, allowing them to focus

resources on serving their customers across the globe.

Serving all major ports worldwide includ-ing China, Singapore and the Netherlands, they can handle all custom documentation and also specialise in hazardous packag-ing to IATA standards, supporting ma-rine workers and operations with all their needs.

Over 9,000 vessels signed up to use ShipServ ShipServ has seen a number of new

shipowners/managers with over 1000 vessels joining in the last year

taking the number of vessels and rigs using e-commerce for their procurement activi-ties to over 9000.

Shipmanagers joining in 2014 included Thome Shipmanagement, Selandia, Asian-Alliance Shipmanagement, OSM Shipman-agement from Singapore, ID Shipman-agement from Hong Kong, Indian-based manager Synergy Maritime and Germany shipmanager Rickmers Shipmanagement.

European owners Ultraship, Socatra, Sun-ship/Lauterjung and Tankerska Plovidba all signed up to join along with US-based American Steamship and Japanese owner Fuyoh/Wave Management.

A number of Offshore support vessel operators have also joined including Siem Offshore, Bibby Ship Management, EMAS Marine and Hornbeck along with drilling company EMAS AMC.

Suppliers signing up for integration to the platform in 2014 included Marine Technic A/S, Hanseatic Marine Services, Nippon Diesel and Francois Marine Service.

RS Components and Allied Electronics join

ShipServ welcomed EMAS in 2014: (L-R) Bastiaan Klasens, Inventory Controls Manager at EMAS, Sharon Gill, VP of Sales at ShipServ and Jean Francois Penverne, Group SVP Supply Chain Management at EMAS.

ShipServ registered a record num-ber of searches and visits by marine purchasers in 2014 with a growth of

over 25% from 2013. The volumes cover trade across all of

ShipServ’s solutions including Pages, TradeNet and ShipServ Match. There were over 4.2 m searches for marine products and services, up from 3.5m in 2013. Visits increased by 20% to 2.4m.

In total 2.6m RFQS were sent through ShipServ, a rise of 15% from the previ-ous year.

There are now over 54,000 suppliers reg-istered on ShipServ.

On average, 50% of RFQs sent via ShipS-erv receive a supplier response in less than 24 hours.

ShipServ continues to offer unlimited free trading for all suppliers as well as a paid-for Membership solution that allows suppli-ers to market their services to buyers and provides tools to allow them to trade more efficiently.

The table right illustrates the solutions and features available to suppliers.

February 2015 4

ShipServ has recently announced a strategic sales partnership with US Oil and Gas consultancy, RigServ to

promote its services to the global Oil and Gas market.

Originally formed in 1997 as Alliant Tech-nology, RigServ is a well-established Supply Chain and Technology consulting company that provides best in class solutions to lead-ing companies such as Maersk Drilling, KS Drilling, SapuraKencana Drilling, Mara-thon Oil, Ensco, Seadrill and Ocean Rig.

RigServ’s current active projects include enterprise business intelligence report-ing, process improvement, ERP systems management, catalogue maintenance and cleansing, inventory reviews, full lifecycle software development, project manage-ment, quality management and equipment

monitoring.Peder Arstorp, VP of Sales for ShipServ

said: “We are delighted to have entered a partnership with a company that has such a wealth of experience in the Oil & Gas sector that literally ranges from the rig floor

to the boardroom. They have managed all phases of ERP lifecycle and produced best-in-class performance for some of the biggest names in the drilling industry, so there was a natural synergy between our two companies.”

Chris Collins, Director of Functional Ex-cellence for RigServ said: “ShipServ is a best-in-class e-marketplace that has a well-established model in the maritime sector that we’re confident that model can be ap-plied to the drilling industry.

New decision-support tools such as ShipServ’s Match and benchmarking capa-bilities will help revolutionize supply chain sourcing in this industry.”

ShipServ joins a host of current RigServ partners including IFS, Microsoft, Oracle, and Lufthansa Cargo.

ShipServ announces Oil & Gas partnership

Record number of suppliers use ShipServ

Chris Collins: ‘confident ShipServ model can be applied to drilling’

Maritime Software Partner Profile: Logimatic February 2015 5

Over the last few months ShipServ has been working closely with Logimatic to build an adapter to

integrate ShipServ TradeNet with Logimat-ic’s new Sertica solution for Fleet Manage-ment and hopes to have the adaptor com-pleted by end of Q1 this year.

Clients that will connect to ShipServ through Sertica will include Ultragas and Torm.

The Aalborg-based company has more than 25 years of experience within both the maritime and industrial sectors and its solution are built upon countless imple-mentations of software solutions around the world.

