RS - ShipServ - IMPA · RS - ShipServ - IMPA Paul REDMOND, Global Head of Smart Services, IT...
Transcript of RS - ShipServ - IMPA · RS - ShipServ - IMPA Paul REDMOND, Global Head of Smart Services, IT...
RS - ShipServ - IMPA
Paul REDMOND, Global Head of
Smart Services, IT – Innovation
Sponsored by:
Agenda – 15mns
Who are RS?01
ShipServ, RS, IMPA Working Together02
Key Takeaways03
01 Who are RS?
• Electrocomponents is the global distributorof maintenance and electronic products
for engineers
• RS Components and Allied Electronics aretrading brands of Electrocomponents
• FTSE250: ECM with revenue of £1.29b, withrevenue growth of 12,7% in H1 2017
01 Who are RS?
Factsheet summary
• Delivering superior service to over 1 millioncustomers worldwide
• Operations in 32 countries, customers in 80
• 60 local websites across the world, with62% eCommerce
• 6,000 people employed worldwide
500k stocked products from 2,5k major suppliers
Multichannel. Ecommerce with ‘human touch’
12 DCs shipping 44k parcels daily for fast, reliable delivery
01 Who are RS?
RS Value Proposition: Adding Value for Offshore & Maritime Customers
▪ RANGE & AVAILABILITY
▪ SALES TEAMS
▪ GENUINE PRODUCTS
▪ EXPORT & COMPLIANCE
▪ EASY TO DO BUSINESS
▪ FAST & RELIABLE DELIVERY
▪ MINIMISE INVENTORY
▪ COMPETITIVE PRICING
▪ 2.5k leading suppliers & 500k products stocked globally
▪ Dedicated global sales teams who understand your
business, providing technical and commercial advice
▪ Sourced from 2.5k trusted & leading global brands
▪ Dedicated export team respecting ISO, BS and IATA
standards and ATEX, BV, ABS, etc. approved
▪ Boost productivity with RS e-solutions, or with local,
regional or centralized global purchasing structures
▪ Fast and reliable delivery via our global network of DCs
▪ >£250m stocked products saving you inventory costs
▪ -30% for RS PRO range. Alternative ‘value for money’
products available based on customers’ needs
01 Who are RS?
Leading RS suppliers in Offshore & Maritime Sector
Choice: Over 40.000 products and
growing
Value: Save as much as 30% on branded
alternatives
Performance: Engineered to Industry
standards
Quality: Rigorously tested & backed by
the Seal of Approval
Tools & Consumables Automation & Control
Electrical Electronic
▪ Global specialist in energy management
and automation
▪ RS & Schneider Electric strategic partners –
Offshore & Maritime initiative just one example
▪ RS first distributor of Scheider products, with range
of 24k Schneider products & turnover of +€38m
▪ Strong desrire from Schneider Electric and RS to
improve Offshore & Maritime offer for MRO -
Maintain, Repair, Operate.
▪ Schnieder Electric committed to RS – ShipServ -
IMPA in O&M initiative
02 ShipServ - RS - IMPA Working Together
02
• Removal organisational silos by workingtogether and underpinned by technology
• NPI products relevant and based on
known & confirmed customer demand
• Increase level of success for RS NPI sales
• Improve quality of product matching byaligning IMPA cross-references for RS NPIs
• Improve speed of RFQ to Quote responsetimes from days to minutes
• Maximise use of ShipServ’s Big Data
ShipServ - RS - IMPA
What we’re trying to improve
• RS introduce c.5k new products everymonth, with Total Cost of Ownership (TCO)for New Product Integration (NPI) expensive
• Hit & miss New Product Integrations
• Guessing product relevancy + stop orreplace obsolete products
• Time & effort needed to decifer & respondto RFQs containing ambiguous productdescriptions
• Customer satisfaction impacted throughspeed of quality of matching (ambiguous)and RFQ > Quote turnaround
From ... To ...
A coordinated ecosystem approach to improve end-to-end customer experience
02 ShipServ – RS - IMPA
APIs underpinning technology
• API stands for Application Programme Interface
• APIs act as a secure, real-time interface
between different applications or systems so that
they can communicate with each other, e.g.
• For two systems to communicate, data should
follow the same structural rules (format, common
language) … and APIs are the norm.!
What are APIs? Who’s using them and how?
Organizations' Data Exposed via APIs Feeding apps & software For customer consumption
Q: Price, lead-
time RS 12345?
Ans: €40, next
day delivery
• Billions of API transactions per day supporting
revenue streams from leading organisations
• Solutions enabled by APIs: Track & Trace;
Order / Quote Mgt; Inventory Services …
• API data feeding mobile apps, marketplaces,
social media, websites, IoT devices, ...
02 ShipServ – RS – IMPA
Provide Big Data insight of fast
runners based on key words
provided by RS
Provide customers with RS +
IMPA ref to improve future
matching
If RS product doesn’t exist &
thought viable – create new
product integration (NPI)
Create IMPA – RS code cross-ref. on MSG site
using RS content data
Store IMPA xref against RS NPI
• Improve offer relevancy, NPI success and reduce NPI total cost of ownership
• Improve quality of data matching to reduce errors and speed up RFQ conversion
API interface
02 ShipServ – RS – IMPA
Customer sends RFQ RFQ to Quote within minutes!
Matched against RS data
and/or IMPA refs.
Supply real-time, price, lead-
time, availability by market
Consolidate & respond
API interface
Customer Specific Pricing
can be integrated into APIs
• Automate process to improve productivity whilst ensuring data quality
• Improve RFQ to Quote optimization to respond better & quicker to customer
03 Key Takeaway
03 Key Takeaways (RS TradeNet ID: 58341)
ShipServ, RS and IMPA working together to
deliver improved end-to-end customer service
Investigate API technology –
discuss with ShipServ & IMPA
RS adding value to Offshore & Maritime sector