ShipServ has worked in conjunction with Logimatic for a number of years and previ-ously was integrated to the predecessor to Sertica – Logimatic e-POS.

The Sertica solution covers fleet manage-ment, procurement, HSQE and planned maintenance and was purposefully devel-oped in close co-operation with ship own-ers and fleet managers operating world-wide.

The procurement module has been devel-oped for professional purchasing depart-ments with focus on speed, stability, usabil-ity and efficiency.

As an example the procurement process is linked closely with the financial depart-ment through the newly developed Invoice Management Module. This new module ensures automated matching of received invoices with the existing data in Sertica.

By increasing the automation in the entire process from the item is ordered to the way that the final invoice is processed, com-panies achieve higher efficiency and full insight into cash-flow and financial com-mitments.

Sertica is type approved by both Bureau Veritas and DNV and used by clients such as J.Lauritzen, Ultragas and Torm.

WebReporter is a key part of ShipServ’s suite of Business Intelligence tools that allows all

ShipServ TradeNet users to measure key purchasing KPIs that are vital to their busi-ness.

Whilst using WebReporter, purchasers and managers are able to run seven stan-dard reports: Purchase Orders by Supplier, Purchase Orders by Vessel, Transactions by Supplier, Transactions by Vessel, Supplier Analysis, All RFQs, All POs. The reports can be broken down into custom time peri-ods and exported to excel format.

The Supplier Analysis report provides management and buyers with up-to-date, accurate information on how their suppliers perform against cost, quality, and timeline goals. It helps manage suppliers to ensure that they are meeting corporate purchasing targets and delivery schedules.

Supplier evaluation metrics that can be ac-

cessed via the report include: - Number of requests sent and re-

sponded- Number or percentage of quote re-

sponses - Number or percentage of accepted,

declined requests - Number or percentage of pending

and no reply requests - Number of quotes awarded for or-

ders

- Number or percentage of pending quotes

Other ShipServ BI tools include the new Match dashboard, Transaction Moni-tor, quarterly KPI reports and soon to be launched Spend Analytics reports for indi-vidual vessel types.

If you have any questions about WebRe-porter contact support@shipserv.com or your Service Delivery Manager.

ShipServ Explained: WebReporter

February 2015 6

Under the spotlight: Joachim Wedell-Wedellsborg Senior Manager, Global Service Delivery

Contact Us AsiaPacificsupport@shipserv.com

Americassupport@shipserv.com

Europesupport@shipserv.com

If you have any questions about the issues covered in this newsletter, please do not hesitate to contact your Service Delivery Manager or our Customer Support Centre on the numbers above. We welcome suggestions for the next ShipServ Connect please email us at connect@shipserv.com.

Tell us a little bit about your role at ShipServ?

I work in our Danish office in Copenhagen as a part of our Global Service Delivery team. My primary tasks are to get new clients started with order management integration solutions to our TradeNet platform and to manage and support existing clients and their ongoing integrated processes.

My role involves working with both our shipowner/manager clients and our large supplier clients and feeding their issues, concerns and needs into our product development team.

How long have you been with ShipServ and where were you previ-ously?

I started in December 2006 and my role within ShipServ has changed sub-stantially since then as initially I was much more directly involved with first line support level issues, but now most of our first line support issues are handled by my close colleagues in the Service Delivery Center in Manila, who we have constant contact with.

Before ShipServ I worked with Visma Software A/S – a Norwegian owned ERP software for small/medium sized busi-nesses. I worked with Partner Channel programs of education and authorizations, the training of new consultants, presales, client solution setup and consulting.

What do you enjoy about your job? We generally have great freedom in the

ways of working and great influence on how things can be done. I also enjoy the connection with the many different clients. Having both the connection to the client side and our product side keeps me on my toes with solution suggestions and how we can assist the clients’ needs with our different solutions as well as how our products are working in general.

What has changed in the industry/e-commerce since you joined ShipServ?

The shipowner/shipmanager has become a lot more comfortable with the use and concept behind e-com-merce – there is not so much scepti-cism on whether it actually works.

Benchmarking and the use of our KPI reports have increased as the purchasing process becomes more transparent and accountable.

What qualifications do you have and how do they help in your role?

I generally have a positive mind towards how to fix issues and provide experience with many different sys-tems and process approaches.

Having a Masters in Economics supports the process of understand-ing clients need not only as an ‘inte-gration project’ but also on a broader investment level.

What’s your interest outside ShipServ? I enjoy both watching and participating

in a lot of different sport, but specifically Mountain biking with friends.

Obviously we don’t really have any mountains in Denmark but it is still a lot of fun. I also enjoy racebiking to work and an occasional Triathlon race, swim and run sessions.

‘Having connection to client and product development team keeps me on my toes’